Good but could be better

Hotel was clean and well maintained. Food was fine, beach was good and the staff was pleasant and hard working. It is an ideal resort for families with children. What could be better? 1. The dress code for the a la cartes should be enforced or scrapped. Proper attire rules were ignored by many guests and management looked the other way 2. Almost all the guests there were English speaking yet only 2 or 3 channels were in English. Several more English channels are needed 3. The walking trails  [... read more](jungle path, ocean path etc) were very poorly marked. Better signposts are needed 4 Guests should be provided with at least 1 or 2 water bottles so that they can take them to the beach rather than having to order water from the "waitresses" on the beach 5 The a la carte restaurants should be able to provide guests with a cup of coffee at the end of the meal. Guests should not be forced to leave the restaurant to go to the snack bar to get their coffee

Great resort

This resort is moderately priced and a great value trip. We went in December 2016 with a party of 11 (a couple in their 70's, two couples in their 50's, my husband, me and our 3 kids aged 6, 5 and 3). There was something for everyone. A relaxing pool, a kid friendly pool, quieter parts of the resort or places to entertain the family. The grounds are clean and well kept. The rooms are a bit dated but we didn't mind at all. Food is so-so and a few of us had short-lived gastro bugs but not unu [... read more]sual for travel to this area. Overall we'd recommend it and will likely be back.

Great family getaway!!

Why book a snorkeling tour when you have one of the best snorkeling beaches right in front of you. This was my first time taking my 3 kids along with me to an all-inclusive resort and it was great to see how much they really enjoyed it. Great staff Great entertainment Great food Overall...great time.

Grand Sirenis Mayan Beach Hotel / Amazing Place /

We had a great experience the first time in this Hotel and we had amazing time the staff was nice and friendly the food was excellent we wood go back any time.We been some different Hotel in Mayan but this was the best from all the others.

Beautiful resort

The grounds here are very well maintained and nicely landscaped. The rooms are very large and roomy. The frosted glass between the bathroom and bedroom does take some getting used to. A little less privacy than one would want. The food in the buffet was good and there was a lot of variety. The steak in the Steakhouse was disappointing, very tough. One drawback was that the concierge will be asking you to go on their tour of the place, which is essentially selling a time share. Overall a lovel [... read more]y resort with lots to do.

Great resort

Everything was wonderful at the resort, If I could say anything it would be that they have to invest in better beds. They are very uncomfortable. Also the lack of privacy to the bathrooms is a little weird when you are with your family.

Good Resort Experience!

Beautiful beach inclosed by lagoon, pools are respectable & very good Alacarte Restaurants (Japanese & Thai are worthwhile). Swimming with dolphins was cool! Recommend visiting nearby Tullum & Xhel-Ha.

Amazing Trip

The hotel, people, food, activities and weather were all amazing. We enjoyed a lot. Especially the pools and the beach. The hotel's room was really fantastic and big. The staff were always helpful and respectful.

Great Property

The property is lovely and so are the staff. Rooms have some. Maintenance issues. Mood on the curtain at the sliding door. Sofa bed was too old and creaky for our grandchild to sleep on. No lock on balcony door. Jacuzzi tub sprayed water everywhere. One day the safe wouldn't open with our code. Selection in the shower fron shower head to hand held to spray jets was broken and one jet was missing. Make sure if you pay for dolphin pictures you pay at the time in US we were told $60 but when we wen [... read more]t tot reception to pay they wanted $73 US$. Many Coatis roam the grounds, also Iguanas. Isolated.

Great, Relaxing Holiday!

Staff were wonderful - very attentive. Juan in Housekeeping was amazing and left us with incredible towel creations each day. Our concierge, Jose was very friendly and helpful. Katerin, our wait-staff at the beach was very sweet. I have no idea how she managed to lug those huge trays around the beach in the hot sun!! The food was amazing. Ala cartes that we went to were the Brazilian (awesome!), steak house, Thai and seafood restaurants. All were really tasty and the servers were great. [... read more] Lots of very tasty beverages! My favourites were Blue Hawaii, Flying Gorilla and of course, Margaritas. Went on the Cenote Maya excursion. It was lots of fun and I even managed to rappel into the Cenote! Our tour guide, Nicolas, was amazing. I highly recommend this excursion booked through Transat. Rooms were spacious and cleaned thoroughly every day. Mini-bar was replenished daily although the fridge was not overly cold. Lots of amazing wildlife - iguanas, coatis, racoons, fish at the beach. The beach was very pretty. It was quite rocky in some spots but you could pick your way through the rocks and reach the soft sand. Loved this place!

Nice place to relax!

This is a nice resort. Check in was quick and no problem. They did try to upsell me to a bigger room for $700 us for the week. Uh no thx! The resort is very clean and the property is well maintained. You can walk to everything with no shuttle. Be careful tho the floors are very slippery when wet. I've seen a few people in arm and leg casts there from falling on the wet floors. The resort could use more colour. It seemed everything was white but that's just my opinion. We had a Jr. Suite whic [... read more]h is big enough. 2 double beds and a pull out couch. Their rooms are nice but one thing that bothered us was the wall between the bathroom and main room had an opening and just a frost glass in between. So needless to say privacy is an issue as u can still sort of see in and hear everything when someone is using the toilet and shower. Beds are awful. Very uncomfortable. Our room had a drip over the toilet which was a pain. We told our concierge about it. She took note of it but nobody came to fix. Our room also wasn't cleaned until 5:00pm. One day way after that so I just sent her away. The food in the buffets were very good. You won't be disappointed there. We had 3 ala carts. They were all fantastic! Especially the Japanese. That is a must if you go. The other two were Mediterranean and steak house. The main pool is nice but it's very busy and they usually do activities there. The quiet pool is where you want to be if you prefer relaxing and a more quieter environment. If you want to be under an umbrella I'd suggest you wake up early and reserve your recliners with your towels or you won't get one. Seemed everyone was doing that. The beach is really nice but my advice is to bring water shoes. It's quite rocky when you walk in. The restaurant at the beach wasn't very good. Not much of a selection other then fries, rice and chicken wings(which they kept running out of) the drinks here were also not very good. The drinks in the lobby and swim up bar were fantastic. Especially the mojitos. The lazy river is a nice feature of this resort. My kids loved it. There is also a ton of wildlife here. Most I've seen in a resort. Coaties, raccoons, giant grasshoppers and lots and lots of iguanas everywhere. They don't bother you at all. It was actually kind of cool seeing them so close. The shows in the theatre were all very good. One thing I would advise is if you plan to go to Playa de Carmen take a taxi from the resort. Air transat offers a free ride but they make you stop and a jewelry store and tequila factory. Those were ridiculous. Wasted 2 hours of our time with them trying to sell us over priced jewelry and tequila. But if you don't mind having a worker shadow your every move in the stores trying to sell you a $6000 bracelet then this place is for you. If you prefer more time at Playa de Carmen spend the $20 for the cab. It's well worth it. So overall it's a nice place. U will enjoy if you get it at a reasonable price.

Awesome staff!

I loved the week we stayed there. The staff are amazing and in particular the entertainment crew. The only drawback we found was the lack of air circulation in the theatre, so we just learned to bring a hand fan and some water :)

Awesome resort, rocky beach

Impressed with the layout and the size of the resort. The Service was good for most part, people were rather helpful and spoke fairly good English. The water in the beach was relaxing and beautiful, but the beach was too rocky. Way too many rocks in the water, making water shoes a must. The pools were well placed but the water was way too warm, not cool and refreshing like a pool should be. The specialty restaurants were beautiful and food was good, we did pick up a bug and spent two days  [... read more]in washroom when we came back home. My biggest complaint is that somebody picked up two of our towels by the pool the day before we left and on checkout, they charged me a ridiculous $28 US EACH. That really turned me off, as if I knew the beach towels had to be returned on check out, would of handled it another way, but they wouldn't give me a clearance to board the bus till I paid that $56 US total...UGH..... I don't know if I will ever visit that resort again, because it left a sour taste in my mouth.

Grand resort agreable

Les lits n'étaient pas confortables du tout... la plage est belle mais parfois rocailleuse. Vaut mieux apporter des souliers d'eau. Les gens de l'hôtel sont très aimables et soucieux de notre bien être. Difficile de faire la réservation des restaurants. Les plus populaires étaient déjà remplis à notre arrivée.

Good resort

Food was quite good. Accomodations not bad. Pools nice however pool washrooms are disgusting. Definitely need improvement on washroom cleaning schedules. Beach areas are not nice at all. Friendly staff. Good ice cream.

Paradise resort

Can't say enough amazing details about our resort. The grounds were spectacular, the room was gorgeous and clean, all the staff were so friendly and always willing to help, the food was out of this world-gourmet, especially the a la cart restaurants!!

High class resort!

The hotel was immaculate and the grounds were kept so beautiful! The pools are so fun all different and loved the lazy river and swim up bars!!! The food and service was really good and the mixed drinks are so tasty! Went with the family and so much to do every day!

Fabulous Resort

Travelled with my parents, mother in law, husband and daughter and we all had an amazing time! The Transat section of the resort is very conveniently located close the beach and the pool. Food and service was amazing.

Fun in the Sun

The 4 things I didn't like first ; 1.The beds were hard and the Pillows tall. 2.The Coffe didn't have any bite must be made for Americans ? 3.The Eggs ,Bacon,Sausage tasted like they were cooked in the same Oil normally I am a big fan of Greasy fried Food 4.Further down from the Beach the huge quanatys of Plastic washed up on the shore was a little desturbing . The things I liked ; The Food was excellent The Rooms were Clean and well maintained . The Staff was pleasant and helpfull. The Excursi [... read more]ons went great.

Great family resort

We enjoyed our stay on this resort for 11 nights. We found the maid service was excellent but room décor a bit dated, enjoyed relaxing down the lazy river daily prior to hiking over to the beach for a dip in the ocean with all the sea life available to see snorkeling. The resort grounds / pool areas were very well maintained for such a large resort and was amazed by all the wildlife we encountered. The daily pool activities were well organized and lots of interaction with guests. Coffee / ice c [... read more]ream shops were a great treat to start our day or top off our evening. We attended a few evening shows at the theater and found them to be excellent. Found the main dining facility food to be a very large selection and very tastefully presented along with great to eat. A la carte's were excellent (Brazilian, Mexican, Japanese, Mediteranian) which we booked upon our arrival. We were assigned a room on the second floor at the top of a stairwell which we found to be very noisy during the evening as most guests used this stairwell to reach their room. We brought this to the front desk attention (Monica) after the first night and she transferred us to a quieter building that day. Our trip was arranged with Air Transat which I feel made this vacation excellent.