Occidental Cozumel: Fabulous

We loved the pool area, the entertainment, the luscious grounds, the dinner in the piazza, the staff. We cannot say enough good things about the resort. Our room needs a little touch up but was always spotless. We will definitely be back.

Grand Park Royal Cozumel: Nice resort

The Hotel is nice clean and the food was great but the check out was not good we checked out on time and they gave us a ticket for our return transfer to the airport took that to the bell hop and they asked us to wait a few moments after 10 min we went back and he said oh you missed your transfer you will have to pay for a taxi now which cost $20 us to the airport we went to westjet desk at the resort no one there to help we had no choice but to pay for a taxi or be late for our plane this rea [... read more]lly needs to be rectified at the resort level or tour operator level or both very disappointing on all levels to have to go thru that stress on your way home , what if we didnt have the cash then what????

Dreams Cozumel Cape Resort and Spa: Quiet and peaceful resort

Resort is small and clean with amazing staff. Anything you need is available and you can also use adjacent facilities in other two hotels nearby. Beach is beautiful and clean however it’s rocky so water shoes are recommended. There is also a lot of sandy areas in the sea and it’s perfect for snorkeling. There are certain points where access to the water is better than in other parts so find your best option to comfortably enter the water. My only concern would be that smoking is totally forbidde [... read more]n in any of the areas of resort and only place to smoke is outside the front gate and area is not welcoming and clean. I have been previously in other resorts where smoking is also prohibited but there were some areas where smoking was allowed and was nicely provided with ashtray and seating area including some greenery. I am not smoker but found this quite disrespectful to people who are. Room was clean and included all that you need, including fridge with water and pop and beer which was replenished daily. Food was good, however the variety could be better. There were three restaurants where you can have dinner and reservations were not needed. You can also go to other restaurants in nearby two hotels. Buffet is open daily for all three meals with one day closed for dinner. The best part of this hotel is the staff. I found service extremely good. Bartenders at beach bar (Armando) and lobby bar (Jesul) are very friendly and knowledgeable and make delicious cocktails. Alcohol selection was great and included all premium brands. At the restaurants, servers are very good, Eloisa, Francisco, Julio, Alejandro, Amado were always there to serve and help with our needs. Beach concierge Irving always made sure to talk to guests and ensure that lounges are available and try to make sure everyone is comfortable and safe. All in all I had great time and would definitely like to come back.

Sunscape Sabor Cozumel: RUN!!!!

I want to start by saying that we’re not picky travelers and usually enjoy wherever we go, but this experience at Sunscape Cozumel was beyond disappointing. This is our second time in Cozumel, and I can confidently say I will never return to Sunscape—even if they offered me a free stay. From the moment we arrived, the front lobby staff was aggressively pushing a $380 US massage package for one hour (per couple). Of course, we declined, but it set a bad tone for the rest of our stay. The wo [... read more]rst part was the food. There are only two restaurants on the property. The buffet is only available for breakfast, and for lunch and dinner, you're forced to endure a slow, painful à la carte experience. Each time, we waited 30 minutes just to be seated, and another 30 minutes to be served. I can tolerate the wait if there’s a varied menu to choose from, but both restaurants had just 6-7 options, and the menu never changed. It felt like we were eating the same limited choices over and over again. The lack of variety, the frustratingly slow service, and the overall lackluster dining options were a huge letdown. It’s hard to relax when you’re dealing with such poor food service, and I would never recommend this resort to anyone. If you're looking for a place with decent food and a better overall experience, I suggest you look elsewhere.

Secrets Aura Cozumel: Very Disappointing Experience - will not return

Please don't waste your money on this resort . After spending $7500 for 7 days i feel sooo ripped off. Upon check in there was no orientation of any kind - we were left to find everything aside from our room on our own. The ocean was very unfriendly with lots of sharp rocks the entire length of the beach so no wading into the ocean without tripping on slippery rocks /coral. The umbrellas were either rips or alot of them didn't go up. they beach chairs in the non preferred area where cheap  [... read more]and well worn with no padding what so ever . Their "preferred status" is an absolute rip off. It wasn't offered by Trip Central and after reading their reviews and inquiring was told it didn't include much and that it would be cheaper if i inquired upon arrival . This is did to find out it was an additional USD150/room per night which include the use of Dreams, Sunscape and Secrets, an additional restaurant at Secrets, lounge area and a small pool. Nothing worth that kind of money. there were no arm bands to indicate you were preferred and no one really told us what was preferred and what wasn't. So after 3 days of using a swim up bar in one pool ,on our way back to the room from a day at the beach, we were questioned by a young gentlemen about how was our stay , room etc so far . He proceeded to ask our room number and promptly told us to move as we weren't on his preferred list ! I'm sure glad i didn't pay extra for preferred as there was no way to tell who was what and where. The buffet was the worst i have ever see in 25 years of travelling to the Caribbean! At breakfast very little fruit only one kind of meet and if you wanted bacon (which was never out ) you had to ask every morning and they only brought it to you there was never any out on the buffet . The bread was wonder bread, no quality high grain breads ( which i would expect at a 3 star but not at a 5 star that's over $1000/night ?? Choices and selection at every meal on the buffet very small and limited and not 5 star quality . The washrooms accessible from the beach area smelt so much that sewer that they were hard to bare going into I have been many times to all inclusives for NY celebrations but NEVER have i had to pay extra to be a part of the celebrations. The least expensive seats for a buffet dinner and some entertainment were USD 400 per couple and went as high as $1000 per couple for a front row. this was all staged on the beach and the buffet was set out on the beach . The food was decent however after that food sat on the beach from 7pm to approx 10 pm it was packaged up and we found the exact same food , leftovers, on the buffet the next day at lunch and then again at dinner !!! Some of which had been fresh seafood ............. Booze was not premium either which you would expect to find some at a 5 star the entrie resort is very tired - the rooms are ok and you could tell they'd been Reno'd not that long ago but still tired. There was other things but i think you get the idea . Considering all my partner and i wanted to do was take a quiet 7 days on a great beach in a bit of a luxury setting and rest and this is what we got . We made the best of it ............................. the only redeeming thing were the staff - they were polite and would go out of their way to assist you with what ever .. that said they were enough for us to ever consider going back there or to any other secrets for that matter. As a Hyatt owned establishment they should be ashamed of this offering for this kind of money

Sunscape Sabor Cozumel: Great resort for the price point

We had a wonderful stay! This is a 3 1/2 star resort, so go with that expectation. The rooms were nice, we were on the 2nd floor with a garden view with a peak of the ocean, very nice. We were thankful we were not on the ground level. The grounds were kept up beautifully and the staff were very friendly. There is a buffet restaurant and an a la carte, food was good, but a bit repetitive. The pool had a kids slide, not a relaxing spot as loud music was normally playing. We were there at Christina [... read more],, so a busy time, chair had to be 'reserved' with towels just after sunrise of we would have been out of luck. The swimming and snorkelling was amazing, just off the beach. I liked that it was a smaller resort as well.

Occidental Cozumel: Highly Recommended

The hotel grounds were beautiful, lush and well maintained. We were located in building 19, a short walk to beach and activity pool. The adult pool is located directly across from building 19. Hotel room was clean and spacious. Check in/out was quick and efficient. Hotel staff were courteous and eager to make our stay positive. Despite the receding shoreline, we enjoyed the warm and calm waters of the ocean and were able to snorkel right off the beach. Buffets were good and a la carte restauran [... read more]ts were amazing! Our family would highly recommend this hotel and will definitely return.

Cozumel Hotel and Resort: In conclusion, despite a few positive aspects, this experience was quite disappointing.

Overall, our stay was okay. The food was good, and the service was acceptable. However, several aspects of our experience were disappointing. First, we specifically requested a room with a King bed, but we were informed that it depended on availability and was at the hotel's discretion. We had no other option, which was frustrating. Additionally, the first night, we had Wi-Fi access throughout the hotel, but starting the next day, the connection was only available in the lobby. Despite [... read more] multiple requests, we were simply told all week that they were working on resolving the issue, but nothing improved. Finally, the most disappointing part happened at our departure. Although our flight was scheduled for 2:00 PM, our all-inclusive bracelet was removed at noon during check-out. This meant we no longer had access to lunch or the bar to get water. This situation left a very bitter taste and ruined the end of our stay. In conclusion, despite a few positive aspects, this experience was quite disappointing. Due to these issues, I will not return to this hotel.

Dreams Cozumel Cape Resort and Spa: I will think twice before going back.

This was our 4th. time to the resort!!! I am not sure if we will go back. We had a group of 9. Trying to get rooms close together was impossible even though we made reservations 6 months in advance. The service has definitely gone DOWN HILL!! The staff tries hard to do the best that they can but unfortunately there is no help from management. There was no coffee pods for the rooms, no soap, shampoo or wash cloths. The staff said that there were no supplies. It was nice to have the Coco cafe [... read more] on premise, too bad that the ice cream freezer was not working. We were told to go to Secrets but we had children so that was out of the question. Some of the sidewalks are in great need of repair because of the wholes, it makes it hard for people with mobility issues or parents with strollers. Great snorkeling!!!

Allegro Cozumel: Amazing beach - average for the rest

The beach is impressive: sandy with gradual slope and mostly sandy bottom. Most of the time there was almost no waves - except for some days when the wind direction changed to northern. Food was very ordinary - limited options, however there was always at least one type of meat/poultry/fish + something at the grill station. Salad/fruit/desert stations were way better though - no complaints :) Nobody in our group was hungry after all :) The hotel is on the smaller side - which is what we liked  [... read more]- so there was no problem to find a chaise lounge on the beach or a table at the buffet. Maybe because it was the second week of December right before the holiday high season. The rooms are kind of smallish and I wish there was a chest of drawers and a larger closet to hang cloths. The dive shop has mostly short sleeved 2 mm wetsuits - that I found a bit too cold for December water temperatures - or maybe I'm too sensitive to cold :) - the diving instructors largely compensate for any equipment shortcomings though - all are knowledgeable guides and responsible professionals, very serious about divers' safety. For the price we paid I'd say this hotel is a reasonable value - we got what we actually expected. So I'm recommending this hotel to people who have adequate expectations (read my review above :)

Allegro Cozumel: Awesome Resort

Just got back from an amazing week at Allegro Cozumel. There was a group of 8 and we all loved the resort. The staff was amazing wherever we were from the rooms to the dining rooms and the entertainment. All such beautiful attitudes towards the guests. The beach was brand no problem finding a lounge chair there. The Asian a la carte was phenomenal. The chef put in a great performance and food was spectacular. This is definitely a place we will return to and we met so many couples that wer [... read more]e on the 2 nd and 3 rd stay there.

The Westin Cozumel: Relaxing stay!

What stands out most about this hotel is the excellent service that we encountered from all the employees. The room had a nice balcony. The bed was very comfortable. We found both pools very cold, but the ocean was lovely and warm. The staff made a concerted effort of ensuring my husband had gluten free food. The food was good. We plan to return.

Secrets Aura Cozumel: Secrects Aura Cozumel

Spent alot of money on our vacation. Celebrating our 20th anniversary. We splurged and got a swim up room. The hotel was a little tired/dated but at least it was clean. The food which I was looking so much forward to was ok. We had to go to into town to get good real Mexican food. Beach was ok -great snorkeling easy to get a lounge chair 2-didn’t spend much time around the pool cuz we had the swim up room..eh would I do it again prob not-I kinda don’t like the Hyatt hotel chain -rubbed me t [... read more]he wrong way I guess-first time ever to an adults only -

Occidental Cozumel: Amazing

Beautiful grounds , beach and pools amazing, rooms clean great water pressure in shower, staff were exceptional !staff listened and helped out when we needed to change up our rooms, no lines or very short lines in the dining room ( buffet)

El Cozumeleno Beach: Enjoyable

There were plenty of lounge chairs. Resort was very clean. 3 to 4 star food. Excellent wait staff. Room was spacious and clean. We had a beautiful view from our balcony although the bed was a bit hard. There were big rocks near the edge of beach making it slightly difficult to get in the water. The water was crystal clear which made it good for snorkeling. Saw plenty of fish from the pier.

Grand Park Royal Cozumel: Excellent resort

Great spot. Everyone there was super friendly. Very family friendly as well. Buffet was great. I don’t see why people were complaining. The Mexican restaurant on site was beautiful inside, but the food was not good. I just wanted a simple taco but no bueno. I’d go back for sure.

Grand Park Royal Cozumel: Not the best

While the staff are doing a good job, the resort itself is handicapped by its location and other issues, The cruise ships are in your face at the beach, not across a pier faraway. There are not enough loungers for the number of guests, neither at the beach or around the pool resulting in a rediculous rush to reserve loungers before 7am. Guests are so aggressive they crash through barriers to get their towels on the best spots before 6am. A dispute erupted with one self-absorbed guest insisting s [... read more]he had intended to reserve the lounger I took that didn't have a towel on it and I should have intuitively understood that it was reserved without a towel because of its location beside the loungers she had put a towel on. I told her she should have put her underwear over all 3 loungers,it could have fit...case closed. Don't bring high heels, walkers or wheelchairs the sidewalk is concrete and natural stone and worse than cobblestone. I saw an elderly woman crying with a small gash on her head sitting on the sidewalk. I hadn't witnessed the fall but I knew the cause. There are 11 all-inclusive resorts on Cozumel, Royal Park Cozumel is ranked #8 for a reason, although it should be noted that it is not the worst. I went to the ala carte Mexican restaurant on Tuesday night, I spent all of Wednesday with Montezuma's Revenge a most terriible gastro-intestinal war was going on inside me. The battle was still going on but I got up to enjoy a birthday excursion I had booked previously on Thursday, I suffered the rest of the week. My overall assessment of this resort is certainly influenced by my experience and I can assure you I won't be going back. Did I say the grounds are lovely, a lush green jungle full of grackles and iguanas. I'll leave you with a metaphor; when the grackles aren't tweeting, they are squawking.

El Cozumeleno Beach: Great value for the money

We stayed 1 week at El Cozumeleno in Feb 2023. The resort lobby and grounds were very clean. The staff were amazing. The food was what you would expect at a Mexican resort - buffet style; one dining restaurant that was tricky to get into. Drinks were plentiful and cold. We snorkelled, played mini golf, corn hole, bingo by the pool and dancing lessons. The people that stayed here were very social. When we walked the beach, we thought we had the best place along the strip. We had a great  [... read more]time. The room itself was cold (19 degrees - day and night). The first day we were there there was no hot water. But all in all it wasn't that big a deal.

Iberostar Waves Cozumel: nice resort

Resort is small, very rustic, a lot of vegetation around buildings. Rooms are clean, they have 3 restaurants and you don't need reservations for them. Entertainment team great. Beach is nice but small, you can do a bit of snorkeling. The only inconvenience is that you cannot get into the sea without water shoes because of the rocks.

Dreams Cozumel Cape Resort and Spa: Wouldn’t return

Stayed in February 2024 When you arrive at Cozumel, the second you get off of the plane the sales pitches begin. You’re directed to a person that will try to sell you the normal excursions. Once you get away from them you’re directed to your actual rep. As soon as we spoke to her she told us to be weary of the previous sales persons. Which was a little late, or could have been if we had signed up for something. The shuttle ride to the resort is short. Once you get to the resort you’re put into [... read more] the checkin area. Air conditioning and sparkling wine. And the selling begins again. They’re definitely too pushy and the pitch is way too long. Once we got away to our room our air conditioner was blasting away. (A little too much but we quickly found a comfortable temperature for us). The rooms are clean, bug free, the beds are comfy and pillows are great. No one gets a King bed and everyone has two doubles from what we heard / saw. There are two restaurants at Dreams. But you have access to others at secrets and sunscape. The food at the restaurants is great and breakfast is good too. The pool is very cold. Gets next to ZERO sun. And it is very small. The beach is also very small. And between the beach and pool there is no where near enough loungers for the guests so you either get up at 5 to claim a chair, wait to nab one if someone leaves, or just don’t have one. Finally … the house cleaners (or whoever ever else let themselves into our room during the day) stole from us. I had a very expensive facial serum taken from the bathroom. We didn’t let the cleaners in after the second day for this reason which was a pain for towels and getting new water bottles. I searched the room for a couple days to make sure I wasn’t mistaken before I said something. Once I did say something the staffs response was … yeah well (insert a shrug of the shoulders), we can always improve on things. No apology. He didn’t even bother to ask what had been stolen. All in all we wouldn’t return. Partially for the service. Mostly for the hotel and its beach / pool area.