Had a very nice time Tulum!

Hotel was very Mexican, Oscar was the drink maestro! And Noeli made the best morning coffees! Lots of sun! Great beach and friendly staff, Tulum is a very special place. Kids had lots to do with so many activities close by if that's the type of vacation you're looking for you can't beat the location.

Fantastic staff all round

beautiful beach and very comfy beds!!the rooms were so so not what we would call amazing..sorry grand oasis..you are missing a clear direction and we were getting very mixed messages!! i know its supposed to be the ''calm resort'' but with absolutly no music in any out side areas but banging and construction in al the hallways and outside that was not calming, but sad!!we had many issues with this...food was basic as were the drinks..if you wanted premium you had to pay and we were in the grand  [... read more]section..humm not so grand! disapointing stay,we had booked a balcony and were given a room with only a window that did not open!! requested a room change and were given one the following day on first floor with a walk out to pool..much nicer but had a musty smell and the plumping traps in bathroom were not done properly so had the gasses coming into room at times from rooms above! we were also constantly harrased by the life styles staff to come on a ''tour'' for a free bottle of tequila..yep! thats why we spent the extra money hoping for a ''grand experiance'' NOT...also listening to every one we came in contact with complaning about their experaince was very sad//thank heaven we didnt stay on the reg oasis side..they were truely miserable there!!BUT on the upside we did have some wonderful experiances with the staff..all very hard working people true of heart and trying hard to make our visit a pleasant one..i would like to thank Noeli Gomez in the ''coffee and me'' shop for making us amazing coffee every morning[the stuff they call coffee in the buffet was gross] she was so pleasant and always had a smile and we always enjoyed going there..thanks for the laughs Noeli!!and the buffet staff were lovely and made our last night fun with some of our new and old friends with ''tequila boom booms''......also 3 of us ladies indulged in the best massages at the spa!! big thankyous go to Bruce in the SPA and i forget his name but the argentianan man with the pony tail...we must say gave us the best massages ever..i always request a female but couldnt this time BUT you made us all feel so comfortble and you made a convert out me! i will request a male next time thanks to this experiance!! we also did a mayan ritual on the resort with the argintenian man out side on the beach within the steam room ..i think is as called the ''tekelum''..very spirtual and i highly recommend it!!WOW..loved that part of this resort!! well thats it..good and bad..ps the front desk staff were very unfriendly and sour..proberly because of the constant complaints!..so sorry Grand Oasis i couldnt give you a better review..we are expected better and will definatly come back to tulum mexico but NOT to the oasis!

AWESOME RESORT!!!!!!

This was our second time at this resort.The grounds were beautifully maintained, the staff was exceptional- especially Emmanuel at the snack bar Arreciffis. The beach is very clean and the water crystal blue. The pools were well maintained and very clean. The spa facilities were very nice as well. The food is very good-better than some of the resorts we have visited in the past.