Loved this Resort!

Everything about Royalton Riviera Cancun was fantastic, entertainment, food, staff, our room and overall atmosphere of the resort. We loved our week there and would return over and over. We did a 3 family vacation and every single one of us could not make a single complaint about anything.

Amazing resort

We had a exceptional time , people and resort and food were amazing , i do recommend for family all around world to have this experience, i never had a such a vacation like this , my family and i enjoyed very much , i would to take this opportunity to thank people of Mexico and Royalton management and employees to provide such great time for everyone . thanks again

Great resort

The hotel was very nice. The grounds/surroundings were very Royaltonesque - lots of concrete but done very well. We traveled with two kids and they loved the splash pool. The food was amazing with tons of variety. The rooms were spacious and clean. We had an issue with the fan and a/c and both were addressed immediately. The beach was swamped with seaweed - not that this was a problem of the hotel in particular as they diligently tried to clear it every day. The problem was the whole coast of Ca [... read more]ncun was swamped with seaweed. Lastly, our check in was a little chaotic but at least that was over with on the first day.

Royalton Riviera Cancun Resort

Over 75 of us attended our son and daughter-in-law's wedding at the beginning of April, 2019. It could not have been more perfect. Wedding was amazing, the staff worked so hard to make sure this day went exactly how they had planned. There was something for everyone. Quiet places if you wanted peace or lots of activities throughout the day if you like to keep busy. Food was awesome and the resort and rooms were well taken care off. The coffee shop was a huge hit with all of us (especiall [... read more]y the pistachio milkshake). The staff work so hard. I would not hesitate to recommend this hotel.

Awesome Resort

Royalton Cancun is the cleanest Resort we have been to. The food is excellent the staff very helpful and friendly. A little disappointed in our room we had garden view and it was a forest no flowers just bush very disappointed. We have been travelling with Trip Central since 2012 and travelled twice a year with Trip Central’s assistance. The flight with sun wing was also disappointing a half a cup of pop or water. I tried to pre book our seats for the plane the night before in the ti [... read more]me slot provided and they said we missed our time unbelievable. Trip central sends us a $100.00 voucher that we will never use, I suggest trip central should pre book our seats free of charge in place of a voucher we will never use. We have not received any incentive for using Trip Central since 2012. Not even a discount on our flights

Destination Wedding- PERFECT RESORT!

We just returned from having our destination wedding at the Royalton. It was PERFECT. We had a group of 77 people with us, and every one of them loved it as well. It was a large enough resort people were able to do their own thing, but at the same time there were lots of places to meet and hang out with everyone as well. Definitely caters to everyone's vacation needs. The staff is very friendly and helpful, and the food was fantastic. The views are spectacular as well. Pictures truly don't do it [... read more] justice. Our wedding day was amazing. We got married at the Sky Terrace and it would be hard to find a more beautiful place to get married. Our reception was on the beach and the staff did an amazing job to make sure it went smoothly. Specifically, our wedding coordinator Caty was the best! She made sure every second of our day was as least stressful as possible. HIGHLY recommended this resort for anyone considering a destination wedding or for anyone looking to get away. Can't wait to go back!!!

This place was over the top!!

I don’t have one complaint about this resort! The food was phenomenal and so was the service, everyone was friendly and always available. This resort has something for everyone, families, groups, wedding parties, if you stay at this resort you won’t be disappointed!

Awesome time at the Royalton Cancun

Amazing resort, super clean and friendly staff. Food was excellent! Beaches were cleaned daily and bar service was quick. Lots of activities on the resort and staff will help facilitate excursions as well

Great holiday experience

Excellent food ,service, helpfulness,welcoming,great facilities we had a wonderful time being part of a destination wedding. A fantastic place to relax or have fun. I would thoroughly recommend a couple having a holiday like this.The Staff are very friendly from the Gardener to the Managers .We tried the food in a variety of restaurants we found the cuisine Exceptional in all of them .The buffet was also just as good. I would thoroughly recommend this hotel to family and friends.

Wedding In Mexico

Second time in Cancun. visited this resort due to my sister getting married. I have no complaints. The hotel was kept very clean including rooms.all the staff were excellent. Lots of food options with the various restaurants. In terms of activities the hotel has lots to do throughout the day or night .

Amazing resort!!!

I would highly recommend this resort. It was the first time traveling with our baby and this resort goes above and beyond for its guests. The resort is clean and well maintained, the food was great and the service even better. The only thing we weren't crazy about was the beach, lots of seaweed. They tried to clean it up everyday but there was so much. Other than that I would highly recommend this resort and especially to families with kids.

The most amazing vacation

We loved this resort. The beach, the food, the staff, the pools, the rooms, on & on & on. Mostly we loved our butler Gustavo. What a pleasant & helpfull man. “Same time next year”!!! By the way the “Diamond Club” is the only way to go!!!

Great Vacay!

We spent a week at The Royalton at the end of Feb and it was wonderful. The resort was beautiful and perfect for families. Our son was 23 months and the kids pool area was perfect for him. The water was a great depth and temperature. We had a swim out room which was so perfect for the afternoon swims after nap time. The food was great as well, so many restaurants to pick from. The staff was friendly, cheerful and accommodating. The only comment I would make is that the beach wasn't the [... read more] greatest so if you a full beach person this resort might not be for you. The sand was nice and soft but the water was rough and not idea of relaxing and swimming with little ones. We were ok with that as the resort is really what we were going for. Another great thing when travelling with kids is this resort if nice and close to the airport so you don't have to sit on a bus for over an hour getting to the resort. And even though it was close to the airport you didn't really hear or see that many planes. Overall this was a great resort that I would definitely recommend it for families!

Very Disappointed. Not much Luxury!

I am so disappointed. Our LUXURY hotel was EXTREMELY Over Rated. I would not recommend this resort to anyone and will not book another Royalton resort. If you have any complaints, … perhaps you should upgrade! I paid for Luxury accommodations already, .. but they think you should pay even more! My biggest complaint was health and safety. Both of us had stomach issues and both got major chest / sinus infections while there, …no wonder when you never see staff washing or sanitizing h [... read more]ands. They go from dirty dishes to clean and put fingers all over clean dishes and silverware. No railings for the stairs and lots of drop offs at the paths and in the lobby. When asked about any services for deaf or hard of hearing, ... they do not provide any services like that. There is not even closed captioning on the televisions. They said there were subtitles but the only subtitles were in Spanish on the English channels. If you have booked this hotel, ... you will be ok and survive. We had an ok time (when we were not confined to the room with no closed captioned television). I was expecting to be wowed at a 5 star hotel and was disappointed I had spent so much money for nothing. Having 3 people murdered a few miles up the road the first night we were there, … made us nervous to do any outings. . Room The musty smell when you opened the door was the first indication there was trouble. It never did get much better during our stay. I am very allergic to mold and dust. This room had both! Took a finger swab above the television, … made my furnace room look clean! The room was very basic with 1950 laminate furniture that was peeling off. The “Jacuzzi" tub: that was advertised had 4 very corroded jets and the tub was not secured to the floor or wall, … making it tippy when empty. The tubs electrical connections were plugged in and very easy to splash water on! Shower floor was WAY too slippery with no grab bars. To top it off, .. the rusty hinges on glass door with no weather strip around the door left you a flooded room when the second rain shower was used. There were no chairs on balcony when we arrived, but they did bring at least a couple chairs. The maintenance building that was immediately behind us had a terrible hum noise that made sitting on the balcony not very fun anyway. The mangrove was not impressive but it did not bother me as much as the constant hum of equipment in the building. The hallways were EXTREMELY NOISY No nap during the day and maids carts with hard wheels going over the tiles at 7am every morning. At 4am one morning there was a man and 4 women in the hallway cleaning it... and talking very loud! Any noise in the hall sounded like there was someone in your room. Televisions do not have closed captions available. There was very little to watch anyway but anyone with a hearing impairment is out of luck! At least the loud hallways do not bother them! . Pool The pool area actually had lots of loungers, … and unfortunately lots of birds. It was hard to find a lounger that was not covered in bird droppings. Anyone that left any kind of food around invited 20 birds to pull it apart. They are so tame they almost dive bomb you. I would not let children in the water park. There were about 15 birds bathing on top of each of the palm trees that have water coming out the top. Full of birds and of course droppings. . Lobby and Public Areas The lobby was marred with an unusual amount of bird droppings as well. The couches were covered. The carpets were full of droppings but also disgustingly stained with spilled drinks that never did get cleaned up. The carpets were filthy all week. We watched a show from the balcony of the lobby. It was a nice view of the show below and the ocean out far. Unfortunately the wicker chairs are very uncomfortable ( and full of bird …t!) The worst part was is when it gets dark it is extremely difficult to see the steps on the deck. Brown deck and unmarked steps when it is dark is not a great combination, … both my friend and I tripped causing pain and discomfort for both of us. There are so many obstacles around the hotel to avoid, … you must be on your guard always. There are very few railings to assist and many places that have drop-offs very close to the paths. . Entertainment Very limited entertainment at night. Usually just a singer with a small band. There was a casino open from 6pm – 2am but we never did go there. . Smoking You are not allowed to smoke in your room or restaurants, … but everywhere else was fair game. They sell cigars every night at the entertainment venue. They bring you ashtrays at the bar if you want. . Restaurants Very pedestrian offerings. I was hoping for some authentic Mexican but the dishes offered are very lame. All edible but nothing special. Very little flavoring at all. I would have rather had Taco Bell! The stations at the buffet offer good breakfast omelets and fried eggs. In the evening you can have your fish and seafood grilled fresh. Sushi bar was pretty good. Watching them was glasses at the bar was a show in itself. They have this one at a time glass washer that they put the glass on. It has brushes and water flowing. Then they take the glass and put it into a bus bin with what I guess would be sanitizer. Then they take the glass out (usually with their dirty fingers inside the glass) and . Staff Here was the only highlight of the trip. There are some very wonderful staff. Very accommodating and friendly. Most staff was great but of course there is always a few.

Wonderful vacation

My son and I visited this resort in March. Really like the Royalton chain overall. This one in particular has an exceptional fitness centre and dedicated trainers. The catamaran with snorkeling right off the beach was perfect too. Rooms are the perfect size and well kept. The staff was very accommodating and friendly, food excellent. Would go back!

Great for families but with caveats!

Family of 5. Teen, tween and child. Flew Sunwing, stayed for a week. I'll start with the caveats: At the airport, make sure you sit right at the front of the bus. If you're not, check-in will take a long while and you may not get the room you requested. For us it was great since we were first on the bus and first to check in. Others weren't so lucky. Caveat: Don't lose your bracelet. It contains a chip to unlock the door to your room. 100US to replace. Caveat: Like most all inclusive re [... read more]sorts, they'll ask you to join a Sunwing rep for a presentation regarding "joining" the club. First off, the tactics used to entice you to the presentation are misleading. Second, unless you're ready to throw down thousands of dollars to join a quasi "timeshare", don't waste your 90 minutes. Caveat: Reserving pool loungers. The resort claims not to allow this. Far from it! We had to "reserve" our chairs as early as 7am to beat the madness of everyone else reserving loungers. Worst part is some people would reserve loungers and show up for 10 minutes only to disappear for the rest of the day. Staff not much help here. Caveat: If you're a beach person DO NOT COME TO THIS HOTEL unless you're prepared to swim with seaweed. The Sand itself is beautiful until you approach the water. Apparently they hired a company to clean the seaweed on the beach and you can see the little tractor cleaning up everyday however it's been an ongoing issue for years now. The water is murky and brown unless you get lucky with a day without wind which is rare. Caveat: Reserving restaurants... Forget about it unless you're diamond club or from hideaway resort. If not, you need to show up at 6pm (there's usually a lineup) to get a table for any time before 8pm. Guaranteed frustrations there. That goes for all restaurants except for Zen where you can reserve but you have to show up around 230pm to wait in line until they start reserving at 3pm for either 630pm, 8pm or 930 pm. Crazy system! Caveat: The wait staff makes an average of 150 dollars a month so they depend on tips. If you don't tip, you don't get served. Simple... Btw if you like coffee, imo Mexican coffee is not that good. Stick to the cappuccino. Ok now the good stuff Restaurants! Steak House by far the best. Steaks cooked perfectly, and very flavorful. The entire menu was delicious. Italian, Indian, sports base triedand Caribbean are good. Once you get into the restaurants you'll definitely enjoy and service is great as well. Zen is Japanese Teppanyaki and is fantastic. Great food, great entertainment. A definite must. Buffet is buffet. Different varieties, good service but pretty repetitive. Pools are great. Kids pool is fantastic with a whole bunch of things for children. Activities in all pools are great as well. Grounds are very well kept and the hotel and rooms are newer and well maintained. Kids club was great for our youngest for couple hours a day. Kept him well entertained. Take lots of sunscreen please!!!!!! Sun is very hot and we've seen our share of "tomatoes". Overall, this is a good very large family hotel. You'll definitely enjoy! We've been to both Royaltons in Jamaica and Punta Cana. I would rank this in the middle of the group.

Third visit in two years - just keeps getting better!

This was the third time in two years that I have visited this resort. The first and last time I traveled solo. The second time I traveled with my three adult children. Obviously, I love this place! All three times I stayed in the regular section - building 9 - in what would be considered the kids' section because it's right beside the kids' pool. I found this location very quiet and certainly not a long walk from all the action. I ate at the buffet for breakfast each day but always found [... read more] an ala carte restaurant for my dinner. The food in all the restaurants is fantastic -- lots of choices as well as a kids' menu available. There have been lots of negative reviews about the beach. There is some seaweed washed ashore on the beach but resort staff do use tractors each day to try and keep it to a minimum. The water is not clear and snorkeling at the beach is not good. If swimming at the beach is a deal breaker for you this might not be the right location. I personally like to walk the beach but then I prefer to swim in the pools. All of the staff are wonderful!! Shout out to my personal pool waiter, Cesar, who kept me well hydrated each day. I do tend to tip well. I take US$ - lots of ones. I tend to leave $5/person at dinner and a dollar or two at the breakfast buffet -- waiters bring mimosas, juice, tea, coffee etc. I usually tip $1/drink at the pool / pool bar / evening entertainment. You can exchange larger bills for ones at either the checkin desk or the Diamond Club lounge. The entertainment is good - there are a number of activities for both adults and kids each day. Some include beach volleyball, pool volleyball, aquafit, foam party in the pool just to name a few. Each evening there is a show at the main pool area -- a Fire Show, Circus Show, Aqua Show, Mexican night. One day they bring in local vendors so you can do your souvenir shopping right at the resort. I know this is a long review but I hope I have addressed some concerns that travelers have. You won't be disappointed at the Royalton!

Fantastic resort -

This hotel was amazing, very clean and loads of food options to choose from. The beach had a little seaweed but was quickly cleaned up. Entertainment was great in the evening and daytime always had stuff going on - drinks are great and staff are very friendly

Great Resort

This resort is beautiful, amazing food and very clean. BUT if you don't like kids everywhere then you might want to book at the Hideway at Royalton. Adults only and that's where I will go next time. It didn't ruin our trip but my kids are grow up now & I like the quietness better. Staff were amazing there and quick to get back to you if you had issues. Rooms were very nice and clean. Food was the best I have had in Mexico & I've been 5 times...and my friend 7 times. Now the smoking...they [... read more] do allow smoking everywhere outside so if you are totally against smoking you might not like this. There are no barriers for smokers..they can smoke everywhere except restaurants and rooms. Can get a bit annoying if you're by the pool, ocean or watching the shows and you get beside a chain smoker that really doesn't care and puffs away. But it's Mexico and pretty much all resorts are like this. You want restricted smoking areas go to Jamaica. I stayed at the Riu Palace in Montego Bay and they have smoking areas & even on the beach as well. Beaches have the depth to swim & sand bottom...but water is murky not clear blue which was a bit of disappointment. But once again didn't ruin the trip we could still get cooled off. I would definitely return to this resort but go the Hideaway. It's attached to the Royalton..and you get use of the entire resort...just gives you a private beach area and pool with adults only for a quieter vacation. I would totally recommend this resort for younger families. The kids pool area is unbelievable and the kids would have a blast!

Fantastic resort

Totally recommend this resort. Had a little mix up with our rooms for the first couple days but they ended up resolving it. If you want top notch food options, quality and service I’d totally recommend this place. Coffee/dessert/ice cream shop is amazing, all included as well. Also like the fact you don’t have to carry a room key (your bracelet is your room key)or towel card with you, total plus. Beach had some seaweed but I hear it’s because of a recent hurricane from another area and th [... read more]ey are trying their best to keep it clean. Definitely coming back to this resort! Tip: If you need two queen beds in your room call hotel before showing up to let them know or you’ll likely end up with only one king bed.