Great 10 days !

Layout of resort was great. Not a lot of walking compared to other resorts we have stayed at of the same size.Lots of staff at beach, pool and lobby. Everyone very pleasant and helpful.Beach beautiful and staff bringing us drinks and food we ordered was so nice. Typical Cuban food at buffet, we could always find something to eat, but could could benefit from more of a variety.

Gorgeous beach

Beach was absolutely stunning. Water is turquoise and clear, sand is like flour and it's so quiet and relaxing. Beach hut with food had great food, especially chicken on a bun and staff was great. Best mojitos anywhere and staff, Torras, Chorro, Jose and Randy rock. They also have another bar much further down beach. They need more beach bars and definitely another food option on the beach. Loved the catamaran rides daily with the very capable staff. Coffee bar in lobby was another favourite of  [... read more]ours and the staff Alberto, Yanier and Adyslein. Best cuban speciality coffee!! Lobby bar staff and entertainment was outstanding. David and Tony. Buffet and a la cartes were good and staff wonderful. Dianya and Yali were the best waitresses and coffee girl in buffet. Complaint is with front desk staff, no experience and not pleasant. Maid service was not acceptable. Lack of toilet paper, clean sheets and towels simply beyond frustrating. Resort seems to have some water issues when showering between 4-6 p.m. which would be peak shower time. Towel hut at pool was always out of towels or simply not open with no sign advising of no towels. All issues were housekeeping and reception, everything else was wonderful. Get some staff over 30 years of age at front reception as everyone is too young so therefore not the experience required.

OK resort, beach was good

The resort was big and there was a lot of walking which was ok for us. The rooms were clean, water and beer in our fridge every day. Towels were hard to find. We didn't leaves our on the floor every day to be cleaned but the other couples traveling with us did and didn't have towels after a day at the beach. Beach towels, hard to get a clean one. We only saw the hut open one day. Food, you could find something to eat however you had to stand in line to get hot food. Only one person cooking at a  [... read more]station so the line ups were long. The beach bar/restaurant we went to near the end of the week was good. Restaurants at night were good except the seafood. The beach was great, went for a walk a couple time a day. Drinks and ice cream was good. Bought the privilege package, not sure if it was worth it but got to keep our room until 3 pm on the last day. Everything is slow pace except their driving. The drive fast and always expect you to get out of the way. No warning when they are coming up behind you. Went to the beach party and one backed up right into my husband as we were walking up the path. Went to their market off the resort. Nothing special, just a way to get people off the resort and spending their money.

At best 2 star

Hotel look ok be prepared to clean your table get owne silverware .chase down staff .staff responsible for filling mini bar comes to unit leaves nothing .beach towel exchange open 30 min in 7 days .Buffet soggy lettuce mystery cheese the main dishes hot dog winners done several ways.no bread to toast.coffee machine only pours same on all buttons pushed.one tray of bacon fist open then replaced with hotdog winners. Large Line up for fried egg or omelette due to bad buffet . Snak bar sometimes hav [... read more]e hamburgers but only the lucky ones get a bun mostly not available.sea food sauce ketchup and mayonnaise mixed.Beach with lots jellyfish.Had trip booked with next tour /sunwing. They fails to leave paper work at main desk . No refund. Had to fight to trade for something else even when they admitted it was thier fault.back to resort .We survive the key is eat at Snak bar at quiet pool Chechen fingers and regular hot dog with bun . Booked dinners at other places at resort big disappointment .Only mashed potatoes that look like grits.41/2 star l don't think so. 2is to much l have stayed at other resorts in Cuba. Big disappointment head office of this chain probably does not know what's going on

Valentin Perla Blanca Paraiso

Travelled to Valentin Perla Blanca the week of March 3rd to 10th 2016. Purchased the privilege package - well worth it. The resort is large but very well laid out. For a new resorts - seemed to be in need of some repair. Grounds are beautiful and well manicured. The real jewel is the beach. To the right of the resort is a conservation area.....you can walk for miles along the beach without seeing a soul.

Happy vacationer

The resort was very clean. Meals were better then expected, the staff were very pleasant after going to varadero so much happier to go back caya Santa Maria area.the beaches are so white and very spacious .

Fantastic holiday! Great resort!!

Food exceptional!! Grounds lovely, very clean! Room very spacious and loved the ocean view balcony! Great service from all staff. Very helpful! Great pools but our favourite is the ocean! Gorgeous sunsets!!! Suggestion - need more shaded areas on the beach. Definitely a favorite and look forward to returning for another great vacation!!

Good Resort

Hotel and grounds were nice, the pool could use some work, the beach was amazing. The people who worked at the resort where very helpful in nice. The food was ok. I brought hot sauce and used the entire bottle. It was difficult to get change for tipping the first few days.

Not a 4 1/2 ☆ !!!

We booked a 10 day stay from Feb 22 to Mar 2. We read reviews and liked what we saw, and since it was new, it was appealing. Being over an hour and a half from the hotel was not great but we did know about that. It was nice and clean but we had to ask twice for our room towels to be changed and only after the second time asking and physically waiting we finally got two fresh towels. So they were changed only once in the 10 days! Not what i would have expected! At first we thought it was nice but [... read more] soon realized quite a few downfalls. My biggest one by far was that my husband started out with a lot of bites, which is usual for him but not for me. Then I was also covered. We had about 30 bites each. We hadn't seen any bugs or mosquitoes so we were questioning what they were. After researching, we found we had bedbug bites!! Not impressed!!!!! I went directly to the front desk and they changed my room with no problem I asked if they get people coming to them about bedbugs they said yes! At least they were honest. After changing rooms the bites stopped. The food at the buffet was always the same. And.... except for a few things, like the fish, which was good, it was not good. They never had salt on the tables and when you asked, they would have some poured on a saucer and plunked in front of you. One time I asked for salt and they took the one from the table beside me where the man had been putting his fingers in for his food and gave it to me! You could see the fingerprints where his fingers had been! I told them I was not using that! The Italian restaurant was pretty good and the French was really good. Twice a day, a "fogger" truck went through the resort with a huge white fog to kill insects. Never failed it would go by the open lobby when it was packed full of people covering their mouths because of the fumes. I had to jump out if the way one morning and got fogged myself! It smelled like raid or something similar. We asked about it and they told us it would just kill the bugs and was safe for humans. I highly doubt that!!!!! The pool was nice but if you didn't set your alarm and get down between 6 and 7 am you were out of luck. I would not go back there and would not recommend it to my friends.

Good and bad...

Good: Resort and rooms clean and pretty. Fridge stocked daily. Beach towels no problem. Nice pools. Mostly happy staff. Amazing water at beach with panoramic view. Entertainment just fine. Bad: Some staff seemed unapproachable - like they didn't want to be there- regardless of tipping. Nights are cool- I wore pants and light jacket. My first time in Cuba and heard food is not great and bland. I agree. If this is the best food gets in all of Cuba I'd sadly say I'd not go back based on food choice [... read more]s limitations alone. If you've been to Cuba and are ok w their food you'll like this resort though.

Lovely resort

Grounds and pools beautiful. Rooms were kept clean. A la carte restaurants had excellent food and burger at 24 hour snack was really good. Very large so had to pick your time for the buffet. Lobby entertainment was very enjoyable. All in all, a great vacation.

Will never return to this resort!

It was a waste of our saved up $3000.00 for our once a year tropical trip! Weve been to cuba 6 times and twice to the island of sante marie,this resort is too secluded from anything,the so called beach is full of rocks and weeds,they serve the same food every meal and every day for a week. Me and my husband got ill ..3 days out of 7 sick to our room, couldn't eat or drink during this time, they ran out of baileys on our 2nd day,they ran out of ketchup, no potatoes or fries until the 2nd last day [... read more] (the only thing we could hold down without throwing up) the huge line ups just to grab food from the ONLY buffet (advertise 2) no such luck...line ups just to get a drink was at least 15mins wait...the bathrooms were locked up most of the time.due to them not flushing.so be prepared to walk to your room . Water issues through out the resort, no hand dispensing soap..just SHARED bars of soap..like were all family. .i did complain of this..nothing was dealt with. The bath towels were taken on day 2 and never replaced...sheets were remade but never replaced with clean ones (in 7 days) you dont have an option to NOT have the maid come every day( to bother you) its every morning about 10am..very annoying especially when you are sick in your room,and no one speaks English! .the resort has the smallest store..can fit 2 people ar a time. .they only carry bottles of alcohol and cigarettes..no snacks..no meds..no cream...NOTHING. .bring your own cough drops..Tylenol. .sunblock. they say they have a small town close by to buy all that, but it costs $2 each adult ONE WAY only, we went hoping to buy at least cough drops or Tylenol with no such luck! No doctor on site at all..not even at the town (which is a fake made up over priced old resort they use as a shopping town) not impressed at all..wont be returning. Also we were still stomach sick for a week after returning home.

The Valentin Perla Blanca Paraiso experience.

Valentin Perla Blanca Paraiso as a very nice newer hotel. My Cuba standards it is clean and fairly well maintained. The fact that there are two pool areas, one for activities and one for quiet leisure was very nice. The hotel lobby/piano bar were excellent and every evening there was quality entertainment in addition to the nightly shows. A great place to sip special coffee and enjoy the music. Staff we courteous and friendly. As is typical with Cuba, the food is always so so. But for the most p [... read more]art the a la carte restaurants were very good. In summary, a great week

It was the perfect choice

This resort was the perfect choice -- the beach, the rooms, the food, the staff. The room was huge and I loved my large private balcony, for when I wanted quiet time on my own. Otherwise, there was the gorgeous beach, two multi-area pools, good entertainment and activities if you wanted to participate. Great value!

Amazing

had a very nice vacation there, resort was really nice . food is not bad , it was good than expected. room service is ok its because they do not change the pillow cover or bed sheet and you can tell because there are some marks and I felt like they were not cleaning them properly . also there were not enough towels. they will take more towels rather than stocking back new towels. its hard to get massage appointments most of the time they are booked with privilege members. so if you are planning  [... read more]to have massage get the privilege deal. we enjoyed night shows. every night its a different show. the weather was ok we went mid January it was raining. we could spend only 2 days near the beach. keep in mind Cuba is all about tips , more the money more better service you will receive wherever you go :)

Fustration

Food and service were very poor. Resort grounds were very nice but not cleaned very well.There has to be a problem when you can't get clean towels or new soap.Bathrooms around the bar and dining areas were always a mess

Some good, some not so good

Fantastic beach, great resort layout, not in good condition for a fairly new resort, no toilets or snack bars at beach, food only average except Italian and French a la Cartes. Many public toilets broken or seats missing. Hotel maintenance very poor. Room towels clean but not bleached resulting in stains. Water pressure poor with water going from hot to cold. Excellent lobby and bar area, also nice big theatre. Generally good service in bars and restaurants. Hotel long way from airport, 1 1/2 hr [... read more]s.

Nice resort

This resort was nice. Food & in house service really needs to be improved. I would never go back. I would not recommend anyone to go to Cuba. Travel Agents should be more knowledgeable on all resorts & services.

Not a 4 star

The hotel was laid out very conviently, nice main lounge, buffet, theatre and bars. The rooms were a good size but cleanliness questionable. There was NO water pressure in bathroom sink not enough to brush teeth. Shows ice cold after 5:00 pm. Towels grubby when you got them. The beach was beautiful but no washrooms or beach lunch area. The food in specialty rest. good but poor hygiene using tongs handling raw red meat and chicken dirty ones used for both without washing. No great assortment of f [... read more]ood, potatoes a couple days. Long drive from airport 1 1/2 hrs

The resort was amazing

Running out of hot water was not nice and after 2 days the food seemed to be the same every day , food was not hot enough ran out of things like bread and french fries , not all food areas had condiments like ketchup and mustard salt was always an issue they need to put dry rice in with the salt so it doesn't get humid