Selection Riviera Cancun: Simple Laid back resort

Nothing extraordinaire , low key , very clean ……butler service has declined since Covid thinking it’s a staffing issue , this has been our third time to visit this resort , the service has changed but again so has the rest of the world ! We sat at the beach palapa for the sound of the ocean & breeze , the seaweed is plentiful definitely not appealing to go in the water , pools are very enjoyable with lots of variety. Tough to get a 7:00pm reservation but the food in all the restaurants was [... read more] bang on. The one server that stood out for outstanding service was Antonio beach butler …he goes above & beyond to make your stay amazing !! Room service was bang on , great service & selection

El Dorado Seaside Palms: Amazing time, very relaxing and great food

Amazing trip, super relaxing. Great hotel, friendly staff, amazing food. Will definitely be returning in the future. Liked the Facebook page as well, very informative, the app is also good. We are very satisfied. Pool staff was great, especially Nuala, so sweet. :)

Selection Riviera Cancun: It’s not me, it’s you.

I wanted so much from this resort. It wasn’t cheap so I had mid range expectations staying at lower and higher stars before. I travelled myself with two children. Kids pool was clean as was the family pool. Kids club, you need reservations at least the day before. It’s run by booking events by the hour. No drop ins. I found lady at front to be cool at best. All staff seemed short except on cleaners and maintenance. Service by the pool was slow. Like 40min to wait for a drink and you ca [... read more]n’t eat by the pool either. Only one server the entire day by the pool. Always had to wait for buffet and restaurants even though many tables open. We have a gluten allergy. We were asked everywhere if there were allergies but no one told us what was safe and the labels weren’t found on most foods. When I asked what was safe the one greeter told me I’d be safe by sticking to veggies. Ah, thanks?! Went to the store one night for chips I knew are gluten free. $14US. Sunblock $35US. Come on. On the 3rd day I asked for gluten free nachos as when I asked if the buffet had gluten was told of course. These are Mexican. So they brought me some from somewhere. They were good so the next day o asked for more. The server said but I have to get them from the bar. Rolled his eyes left, never to return. On the fourth day, server told me if I wanted gluten free pancakes ( I asked every day what they had that was safe) he said I should be ordering them the day before. So I ordered them. They came after my children had finished eating. Food wasn’t that great. Ok, I didn’t starve though I’m sure I was glutened. Drinks- pool bar even if you went direct to it, it was still a 30 min wait if there was 4-5 people ahead of you. You also got whatever they felt like making because I ordered the same drink everyday and it was always a surprise if I got what I wanted. There was zero consistency. Bartenders did not pay attention to who arrived- more so if you spoke Spanish- and seemed almost bothered with people there. Is it that hard to smile? Say ola? Buenos dias? Did I mention I tip quite a bit? I do, people work hard however, by the end of the week service didn’t get any better even when tipping so I stopped for the first time ever. Except for the room cleaner who was always consistent and reliable. I ordered a birthday cake, the request was to have buttercream with as many sprinkles as possible for a little girl. We received a fruitcake with banana filling that turned brown and was a mush mess. Kids didn’t want to eat it. $75US When I complained concierge found me by the pool and said I heard you didn’t get the cake. I said I got a cake but not the one I requested. He said okay, thank you have a good day. Here I was thinking, they would at minimum discount the cake. Nope. Charged full price. Concierge didn’t make things happen either. From complaining about the cake to why gluten free foods were. Not labeled or properly explained to those with allergies- all they said was oh they should know. I hope you enjoy your day. The beach was unwalkable and smelled. You’d think to make up for that customer service would be bang on. I won’t be back. I gave them every opportunity to make it right while there and not complain after the fact and absolutely nothing was done.

Dreams Cap Cana Resort and Spa: Fabulous vacation

Worked with trip central again for my all inclusive trip. Most of my vacations are booked through the site as it is easy to navigate. I would suggest before finalizing your booking to call to discuss with an agent to make sure all your questions or concerns are addressed. There is a lot of information and speaking with someone with experience helps with certain not so obvious facts.

Dreams Cap Cana Resort and Spa: beautiful resort

Beautiful hotel, staff incredible, cleanliness 100%, good food. downside....... restaurants not all open. Hotel was only at 30% capacity, so to save costs, restaurants werent readily available most nights.

El Dorado Seaside Suites: Great time

Rooms were clean, pool off the balcony on the sea side suite side was chilly. Food was outstanding, staff went above and beyond for everything. Drinks were fantastic and entertainment was great. Beach however was terrible. Rocky, lots of seaweed(not resorts fault) sand bags to step over to get further in water. Administration very pushy with wanting you to join a “ membership” presentation. We had to be uncomfortably stern to say we were not interested at all. Long drive to the airport

Selection Riviera Cancun: Relaxing Holiday

Overall the resort and the staff at the resort were wonderful. The room, and especially the bed, was very comfortable, and we spent much time on our well-equipped personal patio (with easy access to the beer fridge) The resort is quite small so it was easy to get around. The food was good and plentiful. The beach was not the greatest we have seen. It is quite rocky near the shore so surf shoes are needed. The pools were great, but one big problem was the access to most of the pools was dif [... read more]ficult for someone with a mobility problem (e.g., my wife). Stairs with railing access, as opposed to just ladders, would make getting in and out of the pools much easier for older folks. The adult only pool was the exception with stair access but often the music was a bit too loud and geared to a young adult crowd (i.e., way too much rap). On another note, tripcentral was very helpful prior to the trip (thanks Tammy) and Westjet and airport transport service was great at getting my wife wheelchair help at the airport.

Azul Beach Resort Negril: Not a 5 or 4 Star

Service left a lot to be desired. No towels or enough chairs on the beach, mini bar in room not replenished without calling room service, shortage of rum at the bars. Lack of quality entertainment. Long lines and long wait times for tables to be set at buffets. Not enough choices in a la carte restaurants, eg no steak restaurant, and food at buffets lacked variety - the same stuff each day.

Margaritaville Island Reserve Cap Cana Hammock: Beyond my expectations!

The resort is the perfect size easy to get around. The restaurants were the best I’ve eaten at in the DR and no reservations needed. Huge plus! Very modern no cash needed for anything. Room key is on your bracelet very handy. Touch less elevator buttons. We stayed in the adult section but the family section was very quiet no problems. The rooms were very nice and clean with large balconies and outside seating. Lobby bar always had some kind of entertainment going on in the evenings. Super frie [... read more]ndly and helpful staff. It’s the first resort that I would consider staying at again. The only cons I would say is the concierge service which is really just a pressure salesman to buy timeshare in their villas. I found that to be a real turnoff, he was quite pushy. And the beach area wasn’t great but the pool area was awesome! Cap Cana is literally 10 minutes from the airport so also a bonus. Overall I would definitely recommend this resort, service, food and high tech features were all great.

Selection Riviera Cancun: Amazing week at The Azul

Loved this property. Just the right size. Not to big but not so small that you felt crowded. Staff were all wonderful! Cheerful and accommodating. Room are a little dated and need a little TLC. However they are clean and comfortable. We did spend 1 night in one of the newly renovated rooms and it was gorgeous. White with aqua accents makes the room looks so bright and airy. We decided to upgrade to a swim up room which was amazing. Love that each room has its own set of stairs with a railing to  [... read more]get in and out of pool. The staff from the swim up bar come by about every 25 minutes to take your drink orders. They were amazing and well deserving of the tips we gave them We had no complaint with any of the food. Room service was fantastic and restaurants were varied and never to crowded. There was only one night when we waited maybe 10 minutes for a table at the Mexican restaurant but they seated us at the bar outside and we enjoyed a before dinner drink. Most restaurants don’t require reservations they operate on a first come first serve system, but as I said we never really had to wait. They few restaurants that do require reservations are super easy to book. Each building has its own concierge and you can book with them at your convenience. We highly recommend the Italian Restaurant! The main buffet Spoons has a large selection of food with different themes everyday. Food was good but could have been a little hotter. We understand that it is hard to regulate temperatures without overcooking or drying food out. They do have an area we’re you can pick out your own meat and they will cook it for you to your liking. We also appreciated that they take food allergies very seriously. They always asked if you had any allergies before seating you. We did not any of the nightly shows so I can’t comment on them. Overall we really enjoyed our stay at the Azul. If you are beach people this is probably not the place for you. Beach is small and it was full of seaweed while we were there, which is why we switched to a swim up. It could have just been a bad time for the seaweed. There was staff out there daily raking the beach but it didn’t last long. The ocean views from the restaurants and pool areas are lovely Overall we really enjoyed our week there.

El Dorado Maroma: Adorable El Dorado

The restaurant staff were all very friendly and great at making sure all was perfect. The food was amazing, we stayed at many good resorts but this was a notch above. One exception, Celina (Mio restaurant) was quite inflexible the day of our arrival and another night despite having a reservation. The concierges checked in with us often but failed to deliver on their promise to act on our requests. Beach was amazing, with sand powdery white, just incredible and one could walk indefinitely on  [... read more]either end. They worked daily on managing the seaweeds but nature often won. It was still great to swim though you had to walk in a long way to get to deeper water. The spa and gym were very nice. Painting (with Felipe) and cooking classes were so much fun. One note of caution on excursion: we booked a few excursions to Tulum and Cenote and snorkelling, with Lomas travel, their own on-site agency. We were quoted a cost in USD. Upon checking out, they converted back to pesos and ended up charging up 20$ then the quoted USD price even if we paid in cash. The Lomas agent would not accept cash upon booking.

Selection Riviera Cancun: Very good place to stay with children

Beautiful, new accommodation. Good food. Friendly personal. Clean , very clean. Every day different activities. Beach was full of seaweed. Impossible to go to ocean. Only this point is value for me . Pools was cleaned every day. Beautiful rooms. I would come here again if seaweed will disappear. And recommend everyone to come here ....

Selection Riviera Cancun: Excellent resort for families

Azul Beach Resort was perfect for our family vacation. There is something for everyone. We were traveling with our 16 month old son, and all of our needs were met and expectations exceeded. We were given a crib for our hotel room, every restaurant had a highchair for our baby, he loved the pools and splash pad. The balcony faced the pools/ocean and the view was spectacular. We spent a lot of time on the balcony when our babe was sleeping, and they have a lovely outdoor sectional on each balcony  [... read more]which was very comfortable. We made use of the giant jacuzzi in the bedroom every night. The food was delicious, and we were able to try each a la carte restaurant. Each one was unique and tasty. I would definitely go back, especially when our son is a little older as they have tons of activities for kids aged 4-12.

El Dorado Seaside Palms: Amazing Resort

Nothing bad to say. Food and drinks top notch. Main buffet has lots of selection and different theme nights. Loved the beach bbq themed nights. Had a beachfront room and loved it. Resort beautifully kept. The staff were all amazing. Will definitely return to the Eldorado Palms.

Azul Beach Resort Negril: Beautiful resort on 7 mile beach

The grounds were beautiful and there were several pools throughout the resort, each one had a swim up bar. The resort has 3 al carte restaurants asian, Italian and Caribbean they were all excellent, they had a couple of beach grills where you could get panini’s or burgers or Jamaica patties. The beach was beautiful and you had to get up early to get chairs or pay the pool or towel guy to reserve for you! Entertainment was okay typical of most resorts!

Azul Beach Resort Negril: Fantastic vacation! We highly recommend this resort! Minimum 4.5 ***

We cannot say enough positive things regarding this resort. Although a bit dated, everything was spotless, functional and constantly being cleaned or maintained. Our focus is the water, and the gently waves in the ocean were terrific to float in. We also had a deluxe swim up room with a great view of the ocean which we used quite a bit. It afforded ready access to the swim up bar, so within seconds we could refill our drinks. The food was great, if something wasn't to our liking it was because w [... read more]e were exploring new tastes that personally didn't suit our pallets. Now for the best part, the people at the resort. Everyone was friendly, helpful and would go out of their way to assist if asked. Including when it was not their duties. They either assisted or immediately found someone who could. Employees we regularly interacted with quickly started greeting us by name as did we. Special shout out to Antoinette at the swim up bar, we and others kept her hopping and she only had smiles and great banter in response to our silly antics. Natalie (concierge) checked on us at least once a day to ensure we were enjoying ourselves and whether we needed anything. After the first morning the hostess at the palms where we had breakfast each day greeted us by our first names and made us welcome (I am embarrassed that while there and till now could not wrap my head around remembering her name). As above, we look for a vacation where we spend most of the time relaxing in the ocean or pool, not overly noisy/busy, yet with a little bit of entertainment here and there to enjoy when the mood strikes us. This resort was firing on all cylinders for our tastes. Nothing is ever completely perfect, so I would put the Azul at 4.5 heading towards 5 stars

Margaritaville Island Reserve Cap Cana Hammock: Margarittaville Cap Cana

We went to Margarritaville Cap Cana Adult section the end of January 2023. This hotel was very nice and clean. The grounds were immaculate. Food was very good, no complaints there. Even room service was good, only downfall was it takes a little while to get to you, so order ahead of time. Premium alcohol for drinks, staff very friendly . Check in and check out was very smooth. Big pool, not too crowded. Just beware of the timeshare or prestige club. It’ll absorb 2 hours of your day, wh [... read more]en they try to sell you packages starting at 9,000 dollars. The only downfall about this hotel is the beach. The sand part is nice, the ocean is dirty and rocky. No one dared to go into it. Otherwise a nice clean getaway!

El Dorado Seaside Palms: Very nice place

The staff were excellent and always very helpful The beach area was maintained steady from seaweed There were many pool areas to swim but they weren’t very big pools but otherwise the whole place was well maintained The food was always great I found the Italian Alacarte restaurant was the best There wasn’t much this place didn’t have Rooms were clean and fridge was always restocked regularly They also have room service but we never used it I would definately go back

El Dorado Seaside Palms: Nice resort - bad experience!

I've been to Riviera Maya 9 times now - and 8 of those trips have been fantastic in every way. This place is over-rated, over-priced, and underwhelming. Nice rooms, but constant noise from late night bars and music spoiled the natural beach front. And the food is average at best. I don't go to Mexico to eat burgers and fries - the local cuisine can be/is fantastic. Just in very short supply at El Dorado Suites. To really ruin for us though - I bought a hat in the gift shop, for $60 [... read more] - already money enough - and you can imagine my reaction when my CC statement comes in the following month with a $600 charge! Yes, folks - you are reading correctly! Impossible to reach the resort, the gift shop, etc. TripCentral themselves did not offer help with this problem. I am still fighting to get this fraud corrected. We also had the trip interrupted by a family emergency - certainly nobody's fault - and in using TripCentral to book tickets to the US, we were charged commission over and above the published price! Even in an emergency! TripCentral were also no help in the unused flight from Westjet. They got paid, so case closed, I guess. A very unsavory experience overall. Don't go to Dorado Suites - and don't expect any support beyond booking a trip and taking your CC info from Trip Central.

Nickelodeon Hotel and Resorts Riviera Maya: Excellent resort

This hotel is a five-star place with five-star services! The only thing is that the beach is not good but it's balanced with an amazing water park for kids of all ages! And adults as well! Great service from top to bottom an excellent choice highly recommended for families with kids.