Royalton Hideaway Riviera Cancun: Royalton Hideaway

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed o [... read more]n beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Royalton CHIC Punta Cana: Great resort

Clean, right on the ocean, surf was rough with yellow flag most days. Great staff. Food was excellent. Pools nice, grounds beautiful. Option to upgrade but did not do so- not necessary for us. Did not go on any excursions.

Royalton Bavaro Resort and Spa: Great time!

Great restaurants, buffet could have used more selection and servers. Resort was beautiful, amazing evening entertainment, lots of poolside chairs to choose from, a larger resort but never felt busy or crowded. There were people on the resort trying to sell upgrades, packages, excursions than we were used to. After they knew we weren’t interested, they would leave us alone.

Royalton Riviera Cancun Resort and Spa: Was a good resort

We had a nice time, service was a little lacking and drinks took long. The room was nice but the jacuzzi tub on the rooftop didn't work so what was the point of having it. The main hallways of the hotel were quite dirty and it was hard to get pool chairs if you were not down by 6am.

Royalton Antigua Resort and Spa: Disappointed!

I am writing with deep disappointment regarding our recent stay on March 15 to March 21, which we had chosen to celebrate our 30th wedding anniversary. This milestone was meant to be a joyful and memorable occasion, yet our experience at your resort was stressful, frustrating, and far below the standards we expected and paid for. From the moment we arrived, problems began: 1. Room readiness: We had to wait over two hours for our room, which was a highly inconvenient start to what was supposed  [... read more]to be a special celebration. 2. Poor service: Staff were often inattentive, leaving us feeling ignored and unvalued as guests. Many times waiting at the Marche Restaurant with no staff in front of their station. Many of the staff did not smile or even try to converse. 3. Food shortages: Key menu items were repeatedly unavailable, impacting our dining experience and enjoyment. On many occasions being told before we ordered that many items were not available. No shrimp, no chicken, no fish. 4. The food tasted stale, old and freezer burnt. When I asked the server, she confirmed that the fish had been frozen. The first time we went to the Score Pub, they were out of many items, and we were told this after waiting for 30 minutes for someone to take our order. We went back the next day, and ordered a Cuban sandwich at the Score Pub and was served a piece of pork and processed yellow cheese. The Smothered Chicken I ordered was deceiving by its name, as I received a processed chicken patty with yellow processed cheese. The Pasta allo Scoglio was overcooked with one shrimp and 2 mussels at Grazie. At the beach side grill, we ordered the pulled pork sandwich. It literally had 1 tsp of diced pork in it. Many times, Scoops was out of ice cream. 5. Room condition: The room smelt musty, the bathroom was dirty, with cracked tiles and blackened grout. Furniture, including the sofa, was old, scratched, and unpleasant, and the walls showed clear signs of neglect. The combination of these issues ruined the experience of what should have been one of the happiest moments in our lives. We expected a resort of your reputation to provide cleanliness, attentive service, and a comfortable environment—standards that were clearly not met. Claiming to be a 5 Star Luxury Resort, the Royalton fell extremely short from what it advertises itself to be. The sunwing representative knew about out concerns and those of everyone else; however, nothing was done. We asked about an extended check out time due to the chaos at check in, and nobody got back to us. There were many upset families that waited for 4 hours plus to get rooms, as we were told they had a new computer check-in system. That is no excuse. Even the sunwing rep noted that there should have been more workers at the check-in desk. Given the severity of these issues and the special occasion, we are requesting full compensation for our stay. We also urge your management team to address these problems immediately, so that future guests do not suffer the same disappointment. We expect a written response within 14 days outlining how you intend to resolve this matter. I can be reached at jlasilveri@yahoo.ca. We sincerely hope that the Royalton will take this complaint seriously and demonstrate the professionalism and guest care that should accompany such a celebrated milestone.

Royalton CHIC Cancun: Lovely and Lively Hotel.

The hotel is very elegant and has a great location which is close to shopping and also the bus stop. I enjoyed the gym and restaurants, especially the buffet. They also have a coffee shop that I visited almost daily. This is a busy, lively hotel that appeals to all ages (adults). I had a great time!

Royalton Hideaway Riviera Cancun: Loved it here!

We thoroughly enjoyed our visit to this resort. The whole resort was very clean and well maintained. The service we received was exceptional! Very friendly staff everywhere we went. The food was great with lots of options. We particularly loved the coffee bar and gelato! What a treat! My husband and son made use of the gym daily. It was very well kept with lots of equipment. I participated in morning yoga and Zumba classes. All instructors were fabulous. The grounds of the resort are beautiful a [... read more]nd the rooms were very nice. We loved hanging out by the infinity pools every day. Another selling point was the resort’s proximity to the airport!

Royalton Bavaro Resort and Spa: Decent Resort

Average resort. The good parts are that there is alot of things to do....lazy river, splash pad, mini golf, flowrider surf simulator, multiple pools. Rooms are average at best. They are showing some wear and tear and generally not as clean as we would like. Floors were definitely not mopped every day.. hair in the sink.... hair and dust balls in the corners. They have very old wooden doors which have a gap between the doors and jams. Lets light in and you hear every sound in the ha [... read more]llways... Biggest complaint would be the food....breakfast and lunch choices were great, but dinner was terrible. Tried all of the a la cartes and we really only thought Grazie was good....the rest were below average... always cold and always overcooked. The reservation system on the app is a disaster. If you could get a reservation sometimes the restaurant would have it...sometimes they would not. I also question the reservation system which would say all the restaurants were booked but we would walk by and half the tables would be empty and we ask if we could get a table and they would say no. Average beach area.....lots of chairs but the water area is not very big. I would sum up this resort as dissappointing.

Royalton Hideaway Riviera Cancun: Almost Great

Visiting this location was my first experience with an all inclusive location. The rooms were exactly as advertised, they were great. Very clean and well looked after during our stay. The staff was very helpful and there is a LOT of staff to help, very friendly always with a smile. I did find it to be very large ( larger than I would want in the future) some of the restaurants were a long walk. There is a very well appointed buffet with plenty of options PROBLEM was a lot of the food wasn' [... read more]t very warm, some was actually cold. Cold scrambled eggs really don't cut it but you can get freshly made omlettes. The other restaurants were difficult to get bookings at a reasonable time for me. The Italian offering was down in the kids section. Upcharges at the restaraunts for improved steaks or cuts was tremendously expensive. example at the Steakhouse on site to move up to a better cut of steak cost $ 180.00 US, in my opinion that is an unjustifiable charge. Honestly between the food and the size of the overall facility this resort isn't one I will be going to in the future. The ocean beach really was un-useable due to seaweed coming in, they tried to keep it at bay but couldn't keep up.

Royalton CHIC Punta Cana: Nice but not at the standard of the Royalton Brand

Stayed at many Royalton hotels and this specific location definitely is in need of an upgrade and refresh The hotel rooms were sub-standard - mold in the washrooms and very dated look and feel. For some reason there is a window in the shower that directly faces the bed - very strange. The lobby, pool area, walk areas, all had chipped stones, and or broken tiles. The electrical in some places were just extension cords throughout. The AV for the day, was sub standard, and most times, during [... read more] events, the music would cut out, or not work. The pool absolutely did NOT have enough seating areas. We had to get up at 6:30am just to make sure there was a chair for the day. It is all inclusive, however the small cabanas were $50US to rent - so they were empty and yet there was no place to sit. People were taking other peoples chairs and umbrellas. At one point, they also ran out of towels. The pool was also not very clean and every day, since there was wind, one of the small pools was completely covered in sand. Public washrooms, were clean, but sometimes, ran out of T-paper, and the stall door handles were either "hanging-on" or broken off. The restaraunts, there are four BUT only two on a given night were open, so was very hard to book to eat since the reservations were already booked up. The cafeteria, was the only option for eating. It was good, but every day, breakfast, lunch and dinner - you get very bored with eating and what is available. Would have been nice to be able to dress up for a nice dinner. Gift shop is very expensive. If you need sunscreen, the min price is between 29-49US for a bottle. On a positive, the people were nice and friendly. Others, were a little desparate for tips.

Royalton Saint Lucia Resort and Spa: Very nice hotel

The hotel complex is a nice size; no more than a 5 minute walk anywhere. The restaurants were very good. Surprisingly (to me), Hunter's Steakhouse was at the bottom of our list. Service was very good, but the dinners were disappointing. My New York steak was not a very good cut, and my wife's salmon was quite overdone. Grazie, Calypso and Armadillo were quite good; Zen Teppenyaki was fun. The buffet was quite fine; great for breakfast, very good for lunch, and ok for dinner. Minibar replenishme [... read more]nt was erratic. I had to call everyday for water and beer; a couple of days they didn't replenish at all. I later found out that we could get bottled water at scoops. Evening entertainment was a bit loud at times and generally not to our liking although country night was good, and the Thursday night Michael Jackson tribute was good. We had a swim out room in building 4, and that was really good. I would do that again. Housekeeping was excellent. The lady who did our room was very pleasant and efficient. For some reason there were no facecloths provided, even though we asked every day. We finally got a couple on our last day. Overall we had a very good and enjoyable week.

Royalton Splash Riviera Cancun: Pleasantly surprised!

The resort grounds were very very clean and there were always workers cleaning and picking things up. The biggest plus of this resort is the staff! The friendliest and helpful workers overall of any all inclusive we’ve been to. The drinks were great with lots of choices. À la Carte restaurants Ma Maison and Rio were very comparable to decent Canadian cuisine. The gelato bar and cafe are delicious. The pools are busy. And the chair game is real! If you’re not up and reserving a chair before 7am y [... read more]ou’re not getting one by the pool! It is a family resort and we have kids but we were not ready for the amount of toddlers and babies. It’s probably had the most amount of children running wild. The lazy river is amazing and we spent so much time in it! Rooms are fairly comfortable & cleaned well. We had a private cabana with pool one day and it was well worth the price and our best day at the resort. Overall it’s a nice resort for a decent price. We were almost scared out of coming to this resort because of complaints of sickness and food, but, no one in our group was ill. We couldnt use the beach because the sargassum was so bad the week we were there. The only complaint would be a little updating the waterpark slides and updating the beds and pillows (the beds/pillows and bedding were quite hard and not comfortable). And even though it’s a family resort we were a bit annoyed by the sheer volume of whining kids. We would return to this resort for sure but as Diamond Club to get a break from the busy family side.

Royalton Splash Riviera Cancun: Pleasantly surprised!

The resort grounds were very very clean and there were always workers cleaning and picking things up. The drinks were great with lots of choices. À la Carte restaurants Ma Maison and Rio were very comparable to decent Canadian cuisine. The gelato bar and cafe are delicious. The pools are busy. And the chair game is real! If you’re not up and reserving a chair before 7am you’re not getting one by the pool! It is a family resort and we have kids but we were not ready for the amount of toddlers and [... read more] babies. It’s probably had the most amount of children running wild. The lazy river is amazing and we spent so much time in it! Rooms are fairly comfortable & cleaned well. We had a private cabana with pool one day and it was well worth the price and our best day at the resort. Overall it’s a nice resort for a decent price. We were almost scared out of coming to this resort because of complaints of sickness and food, but, no one in our group was ill. We couldnt use the beach because the sargassum was so bad the week we were there. The only complaint would be a little updating the waterpark slides and updating the beds and pillows (the beds/pillows and bedding were quite hard and not comfortable). And even though it’s a family resort we were a bit annoyed by the sheer volume of whining kids. We would return to this resort for sure but as Diamond Club to get a break from the busy family side.

Royalton CHIC Punta Cana: Not recommended

We travelled to Royalton chic 25 th of February to March 4th, 2026. Overall good resort in the beginning, foods not good at all. I had only pasta and pizza during my stay there as their food wasn’t good. Room looked like clean but last day we realized my husband having some rashes on his skin. We thought it’s like allergies or reactions to something. We we returned to Canada and my husband didn’t feel well, he had visit with his family doctor and he said it’s be bugs bites. I’m so freaking out b [... read more]ecause if just one of them was in our clothes or luggage will mess up our life. If it happens I will sue them. I do not recommend this resort at all.

Royalton Splash Riviera Cancun: Great Family Resort

We went as a group of 8 adults and 5 children (ages 8, 10, 11, and 14). This is a great resort for families, but the adults also had a great time taking in the entertainment in the evenings and enjoying to the pool bar. This is a lively, family oriented resort. Buffet and al la carte restaurants were good. The kids loved ordering room service! The only thing we missed was more of a lively beach atmosphere.

Royalton CHIC Punta Cana: 6 out of 10

The hotel is not truly a 5-star property. The main issue was the food—it was often not fresh, sometimes overly salty, and frequently served cold. It felt as though some of the meals had been prepared the day before. The bathroom and shower were also quite old and had a damp smell. The entertainment was okay, and the hotel itself was calm and quiet, which made it good for relaxation. The pool was definitely the best part of the stay. Overall, it was a decent experience, but it did not feel lik [... read more]e a true 5-star hotel.

Royalton Antigua Resort and Spa: Royalton Antigua

The overall grounds were clean and well groomed. The room walls are paper thin and you could hear what was going in the next room. The rooms could use some updating. Food was good & entertainment was excellent. The staff were very friendly and helpful. The resort app. did not work when we were there for week’s vacation. After a day or two we realized we had to prebook dinner reservations. On a late time in day departure we couldn’t get extended time for room or book an advance room to freshen u [... read more]p.

Royalton Splash Punta Cana: Definitely nowhere close to a 4.5 or 5 star at best 3.5.

We travel to the Dominican Republic every year — sometimes twice a year — and this was by far the most disappointing resort experience we have ever had. From the moment we arrived, there were issues. The room smelled strongly of septic, the TVs were not working, and the fridge did not work either. Basic room functionality should not be a problem at any resort. The pool situation was extremely frustrating. There were only nine shaded umbrellas available at the main pool for the entire resor [... read more]t. We woke up earlier and earlier each day — even as early as 6:30 a.m. — and still could not secure one. For a resort of this size, this is completely inadequate. On top of that, the pool itself was disgusting. We actually had to inform the entertainment staff that it needed cleaning. The entertainment team was mediocre at best. You would see them briefly in the afternoon — perhaps three times total throughout the day — and that was it. There was very little engagement or energy. Restaurant reservations were a nightmare. We were initially told that reservations could only be made at 5:00 p.m. for the following day. Every time we attempted this, everything was fully booked. After three days of frustration, we were finally told that reservations could actually be made starting at 8:00 a.m. — despite having asked multiple staff members previously. The inconsistency and lack of communication were unacceptable. Food quality and availability were also disappointing. For the entire week, there was no lettuce available at lunch or dinner, meaning you could not even make a basic salad. Three days into our stay, we came down with a stomach virus that was clearly spreading throughout the resort. After speaking with multiple guests, it was obvious many people were affected. We spent four days in our room recovering. What was most concerning was that the resort did nothing to inform guests or attempt to contain the outbreak. They could have enforced hand sanitizing, sanitized shared utensils more frequently, or taken visible preventative measures — but instead, it felt like they were trying to ignore the situation. We will absolutely never stay at this resort again.

Royalton Splash Riviera Cancun: Beautiful resort but getting sick blew it

The resort is a beauty, super clean. We were Diamond Club. The room was great and all worked, plenty of hot water, fridge restock daily, room cleaned perfectly except the day off of the regular cleaner. We were in block 17 7th floor and the view was fantastic. Our Butler Jhonny was great but I felt that we miss some information as we were 8 and in 4 different rooms and there was not much informations regarding directions to places. The check in was LONG over one hour, yes we had drinks and food  [... read more]at the check in but it took a long time to get to our rooms. The resort is great but they need to change their beach towel rules and stop the chairs reservations with the towels. This was a big issue for the none Diamond Club. In the Diamond club area we always had chairs available. Pools were great, drinks at the pools were also great specially at the Diamond club pool. Food was good to my taste at the Italian restaurant, the Buffet but we went to the Cave one night and did not find the food good. The beach is great we were surprise we could walk it pass our resort with no concern. Here is my main issue, we were a group of 16 12 adults anf 4 childrens. All was well until we went to the Japaneese ZEN Hibachi style restaurant. 12 of the adults had dinner there and 6 of us got extremly sick the next day, 5 did not have the energy to get out of the room. I was the brave one going for my walk and ended up tthrowing up 5 times at the Diamond Club pool in front of multiple resort employees and No one came to help me. We my wife and I travel multiple time yearly and never have I been so sick. The good thing is it last like 12 hours in my case. Once the butler found out I was sick he came to see if he could do anything for me but it was too late. 2 more of the group got sick during the return home in the plane. Resort is one of the nicest I have seen but they have issues with the FOOD and Nora Virus that hit nearly every groups that are there.

Royalton Punta Cana Resort: Wonderful Foodie Resort

Positives 1. Clean, comfortable beds and rooms Extras - Shampoo, conditioner, body wash included Make up mirror with light, magnification 2. Excellent selection on buffet 3. Speciality restaurant 4. Great bar beverages and good selection of non alcoholic drinks 5. Entertainment had something every night but mostly oriented to families. Not cruise ship caliber entertainment but not nothing. 6. Beautiful long, beach but very powerful undertow 7. Diamond club perks, early [... read more] buffet seating with designated area Top shelf liquor for drinks Designated beach area loungers 8. The wrist band you wear is your door key 9. Best check in we've experienced because we were diamond club. Negatives 1. Food allergies are requested by staff but not acted upon. I had to ask for a manager in order to have it attended. 2. They tried to sell a membership into their resorts. Very heavy handed sales pitch 3. Lots of families (not what we were looking for) 4. No designated smoking section outside at pool and beach areas 5. Occasional loss of water in rooms 6. Although you have access to other affiliated resort the foot print of the main resort is relatively small in comparison to other resorts we've been in.