Vila Gale Cayo Santa Maria: Cuba never disappoints

I have just returned from my vacation at Grand Sirenis Cayo Santa Maria, the beautiful beach and its crystal clear waters,The stunning beach is beyond anything I've ever seen, with its soft white sand . I can't wait to go back to this beautiful tropical paradise again. I'd like to take a moment to praise this fantastic resort and its incredible staff! From the dishwashers to the bartenders, entertainers (the Michael Jackson show was mind-blowing!), housekeeping, groundskeepers, Who no mat [... read more]ter what the temperatures always have a smile and a wave. customer service staff, and the front desk staff..everyone went above and beyond to ensure our trip was flawless. Despite the challenges they face, they made us feel special, important, like old friends. We lacked for nothing, and I'm pretty sure I gained 10lbs ?. We'll definitely be back and spreading the word about Grand Sirenis in Cayo Santa Maria! You have all contributed to stealing my ?

Grand Sirenis Riviera Maya: Beautiful Resort

This was our 3rd visit to this resort and even though half of it was under renovations it did not disappoint. Our room was large, kept clean by housekeeping, with good A/C, shower and a comfy bed. The food at the A la Carts and the buffet was enjoyed by everyone. We booked the A La Carts through our concierge without any problem. We enjoyed the beach, the wildlife, the pools, the beautiful trails throughout the resort, the lagoon, the swim up bar and beach bars during the day and the lobby [... read more] bar and sky bar at night. One of the activities that we really have enjoyed with each visit has been the lazy river. One thing that we noticed this time is that many of the clear comfortable tubes have been replaced with very large less comfortable black tubes. My only hope is that when we come back next year, the management team will have more of the clear tubes for our fun lazy river experiences. We will be returning to this resort, which has become our favourite resort in the Mayan Riviera.

Grand Sirenis Riviera Maya: Amazing resort

3rd time to Grand Serinus,and it was fantastic.6 of us in total.This place is amazing.We loved the beach,fish around us,lazy river river,lagoon,and watching the monkeys.All the staff here are so friendly.The grounds are beautiful as well.We are looking forward to coming back next year.

Vila Gale Cayo Santa Maria: Beautiful Resort!

The grounds ,rooms,pools,and beach are beautiful. The staff are amazing Jasmin at the pool bar is great at his job,very friendly and kind.The staff in the buffet and other restaurants all go out of there way to make your experience great. The staff are Hard working I will be back forsure ?

Grand Sirenis Punta Cana Resort: Excellent Week

The hotel was very good. Nice rooms, nice pools , great beach. The food at the buffet was very good, for breakfast, lunch and dinner. Always a good variety available. The a la cartes were generally good. Steak, Japanese were our favourite. Italian and Brazilian were fairly good. Only one we didn’t like was Mediterranean. We enjoyed our morning coffee at the coffee house and generally very pleased with the service of the staff. Do not believe the negative reviews we could definitely go back [... read more].

Grand Sirenis Riviera Maya: Grand Sirinis Riviera Maya, Mexico

We were there for the long weekend. 3 nights 4 days. Mar 28th/24 to Mar 31/24. The rooms are dated. The main pool is an accident waiting to happen due to the different levels within the pool. Very disappointing. The food was great! Enough of a variety to suit many culinary needs. Evening activities were available. The “disco” was very far away. This explains the minimal attendance. Not a 5 star in its current state. The staff in particular throughout the resort was amazing!!!

Grand Sirenis Riviera Maya: Nice resort

This resort is very large and required a lot of walking. The grounds were very nice and well kept. The room was large and clean, fridge was restocked daily and the towels were replenished however we were never given face clothes. The buffet had a good variety of food. The pools were very nice and clean although they were missing tiles on the bottom.

Grand Sirenis Mayan Beach: Fantastic resort

We loved our stay here and would recommend. The lazy river is fantastic and a great way to move around the resort. The staff were friendly. The pools were clean and we didn’t see any algae which is hard to do with hot weather. We went to 6 of the restaurants and loved the Peruvian and Mexican restos. The ceviche was incredible at the Peruvian. Our room was lovely and we had an amazing view of the ocean. No complaints at all. Nadia the concierge was fantastic in helping us out last minute. Just [... read more] don’t do the timeshare presentation. It is isn’t a deal at all. On a high note, we saw the dolphin show and it was very educational and entertaining. What a fun week. Bring your snorkel because you can snorkel right at the beach.

Grand Sirenis Punta Cana Resort: Amazing every time!

This is our 4th time returning to this resort. First of all, you are going to find mixed reviews about every resort you look at, so take each with a grain of salt. The workers at the resort will go out of their way to make sure you have an amazing stay! Shout out to Rosa for her wonderful service, as well as Karla, Maria, and Pedro R. Those people had made our trip memorable! Just returned from here only a few days ago and we are already looking to book our 5th trip to the resort.  [... read more] We have recommended this to our friends and family who have also been to the resort who now say they "have found their resort!" So many little things to go here that you will never be bored. The layout is great as it allows folks to be spread out and not be falling over each other.

Vila Gale Cayo Santa Maria: Disappointed

When we first arrived, our room had an awful smell. We had to be switched not only rooms but buildings away from our friends. We got moved to another building that water supply had not worked for 24 hours. We asked at front desk why would you moved us from a bad situation to another. We then again asked to be moved back to the building with our friends. So we moved 3x. Food was horrific always cold- Lines for the food was unmanaged.

Vila Gale Cayo Santa Maria: Superb experience!

We had a great time In Grand Sirenis @Cayo Sta Maria Cuba! It was our first time going away for March break. From the time we booked with Tripcentral, with the our agent Ash, he was very helpful! It was very easy and flawless. We are a family of 6 kids ages ranging from 6-18yo. They had the best time! Resort was clean, staff were great, beach was EXCELLENT! Couldn't have asked for a better beach and our room view was the best! Food was okay, as per other reviews that said it was the worst. It [... read more] really isn't. Just don't go with high expectations that they gonna serve you with steaks and lobsters. I mean, not all the food they served was for me or for my kids but we were all full after eating at their buffet. I would go back there in a heartbeat!!!

Vila Gale Cayo Santa Maria: Stunning resort. Definitely going back!

I can’t say enough good things about this resort. The view, the food, the rooms, the food(Yes, I said food twice, it was amazing), the staff, the shows. Almost all 5 stars across the board. A few hiccups to mention first - 1) I paid extra for an ocean view room, but fellow travellers who did not pay for ocean view got free upgrades to views much better than mine. Minor inconvenience, really, just worth mentioning. 2) no matter how much I tipped, our housekeeper did a “good” job but we di [... read more]dn’t get any of the cute extra touches (think towel animals and decorative touches) that our friends got (though they didn’t tip) and on the one day that I was in a rush and forgot to tip, our bathroom waste didn’t get emptied and was quite ripe by the next day. (Toilet paper cannot get flushed, “cottage rules” were in effect) Our towels and bath mat were taken and not replaced and it was a bit of an effort to get new ones. If there’s more than 2 people staying in your room, bring your own towels and beach towels. 3) one of the theatre bartenders, whose name I did not get, spent every evening on his phone and not only refused to serve us but on the first occasion he put his hand up in a “talk to the hand” gesture and walked away. The second time I tried to address him (days later) he looked me in the eye, said “nope” and pointed to his coworker Rogelio who was very professionally handling all of the thirsty people at the theatre every evening. 4) despite reading so many reports to the contrary, cash is NOT king. Both of my excursions had to be paid for with credit card and were charged USD at an almost 40% markup over what I planned to pay in Canadian funds. That hurt. 5) AirTransat flight schedules are a joke and we missed our entire first day as the flight was late in the evening and we didn’t get checked in until 2:00AM, despite the plane landing around 8:30PM. 6) the departing flight - we had to check out 10.5 hours and leave the resort 5 hours before our flight departure time and spent 3 hours at the tiny airport sitting in a room with almost no food options. Save some snacks for the airport wait on the way home! Rum is cheaper at the airport than at the resort, and price fluctuates at the airport depending on which store you go into (there were 3 or 4 selling rum and cigars). So many insect bites from the airport - save some bug spray for the trip home. Now on to the great stuff!!! We went to the theatre every evening and most were wonderful and enjoyable shows. The bartenders (with the exception of cranky man) were amazing. Special shout-out to Rogelio, who made the evenings special. He always wore a smile and a professional attitude, even when he was left to do all the work by himself. If anyone goes to the evening shows, tell Rogelio that Julie says hi! Just to show you the special touches, one evening he noticed I wasn’t ordering any drinks. I mentioned that my tummy was upset and he suggested a bit of brandy to settle it. Wouldn’t you know it - he fixed me right up! Kudos, my friend! The disco wasn’t open while we were there, but Mitch stayed after each show to mingle and make sure everyone knew that there were activities by the beach and pool each day to keep them entertained. I didn’t spend a lot of time on the beach, but the 2 days I spent there, I truly enjoyed the views and the sun. There was a slight breeze each day which made the hot sun easier to handle. I would have liked a few more options of shaded seating, but it was such a minor issue that it hardly warrants mention. The lobby pool was immaculately clean, and it was so fun to have the staff teaching dances and playing music. Yosvic is a top-tier bartender and made our stay so fun!! On the last day we had Eduardo filling in and he was awesome as well. The rumour mill was full of people complaining about the lack of toilet paper, so we went prepared. I am pleased to report, however, that there was only one occasion when there was no tp, and I’ve had worse odds here in Canada! Bring your roll, just in case, but don’t be scared! Now on to the food. Man, oh man, the food. First of all, I admit, I was scared. I booked this vacation almost a year prior, and since then I have seen reports of shortages and hoarding and lack of food. I am a total foodie and spending a week hungry was going to ruin my vacation. BUT… wow, the food! Yes… there were a few days where “traditional” protein options were shy, but there was always plenty of rice, beans, seafood and alternative proteins. I ate calamari 4 or 5 times, fresh grilled, and it was AMAZING. The hoarding is real, and those people should be ashamed of themselves. I witnessed families of 4 scooping up 3 entire plates of chicken breasts and then leaving most of them uneaten on their table when they left. Pork chops were getting scooped up by the dozen and it was all very uncalled for. Pancakes, even, hoarded and then discarded. If it wasn’t for the waste and hoarding, there would have been plenty of food for everyone. There was pasta, salads, so many salad dressings, desserts for miles, juice and fruit. I lost 5 lbs while on vacation not because of the lack of food, but because of the abundance of healthy options!! I left every meal quite full and happy. I can say with 100% certainty that anyone who complains about the lack of food is just lacking in the ability to adapt to one’s environment. If you go here expecting “American food”, you will be disappointed. But if you show up with an empty belly and a willingness to eat local fare, you will not be disappointed in the least!! Tip from the trenches- pumpkin was available at almost every meal, in many forms, and it is a wonderful way to prevent the tummy upset that seems to affect so many travellers worldwide. Look up “the Mediterranean Diet” before you go so you’re prepared. All in all, my week at Grand Sirenis was truly enjoyable. Right up there with experiences I’ve had in Punta Cana and Jamaica, even. Would I go back again? 100%, without hesitation. Sign me up!

Vila Gale Cayo Santa Maria: Amazing

Clean room Amazing internment Nice management Good drink Nice beach and awesome Music Very good weather Perfect for march break we had very good vacation my daughter had fun and amazing time with other children She enjoy with food and tatoo and cotton candy

Grand Sirenis Punta Cana Resort: Average resort!

Beach : Great! Food: Mediocre - husband got salmonella! Service : Good at the A la carte restaurants, otherwise poor. Room : Family suite was great (size wise) but moldy smell and old (for example the headboard was moldy and extremely dirty). Waterpark : half of it was closed down for repairs Overall good value for what we paid for I guess… but I wouldn’t recommend it!

Grand Sirenis Riviera Maya: Paradise

The Grand Sirenis is a beautiful resort. It is a very large resort with lots of pools and plenty of beach. Lots of loungers in the sun and in the shade to accommodate everyone. The restaurants were amazing with a wide variety of foods for different palates. The lobby bar made the best drinks and had the best bartenders and servers. There was a wide variety of activities including tennis, pickleball, soccer, biking, hiking, kayaking, snorkeling, etc. There was lots of wildlife on the property, to [... read more]o: spider monkeys, koatis, raccoons,etc. and even domestic cats. A free dolphin show completed our enjoyable experience. Housekeeping kept our room impeccably clean.

Vila Gale Cayo Santa Maria: Exceeded my expectations

The service at this resort from front dest to wait staff was outstanding. Our room was modern, great AC and ceiling fan, large shower which always had hot water and our mini fridge stacked with beer and bottles of water. Air Canada sponsored a poolside dinner for all who travelled with them. Champagne, steak and Lobster with two extremely talented singers who dazzled us with songs from Adele, Elton John, the Bee Gees etc… great night. The other five nights we had a la carte dinners. One at t [... read more]he Italian, 2 at the Cuban and 2 at the French. The buffet was large and there was an array of veggies, fruit , cheese and bread plus numerous pasta, meat and fish dishes. There is a grill by the quiet pool open 1-3. We usually had lunch there. An open air restaurant with bar service. Three menu items..chicken & rice with side salad, fish & rice with side salad or a panini sandwich. Always delicious. Over by the party pool is another snack bar with bar service , you can get pizza, hot dogs and hot chicken sandwiches, I only had the sandwich one time and it hit the spot. Numerous bars scattered throughout the property . Our room was in the main building which was perfect and close to everything. No issues with pool or beach chairs. Beach is absolutely stunning and very large. I’ve been to Cuba 30+ times and was definitely concerned about some of the reviews I was reading and worried about the shortages mentioned over and over. Hands down this is the best resort staff, beach and room wise . The food was no different than any other time I’ve been in Cuba.

Grand Sirenis Punta Cana Resort: Some highlights, some lowlights!

We chose this resort after visiting its Mexico sister property a few years back. This one was a disappointment by comparison. Go to the Maya Rivera instead! The highlights; great beach, nice pool, lots of chairs. The lowlights: food was terrible with very little food safety protocols, the property is aging, family suite rooms are very small and not great for a family, and there are a lot of families and a lot (a lot of kids) there. Overall, if you can get this for a good deal and don’t care abou [... read more]t decent food, then it’s fine. If you are looking for something a bit more vacation-y, then keep looking.

Grand Sirenis Punta Cana Resort: Great Resort

Friendly Staff, Very nice room and the food was fantastic. Would return here for another vacation. Have been to the Dominican Approx 20 times and this hotel had the best food I have had on the island.

Grand Sirenis Riviera Maya: Lovely resort

We had a wonderful time, rooms were nice, pools were nice and clean, beach was small but lovely. Lots of beach chairs available. Lazy river was fantastic, so much fun. Friendly staff! Loved the wildlife. Buffets and ala carts were good. Ice cream was so delicious, many different flavors. Loved stopping at tge cafe bar with iced coffee and a dessert. Sky bar was lots of fun. Lots of walking but was good exercise and there were shuttles to take if you wanted too.

Sirenis Tropical Varadero: Ok resort

Poor room service. Food service was good. Sunwing cayo rooms should invest more into their rooms. For example our shower drain wasn’t draining. TV not working. Phone never worked. Head board is falling apart. Curtains were half ripped, dragging on the floor. Very poor internet. Hallway switch light wasn’t working. Very dark in closets, couldn’t see anything. Had to use my flashlight on my phone to be able to see. We don’t usually complain about our vacations but this one was over the top.