Always Welcoming

The resort location has great ocean views and is on a beautiful walkable beach. Clean, basic decor, coffee maker may or may not work. Main lobby bar area is hub of activity any time of day and night. Entertainment staff are energetic, talented and friendly. All staff are pleasant and welcoming and will assist you as best they can...be kind and patient with them. Love the little farm with goats, chickens, roosters, turkeys, rabbits. Food and beverages are plentiful but there may not be exac [... read more]tly what you want...enjoy an alternative. Food is fair to good depending on what you have...seafood, chicken, rice, veggies, breakfast options all good, desserts and bread very good.

Sun Wing disaster!

This will be the last time I book with Sun Wing. Two trips in a row their service and reliability is a 1/10! Never again! On a positive note, the Pullman was great. Amazing staff! Go see Pablo in the dive shop, a true gentlemen!!

After a pandemic like the world felt this is a Great place to recharge

Everything was clean and very well Manicured. The buffet as well as the a la carte restaurants held a very high standard in the foods available and served, to which the camareras y los camareros were very friendly

After a pandemic like the world felt this is a Great place to recharge

Everything was clean and very well Manicured. The buffet as well as the a la carte restaurants held a very high standard in the foods available and served, to which the camareras y los camareros were very friendly

Good but….

The resort looked really nice, everything was really pretty but when you got to the room there were stains on the sheets as well as the couch in our room. We were also without running water for 2 days. You couldn’t flush or have a shower and customer service at the hotel would just give you a 2L bottle of water to use. The pools for 2 days as well were dirty, you could see green algae all over the pools.

Not a bad resort

We were scheduled to leave on Sunday November 6th until Sunday November13th with OWG. There was a flight change that we were notified about with the time and we paid for our seats but when we arrived for our departure our seats were not what we paid for and we were not sitting together. OWG staff were very professional about this but there was nothing they could do. Arrival at the resort was smooth and check in was a breeze. Now the resort, the lobby, main bar and coffee bar are all  [... read more]in the same open area which would not be a problem, but when everyone is mingling in the area there is not enough seating. With the lobby, main bar and coffee bar being on the "main" level, you are never without having to walk up and down plenty of stairs, could be a problem if you have mobility issues. There 2 elevators in this area, 1 has not worked in many years and is boarded up. The other one did not work at all. The resort is bland in color, not like the other resorts in Cuba have stayed in. Pullman definitely needs to be updated with color. We were in block 24 with an ocean view which was nice but, it could have been nicer. In the different blocks there are only stairs so if you have mobility issues you would need a ground floor room as there are plenty of stairs. The room itself was clean without any problems. The buffet was just that, your regular Cuban buffet, you will not starve. We had 3 ala carte restaurants booked for us with the Cuban being first. It was fine, not great, but again it is Cuban food. 2nd was the Italian, very good in our opinion. 3rd was the French and it was great. The grounds themselves as well as the rest of the resort were kept clean. The beach was wonderful and it was the perfect time of the year to be swimming. It was rather windy so we did not utilize our snorkeling this time around.

Wonderful resort

If you are considering going to Cuba you must understand one huge thing. You do not go to Cuba for the food. Having gone during the off-season and just a few months after the demise of Covid the resort was empty is not an exaggeration. Four big beautiful pools are in this resort and at 2 in the afternoon we were the only people in the pool. The most I saw were perhaps 20 people. I have been to many resorts and have never experienced a completely empty swim-up bar. The buffet was at best ok, the  [... read more]same food was given at lunch as at supper and every day the complete week. I asked a couple of people when we went swimming with the dolphins and all resorts seem to be hurting currently for many items. The snack bar had very little available. there were no french fries, and hot dogs all week, hamburgers were veggie burgers at best. The entertainment each night was very enjoyable and they work hard at what they do. The entertainment around the pool was not seen until around 4 in the afternoon, but then I felt bad for the workers because the people were just not there to work with. I would certainly return to the resort if I went to Cayo Coco again however I would want to know if things had drastically changed. I am not a picky person, we made do with what was available and the staff was very pleasant to deal with. it is just a shame that Cuba is suffering so badly for food and even out of the resorts they suffer much more as I did adventure to a couple of other cities. I hope that most of this was due to the lack of people at the resort because the resort is beautiful and worth staying at.

Was impressed

The hotel was wonderful the food was okay for Cuba and the staff were great, although we did get ripped off by a cab driver but we're unimpressed with some of the tourists that had disrespectful attitudes toward the staff, but did meet some nice people though

Average resort

There was no water one full day, just an average hotel. Not worth the money. I wouldn’t recommend. Food was just average. Will try another hotel if we decide another trip. Luckily only 3 days we spent.

Good resort

Hotel was beautiful, many pools to choose from which was nice to change it up daily. They were definitely low on drinks. No juice for more than half of the trip, no margaritas or pina coladas until 2nd last day which was disappointing. Food was quite good. Especially the Italian a la carte. Staff was always very nice and helpful. Washrooms were always clean. But did not have toilet seats on them and sometimes no toilet paper. The animation show nightly were good, especially the Michael Jackson s [... read more]how. Overall, for the price it was worth it ( just over $1,000) but I don't think I would spend much more on the hotel if I were to return.

Great Hotel and Staff

Great place. Multiple pools for kids and adults. A lovely beach with good shade and sun options. Multiple bars - beach, pool, reception - all giving excellent service. Good Covid protocols - staff wearing masks - everything spotless. An excellent Resort for Families and Couples. Food above par. Great service. I definitely would go there again.

The Pullman is the best in Cayo Coco

First off, if you think the food in Cuba sucks, please stay home and continue to eat at Mcdonnald's & Swiss Chalet. However if you want FRESH from the Ocean seafood, and chicken that is not jacked up on hormones and steroids, produce that is local and fresh as fresh can be, prepared with love and passion, then Cuba food is what your body craves. Second, the Staff, you will not find more humble, loving, friendly, give their only shirt off their back for you people. Hard working, honest and n [... read more]on intimidating. Third, the rooms, impeccably clean and very comfortable, great AC, Bar fridge (which the stock every day with Beer, Water and Soda), room safe, ironing board and iron, hair dryer, LCD large screen TV, Wifi, spacious, 3 showers and a tub, quality linens, ample hot water, Maid service is fantastic! 4th, The Bar, premium liquor and lots of it. Morning coffee is amazing, try the Frappacino! 5th, The Beach, STELLAR! 6th, The resort, clean, spacious, entertainment all day and night, swim up bar, clean pools, a la cart restaurants, great flora, large theatre, tennis courts, billiards and Ping pong too. You will not get more bang for your buck and enjoy the safest, friendliest place on earth!

Great trip, COVID hurt Cuba

Really nice, good staff and great amenities. You can really tell they are having a hard time picking back up after COVID - a lot lacking due to supply issues but everyone does their best. There best lobby of any resort I have ever been to and one of the nicest beaches. The rooms are dated but clean and cozy. Highly recommend.

Little worn out but still lovely

This was our third time in this hotel and definitely the last. All the "cracks" are really showing now. Missing tiles in the pool, tired paint, broken appliances.... I would definitely recommend staying at "Colection" as this the only part of the hotel where you feel a bit of luxury and especially if you're looking for some peace and quiet. You have your own restaurant, own bar and pool side is NEVER busy. Staff at Collection are fantastic too and make you feel valued. Everyone is friendly and [... read more] willing to help. Buffet food is basic but they really try with making special pasta, grilling your fish or meat on demand There are 3 gourmet restaurants that try hard to serve something different but Cuba is not known for their food but for their beaches. And this is one area where you will be amazed. Beach near Pullman is stunning - turn left or right from the resort and you can walk and walk on white empty beach. Overall Pullman would maybe pass 3 or 4 star hotel but the experience of Cuba is definitely there!

Great Resort, Covid safe!

Pullman has solid reputation over the years and did not disappoint now! All Covid Protocol in place ànd gently enforced by staff. All staff masked ànd gloved where necessary. All food served to your clean plates at the Buffet. Food was excellent in variety and quality. Temperatures were good. All food areas supplied sanitizer if needed. Staff were amazing and delivered great service throughout the resort. Overall a well managed resort. Beach was as usual very beautiful. Nautical guys wer [... read more]e very attentive to tourists and to safety. Even beach chair guys were masked. First trip post covid and felt very safe! Many times to Cuba and to Cayo Coco but first to Pullman and will definitely return. Love close proximity to airport....10 minutes and vacation starts.

Best Cuba trip yet

The hotel and staff were awesome! There were a couple things not available but no big deal, food was incredible, beach was beautiful, staff and guests were so nice. I would definitely go back but never again with air Canada. That was hugely disappointing.

Beautiful beach

Cuba is doing it right where Covid is concerned. I had huge reservations about travelling again and quickly realized that there were many protocols in place to protect from the spread of Covid. All staff wore masks anywhere there was there was interaction with guests. Where masks were mandatory the staff were not shy about reminding guest of the requirements to not only mask but to where it properly. There was no shortage of food or selections of food. In the main buffet food was served, gue [... read more]sts did not touch any serving utensils. Once again Covid protocol. Rooms were dated but very clean. No issues. Beach is absolutely beautiful, well maintained. Beach and boat staff were always friendly and helpful. Bar staff were clearly not happy. There was never enough staff to keep up with clearing tables. You were always required to stand at bar and order and transport drinks yourself. It was truly a hit and a miss for you to feel either welcome or as an inconvenience. Coffee ordered on one side of bar and everything else on the other side, resulting in the necessity to line up twice and somehow get it back to your table. Selection of drinks was good just the process not so much. Check in was extremely slow, staff were not friendly. We have been to Cuba many times and the friendly staff is what brings us back, Covid May have resulted in many new untrained staff in key areas, simply not enough staff in some areas to handle the work load. I emailed the Pullman resort two weeks before our arrival requesting an al-a-carte for my husbands birthday and never heard back. This is a lovely resort they just need more staff to eliminate the workload required. Keep in mind this is not the busy season.

Love this resort

Travelled to Pullman several times and never dissappointed. There for a few weeks in April. Staff wear masks at all times and we found maintaining distance easy. There are 5 restaurants and a few buffets as well Beach bars. Large pools.

Beautiful Escape....

Our vacation was everything we expected it to be. Staff was friendly and courteous. Food was great for Cuba. Drinks were cold, and there was always something happening entertainment wise! We are definitely going back ❤

Awesome, can’t wait to go back - Two thumbs up

Everything was amazing, food was first class, staff was perfect, Grounds were well kept. Ocean was warm. Pools were clean. Entertainment was first class. The only stain on an otherwise perfect vacation was that I dealt with Sunwing and will never do so again. I had to make two changes and was charged both times. One agent told me I had to buy more insurance and another said I didn’t. Free cancellation waiver is a joke. I paid $262 for the first cancellation and $149 for the second [... read more]. Never again will I use Sunwing and I will warn my friends and family not to use them either.