Best Resort Ever!

The whole resort was kept in excellent shape. The food was great! The people are amazing! Very clean, you get waited on hand and foot. Definitely a 5 star resort! Our butler, Angel went up over and beyond. He came and talked to us everyday and made sure everything was perfect. The beach was as beautiful as could be. Soft white sand blue water, picture perfect!

Beautiful resort

The grounds are well kept. Rooms were clean. All restaurants that we went had amazing and always hot food. The staff are very friendly and always take good care of the tourists. As for the Covid , masks were always on for all staff. A lot of tourists will where there masks in and out of restaurants. Hand sanitizer is all through the resort. Felt very safe. Amazing resort and I will return for my fourth time very soon.

Worst vacation in my life, filled with racial prejudice

Saving up for months, my wife and I were looking forward to a special vacation. We opted to pay for the preferred service and the best possible room at this hotel. Our time was disappointing and we had to cancel our plane tickets, book new ones, and extend our stay at another hotel to make up for the discomfort and stress we experienced here. STAFF. Our butler was very good, but there were a lot of other problems. We were upset when others staff would target us to prove our VIP status. When w [... read more]e asked others at the resort, they were never once asked and freely moved about even though they had no VIP status. We, on the otherhand, were asked to show our cards, and even when we did, we continously asked follow up questions. It made us feel unwelcome. FOOD. I won't beat around the bush, the food isn't that great here. You need to go to Breathless and try to get reservations to their restaurants. The ones on the Dreams Onyx side were not great. Room service food was better to be honest. The preferred Mexican restaurant had good breakfast food and that was about it. AMENITIES. The Spa was very expensive. Although good, I cannot recommend it unless you have offsetting coupons to bring the prices down to reasonable levels. Room service was always a shot in the dark. They were 30-45 minutes late until we spoke to a manager. During our last 2 days, they were much quicker, so I'll give them that. POOLS/BEACHES. Pools are very nice. Preferred pool is very nicely situated and for adults only. The beach was very clean as well. This was one of the highlights of this location. It cannot be understated that I was annoyed when there was someone walking around trying to sell souvenirs and drugs to me while I was trying to enjoy the sunset however. Here's the reason for the review being 2 stars, which is frankly higher than what I should rate it: ***We had our electricity cut for almost 2 hour. Called to have it fixed a couple of times and had to go to lobby before someone came. We had to get ready for a paid lobster dinner and this cut into our time to prepare for it. My wife had to rush her makeup for a beach dinner where she wanted us to have memorable pics. ***Room Service was late by 30-45 minutes. We would call and they would tell us 5 minutes more, 5 minutes more. Had no idea when it was coming and kept us in our rooms longer than it should. It was 45 minutes late on 2 different occassions. ***Room service woke us up at 12:17AM. Knocked on door and called the room. We had gone to sleep and woke up in shock. Answered the phone and didn't understand what they wanted. I explained that we didn't order anything since it was almost 2 hours since we went to bed. Rather than apologize for the mistake, they hung up the phone. I went to open the door and they were gone. My wife couldn't sleep until after 2:30 AM after being woken up like this. ***Breathless restaurant told us there was a waiting list and they couldn't service us. We saw multiple people walk into the restaurant after we just turned our backs and walk not even a minute away. ***Unlimited Vacation Club. These guys will burn a day of your precious vacation if you are not careful, or worse yet take your money. They'll invite you to a seminar and say it's 90 minutes, but it's a pressure time share sale. I question why the hotel even allows them to setup shop on site. Look them up in advance and do your research. Hidden charges everywhere and their presentation is rather unprofessional for the amount of money they are asking for. ***We were targeted by security for VIP membership. We would have to show the membership and there would always be follow up questions. It always annoyed us that it wasn't enough and we were scrutinized as though we didn't belong. Other people we spoke to, they entered the areas and were never once asked. There was a visible difference the skin between those people and us. Additonally, some couples we spoke to entered these areas freely without being questioned... and they didn't even opt for the VIP membership. ***We were given Bali beds for two days. On the first day, no problems, we enjoyed it. On the second day, a security guard made a straight line for my wife from 50 ft out. He completely ignored the other two women in the Bali Beds to the right or left of her. Once there, instead of asking, he TOLD my wife that she was on the wrong bed and pointed to the sign with the name on it. "Excuse me, can't you see this is reserved for XXX." "I am XXX," she replied. He followed with, "What is your room number?" She provided the room number and pointed to the room in the distance. Only then would he leave. As mentioned, he did not ask the two other women next to her in the same reserved location. It was clear she wasn't welcomed here. After the last instance, we only had one day left and gave up on this resort and looked elsewhere. This resort did not give us the stress-free vacation we asked for, so we had to purchase new plane tickets and booked another 3 days elsewhere. I wanted a good vacation for my wife and I, and Dreams Onyx did not provide it to me. In the 3 days I stayed at the next resort (Majestic Mirage), I had a more memorable experience and luckily salvaged my experience of Dominican Republic. The time at Dreams Onyx we hope to forget, as it was a complete loss for us. One extra star for our butler and the beaches/pools.

Fabulous!!!

Prestine grounds, wonderful staff! Would highly recommend. So much fun and lots to do. Options for entertainment are endless and swim up rooms are the best! 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Love this resort

It was our second time there. We booked a preferred swim up room both times. Our butler was Nelson and couldn’t ask for better service. The grounds are beautiful. The pool is amazing and the ocean was always cleaned every morning.. We did all the a la carte and liked them all. Workers are very friendly. All workers wear masks all the time. There is hand sanitizer everywhere. At the buffet you get serve at all the different stations. Great resort, my husbands favorite.

Awesome resort

We had great expectations before leaving and we were not deceived. Room, grounds, pools and hotel was 5 star. It was just the right size where all amenities were short distance away. Service was top notch and met great people along the way. They were there to please. Beach was excellent but a bit too much waves for our liking. But calmer waters was not too far away. The resort offers adult only sections but due to close proximity to family areas it did not always feel like it. But the private [... read more] island area offered the best area for full relaxation. We enjoyed the lazy river and slides as it offered a diversion. We highly recommend the resort for families and adults only alike.

Awesome trip.

Over all it was a great trip. Dreams Onyx was a actual dream. Air Transat needs a little focused on logistics. Was sitting in a bus at punta Cana airport waiting to go to resort for an hour and a half. But the resort made up for that lack of organization from Air Transat. We had the preferred club package, it’s worth the extra cost. Kevin from trip central made booking and searching so easy. His recommendation was perfect.

Love this place

I’m a single man travelling with friends to relax and that’s what I did. Grounds, food, drinks,rooms, service and everything else was beautiful and amazing. Booked preferred and will be doing the same next year. Til next year!

Amazing resort

We had an amazing time. The grounds are beautiful. We stayed in a swim up preferred club and it was the best one yet that we’ve stayed at. It was connected to the large pool and pool bar. No getting up early for saving chairs cause we had our own. The buffet was average and the a la cartes we did were all good. The service around the pool area and swim ups was amazing. No waiting for drinks there. Same at the beach. The beach was beautiful to walk and swim in. A bit rough for me but people  [... read more]were enjoying it a lot. In the preferred club you have a butler and he did an amazing job for us but they all seem great. We also had connecting seating area to the buffet restaurant for breakfast and lunch with a menu or you could go to the buffet. Overall amazing resort and will be returning next year.

Nice Resort

This resort is very nice! We love the layout. We were in the new family section. It was easy to get around to the different pools, the beach, lobby and restaurant area. We don't mind walking a bit, but everything is close by. The rooms were beautiful. We had an issue with the air conditioning in the room. We couldn't lower it to a comfortable temperature. Once I contacted the concierge they sent someone to fix. The resort was very clean. We enjoyed the activities at the pool. The kids loved t [... read more]he family pool with the slides and lazy river. One complaint we have is the buffet (breakfast/lunch). The food most often wasn't warm/hot, often there were no nachos. There are no french fries at the buffet, you can find some at the beach grill, where there was often a wait to get some. The restaurants were good. If someone would ask me about this resort, I would recommend the Now Larimar before the Onyx just because the buffet was excellent at the Larimar. Please not we couldn't enjoy the buffets or restaurant at Breathless because we had a child.

Now Onyx! Would return in a heartbeat!

The great the good and the not so good. Great, beach - sandy and great to swim. Room, super clean and spacious. Pools, amazing and lots to choose from. Food - great to good depending on where you go. The buffet was decent. Italian was a top contender, as was the Asian. Steak and French were ok. The ground at this hotel are beautiful, and all of the staff are great and willing to help with everything. The only thing that I would change would be the water park. Which didn't have any [... read more] type of water slides to accommodate my 4 and 6 year olds who love water parks... All the slides where for the adults as they were fairly big. Other then that such a wonderful resort for the week! Would return for sure!

Excellent resort

I do recommend Now Onyz everything was excellent the food the service the employees are always there to offer a drink. I would go back. The pools were clean night entertainment was very good. Lots of activity if you want to participate.

One of the Best Trips

This resort was amazing, right from the check-in to the check-out. Staff were amazing, friendly, well trained, and always willing to go above and beyond. The resort was clean and very modern. Pools and beaches very clean and amazing. Food was fantastic. We did preferred which was well worth it. We had a butler who would book us dinners and also got a cake for my wife’s birthday. We would go back in a heartbeat.

Now Onyx Punta Cana

Nice resort. Needs to do more to lessen its environmental impact ie. use less single use plastics but overall was an enjoyable trip. Could use a few more people on the front desl to speed up check in and check out process.

Amazing resort!

beautiful rooms, polite staff, great food xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Family vacation

My husband and I traveled with our 6-month-old baby to this resort and we were relatively pleased with the service. Just like most resorts, staff could be hit and miss - some staff were very helpful and some just doing the bare minimum. Beautiful hotel grounds and kept exceptionally clean, especially the pools which I saw them scrubbing every morning. The buffet is pretty good, the only negative was that it was extremely repetitive. Other resorts we've been to tend to do themed buffet nights so  [... read more]that food is switched up so by the end of the trip I was tired of the selection. There are restaurants but we only tried one (the grill) as we did not hear positive things about the other ones. Room service food isn't great quality so I'd definitely stick to the buffet. The daily cleaning service was great and most of the staff were very friendly and happy to help us with anything we needed. The only other thing that I would say negative about this resort is that because of the way that the washrooms are built, they hold condensation and humidity from the shower so I saw mold in the shower which was gross. And a few of the resort staff kept asking how old we were - and one even made a comment about 'babies having babies' which annoyed us to no end as we aren't actually that young, we just look it. But of course, our age is no one's business.

Excelent resort !!!

Such a wonderful and amazing resort! Everything was perfect. Beautiful public area and grounds, large rooms with a good view, friendly staff, Delicious and varied dishes, very nice restaurants and bars with various foods and drinks, lovely beaches and very clean pools, happy night parties, everything was good, we enjoyed so much and recommend to all. we wish to go there again in the future.

Now Onyx Jan 2020

Our stay was good. Morning tea in our building was never on time. Only one type of Cookies with your tea. I lost my $20 from my little purse which I left in the room. I didn't want to report it as this employee could be fired. On the whole we enjoyed our food. And the trip was enjoyable Very friendly staff.

Watch out for the thieves

Getting to Now Onyx November 28, we attended a presentation on site approved by the resort. My credit card was stolen during the presentation on Saturday, it was used the Wednesday for over 10 000 $ of charges, some of it gas !!! So far the resort has done nothing to compensate us for our troubles. So beware on the hotel resort.

Disappointed

Best thing about this resort was the room. Food was pretty disappointing. Staff looked very unhappy. Falls advertisement couldn’t access half the things on the resort was for vip. Harass by individual selling merchandise in the lobby. Layout of the resort was very poor