Cayo Santa Maria Grand Memories

Our stay on this trip was a complete disaster. This our first one that we’ve ever had, when booking these packages. 1) The last incident was the check-in rep, at the airport did not sit our daughter with us, when seating. Ava is 6 years old??? Does Sunwing not have basic policies about this? The check-in rep was unresponsive and just an absolutely horrid and rude person. Furthermore, when we paid extra for Elite Plus on our return leg, they did not have right configuration of the plane!  [... read more]And we were not sitting Plus seats that we paid $50 per person for. Why are we paying money, for not receiving the extra legroom? Trevor is well over 6 feet, and he was extremely uncomfortable for his entire flight home. 2) Lost luggage. On way down, our friend Trevor Smith had his baggage still in Toronto until Monday. Sunwing did pay $50CUC for this. We are following up with Sunwing about a missing piece of carry-on luggage. 3) We moved 3 times during our stay at Grand Memories: Rooms 5579 to 3309 to 5207!!! 4) On the last night we finally did receive our Diamond Club Superior Junior Suite. They screwed us out of our rooms, for almost the entire stay. Our initial room on the 1st night was in the worst building with filthy room conditions with sand all over the floors, sand in the bed, faucets were faulty. Our next few days were okay in 3309, until the entire plumbing started coming up through both of the bathtubs, showers, and toilets. Had to follow up with the staff multiple times, for them to even check about the faulty plumbing. Their response time was neglectful and extremely slow. There are too many other details about our stay at Grand Memories that it would take several more paragraph. But we would definitely not recommend this hotel! I would say, this the worst hotel that we have ever been to and our overall experience was absolutely terrible.

Awesome Fun Resort

Over all I think the resort (Grand Memories) is an excellent example of Cuban culture and Tourism. There were a few hiccups the first day but nothing major. Our stay started with our room not being ready until 5:00pm that was a bit disappointing but staff accommodated us with a locked storage room for our belongings. Our toilet would not flush the second day and it took several hours to get it repaired. Staff were very apologetic and did try to assist us. The servers on the main bar and the hote [... read more]l buffet were very apprised on how to treat guests and they really made our vacation so enjoyable. We enjoyed the nightly shows so much we stayed and joined in on the late night dance party.Staff would remember our names after being told one time and also were happy to assist when we had questions to do with the resort.

Could be better

Hotel is definitely not luxurious. Pool area had moldy, smelly puddles that were not being cleaned properly. People smoked in the pool regardless of whether babies were there or not. Food is ok. Staff is amazing

Don't go There!

This is the worst hotel I have ever stayed in. I would give it a 1 star only because of the beautiful beach. The hotel is not maintained and needs a lot of upgrades. The a/c was not working in my first room. It took 2 days to fix a broken toilet. We found a cockroach in buffet area beside food and at the bathroom sink in the a la carte restaurant. The electrical outlets were hanging off the walls. The stair banisters were loose and safety bar in shower. There was lights out in some floor  [... read more]and it was very dark & a safety issue. The public bathrooms had no toilet paper &/or soap. The grounds smelled like a sewer after a rainfall. The sliding patio door had a broken lock and spaces at bottom where moths & mosquitos came in room at night - we had to put towels down to prevent this. Stained pillow cases and bedding in first room. We spent 5 days going back and forth to hotel lobby to get issues fixed. We were supposed to have 2 adjoining rooms and were given our 2 room numbers on tuesday and told to come back at 5pm for keys. We went back and 1 room was given to someone else. We were told we had to wait until thursday if we wanted the 2 side by side rooms until new people moved out. Buffet was not great. Tv in first room did not work. Tv in second room worked but no converter and started to sizzle and smelled like it was burning after 1/2 an hour. Phone did not work in 1st room - no phone in second room

Girls’ Trip

I just returned from Sanctuary at Grand Memories Santa Maria. My stay was July 6 - July 13. This was my second trip to Cuba this year. My last trip was in March to Varadero. I had originally booked Grand Memories Santa Maria, but we were booked on the Sanctuary side. Since this was their low season, I wasn’t expecting my mind to be blown; however, there was much left to be desired. I’ll just separate this review in sections to make it easier to pick out what you’d like to know before booki [... read more]ng. TRANSPORTATION TO/FROM AIRPORT The drive is approximately 1 1/2 hours. I suffer from extreme nausea, but the bus was quite comfortable. Much more than the plane. Comfy seats and air conditioning. We arrived as the sun was going down, so not much to see out the windows. The tour guides do their best to educate and entertain. If you close your eyes for a bit, the ride doesn’t seem as long. CHECKING IN We arrived at night and waited our turn. My group was just 3 of us - 2 in one room and 1 in another. When I got to the counter, the person behind the counter advised me that my room was somewhere else. Confused, I asked more questions, but he didn’t quite understand. My friend who was staying alone got her key card and room number, but since I was empty-handed and confused, I enquired again. It might have been helpful to have received more information like where we should be going to check-in, etc. Just being told our room was somewhere else at a resort we had never been to didn’t tell us anything. Some bellboys flagged my other friend and I over, so we followed them in a cart to the Sanctuary side. Check-in was a breeze there. We exchanged some money, got some wi-fi time and we were brought to our room via cart where our luggage was waiting for us. My friend’s Toronto Raptors hat that she had just purchased at the Duty-Free shop and had affixed to her luggage went missing in the transition. She checked periodically with both Front Desks. Nothing. It seems as if the resort was not quite ready for the influx of arrivals because there were absolutely no lights turned on along the corridors. For women having to walk alone at night, it’s kind of scary. Also, the water pressure was as if the water had not been turned on for a while and hot water was lacking the first night. Aside from a mini-map of the resort wrapped around the key cards, there was absolutely no information provided - how to get a hold of front desk, how to call a buggy, hours of operation, if there was room service, nothing. We managed to flag down a cart to bring us back to the Grand Memories side to meet our friend who was left there on her own. We waited until our meeting with the Sunwing rep the next morning to sort out the booking snafu. It was eventually sorted out by the early evening the following day which was good because she would not have been able to come to the Sanctuary side at night which would have have defeated the purpose of booking a vacation together. ROOMS We were given room 5850 and our friend was in 5812. Rooms were a little dated, but cute. We still managed to get in some “photo shoots”. Lol. We had a wonderful view of the dumpster bin, but we didn’t care because we went there for sunshine and not to stay on our balcony. Our rooms had an elongated toilet bowl with a rounded seat. Interesting. Tub and shower combo was not anything interesting, but by the third day, the water pressure and hot water worked great. The toilet sometimes flushed. There was one morning when we woke up to absolutely no water. We asked about it and was informed that the issue was resort-wide, but it was being fixed. Luckily, it resolved itself after a few hours. The room also has basic amenities like an iron, ironing board, television that was snowy with a remote that didn’t work, a coffee maker that took an hour to fill, etc. The lobby bars made coffee, but we needed the hot water for the ramen noodles we brought for the days when we woke up late or had a bad dinner. Rooms were restocked every other day with a large bottle of water, a can of beer and orange soda. We only drank the water. Lighting in the room was horrible. Everything was so dim. Towels and linens were sometimes stained. The maid we had was excellent though. She was so kind and friendly. We learned that her husband was the bartender at the pool bar. He was equally as wonderful. I hope she liked the gifts we left along with our tips. RESTAURANTS AND BARS We did not have high expectations as we have been to Cuba before. However, we had gone to different resorts respectively in Varadero in March where the food was excellent. The food here was basic, but we didn’t starve. Well, we almost did our last night here, but luckily, we had more ramen. Since A La Cartes were unlimited, we booked the following: Seafood, Cuban, a mystery meal, Italian and Emporium. SEAFOOD Seafood was at our resort which was nice because we didn’t have to wait for a buggy to bring us to Grand Memories. I’m sure it’s walkable, but the paths were so dark, even while being illuminated by our phone flashlights, we did not feel safe walking over nor did we know how to get there. We got different apps and had the lobster with beef for our main. Caramel flan was our dessert. The meal was okay. If you’re a fan of red meat, you might want to stick to chicken for this trip. The beef was very tough. When the chicken was dark meat, it was very good. CUBAN The following night, we were told that the A La Carte was at the Mediterranean restaurant. We were told it was located at the Italian restaurant. Then we were told it was located at Memories Paraiso. Then we were told because it was low season, it was at the Italian restaurant again. Then when the cart picked us up, he dropped us off at the Italian restaurant because the driver said that’s where it was. The hostess at the Italian restaurant confirmed it was at the restaurant at Memories Paraiso. We had no clue how to get there and it was dark. By the time we got there, it was past our reservation time of 9pm, but not horribly late and not our fault as we left with ample time, but were misdirected by almost everyone. When we got there, the guy told us there was no more food. I asked if we had been 30 minutes earlier, would there have even been enough food for us as we were only 3 people because we were told by other people that they had gone to their dinners almost 1 hour late and it was never an issue. We left upset and needed to find our way back in the dark. We got to the Grand Memories buffet before it closed before going to our lobby snack bar and getting some pizza. While waiting at the fish grill in the Grand Memories buffet, the individuals before me had plates of maybe 15-20 fish and beef grilled up for them. When I asked for 3 pieces of fish for us, the lady cooking the fish and the person in line (who I assume was a local) started talking about my friends and I so openly in Spanish assuming we did not understand. I understood completely. They were so rude. This was not a good night for us here. ITALIAN The butler noticed that we had not booked anything and booked us at the Italian restaurant. The Italian was in the actual Italian restaurant. Surprise. The food was decent here. I got the lasagna as my main. I liked that it was a meat lasagna. My friends ordered the risotto and pork medallions. The pork is exactly the same as what you would get in the buffet. Risotto was good, but very rich and not as al dente as I’m used to. Caramel flan for dessert. MYSTERY DINNER After our previous experience, we did not want to book anymore A La Cartes. However, our butler insisted that we would love the mystery white party dinner at the restaurant located on our side. Since we could just walk over, we booked it. Our surprise dinner was seafood. Our server was enamoured by my one friend. At the end of the night, he brought us some ice cream and told my friend that he put a surprise in there for her. She hacked away at the ice cream searching for the surprise. He later advised her that the surprise was his love for her. Lol. EMPORIUM For our last dinner, we were just going to go to the buffet, but the butlers insisted on the A La Carte again, so we booked Emporium after having a choice between that and Asian. Being 3 Asians, we didn’t want to go there and we were told the food would be American - Fried chicken, french fries and stuff like that, so we chose to go there. There must have been a potato shortage because there wasn’t a french fry in sight, so we were looking forward to fries. Well....when we got there, we realized we were in the middle of nowhere. I guess the Memories Paraiso side was not being utilized, so there were barely any lights and this restaurant was completely off the path. When we got there, we figured that the place looked too fancy for fried chicken, and we were right. The starters were lack lustre - beef something and seafood soup. My friend ordered the pasta (which is exactly what you got in the buffet) and I got the salmon risotto. Our other friend was not feeling well and stayed in the room. We both wish we did the same thing. It tasted as if a box of salt was dumped into the risotto. I couldn’t eat more than a spoonful. We decided to cur dinner short and asked if a cart could be called to bring us back to our resort. We were told “no”, so the 2 of us pretty much had to follow the sounds to the theatre in the dark down an unfamiliar path to the theatre in the hopes of flagging down a cart. We finally made it back to our room and had ramen noodles for our last dinner in Cuba. We were advised that there was a Japanese restaurant at the market. It was not part of the all-inclusive. We weren’t in the mood to try the Cuban version of Japanese food. Some other tourists said they were able to get fries and chicken fingers at the market. They said it was the best they’ve ever had. It may be worth a try if your food experience was anything like ours. BUFFET We went to the Sanctuary buffet for breakfast every day. Not the hugest buffet, but it had the basics - eggs, bread, pancakes, sausages, bacon, cold cuts, fruit, etc. We just made it an Asian style breakfast with sunny-side up eggs, toast and the soy sauce we brought ourselves. In true Canadian form, I packed my own maple syrup for pancakes as well. We went to the buffet a couple times for lunch as well. It had a station for grilled fish and meat (beef, chicken, pork), cold cuts, cheese, bread and some other meat and starches. Not the best, but not the worst. The sriracha, soy and ketchup we packed saved our meals. We went to the buffet at the Grand Memories for lunch on our last day after we checked out. Same stuff plus a pasta station, bigger bread and grill section and someone slicing cheese and cold cuts. There were desserts, but we weren’t really feeling them, so I can’t really say how they tasted. The Grand Memories buffet for dinner was practically the same thing. Based on experience, I’d opt for the buffet over the A La Cartes; however, everything closes early. If you’re hungry after 10pm and don’t like pizza, I hope you packed some ramen. BEACH BARS & POOL BARS The beach bars on the Sanctuary side was far better in the food department. The Grand Memories side only had burger sliders and mini hot dogs. The Sanctuary side sometimes had ham, steak, pulled chicken and fish. The fish sandwiches were the best out of all of them. The bars at both locations were great because the staff were amazing. The friendliest and loveliest people you’d ever meet. They kept the ice water flowing for me since I’m not a drinker. 24-HOUR SNACK BAR Our first night there, everyone arrived late and was hungry. Since our friend was stuck on the Grand Memories side, we went to the snack bar on that side. I heard there was almost a fight that broke out over the wait time. People were ordering like 15-25 at a time. Ridiculous, but understandable as we landed late, there were no other food choices, and kids were hungry. I waited in line for over 2 hours. During that time, I saw the chef adjust himself several times and continue to knead dough without an attempt to hide that he was adjusting his sweaty balls and not washing his hands. We all saw it, but everyone was “hangry” so we all pretended it added extra flavour. In his defence, he was working alone in the sweltering heat trying to keep up. As my friend was sitting and waiting for me while the other one was at the bar, she was approached by a guy out of nowhere who told her she was a bitch and that she was going to die. When my other friend returned, they went to the front desk to call security. Security eventually came, but the guy was long gone by then. They told my friend to advise them if we saw the guy again. When we were headed back to our bungalow, we saw the guy chatting it up with some bellboys at the entrance of one of the bungalows. We were completely lost because it was our first night, so I was forced to ask how to get to our block as we were 2 women alone in the dark and there were 3 of them standing there. My friend hid while I asked so the guy wouldn’t see her and once I got my answer, the 2 of us ran so fast down the unlit corridors until we finally found our room. We both travel often and have never ever been so terrified. This was the first time we ever felt unsafe in Cuba. It was a horrible feeling. I assumed calling “0” was Front Desk, so I called about our balcony door not locking and about the guy security was already advised about. They said they’d send someone up. We waited for hours because we were scared, but nobody came. We finally managed to fix the issue ourselves without any tools. We learned our lesson for the following nights and discovered the snack bar on the Sanctuary side after our friend was moved over. Barely any wait time. It was great. LOBBY BARS We went to the bar at Grand Memories first. It was super slow because there were so many people there. Also, no air conditioning and it’s open, so the mosquitos are in full force. We had 2 types of bug spray, bug repellent lotion and all-natural bug repellent oil. It didn’t matter. We got eaten alive. The lobby bar at Sanctuary was air conditioned, so that was a bonus. Also, there was nice eye candy behind the bar. Since there wasn’t much to do late at night, my friends and I just chilled there, had drinks (alcohol-free for me) and sometimes snacks. It was nice to have something nice to look at while we were there. I called him my in-my-head Cuban boyfriend (jokingly), but this wasn’t Dirty Dancing and none of us had any thoughts of romance with any of the staff. Perhaps a tourist (if there were actually any attractive singles there...lol)...but not staff. Just think about how many tourists go through there and the number of people an attractive bartender could go through in a month alone. Safety first, people. Look, but don’t touch. I was taken aback one night when he was flipping through channels and porn came on the television. We were in shock that we just saw that, but it seemed as though he was trying to impress the floozies sitting to the side of the bar. It must have worked because they were almost caught in the act by my one friend as they were in the entrance of the washroom while my friend was turning the corner to use it. We all know stuff like this goes on, but perhaps the bartender can choose a less conspicuous place to have a quickie. Or maybe the tourist could have better standards than a smelly Cuban public washroom. Just saying. Eeew. THE POOL The pool was dated and could use some TLC, but it was good enough. It was somewhere to go after lunch when the waters started to get choppy at the beach. It was close to our rooms too. The Entertainment Team was excellent. I’m still amazed by how much energy they all had. I even participated in one of the activities. Probably one of the most embarrassing ones, but that’s just what happens when your drunk friends volunteer you to do stuff. It was still fun and they are very engaging with the tourists. We saw them on our last day and took some pics with them. Such a great group of people. THE BEACH The beach on the Sanctuary side wasn’t the greatest. It kind of dropped off because of the tide, it was a bit rocky and there was seaweed all over. The beach on the Grand Memories side was much better. The worker on the Diamond Club side was great. He always found us seats together with a nice view because he knew how much we liked to take pictures. On our last day, he picked up each one of us for a photo op at the beach. The beach water was crystal clear on a nice day. A little wavy on cloudier days, but still beautiful. If people would stop being pigs and throw out their plastic cups before getting into the water, that would be nice. The Entertainment Team on the beach were great too. My friends and I participated in the water aerobics one day from afar. When they tried to motion us to come closer, we told them we couldn’t afford their classes like the opening scene of Bridesmaids. Lol. WI-FI If you’ve never been to Cuba before, you’ll learn quickly that you need to buy wi-fi time. If you’re at Sanctuary, you get your first 3 hours free. After that, 1 CUC/hour. Don’t forget to turn off your wi-fi when you’re done. Wi-fi sucked at the Sanctuary lobby bar. It was good at the pool, by the Sanctuary beach bar, both buffets, A La Carte restaurants, and Grand Memories lobby. We only were able to connect to wi-fi in our rooms on the 3rd day. CURRENCY CONVERSION I was lazy and usually just exchanged money at the Front Desk. If it’s your first time in Cuba, try to exchange as much as you think you’ll need in small amounts as their CUC is worthless here and cannot be converted back. They started running out of $1CUC and $3CUC notes and only had 50 cent coins. The bank located around the corner from the Front Desk at Grand Memories had the same issue. You can exchange your larger CUCs with the bartenders. We got USD in return when we did that though. OUTLETS I read that they used 220v, so I brought an adapter. It was one of those convertible outlets, so my friend just plugged her 110v plug right into the wall with no issue. THE STAFF For the most part, the staff was excellent. Some of the friendliest people you’d ever meet. You could tell the difference between the ones who were genuinely nice and the ones who were being nice in the hopes of getting in your pants. We were 3 ladies travelling with no men, so some guys laid it on thick. We were cordial up until the point when the one bellboy who we all knew was trying to get with one of my friends was trying to convince us to go night swimming and saying the cute bartender would come too (even though he was working alone until the morning). Something my friends and I did not share with these guys is the fact that I am pretty proficient in Spanish. I just choose not to speak it on vacation as it’s not my mother tongue and I’m curious to see what the staff say about me in front of my face when they think I don’t understand. One night, we got an earful from Rolando and friends. I just have one thing to say to them - pendejos. Aside from them, everyone was great, genuine and helpful. ENTERTAINMENT The nightly shows at the theatre were posted. We didn’t make it to any of them as we’ve travelled often and the shows are all pretty much the same - dancing, singing, Michael Jackson impersonator, etc. Also, not being around children was a bonus since my 2 friends were on a “momcation” away from their kids. Aside from that, there was absolutely nothing to do. There was a disco located at the market on the Memories Paraiso side, but a cart drove us past it one night and there were maybe 5-10 people there. CHECK-OUT Being on the Sanctuary side, we got complimentary late check-out until 2pm. The guy at the front desk gave us his extension to call for a cart to pick us up and help us with our luggage. Nice and easy. Overall, the week was great because of the people I was with and some of the people who were there. We met some really fun people there. If you’re looking for luxury, this is not the place for you. You’ll be better off at the Royalton or Melia Buenavista. If you’re easy going, looking for a tan and a nice beach, you’ll love this place. If you’re single and looking to hook up with hot singles not on staff, go to Cancun.

Amazing staff, amazing resort!

Our stay was fantastic. The resort was very clean, the staff was very friendly and helpful. Only advice to future go hours, is to bring bug spray as the mosquitoes can get pretty bad at night but that was our only complaint

Sanctuary Success

We have been down 3x now and love the people love the service. We stay at the sanctuary grand memories. The hotel itself is getting tired . Need a refresh ,but the food is great for cuba ! The beach is like no other. the people are amazing! Wifi is available, the Butler's and bartenders are great the entertainment team is amazing. The Bartenders in the lobby Yordany and Yohandy are amazing and so sweet we will be going again next year

Very good resort

everything was good, beautiful beach,staff are very friendly, improvement can be made for the buffet................................................................................................................................................................................................

Amazing

Good people, good service, everything just wonderful!!!!! The kids loved it also us adults. I would go there any time in heart beat! Good shows every night for kids and adults. You won't be disappointed!!!!! Cheers

Amazing resort

This has been one of the best all-inclusive resorts we have ever stayed at! The food was delicious! We stayed in a gorgeous traditional style bungalow # 56 with generous comfy beds. No words can describe the beauty of the beach! !!!!!! Entertainment amazing! Some People Will Complain No Matter What but it was Excellent stay experience for price of 900

Bad resort

No hygiene, room was dirty, no Internet service for three days, had to switch room 3 times due faulty rooms, old TV, no beach towels for three days, food were cold, had to complain to get water bottle to the room and the sheet change in the room, this is not a 4+ hotel. It should be 2 star hotel.

Fantastic!

My week here was amazing! I don’t have one complaint; from the kind staff team, the cleanliness of the room, to the delicious food, and especially beautiful beach, I would definitely recommend this resort. I will be back!

Good.. for the first few days

My two girlfriends and I just returned from a 7 day vacation to grand memories. We went without toilet paper(used baby wipes) and water bottles for about 3 days. The only way we were able to get a bottle of water was because I had to BUY it at the gift shop. The food is decent but you're basically dreaming of something that has taste or flavour. The only thing that saved this resort from getting a 1 star was the beach. Staff were greedy and expected tips constantly. Staff also harassed my friend [... read more]s and I as we are young girls. Good thing we focused on the good not the bad. But we won’t be back.

Amazing Resort!! The staff there are also amazing!

Hi there. I am responding on behalf of my Husband James William and myself. we just returned from two weeks in beautiful Cayo Santa Maria Cuba. We stayed at Grand Memories as we have been for the last eight years. One of the main reasons we stay is because of the staff! They are beautiful people! We love this resort. The food for Cuban Resorts is pretty good! The grounds are always being primped and looked after very well! The pool area is very clean and the beach is absolutely amazing!  [... read more] We will definitely be booking with you again in the near future! Thank you for the wonderful service! Tracy Mannett and James Scott.

Beautiful beach, low accomodations

It used to be better last summer. Moisture in rooms smells bad, dated furniture and television set; for sure it wouldn't make it for 3 stars, let alone the 5 that they are claiming. We booked 2 rooms in the same place, we got there 2 rooms in different buildings, 5 blocs distance from kids. We moved twice, because the second room was with no functioning air conditioning. Food was not very good. No sliced bread, if for salads, you have one day, the other day forget about it. Variety of drinks dec [... read more]reased considerably (no ingredients for some of their basic ones) the beach though, is one of the most beautiful I have ever seen, white sand, turquoise water, food access and drinks on the beach. People should respect more this beauty of nature, because I’ve spent time cleaning the cigarettes buts and plastic cups on the beach.

Wonderful!

The beach was perfect! Well kept with ample lounge chairs and shady umbrellas. All of the staff were always kind courteous and friendly. The buffet had plenty of variety whether it was breakfast, lunch and dinner. We had a wonderful stay and would be more than happy to return!

Secret Gem

This private resort is a diamond in the rough with lots of potential but be prepared for 1:45 bus ride with no washrooms. The beach is outstanding, the food was very good and the service was good. A few shortages like bread one morning & white wine. Reserve the restaurants early. Skip the Mexican restaurant that did not serve the basic staple of Tortilla chips. The cleanliness & building maintenance needs improvement as well as the evening entertainment.

Beautiful resort

Grounds were beautiful. Resort and rooms were lovely. Way too much difficulty getting the toilet paper replaced in our room more than a few times. Was even left empty several times after room was made up for day. Buffet food was ok. Nothing fabulous. A la carte meals were great. Alexander and the entertainment team at Sanctuary were wonderful.

2nd time was even Better , Grand memories Cayo santa Maria

This was our 2nd time retuning to this property we had such a great time last time , we decided to bring down all our family . We love the beach and the people . Especially the entertainment team .Alexander from the entertainment team is very deserving of this recognition as he made us feel very special as I know it's his job, but he is very genuine and I feel like he is family. His English gets better every year as we help him on line when we get home too. The way he treats his guests are ama [... read more]zing and very attentive . My heart is so full with the memories we have made and plan to return again in May . But one thing that needs a bit of attention is the rooms , we were missing toilet paper for days and had to get some from the lobby and there were no face cloths and we never got clean towels all week in the room . We had to chase our Maid man and he didn't speak any English either. I know these are smaller things but these things matter . Thanks again to Carlo and Ray at the Bar in sanctuary and to Alexander , Osmany ,Lainey and Lizz. Also to our favourite golf cart driver Aleski we love you guys and keep up the great work ! Love Barb , Chris , Austin, and Ashley Blue

Great time beautiful beach

I had a great time in Cuba and grand memories it it was very beautiful with beautiful beach. The hotel was nice but could have had better service by the maids. The food was quite good I would totally recommend this resort to anyone