Extremely poorly managed resort with the worst beach I've ever seen

This resort has the worst beach in the entire Caribbean. It's filled with sharp and jagged rocks which makes it impossible to enter or even swim. Everyone hangs out by the pool but there is a lack of chairs and beds so everyone has to wake up at 6am to reserve chairs/beds by putting their towels and belongings. If you arrive to the pool by 8am, there are literally no free chairs or beds left. There are long lines to eat at all of the restaurants and the buffet. The restaurants don't take re [... read more]servations so we would arrive 30 minutes before it opened in order to get a table. The furniture in the rooms are stained and our balcony was infested with mosquitos. If you need to call the front desk, they never answer the phone so it's impossible to get help with anything (e.g. extra towels, assistance with luggage, room service, etc). Our room had no hangers or robes or even a bath mat. We also had no hand or face towels and on one day we had no towels at all and had to borrow some of the room next door because no one would answer the phone at the front desk. It boggles my mind that this place is rated as 5-stars.

Amazing Resort!

As the resort is brand new, the premises were in pristine condition and the amenities were amazing. The resort was amply staffed and we always had someone to attend to our needs. The staff and maintenance crew were stellar. Would definitely recommend this resort for families.Definitely 5 star.

Amazing Jamaican people

I had a great time at this hotel mostly due to the people. They are so happy and do there best to make you comfortable and happy. Beautiful hotel and amenities. The only very negative thing I experienced at this hotel is that. They told me i had this orientation to show me the resort and other rooms etc. The Jamaican staff were very nice and did there jobs great but the bosses of these staff members which have to do with the privilege membership depatment were pushing and some rude how they spok [... read more]e to my mother and I, implying we dont make financial decisions and my husband could. As if we are not living in 2020. Anyways all I can say is dont let those Spanish ppl in that deptarment foul u, what they are selling is a joke basically discount flights for 79 000 to 99000 for 25 years to get discounts on flights. So stupid and then when I said no it doesnt work for us. This one guy sent his boss to sell it all over again (Jose) at the end they wanted us to make a decision right away and we caouldnt think about it. I feel bad for the ppl they scammed. Other then this orientation which u dont have to go to which i didnt know at the time wasted 90 mins for nothing of my vacation time on this hilarious ppl. Other then that I recommended this place for sure amazing fun and people. The resort is functioning and beautiful.

Very disappointed for money spent

Worst beach ever seen for a 5 star rating. Not all of the restaurants were open or other amenities. Would of been nice if they had a steak house and if u wanted one was a $25:00 extra charge. They had a bad rain storm where dirt from landscaping went into all of the pools they shut down pools all day

Nice Resort

Stayed 4 days - Feb 26 - March 1 - Privilege. The rooms are nice - large balconies and we had no issues with leaks or bugs. The beach is very small - not good for walking if that's what you like. The pool is amazing - never had an issue getting a chair. The resort is small - no need to have shuttles - everything is in walking distance. During our stay, not everything was open, which we expected, however, twice, we made dinner reservations and the restaurant was closed on the day of our reser [... read more]vation, without any notice. That being said, the food in the buffet was great, no complaints. Staff is friendly. Not really any entertainment in the evening. All in all, we had a good time, but we wouldn't go back.

Still in the works

Hotel was very nice. Rooms very spacious and new. People working there were very nice. Resort is not completly done. Two restaurants were still under Renovations. The lazy river was also not open. Construction going on in many areas of the resort. For what we paid almost 2000. A person was not worth the money. The beach is terrible and i am a beach person so very disappointed. We had a good week as we made the best of everything. This resort needs at least another year to complete everything. [... read more] I do have to say food was very good. So overall 50/50. Good and bad.. Love to go back to Jamaica but i would definitely try a different resort. Maria from Hamilton Was there last week of February.

Not worth the price 2/5

All the bad reviews are accurate!! Did not receive swim up room. Trouble with door lock and air conditioning. Sewage smells. Very dirty resort and not due to construction but because not being cleaned. Worst beach, small shallow Can go beyond security at end of property at own risk only Restaurants that were working very slow Food was just ok nothing special Anyone can do omelets Privilege was a joke no real benefit Many ppl upset the week we were there and issues not being addressed  [... read more] Never would we go back To sum it up Cuba was better!

Great Stay

beautiful new hotel. very modern. a few kinks to work out as being brand new but the amazing staff offsets that issue. stayed for 6 nights and enjoyed every minute of it. recommend and will stay there again.

Wait a little while

The resort will be very nice when It is completed, currently I would rate it as a 3.5 star as it is still in the very early stages of being ready for guest. The food was very delicious but limited in variety for now. The workmanship in the rooms and buildings need to be cleaned up and it is sloppy. The pool is gorgeous. The beach is beautiful although it’s not ideal yet for swimming. The massages were great but very expensive for the 80 minutes that you get. The bowling ally and Mikes cafe is [... read more] super, no complaints there. The employees were very nice and tried to be accommodating, but being so newly trained they didn’t seem to have the answers to questions as simple as making a reservation for dinner. You are told you don’t need a reservation but yet when you go to a restaurant you are told you have to wait 45 minutes to an hour. One reason was the privilege guest take priority and you are set to the side to wait. All in all out of ten I would rate this so far a 7. It was unanimous with the group I travelled with was we wouldn’t return to this resort, but it was definitely worth visiting while the price was fairly decent.