Melia Peninsula Varadero: Good time

The hotel, staff and food were all great. We had a minor issue with getting and additional bed as requested at booking but that was quickly rectified. The mosquitos were a bit of a challenge - bring bug spray and/or afterbite. Unfortunately, due to atypical weather, it rained 5/7 days. There is about an hour and a half bus ride from the airport which isn't the best but necessary.

Melia Las Americas: Authentic Cuba, Staff Stars Shine!

The first greeting upon arrival was from friendly helpful staff at check in and they even followed up with a phone call to see if we liked our room. We stayed in a bungalow at the far end of the property but with the kind assistance of the front desk a few days later, moved to one closer to the pool. Special thanks Yania and Boris. The beach was fantastic and we saw Roberto from the animation team every day and enjoyed his great enthusiasm for the games and entertainment provided. The comedian i [... read more]n costume each evening was pricless! The entire management team was at one event on the beach and guests were introduced to them. We were so impressed after seeing the GM at breakfast that same day greeting guests, then again at dinner. He was visible throughout the resort and very approachable and professional. The language skills of the staff were very impressive with German and even a bit of Russian along with French Italian and English. All staff greeted us no matter what job they were doing and from the gardeners to the housekeeping staff. We had one room maintenance issue which was attended to promptly. Every call to Guest Services was answered in a friendly and helpful manner. Room service was quick and pleasant and the housekeeping was of a very high standard every day of our stay. The highlight of our visit was the bungalow pool staff which provided us with great food, fun exchanges and great service every time. Thanks Marlon, Joel and the others who made our vacation memorable. You can upgrade a resort all you like but without the staff and their dedication to excellent service it would just be another resort. This place is very special and evident by the numerous returning guests

Grand Memories Varadero: Great Resort! Amazing Staff!!

Grounds - were well kept Food - Good Variety and Tasty Pool - Big and clean Concierge Staff - Informative and Friendly Animation Staff - EXCELLENT! and Entertaining getting everyone involved. Worth the Money!

Melia Marina Varadero: Wonderful resort!

I don't recommend any resort less than 5 stars, because we visited different resorts by the bus from airport to resort, those 3-4 stars looked so old and low quality. Melia Marina is one of the best resort in Varadero. Facility, service and food are reasonable. But don't expect too much on food. Overall the trip was smooth. Don't forget to buy some alcohol back in the airport, it was so cheap while the same thing is sold 5-6 times more expensive in Canada.

Paradisus Princesa Del Mar: Royal Service Advantages

Paradises Princess met or exceeded our expectations as a resort in Cuba. I want to comment on the Royal Service aspect of the resort. Only someone who has stayed in both the regular side of the resort and Royal Service can comment on whether it is worth the extra money, but we believe it is. Here are a few things that made it worthwhile for us Arrival at the airport, we were immediately put in a cab and whisked away to the resort. No waiting for the bus, no crawling through other resorts, no lis [... read more]tening to the rep selling tours. We were on the beach within 70 minutes of the plane touching down. We received an upgrade to an ocean view room. This was equivalent to what we paid for Royal Service. Our butler provided all the services we requested. Restaurant reservations, liquor requests, pillow requests. He also found our lost sweater, left in a restaurant and arranged a private tour to Havana in an antique car for the price of the bus tour. The Royal Service exclusive (although everyone seemed to be able to use them) were excellent. The buffet for lunch and breakfast was much smaller and quieter than the main buffet and seemed to have a higher quality of food. The Royal Service beach and beach bar were excellent with no problem getting the chairs at any time. There was some hogging of the beds, but this did not concern us Overall a wonderful vacation.

Resonance Blu Varadero: not good resort

I didn't find it very customer service at front desk also rooms were not cleaned properly no new towels for 3 days had to ask same food all the no variety not very friendly the staff u say hello and no response no children activity very little entertainment not very good stage in repair the restraints were not what they were to serve like the Italian we asked for Ceasars salad got peas with carrots and mayo mixed no lettuce or carrots nothing was not impressed waited 20 minutes for food wasn't b [... read more]usy so why did it take so long traveled with granddaughter and daughter for granddaughters 11 birthday first time for them in Cuba and this is the service they got not impressed at all will never go back to this resort again memories varadero and I have been to cuba twice before at different resorts and never got treated like like this . .

Melia Las Americas: Still getting better

We traveled from October 14 to the 21st. We stayed in the bungalows. Flight down was great. Staff at check in were very pleasant. The weather for this week was supposed to be the best. But we were there to have some fun with our friends. Cloudy and windy the 1st 4 days but very warm. Golfed these days. Took Sunday off. Food was great I think it was better than the last time we were here. This was the 5th time we stayed at this resort. The staff are great!! They are always there to help. Sunday w [... read more]as not a great day for weather so we sat around and played games and read. Here is where it gets interesting. We were at a friends bungalow within 50 yards of ours. The rain had been heavy that day. We were leaving and we did not go around but we crossed the grassy area. It was really more like mud with all of the rain. My wife's saddle caught it some of the mud. She stumbled forward and fell hitting her head on a palm tree. Once I was able to get her to roll over she had a very nasty cut and bump on her forehead. This however was not the worst of it. She could move her arm. I ran and called the front desk for assistance. They asked ,if we wanted a doctor. I said yes. They said the doctor that was on duty was gone and they would have to send for one. No hotel staff ever came to assist us. The ambulance and Doctor showed up about 15 minutes later. They could not bring a cernny in so we had to get my wife up and walk of from the back of the resort to ththe ambulance. Head varadero to the hospital clinic. Doctor said that my wife's arm was broken. At the hospital they took exrays and yes arm broken just below the shoulder. She was given a shot for pain and bandaged up and given so medication. Back to the resort in about and hour and a half. Not bad. Once back at the hotel staff moved us from the bungalows to the main building. No problems. From then on the hotel staff were fantastic. The next day they called us 6 times to see what we needed. The Sunwing rep called 5 times that morning to make sure we were ok. Rafele looked after everything for us. Pre book our seats back. Arranged for and extra late check. Customer service from the hotel checked, in on us every day til we left. Fantastic. My only problem was they did not come out when we called them the day it happened. Do we like this resort you bet we will be back. This did not detour us one bit. Beds were great, food was great, service was great.

Sol Varadero Beach: very well manteined and beutiful natural sorroundi

good beautiful spaces public and rooms, well kept and attended food was good and had a variation every day the staff was educated, well mannered, try every moment to help you, had a lot of personality there was plenty activities both sports and cultural

Resonance Blu Varadero: terrible resort

Honestly i expected more...the staff was very rude...they didnt properly clean ur room...u had to beg for towels...most didnt speak english....they just starred at you....i ate the same thing everyday....the meat was never fully cooked...the only thing that was good was the pools...but they never cleaned the bottom, just threw chlorine in and barely ever picked up the cups on the side of the pool...they just went in the water until someone like us cleaned them up...i would never reccomend this h [... read more]otel to anyone...worst vacay ever...i went for my daughters birthday and she was not impressed on how it took almost two hours to receive a cake...only happiness i had was the excursions...

Muthu Playa Varadero: nice resort

Very friendly staff. Good food. Gorgeous beach well managed hotel. Good value for your money all you need is a bathing suit suntan lotion just relax. This was our second trip to playa de oro this year and they treated us very well

Royalton Hicacos Resort and Spa: It was great!

All was great, one day no air conditioning, but the pool, ocean and bar were our destinations! Really like the Butler idea on our arrival, Mayelin from housekeeping was great. Trip central Martine was great. Thank you for all your help.

Hotel Los Cactus: Wow...great vacation spot

Small, low profile buildings, with good access to all things Beach of dreams! Grounds are well landscaped and maintained> old growth and luxurious Bucaneer and mojito's for mid-morning/mid-afternoon/mid evening.... Staff always welcoming / helpful and courteous Facilities are all in good shape inspite of their age Easy to jump off into other off site Cuban adventures>>> Habana / Vinales Matansas Great on site agent support to help. Food generally better than promised. Several off the mainstream, [... read more] bars /coffee bar / Beach Grill on site Smooth arrangements...Tammy at Tripcentral onwards.... Weather////well how better can it get? Cuba needs to be seen NOW

Melia Las Antillas: Wonderful Vacation

This was a wonderful relaxing vacation. The service was good and people treated us well. The beach was gorgeous and there were activities to join throughout the day. We loved the Nurse sharks in the river around the resort and the bridges were super romantic at night.

Resonance Blu Varadero: Terrible food and service

They don't have variety of food, a lot mosquitos in the restaurants. They never effort to provide better service. The same activities in the pool and beach all the time Tv and ration in the room didn't work

Paradisus Princesa Del Mar: Amazing Resort

Just stayed here for 7 days. Pool was clean and wonderful temperature. Staff was very attentive. Room where spacious and very clean and well maintained. Beach was beautiful. No begging at the beach. Food was very good even at the buffet restaurant. Will definitely consider going back.

Memories Jibacoa: Fifth time and still good

Repeat customer, five times and counting. New management still finding it's feet but if they just relax and let the Cuban staff do what they do it will still be excellent. Location perfect. Don't change!

Hotel Villa Cuba: Great Stay! A solid 3 1/2 stars.

The extra half star is for the service. The hotel is dated but the staff were great. We had a room in the second building which is closer to the beach, and we had a partial ocean view from our 2nd floor balcony. The 2 a-la-cart restaurants were ok.( you don't go to Cuba for the food).

Paradisus Princesa Del Mar: DO NOT STAY AT THIS RESORT

Paradisus Princessa Del Mar is a very unfriendly and very unwelcoming place to stay. First, the front desk agents are very rude and do not smile. Even worst are the Lobby Bar staff. They are rude and ignore you while you are at the bar or seated at a table. The buffet morning staff was excellent. Danielyst and Luiba were professional and fantastic servers. The omelette ladies were great and the girl who made pancakes were great! Our chamber maid was amazing. We gave gifts from our heart to those [... read more] who were appreciative, however we did not appreciate the lifeguard at the beach and pool asking us for gifts. The food was not good at all. Yes there was variety of mostly bad. The stirfry service by the buffet was good in taste but miserable in service. She was so unpleasant. I watched the visitors saying thank you and she rudely ignored each one. The grounds were nice. The entertainment was boring except for the one day we had amazing opera singers. They were excellent!! Tipping is expected. If you don't tip be prepared to have your chamber maid not leave you towels for days and tell you to be more economical by leaving you a note on your bed...this was done to someone we met at the resort. The management and workers need to be trained in customer service. The front desk supervisor did express his regrets but it's our money lost and too late once were gone. Lastly, building 4 lost power on 3 occasions and we couldn't shower because it was too dark and no electricity to dry our hair. When we contacted the front desk in person she made us wait close to 45 minutes to find us a room which was available. I understand that things happen but their response to make changes and offer us a room to shower was neglectful...again poorly trained staff and management. Before leaving we kept and open mind and read all the reviews. Unfortunetly the negative reviews were all true regarding the terrible lobby bar and front desk staff. The food was bad and heard that other places in the surrounding areas offered way better food. Do not go to this resort. Sunwing was excellent. The flight attendants and pilot were great!! I would fly Sunwing again.

Iberostar Origin Playa Alameda: Poor maintenance, poor service with some exception

For a 5 star hotel this is terrible. Main restaurant under renovation, along with some buildings, construction is visible in many places throughout the resort. Most water features throughout the resort lack water or the water is shallow and very much polluted, looks terrible. The only water feature that looks OK and runs at times is the water fountain in the main lobby. No warm water for 2.5 days in the room, same problem I see was reported in the past. Room upkeep below par, noticed the area u [... read more]nder coffee table was never swiped which makes me wonder if the floor in the room was cleaned up at all. Towels picked up when the cleanup is done but no towels are left in place, of not all of them, just after another 2-4 hours you get all the towels. No TV signal (or absolute garbage quality .. think transmission of landing on the moon) for 4.5 days in at least one building, although signal was great in main lobby no desire to run a temporary cable and fix the issue quickly. Attitude of staff in restaurant varies from totally ignoring you to hugs and kisses exchanged the moment one shows up in the restaurant, provided previous tips were generously given. Two exceptions, Frank Ernesto and Yurisan, both working in the restaurant, absolutely outstanding attitude and great service. Beach features lots of garbage, especially empty cans and cigarette buts. There is no cleanup of the beach done, none. Lifeguards that are also in charge of renting water kayaks spend all day in beach lounges browsing furiously on the cellphones, barely turning their head around when one inquires about getting the kayaks, or the bicycle boats out for a ride, don't even think about helping you with that. They are however quite fast when a deal with Cuban cigars is to be made. Animation stuff aggressively goes after younger women especially when single. I saw some of these women putting up with an animation guy for long period of times on the beach when it was obvious all they want is some time to relax, read a book, etc. Cuban store has very high prices for cigars, about double from what the Varadero airport stores offers. AC in the room was running but during the day had mostly no impact on the temperature, maybe on the humidity. At least was not noisy. Food was just about the same every single day, the beef meat made on the grill for example takes good jaws to chew and a fair amount of strength when holding the knife and fork to cut it. The only good features in this hotel are the warm water in the ocean and the sunny days. I stayed at 4 star hotels in Cuba and they were much better in all aspects. I do not recommend this resort and I will not return to this resort.

Hotel Los Cactus: All needs met very good and well run resort

Great size resort with several places to drink, eat and be entertained on a nightly basis. $ 5 pesos for a lift to downtown Varadero and great shopping areas and clubs like " BEATLES " with incredible live bands in the evening, covering rock classics from the last 40 years.