I only have a previous all inclusive to Cuba to compare this to but this was many times better. The room was nice the resort was great and the food was amazing. Especially like the alacart we went to. Mexican and Japanese. The food and service were excellent. The only down fall was we could not get a time before 8:30 which we found late.
All in all a great trip. Loved punts Cana. Would come again.
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Sunscape Coco Punta Cana: Not ALL That!
Aside from the food EVERYTHING else was a Poor excuse...
Arrived mid-morning to Be Live ushered into a meeting room to find out our rooms would be available at 3pm (at which point our room was not ready) and to be briefed on their "issues" locals constantly asking to sign up for excusions etc etc never mind the locals/vendors asking you to take photo, hair braids, beads etc.
96% of the staff spoke little to no english.
95% of the serving staff we visited at the RSVP dining restaurants did no[... read more]t accommidated us with a friendly greeting or offered us drinks. We would wait and wait for them to approach us even upto 15mins (= Mediterrain Restaurant) Not at any of these restaurants did we get an explaination on how the menu worked = options to choose from.. 2 from here 1 from this sections.. noone said "help your self A-la-cart is right there for you while you wait" etc etc
3 maids walked in.. on 3 seperate occasions. Keep that "do not disturb" sign on the door was quickly used and ignored... even when u tell them your in the bathroom they will still walk in and do what they have to do and then quickly leave.
Our room (ceiling) dripped water constantly.
Our bath tub had brown spots left over from their construction.
We had 8-6 hours without any running water on day 2 of our stay. Try showering and getting to dinner on time.
We had 2 hours without running water on day 3. Again, when we needed to be showering.
No clean/ mopped floors for the whole week, 2 of the 7 days no made beds, 2 of the 7 days no clean towels (not the same days..of course). I looked at those coffee stains day in and day out and asked myself why was I evening tipping?
Music blarring from adjacent rooms at 2-4 am - No courtesy
We found our safe opened (thankfully nothing taken) but opened non-the less due to an issue which they couldn't fix - but i eventually did.
Front Desk would only say "sorry for the inconvenience" never sent clean towels, anyone etc etc. never rectified the issues or offered us another room.
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Casa Marina Reef Resort: amazing resort
the view was awesome would not get tired of looking at it all day!! the staff was great very friendly . rooms were clean and bed was comfy. no complaints at all great value for your money. the food was good just what you would expect from a all inclusive
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Bahia Principe Explore Punta Cana: Nice resort
The staff there were amazing treated us like gold.the food was amazing and the Michael Jackson performance was mind blowing.the room cleaning could have been a little better.beach was beautiful. I really in joyed my stay can’t wait to go back
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VH Gran Ventana Beach Resort: VH GranVentana Beach Resort Puerta Plata DR
The rooms were a bit dated. I found the food was good,lots of variety.The grounds were well kept & also were manicured daily.The pools were great ,but the only concerns were that pool chairs were not sufficient in number ,also the pool and beach umbrella were really scarce By the time we reached the beach or pool all the umbrellas were gone as people had put towels on the chairs which I think should not be allowed ,. Entertainment was horrible. Would I return to this , resort -no. The money I p[... read more]aid for this trip would have been better spent at another resort. Rhonda
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Lefty -
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Blue Bay Villas Doradas: A Great Week at this Resort
This resort was wonderful, rite from the main desk, the staff at the buffets, the cleaning staff, entertainment staff,bar staff, the rooms were very nice and clean and the beach area was awsum. We made a room change because I had canes for walking and wanted to be central to the dining area and the beach and their was no problem with that being done and on the 3rd day, our hand held shower line started leaking, we reported it to the front desk going to breakfast and it was replaced within 45 min[... read more]utes,( NO PROBLEM ). The buffet staff were nice and quick to respond to what we wanted and the food was nothing to complain about rite from breakfast, dinner and supper, we had some fussy eaters with us and their were ( NO PROBLEM ) with the food. The cleaning staff were in our room before 10AM and that was a first for us at any other resort and the room was cleaned as our first day. Jorge and his entertainment staff were always on the move to keep you active and entertained, especially Luis which we seen every day and was very entertaining to all of us in our group. The bar staff was great and friendly with one leaving the bar to get more white wine for my wife and I did not get her name, she was at the bar by the stage next to the pool bar.The beach was clean, the water was warm and the shelters were OK but could use a little work to keep the material on the shelters.Ceasar was very entertaining and helpful in booking a trip to town for 6 of us on Friday and checked in everyday to answer any questions we mite have. We had some photos done by Everest which were excellent and he entertained us in doing the photos, lots of laughs. We had a great week, ( 6 CANADIANS ) from April 9 to the 16 and would do it again.
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Jake -
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Iberostar Waves Costa Dorada: Not live up to expectations
The check-in was not good, we didn't get an explanation of the services, restaurants, bars locations or meal times. The room was a bit of a let down with many items in need of repair. On the bright side the food was good and the staff were polite and efficient, always attending to your needs. The gardens were kept in good order and with the ponds and fountains made the grounds picturest. The beach was well kept and the lunchtime BBQs were good. In the evening the shows that the hotel put on were[... read more] excellent. With the exception of our accommodation we did enjoy ourselves.
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Grand Sirenis Tropical Suites: It was ok! Not somewhere I would go back to!
Not a resort that I would return to! On arrival, they had the room under my husbands middle name when I was the one who booked it! We had to wait for our room which was fine as we went to the buffet! When returning at 3pm to get our key cards, the attendant walked away without even letting me know what she was doing, returned 15 minutes later and told me the room wasn't ready. Finally after 45 minutes, we got to our room. There were no beach towels or bathroom towels. After another trip to[... read more] the main reception, we waited again for 30 minutes for towels. All week, the service was poor! Our personal Concierge was only seen on two days. The room was great - we had an updated suite! The food was the same day after day - there was very little variety even though they stated they had different themes. We only received one a la carte as half the restaurants in the resort were closed. The beach was beautiful, the pool was great (never had a pool that was over 6 feet deep before) and the grounds were very well kept. The bartenders tended to over-pour your alcohol. The water park was a ten minute walk from the resort and open to the public on certain days. We only went once as it was packed. On two evenings, there were venders lined up down the main walkway selling their wares, they were very pushy and some became rude when you said no thank you. My son enjoyed swimming in the pool and ocean every day, the weather was great and it was a week away from the daily grind!
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Barry -
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TRS Cap Cana Hotel: A Little Piece of Paradise
I had an amazing time at this resort. The service and friendliness of the staff as was 100%. It is a small resort with only a small number of rooms so the guests get to know each other quickly and new friends are easily made.
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Bahia Principe Escape Ambar: Good resort
Great beach. Excellent food. The rooms were nice. The ala carte restaurants were excellent and the service at those restaurants were fabulous. Room service was good. Staff service and guest service was poor. Guest service employees were unprofessional and booking ala cartes was stressful, staff were rude and did not book us for any of the ala cartes that they said we were booked for.
If it were not for the great beach, excellent food and otherwise friendly staff, our trip would have been r[... read more]emembered as a stressful encounter with rude employees.
Also this resort has the feel of an annoying telemarketer, as you are solicited by the resorts staff in every build to book trips only through them and not travel agents. Mia you like talking to telemarketers during dinner time then go to this resort.
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Riu Republica: Fantastic resort
Rooms were clean and modern. Food was great and awesome selections including Italian, Spanish, Steakhouse, Asian and Indian. No need to reserve and did not have to wait long to get into any of the restaurants
The staff were very friendly and accommodating
The adult waterpark was tones of fun !:))))
Lots of activities to keep you moving and fun beach and theme parties
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B902 -
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Secrets Royal Beach: Beautiful Resrot
Secrets Royal Beach was absolutely beautiful... the grounds were well-kept and romantically lit in the evenings, rooms were spacious and clean, service was good.
Large, white sand beach but quite a bit of seaweed. We did not spend near as much time on the beach/in the ocean as we have in previous years at other locations.
Highly recommend a swim-up room; poolside bar service meant that we could relax in our own "private" setting whenever we didn't feel like being part of the crowd. I[... read more]t made for a very relaxing holiday.
Our favorite spots were the pool bar, the beach grill, Tamarindo (Mexican restaurant at Larimar), and Oceana (Seafood restaurant at Secrets).
Pay attention to the dress codes at certain restaurants prior to travel to make sure you are equipped! None are out of the ordinary, but we did spot a group giving the staff at Oceana a hard time because the men did not have closed-toed shoes.
We did very much like the food on the resort (and at the neighboring Larimar) but I will mention that 3 of the 4 travellers in our group got sick during our stay; 2 of which had taken Dukoral prior to trave. Sickness varied, lasting from 2-6 days. It is difficult to say whether this is a direct result of food/water on the resort but it seems likely, given that no one had consumed tap water or food from outside the resort grounds.
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Melia Caribe Beach Resort: What a beautiful resort.
This was truly an exceptionally wonderful experience for us. The hospitality was of a high standard and the staff at the resort ensured that our expectations were met during the 7 nights (April 13/18 thru April 20/18) spent there. The breakfast, lunch and dinner were of a very high standard along with the daily and nightly entertainment.
We are going to return to this resort and would highly recommend this hotel as a vacation destination to our family and friends.
Please convey our sincerest[... read more] congratulations to the management and staff of the Melia Caribe Tropical for their excellent service
Thank you
Albert John and Marjorie Layne Simon
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Ferit -
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Bahia Principe Grand Bavaro: My 8 th times there.
We love this hotel, for the location, for the service, for the beach, for the beautiful grounds, clean rooms.
Friendly service, help. We stayed at this hotel 8 times, and will go again and again.
Who ever criticize this hotel must have very very high expectations. For this kind of price what else they want.
One more thing that we don't understand, why man don't obey the dress code rules, and go to restaurants with shorts, flip flop sandals and baseball caps at night while their ladies are in [... read more]proper, nice, night attire. Respect guys.
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Robert F -
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Bahia Principe Explore Esmeralda: Great value/good resort
This is a huge 5 star resort, and has pretty well everything. The pool is in the shape of the number "8", is huge, has a kids area, a whirlpool and a bar. There are also several kids and family games organised round the pool area, during the afternoons.
Several restaurants are available to handle your hunger, however our favorite ones were the two (all you can eat) buffet style. The vast variety of food available, and all was absolutely delectable and tasty. The service is exceptional. They[... read more] constantly chearfull, bring you water (and drinks), and remove your used/empty plates.
The beach and lawn chairs area must be experienced. The calmness and soft sound of the waves rushing onto the sand. The beach includes a bar and a dance/exercise area (with loud music).
The nightly entertainment by the pool was appreciated.
The rooms are well laid out, comfortable and spacious.
However...room service was horrible. When we returned to our room in the late afternoons, we either had to request blankets or face cloths. These were items the were removed from our room, but were not replaced. I find it absolutely unacceptable to provide room service (clean the room/replace towels/etc.) and forget to leave face cloths. This happened several times. The sign on the mini bar/fridge indicated that it is replenished daily, however that did not happened.
Also, we had had to call for burned ceiling bulb, etc.
I was really disappointed with the room service from a 5 star resort. To be fair to the readers, I'm not sure if this was simply an isolated incident, rather then the norm. I may return to this resort, however my room expectations will be lower.
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Sunscape Coco Punta Cana: Great Vacation
We just came back from a weeks holiday at Be Live Collection. Overall we had a great trip and will definitely return. Check in at resort could use some tweeking as its a little hard with communication barrier and unorganized (this was our experience) with room and VIP services we were suppose to have. Don't get sucked in to the "welcome gift" offered by the light brown button up shirt and dress pants guys unless you are interested in time shares. The resort is fairly big and is well maintained w[... read more]ith lots of pools throughout. There are 16 blocks with the higher blocks being furthest away and is a bit of a distance away from main lobby and buffet so careful on where you book. The VIP areas are very nice and highly recommended for eating at a seperate buffet and having private areas on the beach. We stayed in Block 16 the newer block and our room was very nice but little loud sometimes at night as its near the roads and local vendor stores and outdoor pub. But we had a fairly private pool with a bar pool side and was great away from the main pool if needed so pros and cons in this area. The resturants were really good, buffets had good variety and the burger house had decent variety to choose from. Staff at the Aqua buffet by far the friendliest, very professional at the el cartes and found little overwelmed staff and some not so friendly at main buffet but it holds alot of people so Im sure alot on them keeping up. Overall we had a great trip and will return for sure but hope to get somewhere near middle of resort.
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Kira -
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Paradise Playa Dorada: Cute and Comfy
To start, I want to thank Heather from Trip Central for going above and beyond to make my boyfriend and my 4 year anniversary amazing!
She answered all of our questions in a timely manner, held the line for me as I was at work while booking, and wished us a happy anniversary!
The hotel was REALLY clean, the staff was friendly, entertainment staff treated us like family, ( thank you kelvin, Roberto, black panther, Tracy and yancarlos).
The food was amazing, I can’t get over how fresh the fo[... read more]od was every day! The cooks were always rotating the trays to ensure you had fresh food all the time.
The beach was clean and the chairs were comfy.
The rooms were always clesned each day in a very timely manner, the beds were so comfy and the pool was always fun and the games that were played each day always changed!
I would really reccomend this resort if you want cute and cozy!
We both made new friends that we will keep in contact with forever, memories from this resort will definitely last a lifetime!
Thanks again Heather and Trip Central :)
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Melia Caribe Beach Resort: Average Resort
We stayed at this resort the week of April 13th to 20th, 2018. This is an older resort with nice mature grounds. Upon arrival we were unimpressed by the lobby but was clean. We arrived around noon and tried to check in after a considerable wait - not due to any huge crowds but due to “system issuesâ€. After some time we received our bracelets and were told to return around 3 because our room was not ready. So a good part of day 1 was wasted at the lobby. When we returned close to 3 t[... read more]here was another huge lineup. Eventually we got our room. It was clean but average. Food was ok, unless you’re really picky you’ll find something. Don’t have any complaints about the staff at the restaurants, they all work long days and we’re very attentive for the most part. We ate at most of the a la cartes and they were ok. We never had to wait for a table but this could’ve been because the resort was not full. I sense this would not be the case during the busy season. The beach is lovely and there were always many chairs available. Again possibly because the resort was not at capacity.
There wasn’t too much in terms of fun games and activities at the beach, there were some activities at the pool but nothing like I’ve seen at other resorts. Evening entertainment at the theatre was average. What we did enjoy was that they had a variety of live musicians and singers performing at one of the lobby bars every evening near the main lobby. The resort is really large but they do have trollies circling the resort on a regular basis. These are not the typical golf cart looking ones but actually look like little trains with a caboose.
Bottom line, the resort was ok, wasn’t the best nor the worst we’ve stayed at in Punta Cana. Had I not got a really good last minute deal, I would’ve been disappointed but for what we paid, it was ok.
Special mention to our travel agent Victoria Sullivan who was very responsive and attentive whenever I had questions.
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Kobie -
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Casa Marina Reef Resort: Sun in Sosua Domica Republic
15 Minutes from the Puerto Plato.. bonus! Casa Marina Reef or Casa Marina Beach is the same resort.
Taking the free bus, Don't. Get yourself a taxi. We waited over an hour for the so called stragglers
Reception, a zoo! Incompetent, people butt in, and they give you miss information!.
Map of the resort (out dated, misleading and inaccurate) including info when questioning the staff later.
Pop, water. Rum await you in your room.
If you have any mobility issues with walking, do not come here.[... read more]Even wheel chair ramps are very narrow, where they exit. Steps everywhere, 1-3 mostly. Flag stone walk ways very uneven and a substantial trip hazard. People we met said it was probably a sobriety test. It would be very difficult to access the beach.
Balconies or patio with each room, views wonderful. Renovated rooms $ much nicer. We had a third level room, no ramps to room, only stairs.
Plenty of lounge chairs,sun or shade, umbrellas and free beach towels.
Pools were wonderful and clean. Infinity pools really nice when they had a sign up that said "Adults Only", but was removed from time to time.
The only "full time" open washroom was at one restaurant, another restaurant had facilities only when open. Mind you they all had toilet paper.
Most staff were pleasant and nice, able to speak English. Some were surly. Myself, I stopped using one of the bars since the female bartender refused to serve me, even though I had done nothing wrong, always polite, kind and waited my turn.
Food, it is was it is, but there is a variety, be creative.There are many ways how you can eat spam. Bacon is offered rarely If you want spices,bring your own,they do have salt and pepper, mayo , ketchup, you need to bring your own hot sauce, salad dressing is oil, vinegar. If you like ranch etc, bring your own There was a toaster and panni press. Dishes in the hotel pans on the buffet were cold even if they were meant to be warm/hot. Bring your own drink to supper or you will only have water, or wait 40 minutes to get served.
When the dish is labeled do not trust the sign.Put a little on our plate and taste it. Blueberry juice as labeled was cranberry. Creamed shrimp soup had no cream nor any shrimp.
Step out of the resort and you are in town!
Wifi $ is very iffy at the resort..go to town, stop at a bar, less than a 3 minute walk and get excellent free Wifi.
A range of activities for all ages. Quiet after 11pm. If you think one pool area is noisy, move to another.
Bring your own insulated mug/bubba cup, they will refill and it will save you trips and waiting at th bars.
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Mark -
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Bahia Principe Grand Bavaro: Nothing but positive
This resort is by far one of best we have ever visited. We were here for ten days and have nothing but positive to report. From the rooms, getting around the resort, the staff, all positive. For the size of this resort it is very well organized, the food was top notch and no waiting at the buffet to fill your plate. Probably one of the most impressive things was how clean everything was. Again for the size it was incredible how clean any public area was including washrooms that were imaculant.[... read more] Would certainly return to this property.