Bahia Principe Explore Akumal: Amazing Resort

Just returned from a vacation at this hotel.The grounds were immaculate,the food was out of this world. The resort employees were always very nice and extremely helpful. Lots to do there and even though it is very large still very easy to get around. Would recommend this place to anyone and we will be returning in the near future. Can't say enough good things about this resort !!!

Paradisus Playa del Carmen: Beautiful setting

Nice &clean Good service The ground is green and lot of space to relax The room is cleaning at lease 2 times a days.the restaurants with reasonable food but the service is excellent all the time from my experiences

Blue Bay Grand Esmeralda: Fun Holiday

Went to this hotel from January 26, 2019 to February 2, 2019. Enjoyed my vacation. Positives were the building location to the beach and pool, very clean, great food and wonderful staff. Negatives were the room was dated (could use a face lift), beach was eroded and in need of repair, lots of seaweed, noise carried through out the hallways right into the room, entertainment was very lacking as was the Black and White and wild life critters running around the resort.

Barcelo Maya Colonial: Great week spent with family

This is a very nice resort. Very quiet and relaxing. We attended a wedding and it was beautiful. I would definately go back. I wasn’t a fan of the beach. But we fixed that by staying by the pool. One thing to keep an eye out on. Make sure you don’t book while Crash my Playa is on. It’s a huge party/concert. It’s just drunk people everywhere with nowhere to even sit. I’m happy this was only on the first day of our trip.

Valentin Imperial Riviera Maya: just got back Jan 2019

Grounds were beautiful and very well maintained. Staff was lovely. Rooms were large and clean Beach was clean, great sand and waves just right - water was warm. Restaruants were frecsh and nice drinks were awesome, and staff happy to serve them the food was just mediocre compared to other resorts with the same ratings. food service was great - hot and fast - lots of choices. alot of walking on this resort. Not enough signs to keep you on track - took a group of 5 about 4 days before we [... read more] really figured out what was where and the quickest way to get where we were going. the pool water was really really cold - every single person that stepped into it had a comment about the how cold the water was. We choose the sea as it was warmer. No one sits at the swim up bars, it is just too cold. there is no dinner buffet and no reservations in restaurants, so we waiting on average about 1 hour and 15 minutes every night for dinner. One of our rooms had no hot water for the entire 9 days, even after mentioning it several times, also had a toilet that ran on and on, so every flush we had to reach in the tank and fix it. chairs at the pool and beach require playing the game. First 4 days, 5 of us could not get chairs at the beach or at the pool at around 10 am. Although the hotel says they enforce a "dont leave a towel on your chair to reserve it" policy, they don't! So up we get at 7 am to place towels on chairs, which worked for a couple of days, then all of a sudden we all gone for lunch to come back to our chairs being occupied by others that said the hotel staff took our towels off so they could have the chairs???? Really big disappoinment. The excursion staff are awesome and helpful as were the bellboys. All in all - the resort was nice but i would not return.

The Fives Beach Hotel and Residences Playa Del Carmen: Best resort I have been to

My daughter and I were lucky enough to go to the 5 Azul resort in Playa Del Carmin from Jan.26 to Feb2 It was clean ,very well kept grounds...the staff were so very polite... Food was by far the best...I have never seen so many veggies and fresh fruit it was so scrumptious...also quite a variety of cheeses.. There are many restaraunts / booths/ snack bars available and they are spread out accordingly.. I cant stress how delicious the variety of foods they are available. Wonderful vacation [... read more].. Gracious...Debbie

El Dorado Casitas Royale: Best vacation I ever had at the El Dorado Casita Royale!

This hotel was beyond my expectations. The service was excellent. The resort was maintained beautifully. Most importantly the staff was amazing. As soon as we arrived we were greeted outside the lobby and they took our luggage. I expected to go into the lobby to stand in line to check in (which I have done in all of my experiences with travel) but this was not the case. They made us feel so welcome and special. They gave us champagne and whisked us away into their golf cart. Took us right [... read more] to our beautiful casita suite. Shortly after our luggage arrived. I highly recommend this resort. I am definitely going back next year.

Ocean Coral and Turquesa: Great vacation

The resort was great (not as big as others, easy to get around, clean)! Our rooms were clean (a little musty smelling but we had a lot of rain). The majority of the staff were friendly and went out of their way to help, the food was satisfactory to great (depending on where we ate). Really enjoyed our meals at the Japanese, Italian and Mexican restaurant. Found the steaks at the steak house really fatty and the food at Route 66 (after dinner hours - cold and unappealing). The beach is long an [... read more]d narrow. Enjoyed playing beach volleyball but court is close to the water.

Valentin Imperial Riviera Maya: As Expected - Met All Expectations

3rd stay at Valentin and this time I took my 3 daughters; once again, I (we all) would go back! The food and service was the best, at all of the several a la carte restaurants as well as the breakfast and lunch buffets in which we ate, and there was never a long lineup. The grounds were immaculate, the rooms were kept spotless, and as per usual, the staff were always friendly and accommodating. Great value for what I rate to be a "6 star" resort. Will recommend to anyone. Bob Wolfe

Wyndham Alltra Playa del Carmen: Amazing Resort, Best Holiday Ever

The Staff step over backwards for you, full service around the pool by their super friendly staff and waiters!! The Entertainment in the evenings is beautifully set up and so much fun!! They have live entertainment outside every night with some professional dance team, Awesome!! We're thinking of going back for New Years!! That would be super Amazing for sure!!

Dreams Huatulco: Great Value & Great Stay

This is my second time in Huatulco and my group and I decided to try Dreams as we saw the grounds had more pools and restaurants than our previous stay at Barcelo. Dreams was definitely a DREAM. Our group had our rooms close to each other and oceanviews! The rooms were large and clean. The 3 infinity pools facing the ocean was fantastic, clean made our trip. The service by the pool were a bit slow but all servers were friendly and did their best with the large groups. The food was good  [... read more]and our favourite spots were the buffet, Mexican and Italian restaurants. I also enjoyed the lobby entertainment which kept the nights lively past 9:30pm!

Secrets Maroma Beach Riviera Cancun: Beautiful Resort awesome staff

The resort is beautiful and the beach was awesome. The staff were really friendly, helpful and attentive. Food was great. I would highly recommend it. The best food was at the sea food restaurant and the pool side “Bear foot bistro” was awesome for lunch.

Catalonia Playa Maroma: Amazing resort.

This hotel doesn't look as good on the pictures as it really is. It is not to big so is not too crowded. Very nice area all covered by bush, large enough for long walks. No insects, those Coatis living there are very friendly and they are cute. Hotel is very clean and well maintained. Service excellent. Food awesome. We were lucky it was not many weeds on the beach which is beautiful. The weeds appear mostly with stormy water. We had three generations family vacation and we definitely will come  [... read more]back to this place.

Grand Sunset Princess: Not a 4.5 Star Resort

As I reflect on my experience at the Grand Sunset Resort in Playa Del Carmen, Mexico I cannot recommend this resort to family or friends let alone fellow travellers looking for a 4.5 star resort to vacation at. On a positive note aesthetically the grounds and rooms are very nice; water pressure and hot water for showering is better than most places I have stayed; there are plenty of pools and outdoor bars to choose from; the habitant preserved with spider monkeys, codies, iquana and other wi [... read more]ldlife birds is pleasantly unexpected; the 24 sports bar is convenient and the layout of the resort is easy to navigate for its size but unfortunately and disappointedly this is where it ends. If this resort wants to continue acquiring vacationers worldwide with expectations based on the resort’s rating I would suggest the following improvements: 1) speed up check in. It took longer than expected considering the number of staff. 2) advise staff to not continuously harass patrons to attend timeshare presentations, take photos for a charge and to book spa options. We are on vacation for a reason. 3) improve the quality of the linens 4) do not lock the air conditioning max in the room so that humidity cannot be reduced. It is unhealthy to sleep in a room where it gets to a point where all your belongings absorb moisture and nothing feels dry. 5) the beach was overcrowded with too many loungers, the ocean was dirty and had a foul odour because of the seaweed and the shoreline rocky making it impossible to enter the water without shoes. The codies although adoreable run around uncontrolled stealing food and running in and out of garbage cans. Simple solutions to solve these issues. 6) the themed buffet lacked flavour and variety nor did it cater to vegetarians except for a very small area nor did the beach or pool grills. The meat and other options were left out too long without being replaced with fresh items to prevent bacteria. Please consider everyone’s dietary options seriously and salmonella is never acceptable 7) don’t charge extra $$ at an all inclusive resort. The al a carte restaurants were not “all inclusive”. There were items on the menu that were extra $$. The ambience, quality of the food and service was more like a 2.5 - 3.0 star rating. 8) staff at the sports bar did not call security nor take responsibility for outbreaks resulting from patrons who exceeded their alcohol limit and became abrasive and intolerable. 9) alcohol and beer served was very poor quality although better options were visible. Once again an upcharge. 10) quality control in all areas where food and beverage is being prepared and served needs to be greatly improved. Having your entire food and beverage staff wear hair nets is not enough. Several patrons including myself as well as my boyfriend were affected with bacteria contacted through food or drinks resulting in days spent ill instead of enjoying a long awaited vacation away from home. Bacteria could be smelt at the pool and sports bars. I mentioned it to a staff member but was ignored. I became quite ill 5 days into my 10 day stay experiencing food poisoning symptoms. I am still not feeling 100 percent. Bacteria and food poisoning is a serious health concern. The resort should be taking action immediately to facilitate a plan to correct outbreaks. In conclusion despite having suffered from bacteria and the disappointment of a 3.5 star resort disguising themselves as a 4.5 star we tried our best to enjoy ourselves and met some amazing people along the way. P

Grand Oasis Riviera: Really Beautiful Resort

The resort is beautiful and well kept.Our room was clean and the beach was gorgeous. The only thing we felt was a let down was that they had really nice restaurants but they were under staffed so we didn't get the service that the restaurants should have had. This was our second time going and the first time the restaurants were great. It seemed like there had been some changes to them. The buffet was amazing though so we ate really well there almost the entire time, and sushi on the beach w [... read more]as so good. I also LOVED that there was a great cafe on site to get a really good coffee/latte whenever. Overall we love this resort.

Hyatt Ziva Cancun: Amazing resort! Loved every minute of our trip.

Can't say enough about this hotel. I have been to Cancun many times, and this was by far the best resort. Staff were so accommodating and attentive to our needs. 9 days was not enough to enjoy all the great food. Never had to wait for a table and the food was freshly prepared by skilled and professionally trained chefs. We tipped well, but it was never expected. 5 stars plus for Hyatt Ziva.

TRS Coral: Beautiful Resort

Beautiful resort, very modern with all amenities in rooms that you need and then some. The staff were extremely friendly and tried to be helpful where they could. Butlers are not true butlers, they are concierge like roles that have multiple rooms to assist. The beach is beautiful with soft white sand. Chairs were available in the TRS section,but not enough umbrellas on those days with no clouds. Bar service on the beach was good for the most part. They need to put in washrooms on the be [... read more]ach somewhere. Its not that far to pool washrooms, but you have to leave the beach. One staff member said that was in the plans down the road. Rooms: Wonderful. Only complaint would be that the bar fridge took all day to be stocked and some days we had to call room service to bring water as we were running out, but not that big a deal. Balconies in the south facing junior suites are huge, but not comfortable furniture for lounging. Would recommend that 2 loungers be provided. There is plenty of room. Most rooms have some sort of oceanview. We had a room on the side facing the Secrets resort in building 1. Great views and sun most of the day. Sunrises were beautiful. Food: Food was good, but a la carte restaurants were very slow on the TRS side for breakfast. Would love to see a breakfast and lunch buffet on the TRS side. If you wanted quick buffet instead of average 1 hour in an a la carte for breakfast and lunch you had to go to the family side buffet. A bit of a walk, but not too bad. A la carte reservations were frustrating. Never available at the time you wanted or day you wanted, then if you went and took a chance on a walk in, it was no problem to get in and half of the tables were empty in some restaurants. Recommend that they just do first come first serve and staff up to serve the full restaurant. Was told that tables were empty due to staff levels, not capacity for seating? Helios was open for lunch every day, but some days not enough staff. Turn that restaurant into a breakfast and lunch buffet - problem solved. CHIC entertainment was well worth the confusion around getting tickets from our butler. They automatically schedule you for the night before you leave, but when you have an early flight its not ideal. We managed to get tickets for another night, but not without a lot of run around. Finally went to the front desk and they resolved and got us tickets for an alternate night within 15 minutes. Pool bar entertainment was really good in the afternoons. Singers, violin player, jazz ensemble. Overall a great experience and we would return to this resort next year or a couple of years from now to see if some of these things have been ironed out.

Grand Palladium Select White Sand: A most stunning and palacial destination

this hotel was not only beautiful, but spotless, lavish, updated, and the staff went out of their way to accommodate you...every staff member always said hello and was quick to help. The food and beverages was FANTASTIC.

Iberostar Waves Quetzal: Paradise!!!!

This was definitely worth the money. Absolutely beautiful surroundings with nature at its best. Hotel was very clean and the food was excellent. Location is 30 minutes to playa on foot. Didn’t seem crowded by the pool.

Secrets Maroma Beach Riviera Cancun: Incredible beach! Resort area is beautiful!

The food was less than adequate in all the restaurants. The best meals we had were at the buffet. The beds were very hard and made for an uncomfortable nights sleep. The service was excellent in all areas with the exception of the Japanese restaurant where the server literally rushed us out the door. The beach area was amazing and the resort grounds were beautiful and kept very clean.