Hotel Roc Casa del Mar: food management

facilities, beach, entertainment, were all okay, food ,management was a disaster, the 2 buffet tables were with in 8 feet of the hot food dispensing counter so there was a constant problem moving around the tables with the lines for hot food, the dining room was large but the service area was squeezed into one corner, 5 our of 6 days there were no eggs on the breakfast buffet, on 2 occasions i asked for eggs and got on one day tray of scrambled eggs and boiled eggs, the next day only boiled eggs [... read more]. but they had large bowls of red and green maraschino cherries, the snack bar ran out of ketchup on the 3rd day and on leaving we went at 515 to the open snack bar but they had not eggs only chicken or fish, so we went to the other snack bar for sandwiches but of course they had none so we had no breakfast that day. lunch and dinner usually had one meat dish and 4 to 5 fish dishes in the buffet, hard papaya, pale pink guava, mostly green tomatoes , etc. We have been to 9 resorts in Cuba and for sure will not return to this one, the one a few doors down, Starfish at 3 stars was much better

Ocean Blue and Sand: Good ressort, but!

It smelled of humidity in the room, we had to change rooms for 3 times. Always take upstairs rooms.

Valentin El Patriarca Varadero: Food excellent

Towels, furniture in the room are very poor and old . and also lots of bugs bites in the room and bit us The water is too small and can not take the shower I recommend that towels, furniture need to change and water pipe also need to repair room service are OK.

Valentin El Patriarca Varadero: Disappointing

Resort was a 2 star. Room locks didn’t work several times, many food items not available. Pool towels could not be exchanged daily. Air conditioner was extremely loud all night. Beach was dirty and rocky. Not many pool activities throughout the day. Do not stay here!!

Valentin El Patriarca Varadero: Above average resort for Valadero standards

Buffet food was re-served in a number of dishes Never enough toilet paper in the main and pool area bathrooms Beach had huge dips that were hard to step up Grounds were kept very neat and clean Staff very polite and accommodating Excellent show and food on Christmas Eve Pool was not heated but very clean

Playa Vista Azul: Catlinggrand

We were travelling with our son and his family over Christmas. We asked to switch rooms because their disco entertainment at night is outside and it happened to be right beside our bank of rooms. If you don’t mind being up until 2 am I suggest not staying pool side.

Playa Vista Azul: Beautiful Views

Infinity pool was awesome, beaches were sandy and warm. Staff was great and Mikes coffee bar was amazing. We travelled at Christmas time, so Christmas Eve was a big deal in Cuba. Resort is close enough to grab a cab into Varadero.

Valentin El Patriarca Varadero: Great Overall Experience

Our room was well maintained by cleaning staff. The food varies depending on if it's the buffet or an a la carte restaurant (mostly okay-good). The staff is friendly and helpful. If English is your only language you will be fine, most either speak English or have a good grasp on it. Highly recommend excursions to Matanzas and Havana if you can. It's good to get away from the resort as I don't think this is a resort that can entertain you at all times. Though they do have resort events like beach [... read more] parties, it's just not going to be frequent enough to limit yourself to just the resort.

Playa Vista Azul: Great resort, beautiful beach, good pool

Room: We stayed in a deluxe room which had a large king bed, fridge, table and two chairs and a small sofa. Plenty of space for storage etc. 1 large bottle of water and 2 pops were provided each day. There's a coffee maker but only with tea bags. The walk in shower was very nice although hot water wasn't always available. Toilet area also fine. We found the rooms a little damp but it had been raining for a few days when we arrived which may be why. Our pool view room also had a (distant) ocean  [... read more]view from the balcony. Eating: buffet has a good selection (not amazing for vegetarians but you'd manage) and food quality was ok. Italian restaurant on site very good but small portions and long wait. We didn't try the other 2 restaurants, menu didn't seem too different from what you could get at the buffet. Sports bar was our favourite for billiards and drinks, best coffee is at the lobby. You can get hot dogs and sometimes pizza between meals. There's also a bar near the beach and one by the pool as well as a coffee house. Plenty of good drinks available. Entertainment most nights eg magic show, singing etc were pretty good. Beach: on site and beautiful. Sand is perfect, water is pristine. Plenty of beach chairs for all, some in shade. Pool: a huge figure of 8 shape, hard to describe but it's cleverly designed. There's an infinity pool by the lobby with a gorgeous view to the ocean. Service: staff were courteous and helpful. Overall: our first stay in Cuba so I can't compare to other Varadero resorts, but we (family of 4 with teens) enjoyed our stay and would consider going back to this hotel. Best part was the beach, least favourite part was food quality.

Hotel Roc Casa del Mar: Don't Recommend

It was the worst place to go to. Food was awful, pools were dangerous , my kids cut their feet inside the pool because of all the broken glass in the pool. rooms were not that clean and we had a rat in our room and no one would come and take it out for us, called customer service many times and they would hang up on us, eventually got a hold of them and said that someone would come and no one showed up. I can go on and on talking about the resort but i'll leave it at that...Worst vacation EVER! [... read more]!!!

Ocean Blue and Sand: Many small irritants

Our complaints started on the first day. They did respond promptly. The thermostat did not work properly, the ceiling light would not turn on, the safe was locked, the mini fridge was empty, there were no bed table lights. Our room was surrounded by rooms occupied by high school students on their graduation trip. They had loud music all night, played ball in the room, banged doors at all times of the day, knocked on our door during nap time by mistake. Many times we had to go to the bar to get o [... read more]ur own drinks as the drinks we had ordered at the beginning of the meal did not arrive by the time we were finished. At the beach they have placed enormous sand bags that ruin the view. On the other hand, the food was superb and the service in general was acceptable, although not consistent. We enjoyed the entertainment team. There are lots of things to do for people of all ages.

Ocean Blue and Sand: Great resort!

Hotel staff were friendly and helpful. Food was fantastic and very good quality. Pool and beach areas were clean and well maintained. Rooms were spacious and clean. Only downfall were the vendors selling their little trinkets and whatnot. Very pushy and wouldn’t take no for an answer.

Ocean El Faro: For first time travelers, it was great!

Pros: Just got back from this resort and had a great time! I was traveling with my three children and never were they bored. The lazy river was a hit!! Rooms were very clean and the beds so comfortable. If you enjoy music from Michael Jackson you should hit up the entertainment!! Staff was great, thanks Caesar!! Cons: Their are multiple a la carte restaurants to choose from but always seemed to wait in line to get in. We had difficulty getting change.

Hotel Roc Casa del Mar: Cool

Liked the food and the people were helpful. When we needed help with something they helped out. Amazing guys !!! Thanks guys for everything. From food , service to helping us out when there was a cockroach in our room! Thank u!

Valentin El Patriarca Varadero: Great place to stay.

This is a very nice resort to stay during my family vacation in Cuba, people are friendly, foods are good, beach is great for relax as well. The tours we choose from Sunwing to Havana and Ocean were great too. Thanks to hardworking Cuba people, they’re not rich but are happy!

Hotel Roc Casa del Mar: Could not ask for more!

This was my first ever trip to Cuba, so there was a lot I didn’t prepare for. My advice to anyone travelling for the first time is to find a reliable person who is going to tell you everything you need before you go. With that being said, the hotel staff were more than willing to help me in any was that they could, they went above and beyond to make sure i felt like royalty. The beach was so amazing and beautiful. The pools were never overcrowded and you never had to wait long for a drink no m [... read more]atter how many people were at the bar. The hotel rooms have powerful air conditioning, a huge walk in shower, and the maid make the bed in a fun and unique new way everyday. Thank you to everyone at Ocean Casa Del Mar. thank you especially, Alberto Aleman Dominguez, this man is like a superhero, he made sure none of us went without anything and is an absolute sweetheart.

Ocean Coral Riviera Cancun: Very relaxing stay

Our two weeks in December are over. We enjoyed every minute . The staff were attentive and friendly . The food was great . The seven a la carte restaurants provided a great choice . We enjoyed them all. We especially enjoyed walking the beach to the village of Puerto Morales a few times. Next year we plan to return for a week with our seven year old granddaughter . The kids Daisy Club is highly recommended by families we met.

Playa Vista Azul: Great beaches and wonderful people

The Ocean Vista Azul is a beautiful all-inclusive Cuban 5-star resort. The beaches are magnificent (some of the best we've seen) with good animation and services. We were there in early December which is a good time to visit (not too busy and very nice weather). The resort itself is clean but needs better maintenance as some things require more regular attention. The staff were very friendly and helpful. Our rooms were comfortable and well maintained although sparsely stocked (towels, soap, [... read more] etc.). The basics are there and replenished daily, sometimes a reminder is necessary (tipping assures good service). There was a good variety of food at the resort, particularly at the buffet restaurant. The "a la carte" restaurants were disappointing. We did not opt for the Privilege status and didn't find it made our stay any less satisfying. The nightly shows were standard resort fare (nothing extravagant). The local musicians who played throughout the resort were very good and entertaining. Overall, we enjoyed our stay very much.

Ocean Riviera Paradise: Meh

The rooms were beautiful. The food was ok. The resort had a nice layout. Our rooms were far from ocean. Disappointed re no music at beach. Service in buffet was horrible. Had to get up many time for service such as receiving water or coffee in the morning. I would not go there again.

Hotel Roc Casa del Mar: Fantastic Resort

We returned him from this resort Dec 13 it was a fantastic place for our family vacation. The grounds and hotel are kept in excellent shape. All the staff were fantastic from the groundskeepers to the hotel management. The etertainment team was exceptional. I will be visiting this resort again and Its highly recommended others do too. A big thank you to Yamila for everything you done for my family and our stay at the resort. Leonardo Garcia Perez for taking your time out to making our vacation [... read more] special. Our maid Yakimi for keeping our room so clean