Allegro Cozumel: Average Resort .

The resort is isolated as far as shopping or dining out. Approximately $30 USD to take a taxi to town. We booked the premium package which was probably not worth the additional cost. It did get us a room close to the beach and one extra a la cartel booking. The lounge was nice and at the beach with a private pool, but shade was at a premium at this pool. Rooms were nice, although we had to keep a towel over the floor drain in the washroom to block sewer smells. Maintenance came twice and declare [... read more]d the emergency solved- not so- but the towel did work. Food was adequate but certainly not great. The buffets (lunch and dinner) were usually crowded and line ups were normal. These was a first for us. Evening entertainment was nothing special and even repeated one act during our week there. The beach is small but nice. Don’t expect your own space or palapa, too many people. It is a family resort so expect plenty of wee ones, especially on the beach. They don’t seem to use the kids pool but prefer the beach. Snorkelling off the beach is great. Starfish, rays and many varieties of fish are regular sightings. Staff are wonderful and always friendly. We were also disappointed that wifi was not free anywhere on the resort with an y of the packages. For 12 USD per day, we opted to block our contact with the outside world. It did get cheaper if you took the entire week at 56 USD which is still expensive. All things considered, probably won’t return to this resort.

Ocean Riviera Paradise: Beautiful resort!

People were very friendly and helpful Resort was spotless and well kept The restaurants were clean and loved that u didnt have to make a reservation for specialty restaurants ( except for japanese) If i had to point out something to improve, it would be the temperature of the food it was not hot at best luke warm Tours were good and on time Timeshare people backed down once you said no and were observant of your space It felt very safe Entertainment was great the shows were best i have  [... read more]seen at any resort

Riu Vallarta: Great resort

great service ..nice staff always willing to help you great choices for the food love the rooms love the design of pool one pool for adults and another for kids they have different themes at night for entertenments

Ocean Riviera Paradise: Decent resort

Hotel was decent. I wouldn’t say it’s 5 star. Food was bland, had a hard time finding food that I liked. There was only one restaurant in the resort which I really enjoyed my meal. Staff were friendly.

Ocean Riviera Paradise: Not what I expected

The resort itself is very nice. It’s big and has good shows and activities. Pools and beach is good. but The service and food is not the best. We paid for privilege and the room wasn’t even set up ready or properly clean. I highly recommend to get the privilege if you are booking this resort. Manager Carolina was very underestanding and she helped us with our issues but we were told the next day that she is gone for a week. We were supposed to get certain things sent to the room but it didnâ [... read more]€™t get send on time. Also the reservations for the restaurants got mixed up. Overall the resort itself is good but the food and service is not more than 3 star.

El Dorado Casitas Royale: Great May to Spend Xmas!

We recently celebrated Xmas with our family at El Dorado Casitas Royale. Visually this is one of the most beautiful and well cared for resorts that we've stayed at. The landscapers and grounds crew do an exceptional job making sure everything is groomed to perfection. We have stayed at this resort several times and have always enjoyed ourselves that we keep coming back and never hesitate to recommend this resort to our friends and family. The rooms are well decorated and very clean. The foo [... read more]d/restaurant selection is very good although sometimes there is some confusion when ordering but usually we find the food is delicious and beautifully presented. We stayed in the Presidential Studio section where our butlers - Ivan Ramirez and Xavier - made sure we were pampered and very well taken care of. Our pool bar tender - Rueben - was very attentive and also provided first class service. Already we're looking forward to our next trip!

Delfin Beach Resort Puerto Vallarta: San Marino

Very disappointed in out room..not upgrades and very disappointed that there was no service at all had to go to the bar for drinks and had to call down for towels in our room numerous times..also found a pair of old underwear in out room from a previous visit upon check in.

Crown Paradise Club: Great all round place to call home

The hotel is a well oiled machine - great service, excellent food (buffet and the specialty restaurants - go as often as you want), the grounds, many pools and the beach. The rooms are large and refurbished. Good location. Just north of the airport (less than 10 minutes) and close enough to the town (about 12-15 minutes). If you are looking for a 5-star resort this is not the place for you. If you are looking for a 41/2 start hotel you have found it.

Barcelo Maya Colonial: Beautiful Resort!

We enjoyed our stay at the Barcelo Maya Colonial. The resort was very clean and the beach was beautiful! The staff were friendly and warm and the food was good! Octavio went out of his way to serve us any time he saw us and he was a wonderfully friendly face to see in the lobby! He was very resourceful and always very helpful!

Bahia Principe Explore Akumal: Amazing Resort - With some issues

We had a super vacation, once we got past the rooming issues. First of all Ill start with the positive and truly if you are in the right place of mind, the positives did end up outweighing the negatives. The beach was amazing, the food was great and there was always something to do. We played tons of beach volleyball, water aerobics and spend some time touring the other facilities. We were never bored! The only negative was the 4 room changes in 4 days. First room had a leak in the bathr [... read more]oom ceiling. Second room had no air conditioning. Third room only had single beds, and lastly the 4th room was perfect! The front desk was not very helpful or sympathetic to the fact that each morning we were packing and moving, which made it totally frustrating. We chose to move past the annoyances and enjoy the weather and beach!

Allegro Cozumel: New Years Fun

Our family of four, with two teenage daughters, stayed at the Allegro Cozumel for one week over New Year’s. We had a wonderful vacation and met many very friendly people. Our girls had a great time participating in the activities offered, especially volleyball on the beach. The staff was always working hard and very friendly. The resort is very pretty with lots of palm trees and greenery. The pools were fun and the beach is nice although the water wasn’t as clear as we expected. The food was [... read more] always good with plenty of options to choose from. The only downside with the food is that there is only one restaurant for lunch. There was always a line up during peak times although it was only about 10 minutes and the food was always good once we got in. We loved going on a snorkelling trip and exploring the island by Jeep one day. The resort did a great job on New Year’s Eve. There was an excellent, special meal at the buffet restaurant and then some really good entertainment with an acrobatic show and a super fun band to ring in 2019. All in all, we experienced a very fun and relaxing vacation!

HS Hotsson Smart Acapulco: Amazing resort

What a great 7 days.Everything was 5 stars. We got to meet the food and beverage and hotel manager.Top class people and their staff represented them see you in March for another awesome vacation... THANKS SO MUCH.

Occidental at Xcaret Destination: Disappointing resort

The grounds were nice and the staff were friendly. However there were many problems with this resort including: no hot water for showers, only 1 pool for non club members, not enough deck chairs and pool space available for non club members, washroom at beach was for club members only, the lobby buffet was hit or miss, main pool should have another bar, ala cart restaurants do not take reservations. The resort is over priced and I would recommend other resorts over this one.

Azul Ixtapa Grand Resort: Best View Ever

Fantastic view. Super clean. Staff was top notch. 3 pools had everything you would want or need. Food was just ok. Your in Mexico you think they would know how to make Ceviche. Limited higher quality alcohol. No quality Rum just get standard Lot. Staff at Oyster Bar were not very polite compared to the rest of the restaurants. Quick and easy checkout and checkin.

Azul Ixtapa Grand Resort: Great Vacation, excellent resort

We enjoyed our stay in Azul Ixtapa Grand Resort, all our expectations were fulfilled, we can plan to come back in a near future because as we use to say, when you are passing well, time flies, all of a sudden, it was over. Thank you.

Bahia Principe Explore Tulum: Great as usual

There were just a couple things a bit disappointing but overall great as usual. This was my 7th time to the resort, joining me were 2 guests I introduced to the facility last year. There is always as much or a little as you choose to do which is one of the best features. Drives and snorkeling right from site was a plus for my brother who joined me this year. He has been to Coba 2 other times. It seemed quiet, could have just been time of year. Pool and beach area next to Tequila restaurant w [... read more]as nice and quite, some nice relaxing days. Food was great! Alacart never disappoint. Our room was 3901. I had requested 2 beds but room had a king. The check in desk had no desire to change our room. I should have asked when at main lobby getting our keys to work. The room was not ready when we checked in at 7pm. Instead of changing the room for us they brought on a small twin bed. My 6' tall brother was a good sport and stayed on it for our 9 days. This room was very noisy with services at back door to Tequila restaurant, early in morning and not a great view. I know the resort well enough now to request a better room, especially when it is not busy. Good value, good guests, good staff. I'm sure I will return.

Tropicana Hotel: Simply the best!!

It was my first time at The Tropicana but many friends were raving about it. The hotel is very well located. The rooms are big and comfortable and most have balconies. I was surprised at how quick and efficiently all the service requests were answered. The front desk staff is professional and courteous. The hotel is directly on the beach and the staff keeps it clean and there is bar service. All and all, I was satisfied and will for sure return there.

Hotel Xcaret Mexico: Fun Filled Week Of Adventure

EXCARET RESORT We vacationed here in August of 2018. The resort is relatively new, so the rooms are in excellent condition, the numerous pools & grounds are well maintained, the food was very good, the sandy beach area is somewhat small but clean, the water was warm & relatively clear but nothing to see when snorkelling. The inshore waterways were good for swimming with sandy beach areas. The snorkelling here was OK near the rocky shores but the water was somewhat cloudy. Kayaks are free to  [... read more]use on the river & there are also waterslides that drop you into the river. The one shortcoming at the resort is the lack of public washrooms near the pools. Most times we went back to our rooms for washroom facilities. However the main reason for booking this resort in my opinion is the numerous adventure outings that are included in the package. My wife & I (both seniors) travelled with our daughter, son-in-law & grandson (age 8). They wanted to explore the various parks & go on excursions, so my wife & I also went along. I must say that we had an extremely busy, fun filled week of adventure. I suggest wearing water socks – something that won’t fall off during various water activities as well as on the zip lines. We basically wore water socks & swim suits all day long at all the excursions except for the trip to the Tulum Ruins. A waterproof camera is a must but you may not be allowed to carry it with you on some activities. There are photo packages available for Hotel Xcaret, Xenotes, Xplor etc. The shuttle bus runs about every 30 minutes from Hotel Xcaret, stopping at Xenses Park, Xcaret Park & then Xplor Park. We went on a half day guided Mayan tour to Tulum where we learned about & explored the ruins. This tour must be booked in advance. There is also a tour to the Chichen Itza ruins, but this tour is an all day tour. This tour involves a 3 hour ride there, a 90 minute guided tour, 60 minutes to wander around, 45 minute drive to a town for lunch, a stop at a cenote & a 2 hour drive back arriving at 6:45 pm. We did not go on this tour but my other daughter was here previously & while she was impressed with the ruins, it proved to be a long hot day. This tour must be booked in advance. We went on the Xenotes all day tour. At the first cenote we rappelled down into the cavern where we floated in the cenote & viewed the rock formations and bat colony. Our daughter, son-in-law & grandson had fun jumping into the water from a 10-foot high ledge. At the second cenote we all zip lined numerous times into the warm waters of the cenote. Our 8-year-old grandson who only weighs 60 pounds was stranded about three quarters of the way down and had to let go, dropping about 15 feet into the water. It didn’t deter him at all as he repeated this zip line thrill at least 5 times. At the third cenote we swam in the warm open waters & made our way into an underground cave. Afterwards we kayaked up & down a river gorge. At the fourth cenote we went down a short water slide that dropped us into the warm water. We then walked up a trail to a cliff where we zip lined back down towards the water until we had to let go and splash back into the cenote. This was followed by a swim in the cenote & cliff jumping for the brave ones. This was a super fun day for all the family & one that we all would do again. Life jackets must be worn for all water activities & are provided free of charge. For lunch a very good jungle picnic was included. This tour must be booked in advance At Xel-Ha we climbed to the top of the lighthouse where we enjoyed the view & then went down the enclosed spiral water slide. We tubed down a lazy jungle river down to the cove or you could also swim down a mangrove-lined river to the cove. We really enjoyed going down the zip lines & splashing into the warm cove water numerous times. The cove also has cliff jumps into the water for the brave (my daughter, son-in-law & grandson), a rope challenge course over the water as well as snorkelling in the cove. There is a jungle bike ride. All food & drinks are also included. It’s definitely worth spending a full day here. This tour must be booked in advance Xplor Park: The shuttle takes about 15 minutes to get to Xplor Park from Hotel Xcaret. At Xplor Park we swam in an underground river that featured caves & stalactites. There is a spelunking hike where you can explore caverns featuring stalagmites. We paddled down an underground river on a raft. We zip lined on two courses, each comprised of seven very high towers. The towers are very high so climbing the stairs may be difficult for people with health issues. Some of the zip lines, you end up splashing into a pool of water. We also enjoyed the hammock splash & got to drive an amphibious jeep on a hilly, twisting, muddy jungle course. Helmets & life jackets are provided & must be worn for all activities. Free lockers are available as well as a change house. Suggest wearing water shoes. Buffet & drinks are also included. You can come and go using the shuttle but we spent the whole day here. Lots of fun for everyone. Our daughter, son-in-law & grandson returned after supper to experience all the activities lit up at night. This was called Xplor Fuego. Xcaret Park: The shuttle takes about 10 minutes to get to Xcaret Park from Hotel Xcaret. At Xcaret Park we swam in an underground river featuring a maze of caves & tunnels as well as fossil formations. We snorkelled in a shallow inlet that had lots of fish for viewing. This park also had a butterfly sanctuary, a bird aviary, a sea turtle cove (gigantic turtles), a shark pool, a coral reef aquarium, a Mayan Village & Mexican Cemetery. You are able to see jaguars, pumas, tapir, deer, flamingos & various other animals scattered among the discovery trails. There are various shows during the day. At night we viewed a spectacular tribute to Mexico Show. Another fun day. Included are food & drinks at the buffet restaurant, but anywhere else in the park you have to pay for food or drinks. Suggest wearing water shoes. Xenses Park: The shuttle takes about 5 minutes to get to Xenses Park from Hotel Xcaret. Here you get to experience 50 various mind-blowing activities that you have to see to believe. One of the experiences involves you feeling your way through a pitch-black tunnel in bare feet & wearing only a bathing suit. It takes about 10 minutes from one end of the tunnel to the other end. This experience is not for anyone who is claustrophobic or afraid of the dark. I will admit I had to pause about half way through and take a breath but I am glad I did the activity. You can also explore a labyrinth of lit underground caves & caverns. You can fly like a bird when strapped into a zip line harness. You can enjoy a natural spa as you float down a river of salts, followed by floating in mud & ending in a shower of fresh water. You can walk through a town where keeping your balance will be a challenge. This town has four fun houses to experience. You can go down an exciting water slide in darkness, not being able to see which direction the next turn is going to take you before you end up in a refreshing pool of water. You can experience all this in a half-day visit. Again another fun outing. Suggest wearing water shoes. As you can see from the write up we were out of the resort 6 of the 7 days enjoying the tours & parks. All these tours & parks were all inclusive in the Hotel Xcaret package. If these tours or parks are not something that you are interested in you may want to consider another resort that may be cheaper.

Occidental at Xcaret Destination: Beautiful Resort

This was my first time on an all inclusive resort (and in Mexico). The resort itself was beautiful, very tropical and surprisingly full of wildlife. We stayed for 7 nights & really enjoyed the experience. The food was great, the people were very kind and helpful, and it always felt safe and comfortable. Our concierge in our building were amazing. Two lovely ladies - Evelyn & Alma. They were always smiling & happy to be there and give advice on where to go or what to do to make sure we have t [... read more]he best trip possible. Along with that the cleaning women were wonderful. Our main cleaner was Isabelle and she was always making sure we had a clean, fresh room to walk into whenever we needed. The extra activities and excursions were pricey, especially in a different currency (mostly USD) so it was disappointing realizing we were spending so much money on not even a full day of activities. We instead went into the city & bought our excursions through the local people. This was a better deal for your dollar. But all in all the hotel was wonderful and very beautiful. A great and relaxing place to stay for the week.

Delfin Beach Resort Puerto Vallarta: Excellent Value

We were very happy with the Hotel SAN Marino!! Excellent value, clean, exceptional service, charming, good food!! We couldn’t have asked for more especially at this price! Very happy!! We will return!!!