Occidental Caribe: Very disappointed

Where do I begin. The first room I had, the door jam was broken (as if it had been kicked in), the room was not clean, tables had sticky surface, bathroom wasn’t clean, (pubic hairs everywhere) safe didn’t work. The building itself required some TLC, the grounds and pool areas were great. I ended up upgrading my room which was in much cleaner, although it had a musty smell. There was a shortage of towels and some days I had to find someone from house keeping to get a towel to shower. The [... read more] food was disappointing, very bland and limited variety. There was a shortage of lounge chairs for both the pool and beach had to get up at 5am to get a longe chair. I was also surprised that most of the staff spoke very little English which communication difficult. Bottom line I feel this property is not 4 star, definitely not worth the price paid. Would definitely not return to this resort.

Barcelo Maya Tropical: Great place!

Well kept grounds. A lot of walking. Lots of room. Did not feel over crowded. Very safe. Staff was very friendly and helpful. Very clean….well organized. Nightly entertainment was fun. Drinks were plentiful.

Occidental Punta Cana: Spotless and we'll maintained

The resort was beautiful. Staff were constantly cleaning and working on maintenance. There were gorgeous flowers everywhere. The food in the restaurants was delicious. Serving staff were friendly and helpful.

Allegro Playacar: Honest Review

The front desk staff was horrible. They gave me a room that was already occupied and then gave me a downgrade on the room I had purchased, and lied about it. No hot water and one day no water at all. The food was good and the entertainment staff was excellent. Place needs some serious attention.

Barcelo Maya Beach Resort: Great resort!!!

There were many pros & few cons to this resort. PROS: Beautiful & clean, beautiful decor, very friendly staff, very large resort and many areas to explore, mall to do some shopping, double decker bus to take you around the resort, great pools, amazing restaurants with great food. CONS: Dolphin enclosure (animal cruelty), no bar in the main lobby to sit & socialize, poor night entertainment/shows, Playa del Carmen and Cancun are a bit far

Allegro Playacar: A week at Alegro

We were disappointed with the fact that the air conditioning did not work properly in quite a few rooms. No hot water for showers most of the week. No water at all one day , toilets didn’t flush…in all public washrooms most toilets were broken or non flushing. Food was good. A la carte restaurants were impossible to reserve. Each room had to line up at 10am to reserve and could not be done in advance. They couldn’t accommodate most people.

Barcelo Bavaro Palace: Got Food Poisoning! Staff Don't Speak English

I would recommend going elsewhere. Staff don't speak english well, it was too crowded, Wifi was poor around the pool, and they did not even have containers to let you take food out of the buffet. Buffet was super crowded. Joint room reservations were not honoured so if you have a big group and want to stay together or around the same complex, good luck with that. Staff don't wait on you and there is no welcome drinks at the reception. Entertainment/ shows are sparse and there's not even goo [... read more]d music by the pool and music around the pool is on and off maybe for only 1 to 2 hours each day. There were rarely any spoons to eat your soup and by the time the server got your spoon your soup was cold. No room service and all other activities (pool, bowling, air hockey etc) are pay only. The DJ sucked, playing the same music every night. The only good thing was the artwork around the resort and the individual hot tubs per suite. There are not enough lounge chairs. Food at Coral takes forever to come.

Occidental Arenas Blancas: Good Resort

Resort was not bad, a little tired. Probably needs a little paint.The employees are unbelievably nice and appreciative. Very polite and always had a smile. FYI they really would rather have Canadian money than US. The location is perfect. Steps to the beach and steps to the town of Varadero which has numerous restaurants, bars and shops, most of which are excellent for food and drinks.

Occidental Caribe: Bad service, beautiful beach

First of all, we are not fussy people and usually close our eyes on lots of things, but this place beats it all. It is definitely not a 4 star hotel. Rooms are old and smell like mold, plumbing is rusty and needs major repairs. The stuff seems to be not motivated. Be prepared to deal with issues as simple a as getting a beach chair, towels and finding table to eat. I had to wake up at 6 am in the morning to make reservations to restraints. Pros: beach and hotel grounds are beautiful. Short: choo [... read more]se different place to spend your vacation if you can

Barcelo Maya Colonial: Excellent Resort

We have been to this resort 4 times, and it has never disappointed us. The staff work so hard keeping it very clean and servicing guests. Their cleanliness and food choices is why we’ve been so many times. We also took 6 other adults with us Jan.23-Feb.2/2023 and they loved it as well. This resort does not disappoint!

Barcelo Maya Tropical: Amazing trip!

We just spent a fabulous week at the Barcelo Maya Tropical hotel. This was our second time staying at this resort (2019) so we knew what to expect. The first time we stayed was for a destination wedding without our kids, this time we brought our two daughters 6 and 10. We opted for an oceanfront suite at the premium level, I highly recommend the premium upgrade. Premium gives you a private check in, private lounges in each resort, a la carte dinner every night booked for you in advance, room  [... read more]service at any time, and top shelf alcohol. The resort is very well kept and staff is always ready to accommodate. Food was always fantastic, my only issue would be an extra charge for real red wine(there is a house red wine included in all inclusive). Kids loved the water park, pools, beach, and kids club. The nightly entertainment for us started a little late (usually 930pm) but is well put together shows. Really the only negative thing I can say about Barcelo is the extra charges for certain things at an all inclusive. These include real wine, larger water park, bowling, merry go round, x box on large screen for example...I feel these all should be included in the all inclusive, that's my take. Overall fantastic resort, fantastic trip. Highly recommend.

Barcelo Maya Beach Resort: Fabulous Mega Resort

The Barcelo Maya Beach Resort and surrounding properties were phenomenal! They were clean, well maintained, offered beautiful gardens, mature trees, fabulous swimming pools, a wonderful selection of restaurants & buffets and plenty of lounge chairs. The beach was beautiful, but some parts were a bit rocky. The staff were very friendly and went out of their way to ensure guests had a great experience. As our group was travelling with a young child & infant, we had to be very well organized ge [... read more]tting out of our rooms in the morning, as the property was so large it would take us 10-12 minutes to walk from our rooms to the pool/beach. We were always able to get a highchair for the baby, but many times, it did not include a tray table. Despite putting in a request for a crib 7 weeks in advance of our arrival, our room did not have a crib when we arrived. Finally, we found the 40 minute wait going through customs, the 45 minute wait on the shuttle bus and 1 hour drive from the airport to the hotel a bit tiresome with small children, particularly after a 4.5 hour flight and 3 hours in the TO airport prior to boarding.

Barcelo Maya Beach Resort: shallow, rocky beach

After 10 hrs journey from Montreal, arrived late in the evening where 2 employee at the reception desk were ignoring lineup for some time, then started slowly to process "customers". Didn't really feel like customer or welcome by attitude of those 2.

Barcelo Maya Beach Resort: Average not a 5 star or even a 4 dtar

The hotel is very outdated, the food is mediocre not a lot of vegetarian options everything is mixed up with meat, u would think being in Mexico you would find good tacos but none, not a lot of seafood either. They tell you that you can use other barcelo resort but once you are there you have to pay extra to eat in the others. Only 4 a la carte but none available for booking. I would not go back there. The beach is very rocky and will hurt you feet.

Barcelo Maya Palace: Quite the resort!!

We had an amazing time at the resort, lots to do, amazing pools, bars, buffets you can't go wrong. Rooms were clean, staff amazing as well, we would go back! Having access to 5 hotels, and a double decker bus to drive us from resort to resort or walk the long private beach at your leisure.

Occidental Caribe: Terrible Resort

The front desk service was terrible! Took 3 hours to get a room! Our bathroom flooded everyday, toilet leaked. Our safe broken, patio door doesn’t lock. Other people had the same key card coded to our room. 5 people just walked in! A la Carte restaurants were all booked up. No one ever answered the front desk phone all week. Said there was a 24 snack bar, there wasn’t! Not enough chairs at pool or ocean. People were fighting over them! Food was just ok. Disco was in the basement like a dunge [... read more]on that smelled like a pool and smoke. I DO NOT recommend this hotel!

Occidental Costa Cancun: I’ve been to better Resorts

I will not recommend this resort to anybody, the A/C was either on or off, could not control it, there was sewer smell in our room 3 times, toilet wouldn’t flush sometimes, the shower would go from burning hot to cold, the balcony wasn’t even big enough to put 1 chair on it and you could look into both your neighbours balcony, only 2 English channels on tv , the nightly shows were right below our room and the food was just okay, and no hot tub

Occidental Cozumel: Great week had by all!

Stayed Jan 21-28. All rounded wonderful week. Beaches are limited due to hurricane erosion but found a beautiful spot at the end with lots of shade and sun options. Bar Service on the beach was great and enjoyed the daily pool aquifit with Axel. Treated ourselves to a Royal level package and really enjoyed the upgrade. Private dining room was especially delightful for breakfast as well as a couple of international dinners. Spoiled our group of 8 with a beautiful show in preparing bananas flam [... read more]bé and Mayan coffees. Reservations for the entire week at dinning rooms with Mediterranean being our favourite. Will definitely keep this resort on list of return options❤️

Occidental Cozumel: If you go upgrade to the Royal level

The resort is beautiful and clean with a very friendly staff. If you go upgrade to the Royal level. With it you get a larger room, in a private off the main path setting, your own hot tub pool and a restaurant that you can use for all three meals if you wish. Royal allows you to also book in all the other restaurants. We were greeted with a bottle of wine in our room and a bowl of fresh fruit. The majority of people were 40+ in age (although there were younger people and families) and was v [... read more]ery quiet at night. We never had a problem getting chairs at the beach or the pools. Restaurant meals were leisurely and not rushed and we were offered specialty desserts and coffees to top them off. Would definitely return.

Occidental Nuevo Vallarta: Love the size of this resort.

All grounds and gardens are beautifully maintained. Resort is very clean. Beachfront is beautiful and sandy. Staff are very friendly and helpful. Nice no food is at poolside which keeps birds and bugs away.