Vila Gale Cayo Santa Maria: Mosquito Infested Resort

Disappointed in every way. I cannot imagine how this is a 5 star resort. Mosquitoes everywhere, flies all around the buffet table and the plates are always greasy like they haven’t been washed. These things they can find ways to fix but chose not to. A La Carte restaurants never had much options from the menu and when they did have something. They would create the dish that wasn’t even what you ordered. The bold headed bartender at the lobby would give you attitude if you didn’t give him t [... read more]ip each time. On our last day some maid tried to steal from our room and was begging for us not to report it. Our experience wasn’t pleasant in anyway that I would never travel to Cuba again.

Iberostar Selection Ensenachos: Good overall but, lots of differences post Covid

This was our third time at the Iberostar Ensenachos. Overall, we enjoyed our week, as the beach here is absolutely world class. There’s truly no other beach like this. That being said, we noticed significant changes in the hotel’s operations that were not favorable. As an example, they put a family of four in a room with one king bed and did not show up with extra beds until the evening! This was despite several requests being made to the front desk. We also did not get pool towels until day [... read more] four. They were available however, they had trouble organizing the delivery to our room and refused to hand them to us. The rooms are tired and they don’t change your towels even when placed on the floor or tub. There is a lack of toilet paper. You have to ask the maid for it. The food got progressively better during the week as shipments arrived. There were some things that were challenging for children however, such as no french fries, chicken nuggets or hamburgers. These items were not regularly available and often eaten quickly and not replenished. So, having a large group of children… It was a bit of a challenge. We also noticed the dessert and fruit areas were minimal. The bar is excellent, as is service there. There are no beverages in your room and an irregular water delivery service. The entertainment staff and shows were phenomenal! There is a noticeable lack of management on site. And, when we asked to speak to management we were told we could not speak to them. The hotel is struggling and the Cuban people are as well. Staff are trying however, it is clear that they are unhappy. It’s a difficult situation they’re in and I can appreciate that. Overall, we had a good trip and enjoyed ourselves but, I’d be a bit hesitant to return. It’s not a five star by any means.

Royalton Cayo Santa Maria: Great value

Royalton is the best hotel I’m Cayo Santa Maria, we have stayed at several and this is top shelf. The food was a little inconsistent and not a lot a variance in menu selection but by far this is outweighed by all of the positives that make up a very special resort. The staff were the very best I’ve experienced . We were indeed treated like royalty and always with a smile.

Playa Luxury Cayo Las Brujas: Amazing resort

Angsana is a 4 year old hotel, with well kept beautiful grounds. The hotel is very nice, there is a big building and a few cabanas. The rooms are big.The staff was extremely friendly and accommodating, the service everywhere was very good. Even the food was not bad, we could always find something good to eat. The beach is amazing, wide, with white sand and almost new beach beds. The water is clear, calm, no waves, there are coral riffs not far from the shore, so we did a lot of snorkelling ri [... read more]ght there. We stayed for two weeks and did not even feel like going anywhere. Almost no entertainment though, I guess they are trying to save where they can. No masks are imposed, they seem to have COVID under control, at least for now. We enjoyed our vacation very much. Special thanks to the staff who did their best to make out stay very pleasant

Vila Gale Cayo Santa Maria: Friendly resort

The hotel is currently far from full due to covid. This meant no issues getting a spot at the pool or the beach or restaurants. The staff is very friendly and not pushy. Not many covid changes that i can tell some signs here and there with purell dispensers (mostly empty) a few staff members would wear masks. Food was ok , the a la carte not worth it mostly similar food to buffet. Buffet had omelet station, stir fry, fresh meats/fish, pasta and once pizza. Animation team very slim no [... read more]t much equipment for entertaining. 2 nights a week had VERY loud music VERY late close to rooms. on the weekend there would be local cubans staying for a few days they were loud and took up alot of room and didnt understand to wait your turn in a line up. Once all the buildings fill they will have to pull out more chairs at the pools and beach and open up some restaurants that were closed. Overall we had a a good time, wifi is free and available from everywhere in the hotel (although signal would randomly drop at times) nice hotel nice staff for the right price i would return

Vila Gale Cayo Santa Maria: Amazing resort

Gracias a todos los empleados de Grand Sirenis en cayo Santamaría . Excelente atención . Las instalaciones muy bonitas la comida muy buena . Los del entretenimiento excelentes .no olvidar saludar a Alex el bartender de la playa es unique súper amigable y hace el mejor mojito … recomiendo este hotel 10-10 .. we will come back .

Playa Luxury Cayo Las Brujas: Impressive for Cuba

This resort is very clean and beautiful, it has a boutique feel to it. Spent a week there in July’22 and will definitely be back. Clean rooms, beach towels are available right in the room, gorgeous large beach. Service was amazing, we had no issues at all, no issues with room or service or food. Very nice experience. I gave food 5 stars because I have been to cuba before and I know how the food is. This hotel did a great job on food options and prep.

Dhawa Cayo Santa Maria: Good resort for money paid, amazing beach and pool

We liked the beach and beach activities, also the beach bar : Armando is excellent and speaks fluent English. Julio at catamarans is very good too. Pool area is big and beautiful. However, the beach is so perfect, we never went to the pool :) The rooms are spacious and mosquito net is very well protecting. The ocean view is amazing from 3 floor, 5 building. The food is ok. Could be boring for gourmands, but we were ok. Beautiful garden. Less entertaining than we expected, pity.

Melia Las Dunas: Amazing resort

Everything was great, the rooms, the beach. The staff is very nice and friendly. The beach is amazing indeed. It wasn't crowded as they are still operating under capacity since Covid and there was lots of space. Everyone is friendly and helpful. Yes, they like tips (who doesn't). But, they don't need tips to be friendly and appreciative.

Playa Cayo Santa Maria: Amazing family resort !!

Family has great time at the resort. Kids were happy. 24 hour restaurant and food was excellent. We will come back again and enjoy the excellent services. Beach was well maintained and safe. Pool services were adequate.

Playa Cayo Santa Maria: Amazing family resort

Family has great time at the resort. Kids were happy. 24 hour restaurant and food was excellent. We will come back again and enjoy the excellent services. Beach was well maintained and safe. Pool services were adequate.

Paradisus Los Cayos: Great stay! But needs improvement

Fantastic stay. We just came back from Paradisus Los Cayos!! Beautiful weather and gorgeous beach. Hotel was stunning our room was beautiful however we had an issue with the cleanliness of it. We had to get it cleaned again. Towels for the beach and pool could never change. Used the same dirty ones all week 😞! Towels for the shower where new every day. Food is not bad .. buffet was the same but sea food and pasta chefs are amazing and so kind.. just the beef and chicken ( one of them ) [... read more] young man was not happy to be there and would service more the locals. Lots of locals !!! Pools : kid pool fantastic Adult poor only one small one for 400 people ( yes please don’t go ) lots is people who don’t leave the pool for 4 hours 😖( milky waters). Amazing staff. But they do tend to ask to change their Canadian to Cuban pesos which is not worth it for us . Don’t change your money they are good with Canadian dollars and bills. We asked. I would definitely go back. Due to Covid they is lack but nothing major to ruin your vacation. They try their best to make you happy. Jesus on the beach is amazing. He’s the sweetest!!

Playa Cayo Santa Maria: Unsafe and No Protocols

I love travelling and am usually used to backpacking. I'm not too picky... There is a lot of things to discuss here: 1. First day, someone stole my flip flops. Days 2 was the worse! While I was drinking with a group of people...there was a man who was obviously very drunk. The man, started to harass the guys and females. I had to DE-esculate the situation and prevented a fight. I went to the bartender 4-5 times with 20-30 min time span between each request for security. As I passed the bar to  [... read more]go the washroom, the bartender still fed the guy drinks, to which I responded "YOu shouldn't be feeding this guy anymore drinks." When I returned to socialize, the drunk man aggressively pushed me, then he threw a punch to my face and to my ribs. Good thing the guys held the drunk man back... which was when security came in and threw his arm around the drunken man as if comrades. NOTHING was done. The workers didn't ask if I was okay, there was no compensation, no consequences to the man, no upgrade in security. I felt completely unsafe...especially since i saw the man the next day at the bar. No police was involved, security lied and seemed to covering up for the man since he was a local. THE HOTEL MANAGER said they don't have protocol in order... or even one for capping off how much one should drink, along with no accountability to the security since it took soooo long. They don't want their guests to get upset if they cut them off from drinking was another excuse.The place is huge how do you have one security who doesn't even show genuine concern for their guests. I was rattled for three days.... three days of being called to recall the situation. My ribs hurt (no asked if I was physically or mentally okay)... good thing I avoided the face punch... if the male guests didn't step in, the man would of seriously injured me. This situation wasn't taken seriously. That same night, the security said the police was on the way... which it wasn't... he also said that he asked me if I wanted to file a police report. which he didn't. I got assaulted and nothing was done to really reassure me. I told him I don't want any other females going through my experience and what was to be done... response: we'll look into it. Walking to my room, is completely dark... there aren't any lights... knowing that the family was out there .... knowing what I look like.... stressed me out! 2. They allow people who get kicked out from other resorts for violence and using drugs to stay at this hotel. I know this cause a wife got kicked out from the other hotel due to her violent, abusive and drug taking husband. She first hand told me this and told everyone at the hotel as well. They brought their drama onto other vacationers. (all for money) They take them in... so let's really think about how much they really care about guests safety. 2. Rooms: majority of the times the keys don't work. My place was all the way by the beach. It took a lot of walks back and forth... total 10 keys. My legs had theeee workout. 3. Service: People who work there are friendly to groups of people who are locals or regular visitors. I got terrible service. Lots of attitude, I would have to walk to the servers for a beverage, no smiles or gratitude when tipped. Mind you there were the few 2-3 workers who were kind. 4. People who work there work 12 hour shifts... maybe that's why they aren't so happy. 4. Workers yell at each other loudly early in the mornings... you can't avoid waking up. 5. I work really hard and was trying to take a break and really enjoy myself. Instead it was seven days of extreme stress. The beach was the best thing that was there... you can find that anyway. The water healed and lifted my spirit AVOID THIS PLACE AT ALL COST, IT AINT WORTH IT

Iberostar Selection Ensenachos: almost perfect

Bad WiFi speed, connection, accessibility, not enough time, only 14 hours for 7 days. Not enough selection of soft drinks, juices were watery and without flavor. Poor information visibility of activities and shows, some of the shows were canceled. Bad locations for changing towels. No changing cabins on the beach or the pool. Not enough shade on family pool. Everything else was good :)

Iberostar Selection Ensenachos: It was nice experience

We enjoyed our stay in this resort, although at the beginning we experienced some issues with room conditions however they got them fixed asap which was amazing, food is ok, the beach is amazing, overall I give a thumb up considering in the pandemic situation.

Dhawa Cayo Santa Maria: Very nice vacation at Dhawa Cayo Santa Maria

We’ve just returned from this hotel. We stayed there in June-July 2022. Beautiful place, really nice clean and wide beach. Clean turquoise water. Beautiful gardens. Clean well kept rooms. Great buffet with a decent choice of food. Very nice staff. People there don’t really show that they only want a tip from you. But of course, accept it with a gratitude. Surprisingly one of the best vacations I’ve ever had. Thank you!

Playa Cayo Santa Maria: Still a good place

it is a hard times for everyone and seems much harder for Cubans but they still deliver good value . Service is good, food is scarcer but ample, drinks as usually satisfying , good caffe and ample entertainment

Melia Las Dunas: Good if only looking for drink, pool and relax under sun

Service (towel and activities etc) and food (buffet and a la carte) are very limited after pandemic, rooms are not maintained with slow sink and shower water half time not hot. Air conditioner is good. recommend only for people who look for some downtime with drinks

Iberostar Selection Ensenachos: Amazing beach!

We booked for Park room instead we were acomodated in Spa area in large suite with 2 double beds,walk in closet,big washroom and big terrace so was like an upgrade. Wifi was working even in our room so was unexpected pleasant surprise. Food was OK,not much variety for vegetables but no major complain, breakfast had always eggs,cheeses and few days even prosciutto and smoked salmon. My wife appreciated fresh squized juices,was no shortage of bread like I was reading about other Cuban resorts,lunc [... read more]h we always had it on beach where they had a charcoal barbecue with chicken,pork and burgers, once pork ribs were available. Dinner we had at buffet with 2 grills one for fish calamari another one for chicken breast,pork and beef. Was a pasta station too.Wines at buffet was from Spain,actually all around bars too.All people working in resort are very nice and friendly I just remember 2 names,Mildred from Spa and Alexander from beach restaurant,sorry for all other people I forgot their names. Beer ,wines,hard liquors plentiful all around resort, my wife enjoyed Mojitos made with fresh mint. Now about beach. Megano beach is the most beautiful I ever seen in Cuba!We went couple of times to pool only for Jacuzzi,most of time we enjoyed white sand and warm calm sea.

Playa Cayo Santa Maria: Amazing.

Just come back on June 25,spent a week in a pleasant place with pleasant people. Whant to say big thank you to Elaine( receptionist) for helping me with restaurant reservation. So sad, didn't have a chance to say you goodbye. Only one thing make me disappointed, it is a lady from customer service, she does reservation for restaurants. We asked her to change our reservation for Italian restaurant. She refused, saying that is booked completely. But what makes me upset, she even didn't open the co [... read more]mputer to check if it was available. So, we managed to come to Italian restaurant ,again thank you to Elaine, but the restaurant wasn't busy at all. So for me, she really didn't care. Otherwise, it really nice resort with very friendly people. Recommended 💯