Royalton Hideaway Riviera Cancun: Loved the atmosphere and people - Not Celiac friendly.

Overall we really liked the resort! They have extremely friendly staff, Eric and Ximena were very accommodating. If we had any issues with the rooms, they were eager to help us immediately. The resort had a good gym with a great schedule (for those who like to stay active). I took tennis lessons with Christian and they were AMAZING - he was an incredible coach. The service on the pool deck was prompt and very friendly. For the entire NINE days that we were there, we never felt like we needed [... read more] to leave the resort - there were tons of things to do. We upgraded our room from the lagoon view (it was stinky and gross) to the ocean view (which is facing the pool, not the ocean) - we loved the rooms here - they did not feel dirty and they were very modern. The spa was beautiful - it was over-priced, but we really enjoyed our massages and the whole experience. BUT there is one reason why we won't return... 1.) I am a celiac and we chose this resort based on the high reviews for the food. They ask if you have allergies at every restaurant, but as soon as you say yes, you see their face drop...I was very limited on options because the staff hadn't been educated on Gluten/Gluten-Free options. One night we had a romantic 5-course lobster dinner on the beach, 3/5 of the courses the server put in front of me had gluten. I had to ask multiple times for them to check and the server assured me it was gluten-free... then the chef came out and was appalled that I had a puff pastry in front of me. Needless to say, I was sick the whole trip :(

Bahia Principe Explore Tulum: My favourite resort!

Everything was so well kept, they were constantly keeping the grounds and buildings maintained. There are a lot of options to eat at different buffets so you never get sick of the food. The friendly staff is one of the main reasons why I love this place, they are so welcoming. There was a lot of seaweed being washed up on the beach, but the maintenance guys were constantly removing it.

Secrets Huatulco: Fantastic Views

The resort property is very scenic....the views from room, sky bar and spa area is just wow! The resort is fairly small so it’s easy to get around. It may not be a good choice for someone who has mobility issues. Pools were beautiful, we preferred the quiet pool, again with an infinity view over the bay! Lots of loungers. Beach was nice and took a walk over to the secret beach and was the only one there! Food was good, breakfast buffet was plentiful, omelet and quesadill station.  [... read more] Castaways for lunch was good with scenic views of the bay. Spice was our favourite restaurant with lots of tasty appetizers to share. Resort is very quiet - if you’re looking to party go elsewhere. Entertainment didn’t usually start until 9:30 so there could be a bit of a lull between dinner and shows. The resort and rooms itself were kept very clean but could use some upgrades, not posh but clean!

El Cozumeleno Beach: Great location, poor food

Great location, service and beach. Rooms really dated but clean. Food very poor - food poisoning outbreak during our stay and EVERYONE was ill, many for days. Is hand washing hygiene enforced with the kitchen staff? From what I saw, it isn’t.

Grand Decameron Complex Bucerias Trademark: Best Holiday Ever

Had a wonderful time at the Royal Decameron Complex. I felt very comfortable there. The staff and the clientele were all so very friendly. There was a lot of choice for food and lots of fresh fruit and fruit juices. Our room was very clean and fresh. We stayed in the adult area of the complex so it was nice and quiet. We could walk to another area if we wanted action, and it was a nice short walk to the beach. The sand was very clean and we had no fear of walking barefoot. A nice feature [... read more] was that we could walk for hours along the beach in either direction of the resort. We could also walk a few blocks to town or to a convenience store. We could use the bikes for free to ride and explore, and the boogie boards were also free to use. I would definitely go back and stay longer. Excellent Bang for your Buck.

Riu Santa Fe: A Riutiful Holiday!!

Buffets better than a la carte. Beautiful setting. Shortage of bartenders and no drink service around entertainment or pool. Only one beer available. Rooms need upgrading..villa 7 quite musty and contents showed mildew. Staff fairly friendly. Great variety of entertainment and activities.

Sunscape Sabor Cozumel: Amazing Staff & Tasty Food

Overall a very clean resort. Personally did not like the buffet food, and beaches were very rocky, but staff was great and still had a great time... FOOD & STAFF Staff was amazing, (Victor, Rusbel, Enrique & Maria) as well as front desk staff and ALL bartenders were a pleasure to chat with daily. Sunny Side & El Patio were the best restaurants. We did not try the Italian one since I eat italian food way too much, but overall, food was delicious and many options from the two listed above. Not [... read more] a fan of the buffet for any meal, just found the options were minimal and picked over. ROOM: Stayed in 2031, 3rd floor - Room was cleaned and restocked with non-alcohol beverages daily. Only complaints - one mirror that was in the bathroom which would steam up when showering so bring an extra to do your makeup! Bed was a little on the firm side, so be prepared for some stiffness in the morning. Other than that. The AC worked WONDERS! Better than the one I have back home and the ceiling fan was super quiet. Tiny ant like bugs in the washroom on occasion but barely any. Doors are not insulated very well so you can easily hear conversations of the loud drunks walking by at 2am, but not horrible enough to pay for the upgrade to the “adult pool side” POOL & BEACH: Pools were fairly clean, but overall hard to keep super clean since we had a bit of rain when we went and it was windy. Cool temperatures kept me out of the pool but the activities seemed to bring everyone in to play. The beach was cleaned daily with lots of seating and hammock options, though the waters are ROCKY! Be prepared to walk very slowly or just sit on the edge like i did. Waters were like bath water. Staff would come take drink orders right from the beach too. NOTES: We went dec 17-24 in room 2031 - it is windy and cool at night! Bring a jacket since many restaurants sit outside and entertainment shows are all done by the pool at night (i was freezing!) - rainy days will also call for a jacket as temperatures cool - for a beach that you can actually swim at, rent a scooter (right outside the resort) for $40USD for 24h and go to a spot named “miami beach” (the next beach and bar past the well known rasta beach bar) - bring a mini speaker for the room or beach to listen to your own music, there’s no speaker included in the room - don’t pay for wifi, head to the lobby for free connection and do what you need to, paid wifi apparently had a bad connection said people we met there - this is a small resort so set days for excursions like playa del carmen or downtown cozumel - this is a resort for families (mainly younger kids) or couples, if you are single looking for a party spot, this is not the place Overall we had a great time and would recommend it for a relaxing and lay low trip, we loved everything we ate at Sunny Side and El Patio and LOVED seeing Victor & Rusbel from sunny side and Enrique, and Maria from el patio daily. Thank you Sunscape Staff for a great time in Cozumel :)

The Reef 28 Playa del Carmen: Fantastic Vacation

This hotel was great! The rooms were very nice, food was great and service was excellent. We would definitely return to this property. 24 hour Room service, a la carte menus, beautiful rooftop pool and hot tubs. We loved this place!

Occidental Cozumel: Great staff

Smaller resort with really nice grounds. Outdoor entertainment was outside or first block and we had to move. Rooms are 24 per block and set up in a courtyard fashion - you hear everything/everybody. Got super busy/uncomfortable just before Christmas.

Bahia Principe Explore Akumal: We will never go anywhere else!

The Bahia Principe has everything you could need. We returned for our honeymoon after staying in Tulum previously. Akumal is our favourite because it is right on the beach with a very nice infinity pool, snack bar/buffet, and beachfront. The adults-only sections are a nice feature. The 24 hour wifi, nightly a la carte dinners, and access to the entire resort makes Akumal worth the extra money compared to staying in Coba or Tulum. Our complaints are only minor, and would compare to other resorts. [... read more] The staff are the nicest people in the Mayan Riviera compared to many other places we have been in the Caribbean. The food never gets tiring, and the resort has so much to offer that in the 6 times I have been there, I've never left the resort! This time we stayed for 10 days instead of 7, and it was a perfect length of time to really get the most out of the sun and the amenities. The nightlife on the resort seems to have improved greatly, and we enjoyed the shows and music every night. The casino and club in Hacienda were also very fun nightly activities. We will definitely keep going back!

Iberostar Waves Paraiso Beach: Big resort

Staff were great! Food at buffet was always the same. Thankful it wasn’t too hot since we didn’t have any a/c The toilets at pool and at beach were really bad. I really liked the peacocks and wildlife on the resort.

Paradisus Playa del Carmen: Paradise!

This was our second visit to Paradisus Esmeralda - and this time we decided for extend our trip to 9 nights! Our kids regularly asked to go to the kids club because of the programming, the new water park was an awesome surprise! (Bring life jackets if your kids aren’t strong swimmers - it’s deep!) The food was amazing as always! Only negative...the beach, while beautiful soft sand, does stink of seaweed and there is coral in the swimming area.

Bahia Principe Explore Coba: Great resort

I only have good to say. about this resort. It's very big and takes a bit to get the layout, but the shuttle service ran smoother then a small city and staff is great. A true 5 star. All services are well provided.

Hotel Xcaret Mexico: True paradise

We have been to at least 10 all inclusive resorts in past 10 yrs. All 5 stars.but this brand new resort is definitely a winner. We loved it so much in March 2018 so we went back for this Christmas 2018 again. Same resort in one year tells you how much we loved this resort. The design is very unique unlike typical all inclusive resort. It is just breathtaking. Everywhere you look you are with the beautiful nature. Food is amazing and the show is top notch.My husband never watches the resort sho [... read more]w but gosh.! these people are so talented. You expect these kind shows on cruise ship only. No wonder it is owned by same owner who has all the famous parks in the area. Xcaret,Xelha,Xplor,Xenses..it is all inclusive. Shuttle bus takes you there every 20 min. Just amazing.

Sheraton Buganvilias Puerto Vallarta Hotel: Drama free resort

I thank Sheraton and tripcentral for a drama free, friendly environment. Everything was good. The rooms were clean with a nice view. There were different food options and everything was included. It is a little farther from malecon.

Hyatt Vivid Playa Del Carmen: Beautiful resort

As this is our 7 time there it is our favourite vacation spot, hope fully it does not change now that Hilton has taken over, and again it was a pleasure booking our trip with Wendy Van Zandwyk, we will be looking to go some where in the new year and I am very sure Wendy will be helping us out Thanks again Wendy

Riu Palace Baja California: Amazing

Had fabulous stay with outstanding service. Will highly recommend for adults. Breathtaking scenery and easy access to everything. Staff extremely friendly. For being so new was near flawless stay. Was a tonne of fun

Haven Riviera Cancun: Not the 5 star we were sold!

Please see my review on trip advisor and we never got any reply from Trip Central about our concern so will never use your service again! I have video and pics of the construction noice and issues with hotel.

Riu Santa Fe: Good experience

Resort was much larger then expected, with many huge pools and great staff. Food was a bit lacklustre for a vegetarian trying to find wheat free options. Entertainment was great. We couldn’t swim in the ocean at the resort, but if you walk down the beach towards the town there are lots of places to swim. I’d also recommend taking a few trips into town, it’s about a 30 min walk down the beach. The town is super welcoming and has some great restaurants and shopping.

Iberostar Selection Paraiso Maya Suites: Great wedding and honeymoon!

We booked at Paraiso Maya for two weeks - first week for our wedding, along with 15 other family and friends, then the second week for our honeymoon. From the moment we arrived to the moment we left, we felt like VIP’s! The best part is, we are fairly certain that they treat all of their guests this way. In case you have not read this in any other reviews, the resort is HUGE. I mean massive. We spent two weeks discovering new parts of the resorts, new restaurants, new pools, even new anima [... read more]ls. My husband and I clocked in 30,000 steps each one day (that’s equivalent of a half marathon). We enjoyed the walking, but if the size of the resort intimidates you, not to worry - they have golf carts that’ll take you anywhere you want whenever. Some fun places to go include the resort mall, which contains many shops, taco eatery, burger place, crepe store, candy store, disco, and the spa. The beach is beautiful - constantly being maintained, constantly being raked of the seaweed, dedicated staff who spend the entire day cleaning the mess left by guests, brushing off chairs, putting everything in the right spots. Waters in Cancun/Mayan Riviera vary - we saw it go from extremely rough waves to calm sheet of glass from day to day. Lifeguards are on site and keeping swimmers in the safe zone/keeping their eye on everything. The beach has several dedicated food bars spread along a boardwalk for the different resorts. By far the best snack bar I have ever had at a resort. Cheeseburgers, fish burgers, chicken burgers, fries, salads and fruits in to go containers, sandwiches, nachos, and soft serve ice cream. Always fresh and always there. The quality was so excellent that I couldn’t help having fries every day (I normally never eat fries). The walk from the pool to the beach takes about a minute through a “jungle”. You walk on very wide wooden bridges or boardwalks that take you to the main boardwalk along the beach. Below the bridges live the many, many coaties of the resorts. Super cute but apparently can become aggressive when food is involved. Don’t feed them (even though guests do - they look SO cute you really can’t help it). The resort rooms are beautiful. Very well kept, and clean. Two massive closets, a huge bathroom with jacuzzi and stand up shower, a sitting area, and wrap around balcony. Our view when we left our room was the pool, and from our balcony the “jungle” full of exotic birds and Coaties (they look like overgrown squirrels mixed with racoons). Speaking of animals, the resort has no shortage of animals roaming freely. Peacocks, swans, flamingos, coaties, even squirrels!). The grounds are extremely well manicured. They have no shortage of staff constantly cleaning, maintaining, and repairing. This is impressive considering the massive size of the resort. Over two weeks, we saw many changes in weather including severe rain, winds, to general sunny skies. They had staff taking care of it all - whether it was mopping the excess water, or sweeping away the blown down leaves - the entire resort was always being maintained. The staff are probably the friendliest group of people I have ever met in my entire life. Every single person working greets you with a smile and hello. It was impressive because over two weeks, it remained consistent and very genuine! Our room housekeeper, Minerva, was friendly, creative with the towels, and discreet with the cleaning - in two weeks we only ran into her once cleaning our room when returning from breakfast! She, and her night turndown staff Lucia, made sure to make our stay extra special with rose pedals, kind notes, chocolates, and snacks. My husband and I went to the gym at the resort several times, and even attended a Zumba class, dance class and water aerobics. The gym is by far the nicest hotel/resort gym I have ever been to. It has two levels - first level with machines, treadmills, weights, and a stretch area, and second level has three studios reserved for group classes. Tennis courts for tennis players, a shooting range, bikes for cyclists, as well as a designated jogging route for runners. Water aerobics had low attendance, but Zumba was really fun and always drew a crowd. Another impressive detail from the resorts overall is their environmental awareness. Double flush toilets, recycle/compost/paper/trash deposits, absolutely no straws, no plastic cups near the ocean to name a few. As I mentioned earlier, everyone is treated like VIP, no matter who you are. They constantly had servers asking for drink orders, in the restaurants they would replenish your drinks even before you ordered a second one, and if you even had any simple request, they would make whatever you needed happen. The food was by far the best I have had at any resort - variety, quantity and quality. I like my eggs poached, but usually they are overdone at resorts. The poached egg tray had perfectly poached eggs just ready for you to eat every morning! There was a designated kitchen staff cutting smoked salmon and tuna, always fresh fruit, always a variety to pick from. Chefs and kitchen staff constantly walking around the buffet making sure presentation, quantity and cleanliness were maintained. We tried several different buffets and restaurants, and it was consistently that way. Most of the a la carte restaurants require for you to use a buffet for appetizers wit the exception of the french restaurant and Japanese restaurant (El Museo and La Geisha). The restaurant managers always greeted us with a big smile and hello (Adrian and Oscar). You can actually book reservations using their Iberostar App, which is REALLY cool and convenient. theres also a schedule of all resort activities going on that day/week that you can sync with your calendar too. If you ever considered doing a destination wedding, do one. It was GREAT. Low stress, low maintenance, tons of fun. Carmen, our wedding coordinator, took care of everything. We took the very basic wedding package, but had the chance to watch several weddings over the course of two weeks. They really know what they are doing and it was done really well. The wedding photographer, Victor from Adventure Photos, was absolutely incredible. The photos were ready in less than a week, as was the photo albums. We got to leave the resort with everything! What incredible service. If you want to take your kids to a great resort, I highly recommend this one. You can also re-assure them that the WIFI works GREAT and from literally everywhere on the resort. Tons of organized and not organized things for kids of all ages to do. As we were leaving they were adding the final touches to their newest complex, Star Camp, which is the kids programming dedicated for children of all ages. I would love it if our kids would be a part of it but they are 12 and 15, and are “too cool” for that. My recommendation would be to have a dedicated star camp greeter at reception that can whisk the kids away immediately at that age so that they don’t feel like they have to make the first step and sign up. Shows were fun and well attended. Because there are several resorts, there are also several theatres and shows. If you miss one show one night, you can always attend it the following night! The lazy river was used several times by our entire group. Really fun and relaxing. A great addition to the resort experience for sure! Our second week we spent a majority of it diving. Varna, who greeted us at the counter of the dive shop, was awesome and extremely informative. We dove with Iago, Paul and Olaf, all amazing guides and made our trip extra special. One tip to keep in mind is that they do not have a jetty or dock, therefore expect to walk into the water with your gear on to get to the boat. Your boat will most likely be delayed as we had to wait for the bus from Cancun to arrive with divers too. If you leave your equipment at the shop, make sure that it is in containers or cases - my husband’s new mask was smashed after the first day. However, the staff acknowledged their mistake and gave him a free dive.