The service at this hotel is excellent. The staff works hard to make sure you enjoy your stay. The only thing I would say that is a bit of a negative is the mattresses on the beds are very hard and be sure to take some Off so that you dont get bothered by any of the insects you are sure to find here.
The food at the buffet is very good with enough choice that there should be something even picky eaters would find appealing. I would return to this resort again.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dawnsailor -
Verified Purchaser
Hotel Dos Playas Faranda: Very pleasant stay.
The hotel rooms were spotless and the food was excellent. I have not visited Mexico before and was most impressed with the people not only at the resort but outside. The whole population seems t make a living from tourins but I was never hassled. The total package was extremely economical but if you want to go outside the resort then be prepared to pay American prices. Altogether you can't beat the value. The entertainment was also very good.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Explore Tulum: nice
Grounds were very nice, food 7 out of 10. elacarts needs work but Brazilian was fantastic. Drinks seemed watered down which is a change from last time I was there.
Employees friendly. all in all very good.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Escape Sian Ka'an: Amazing resort..
This is our second return to this hotel and we are very pleased with our stay. Food is excellent ,and the service with smiles is constant. we will definitely be back again. the 10 minute travel to the beach is still every 5 minutes and access to the other 3 hotels is great. beach has more algae on it , probably due to weather but still walkable. Bus ride to get to hotel is very long , 1.5 hrs..so I suggest booking a shuttle or private taxi . if you are a red wine drinker, make sure [... read more]you say NO FRIO (room temp) or they will serve you cold wine.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
SteveO -
Verified Purchaser
Grand Palladium Select Costa Mujeres: Totally amazing
This resort is state of the art totally awesome great staff
Eric the lobby bartender was the best I ever seen remembered your name drink was kick ass
Carlose at the pool was kick ass and deserves a raise
I will return
Steve Lee
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Clare -
Verified Purchaser
Grand Palladium Select Costa Mujeres: Beautiful Resort
What a beautiful resort. Lots of restaurants on the grounds. The main buffet was fabulous, with so much variety. The staff were all so nice and courteous.
Lots of things to do, pool area is huge and a special children's area. Live shows each evening, and bands playing good tunes in the sports bar and pool side.
This resort is awesome for all ages. There were 19 family members that were with us, ages 16 - 72. We all had such a good time ! I would definitely go again.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Royalton Riviera Cancun Resort and Spa: Amazing resort
Loved everything about the resort. The food, staff, kids activities everything was excellent. The facilities and gardens are well maintained. Pools are clean and plenty. Dont need to reserve anything.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Bahia Principe Explore Akumal: Dream came true
Great experience, beautiful place to be and most amazing staff. I will be back soon. Arrival to the hotel, check in and service by the hotel were very well organized. Different restaurants, varied food choices and quality were all there.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Ocean Riviera Paradise: Nice Resort
Nice resort rooms were nice but were little tired and need to be spruced up. We did not go in pools at all we are Beach people however they did not look very inviting water looked green. They should paint the pools blue or white to make the pools more inviting and clean looking. Dining was good buffet was good al la Carts the best were Asian and seafood located on beach. Front desk check in was terrible if you did not want to upgrade they were not interested in you. We had to take our own bag[... read more]s and find our room as well when we left. Beach is nice but not great no snorkeling fish or anything like that. Just locals trying to sell you stuff non stop lol. Very irritating. Not 5 âï¸ No I would not stay here again
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Beer Bains -
Verified Purchaser
Hyatt Ziva Los Cabos: Amazing resort
Beautiful rooms, tidy and spacious. Good staff and food was delicious. Alot of variety for food lovers. Beach isnt swimmable but they have very good swimming pools. Kids enjoy as well in kids swimming area
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Blaurie -
Verified Purchaser
Akumal Bay Beach and Spa Resort: Great resort for fun & relaxation.th
This was our 5th vacation to an all inculsive resort in Mexico snd it was by far the best. The people that work there have a smile & Hello for you all the time. Food is very good lots of varieties . My husband is very fussy but never had a hard time finding something to eat. Be sure to try their pizza. Room were beautiful. We had a penthouse so the view was wonderful. Beautiful sunrises every morning. Take a chance on the resort you won't be disappointed.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Secrets Huatulco: average
We have been to Secrets 4 times now and on first impression, it looks a little run down as you walk in to the lobby. The pool area is great , very large pool, clean rooms and good service. The food was a little disappointing.They tried to be real fancy but the quality was not what it should be. There were some good meals but we had some real bad ones. Just like all the other times to Secrets, there were a fair number of people that got sick from the food or water at the hotel.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Platinum Yucatan Princess: Excellent resort
The staff was excellent and the food was delicious. The whole resort was very laid back and relaxing. The rooms were very clean. The swimouts were private and very convenient. The activities were entertaining. This resort is a great place to stay with the option of visiting the adjoining resort.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Selection Riviera Cancun: Nice clean family resort with good food
Background: First time to Mexico for family of four from Canada with a 4 year old and a 13 months old. Looking for a family/kids friendly resort to escape the cold and enjoy the sun for 8 days.
Check in/out: Reception is very friendly and hand us cold drink the minute we arrive the resort. Although we were told it was low season (Late Nov), we were not able to get a complimentary upgrade to a swim up room or even a higher level room. Overall the check in/out process is fairly easy and no iss[... read more]ue. There is no lineup as well.
Resort Location: 20 mins away from the airport. Pickup is a bit crazy as there are lots of vans and buses picking up lots of tourists at the same time. But we made it out fairly quickly. Drive to the resort is smooth and everyone is very friendly during pickup. Other than the resort, there are nothing much around us and we didn’t go out as well.
Room: Family Jacuzzi Room. Originally we were given a room on the ground floor and you can walk out to the pool directly but we like more privacy so requested to move to 2nd floor room the next day.
The Room is very spacious and clean. I like the double sinks. Lots of storage space if you like to unpack your luggage. Rain Shower may not be the best for everyone but I love it. Quite a lot of TV channels with movies and kids networks (Most of them are in Spanish).
Kid slept in the pull out sofa bed. We also requested all kind of baby stuff (Crib, bottle warmer, baby monitor, bottle sterilizer etc) The staff is very good in setting everything up for us. Everything in the room feel fairly new and clean. It is not Vegas standard not definitely good enough for a family resort. Mini Fridge is being re-stocked everyday with drinks and chips
Service: Service is GREAT! All of them are very friendly and I don’t feel like they will only do things for you and wait for your tips. Room Service, Cleaning people, Bar, Restaurant, Pool side…. They are always here to make you feel comfortable and relax for your vacation.
Wifi: Free Wifi and the Signal is very strong throughout the resort. I don’t seem to find any blind spot no matter I am at the beach or in the room.
Pool: We stayed at the kids area and it is not busy at all. You can swim/walk up and down without feeling too crowded. There are empty beach chairs for all of us to use. I saw staff cleaning the swimming pool all the time. Water is a little cold but it is bearable if you go under the Sun. There are many families with smaller kids that will share toys and entertain with your kids.
Beach: White sand beach but the water is definitely not blue like Cuba. Lots of seaweed watching up to the beach. They have people cleaning up around the clock but still can’t keep up. The first 4 days we didn’t even go into the Ocean. Luckily it cleaned a little bit and we went for a dip. The water is quite warm. I guess if you are going to this resort, you are NOT going for the beach. Unless you are prestige member, otherwise it will be very hard to get the gazebo on the beach (maybe woke up at 7am). They reserved some of the gazebo for Prestige member.
Restaurant: All the restaurants are good. The Deco for all the restaurant are nicely done! The Seafood are amazing! Taste very fresh. Buffet (Spoon) is always a good option but out of all the other restaurant, we like 1. Zavaz Caribbean restaurant (Best Fish), 2. Zocalo Cantina bar (Best taste Taco), 3. Tapaz Spanish restaurant (A little too salty), 4. Pizza Dude! (Next to the kids pool – targeting kids). We never need to make any reservation for the restaurants and they were never packed.
Entertainment: 2 shows every night. Music, Singing, Magic, dancing etc. Usually they have a 8pm show which is more kids friendly (Nickelodeon Orange Carpet). I love the show but don’t expect firework or anything like that. Again, it is a family resort so I think it is just good. Sometime we missed some of the show as we didn’t go and check what’s the 8pm show. Maybe it is a good idea for a 1 pager to leave at our room the night before remaining me what show is on the next day.
Maintenance: I constantly seeing staff cleaning, repairing, painting within the resort. They are working around the clock to keep this place clean and ready for their guests. I don’t have any complaint about that.
Kids Area: Nice place. If you kids is between 4-12. You can drop them off so you can have some alone time. They have lots of activities every hours to keep the kids happy and busy. Movie night daily 7:30 – 9:30pm
My kids are a bit too young so we couldn’t take full advantage for that. You can also borrow toys from them and bring it back to your room (It works well for my 1 year old with new toys every day). Nickelodeon character around the kids pool. Wish we see more Paw Patrol…
Weather: Between 28-30C the first 5 days. Always sunny! Weather forecast said there will be thunder shower for the last 3 days but only some rain and clouds. So don’t 100% trust the online weather forecast. Never need to wear a wind breaker or anything.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Iberostar Waves Tucan: Great Family Hotel
Special thanx to Wendy from TripCentral she was able to organize all our family members travel plans making sure we were all arriving within hours of each other. We were flying from Montreal, Edmonton & Toronto. She recommended the Iberostar Tucan & It was a great choice we all loved it! The food, service & rooms met our expectations & our budget.We would definitely recommend & use Wendy @ trip central for our next vacation
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Ilham -
Verified Purchaser
Bahia Principe Explore Tulum: Amazing resort
The resorts are amazing and alacarte restaurant are great all the staff always with smile easy going to other resorts
I love to go back there thanks to my agent bill for his advice
Very clean and mini club has a lot of activity my daughters still talking about there the beach in not good for swimming with a lot of rocks otherwise everything is amazing
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Johnwat1 -
Verified Purchaser
Secrets Huatulco: A really relaxing time
Secrets is a perfect spot to spend some time to rejuvenate. The restaurants are great and we never waited for a table. We found a shady spot by the pool each day without putting towels on the loungers early each morning. The resort is very clean and the staff are very happy and always willing to help or serve you.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Buenaventura Grand Hotel and Great Moments: Amazing Resort .
This hotel is awesome , convenient to go everywhere , 5 minutes to downtown . Easy to catch public bus , right in front of the hotel . The rooms are beautiful , clean , ocean view .The restaurants are fantastic . Highly recommend it .
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Steve -
Verified Purchaser
Selection Riviera Cancun: Excellent food!
This was about my 15th all inclusive and the first where I could honestly say that the food was excellent. Dishes all arrived hot and perfectly cooked and unlike some resorts the food did not all taste "the same". Make your way to the adult pool bar for some excellent service from Mariano, Zakeo, and Evelio, who have the ability to make any drink that you can imagine. As for all the bad reviews about the beach, yes there was some seaweed on windy days but it was dealt with promptly and was non e[... read more]xistent when the winds calmed down. We even managed to do a bit of decent snorkeling from the beach, and saw lots of corals and fish including a nurse shark, eels, lobster, and a stingray. My one disappointment was that a beach walk got cut off in both directions from that resort. Beautiful resort. Great staff! Great food!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Zeco -
Verified Purchaser
Riu Palace Costa Mujeres: Beautiful & wonderful resort
Me and my girlfriend stayed here from Dec 4-11th. After weeks of researching resorts we finally chose this one based on a couple things. The main thing we wanted was a swim out suite that was somewhat private. Secondly the resort was brand new and we thought it would be great to experience a new 5 star resort. We also liked the fact that you can visit the Neighboring RIU Dunamar. We arrived at the airport and found the Sunwing rep with no issues and off we went. Took about 50 minutes to get to t[... read more]he resort because we had to drop someone off at another resort first. Upon arrival at the Palace we were met with delicious welcome drinks and proceeded to check in. The lobby is beautiful and elegant. You can smell how new it is.The check in process was very smooth and quick!
THE ROOM:
We were given directions to our room and our luggage was delivered. The room was gorgeous. We had an end swim out suite. The mini bar is stocked with 4 bottles. Vodka, Run , Gin and Tequila. The fridge has Pepsi, 7up, tonic, 7 beer cans and a few large bottles of water. The bed is soft and comfortable. The swim out looked a lot better in person. Its deeper and bigger than I thought and having the ocean for a view was amazing. The patio itself was a good size as well. The toilet is separate from the shower/sink area and has its own door. The shower and sink area is an open concept with no door which is a little strange and I can see that being an issue for families. I also found the tub in the middle of the room strange and its on the smaller side so if you're a tall guy like me its not useful. The shower is a nice size and I liked the optional rain shower head. Room 9/10
GROUNDS:
The resort is BEAUTIFUL. You really feel like you're in paradise being there. It feels, looks and smells new and fresh! There are 5 pools and they were not crowded at all during the time I was there.There is a 24 hour lounge close to the main lobby where you can relax and watch TV as well as get drink and food (the same bottles that are in the room are here). There is another lounge area near the center of the resort that has a bar and a shop called Capuchino where you can sit and order drinks, snacks, espresso, milkshakes, dessert (the cheesecake was delicious!). I spent quite a bit of time here as I found it to be a nice place to relax. The beach is long and beautiful and well shaded with palm trees. You can get a massage down on the beach for around $30-$40 (Not ran by RIU, Theirs is a lot more expensive). There were plenty of chairs available so no need to worry about getting there early for one. Grounds 10/10
The Food:
The food was the best I have had at a resort thus far. I was really happy with the options available at the buffet on a daily basis.There are 5 A la cart restaurants; Japanese, Mexican, The Steakhouse, Italian and Krystal (A fusion restaurant). The Italian restaurant was open every night and only 2 of the other restaurants were open ever night (Most likely due to the resort not being that busy). We did not the Japanese or Krystal as nothing on the menu peaked our interest. Our favorite was the steakhouse. The lobster and fillet minion is just outstanding! The Mexican restaurant was pretty decent as well. There is also a lunch restaurant/bar area called Pepe's by the pool area. There's mainly grilled things there such as steak, burgers, pork chops.Overall we couldn't ask for anything more and we were thoroughly satisfied with the food. Food 10/10
Conclusion:
This is the best resort have been to. The service is impeccable. Everywhere you go there is somebody there to serve and take your order. The service is great and the staff are very friendly an upbeat. Due to the fact the resort is new it wasn't overrun with people. There was no wait at the bars or restaurants. I loved the peacefulness and the seclusion on the Costa Mujeres Peninsula. We used the 24 hour room service a few times and it came in a timely manner. Housekeeping was cleaned the room well and we tipped them daily. Anything you call the front desk for is taken care of swiftly. There were some small kinks such as the fire alarm going off a few times but understandable as its brand new.The only thing I wished was on the resort are cabana beds. That would have put it over the top for me but overall an amazing experience. I would definitely return.
P.S Keep your customs card as you will need it when you return to the airport. We had to pay $30 USD each to replace ours.