Grand Lucayan Breakers Cay: Bad Service, Beautiful Resort

My wife and I, along with our 3 month old visited the Grand Lucayan in Freeport Bahamas from Dec 13 - Dec 20. The plane ride was an early one at 6:15am and we showed up to the resort approx 10:30am - 11am. We were starving. When we showed, we were unable to check in, which would be understandable if the resort was busy, but the resort was very empty. We were advised by the staff that we could use the resort and grab some food at one of the locations on site. When we went to one of the restaurant [... read more]s, they would not serve us as we did not have a room number. We were frustrated so went and bought food at a local restaurant. The room was nice and clean, but we weren't able to check in until late that afternoon. Check in went fine and we eventually got in. There was no water in our room and my wife needs to drink lots of water while breastfeeding. We went to find water and found out that water was NOT included in our so called "All" inclusive package. I have told this to many friends and family and people find it very shocking that we had to pay for water the whole week. Not very all inclusive. I understand the package said meal restrictions and we even inquired about that before purchasing and were only told that sushi was at a cost. Nothing about water and nothing about ice cream, which apparently was also NOT included. we were told that we could use restaurants at the resort next door, which was great, except we got cut off half way through the week, leaving our food choices limited. We were told on the phone when ordering our bracelets that the "contract" had expired, which I don't believe, as we spoke to other guests that were told the resort was at capacity. I don't appreciate being lied to. We did have good service at some of the restaurants, but terrible service a lot of the time. We have never felt more uncomfortable at a resort as we were with this one (aside from the breakfast staff, they were good). As an example, there was a night when we sat down and were served water, thanks, but the server never came back once and asked us for our real drink order. I like water, but I didn't pay for an all-inclusive trip to drink water at dinner. Yes, I could have gotten up and asked a server for a drink, but should I have to?? I just felt the service was bad and we were not pleased. The bartender at the pool could not get my drink right. On numerous occasions, he would get me the wrong mix. It was not a hard drink, rye and diet coke and he couldn't get it right! It wasn't busy, there were mostly 2 people at the bar. There was no entertainment at the resort. Near the end of the week I picked up a pamphlet for the following week and noticed all the events they had planned for that week, but absolutely nothing at our resort……On the way home we were told the bus would pick us up from the resort at 6:45am to take us to the airport. They didn't show until 8am. Sleep that we could have really used. We thought we would grab a sandwich the morning of our flight and the café was supposed to be open at 6am. There was no one there! It was locked and not open. One of the other guests phoned the front desk to request someone to get out there. They eventually came. We ordered and again got the wrong order. It was getting extremely frustrating that we had to sign every time that we ate anywhere or even to grab a beer. I have neat writing, but they kept yelling at me that they couldn't read my room number or name as I wrote it down. So, I had to yell my room number back, frustrating. It was as if our room was going to be charged. We found out by the staff at the location that this resort just recently started doing all inclusive and that most of the staff didn't understand how it would work. All the bills said that our room would be charged 15% service charge. We were not charge but you could imagine how we felt being told that we were going to when we just forked over all this money for an all-inclusive. Our return flight the staff was amazing. But we did have a problem when we landed and we had to wait 30 minutes for our stroller to be given back to us when we were told that it would be there when we left the plane. This was very frustrating considering we have a 3 month old that we had to carry around and wait for the strollers to arrive. The pilots actually went down and got all of the people who were waiting and got our strollers. This should not be their responsibility! But we were extremely pleased that they got it for us cause if they hadn't, god knows how long we would have been waiting. I also want to mention that the pools were extremely cold. We were unable to swim in the pool the whole week being there. We attempted to go into the hot tub, but it was not hot all at, barely bearable too. It was the temp the pool should have at least been at. I would like to say that I don't like complaining, I really don't, but I have to say something cause this was by far the worst vacation and experience we have had since my wife and I started travelling 10 years ago. We like to travel and would like to continue to travel, but I don't really want to pay for a trips with experiences like this and I am starting to question whether I will continue to use Sunwing for my future vacations. There were nice parts to the resort, we just were not very happy a lot of the time. I rated this vacation a fair only because it was beautiful and there were some nice staff, otherwise I would have rated this place poor for sure.

Memories Grand Bahama: better then expected

Food and service was great especially Suny at the steak house Special acknowledgement to VJ who handled the beach activities Not sure of his name but the bar tender at the central bar was really good. Down side the pool was freezing!!!!

Riu Palace Paradise Island: Amazing!

Awesome resort! Great vacation! Steps away from the nightlife at Atlantis. Loved the food and everyone was so friendly and helpful!! We go once a year. We love it so much! Must leave the resort for a conch salad!! To die for!

Riu Palace Paradise Island: Amazing place!

The rooms r cleaning, the stuffs r so friendly, the food r so good! Has the access to public beach, love it! Over all, we loved it! We'll go back again! And we will recommend this hotel to all our friends!

Memories Grand Bahama: Great time, great resort

We stayed at the resort the week of November 22. I was pleasantly surprised. We were greated with a signature drink and the check in process was quick. Our room was fantastic. There was a balcony with ocean view. The staff are very friendly. We had a lot if fun dancing at the bar every night. The beach was amazing, soft white sand and beautiful Caribbean ocean. Loved the steak house and the Japanese restaurants as lots of fun (heads up, they rush you out if the Japanese restaurant for the next s [... read more]ervice). Not a lot to see in freeport, if you are looking for beach and sun it's a great spot.

The Royal at Atlantis: Atlantis Bahamas does not disappoint!

Beautiful grounds, accommodations, weather and people. Excellent value as booked through TripCentral.ca. Our party of 4 from across the Province of Ontario met in Toronto the night before our flights, and the package provided coupons that we used to cover our preflight overnight and week of parking in Toronto. Staff at the Atlantis Resort including Babara (our housekeeper), bell captains, and our local informal tour guide helped us to have the experiences that we were looking for. First week of  [... read more]December was a great time to visit. The only disappointments were 1) that not all restaurants are open (understandable if it is low season), but that meant that some promotional coupons included from the resort went unused (eg, apps or drinks at various venues) as these restaurants were not open during our stay, and 2) multiple unsolicited, repeated approaches by some tenacious local vendors while relaxing at the beach.

Breezes Bahamas: 9th Time Back

Its been 3 years since last visited-grounds always in great condition,rooms clean but a bit dated,2 new restaurants were a welcome addition and food in the beach grill was great, some areas in the hotel have been improved and renovated specially the main buffet room. buffet food choices were reduced but the food quality has been improved which is a decent trade off-however they need to do a better job of dealing with vegetarian and vegan food issues. A fruit smoothie station at breakfast would b [... read more]e a nice welcome addition.

Melia Nassau Beach Resort: the ocean is grat

no activities in the resort and that is a shame.... when the weather is bad ,windy,etc where you cant swim , there is no entertainment.....one yoga class in 3 days.. The beach is nice staff is friendly and the food is good

Riu Palace Paradise Island: Good resort if work done to premises

The location of the building is excellent, however to rooms are in a deplorable state, there was mold on the ceiling, could not get the room warmed up as the A/C was stuck on. Staff was excellent as well as the service , drinks and food. Especially Ceril aka Cereal and his crew.

Riu Palace Paradise Island: Amazing Resort

We just got back on December 4 after staying for 4 nights. The hotel, food, service and rooms were all amazing! A definite must go for anyone. One of the best vacations I've taken in a while. Riu Hotels never disappoint :)

Melia Nassau Beach Resort: GREAT RESORT

OVER ALL IT WAS A NICE AND CLEAN RESORT! UNFORTUNATLY FOR US LOTS OF RENOVATIONS AND CONSTRUCTION AND 2 RESTAURANT WERE CLOSED AND NOISY ALL AROUND EXCEPT IN OUR ROOM. BUT OVER ALL WE LIKE HOW NICE THE PEOPLE ARE. ALWAYS HAPPY TO HELP YOU.

Breezes Bahamas: Easy and Breezy!

The hotel is well maintained and the drinks are flowing! The staff really make the trip worth it though; They are so friendly and fun! Updated bathrooms and every room has a decent-to-great view. Food was out of this world, for an all-inclusive. Been to lots of places where you only get great food at the a-la-carte restaurants, but even the buffet here had super good food! Gorgeous beach!

Memories Grand Bahama: great resort

All in all it was a good week. Hotel, food, rooms all great service was fabulous everyone was very friendly. Downfall was the entertainment crew, they were rude, annoying and not very good at what they get paid to do.

Melia Nassau Beach Resort: Beautiful Peaceful Resort

The only thing that we found very was the walk to the elevators every day sometimes multiple times per day depending on your room location especially for that of the senior crowd. I must admit that the renovations did encroach on our holiday stay. The food could have been more localized, we found it to be very basic American but there was no shortage. When we first checked in at the Melia, the service was poor - when I first booked the trip months in advance, I had requested rooms side by side f [... read more]or my daughter and myself. I had then subsequently made two calls to the hotel itself to ensure that this was possible - the first time they told me that they did not have my booking as it was to early, the second time there was no answer and although I left a message - no one returned my call. In the end upon our arrival, they said that the only available rooms on the same floor was on the first. When we went down it felt like a basement and not like a hotel room. We went back up and asked for different rooms on the same floor again and they could not accommodate us. In the end my daughter ended up on the 4th floor and I on the 6th. I am sure you could imagine the problem this posed for us. It bothered me that this was not a last minute request - I had asked for this accommodation upon booking and tried a number of times to make this possible. The restaurant and eating areas - the staff there were absolutely amazing people, they catered to our every need, and provided that extra personal touch. This in many ways out weighed the other inconveniences within the hotel. In the end all we remembered was the impact these particular individuals made on our stay. Security - The Melia made us feel very safe, every where you looked was someone working there looking out for you. This was very important to me as I was on vacation with my friend and my daughter and her two friends. I felt safe enough to leave them hanging out at night. Rooms - very clean, staff - very polite, no wi fi I found that the Melia in the Bahamas catered to an older crowd, there was not much to do for young people, and they found themselves just hanging around during the evening on their cell phones or computers 9not my idea of a vacation). For our first time in the Bahamas, as everyone would do, we found it best to stay on the resort during the evening. Casino - was empty We did visit the Atlantis and I must say in all honesty that the Melia has some very serious competition. Their casino was packed, there was a teen night club, the aquarium....etc. It was a disappointment that we had to leave our resort to see another. Are all the Melia hotels the same?. I am not sure if I would take another chance in finding out. The three star rating is in relation to the security, waiting staff and how clean the hotel was kept.

Breezes Bahamas: Wonderful Holiday

The Breezes Bahamas was a great resort. The beach and pool areas were kept very clean. The food was very good and plenty of variety. The rooms were not anything special but clean and comfortable. We were there for a wedding and even though the weather didn't cooperate the staff went out of their way to make sure everything went off perfectly.

Breezes Bahamas: Resort is okay

Stayed for 7 days and we really enjoyed our stay. My wife is restricted to a wheel chair and we had easy access around the facility and to our room 161 which was on the main floor with easy access to the main grounds. There was a problem with moisture in the room which came from the pool area and unfortunately made it physically difficult for my wife. The washroom was very spacious to move her wheel chair around and had direct access to the shower area - excellent. It still requires additional s [... read more]afety bars around the toilet area which would allow a easier means of up/down from her wheel chair. The counter area was too high and made it very difficult to wash/brush her teeth. Unfortunately, there was no access to the water at the beach for those in a wheel chair. I would recommend a stone walkway. My wife missed the opportunity to place her feet in the water. The meals in the main kitchen area provided an excellent variety of meals. The friendly atmosphere of the staff was always consistent and a real pleasure to see after coming from a large city. The grounds around the resort were always clean. Although the establishment is old, it has a lot of character.

Memories Grand Bahama: Very Nice resort

The resort was very nice, the staff very helpful, friendly and kind. The food good. Entertainment needs improvement. One little problem was towel and wash cloths shortage. However those couple negatives would not prevent me from going back there because the positive made up for it. Loved it and will go back anytime.

Memories Grand Bahama: Memories Grand Bahama

The rooms and food were quite average but overall the stay was very good. Great staff, the beach was excellent, not much to complain about. We really enjoyed the location, lots of great shops across the street to shop at. Would definitely go back.

Memories Grand Bahama: very good resort just renovated

The hotel is a very nice resort. Alex the manager of the resort was fantastic to me, if you have any issues he's the guy to speak to. Nathan at the buffet was so polite. The restaurants where great. Oren is one of the workers and he goes out of his way to help you. Casino was so much fun.

The Royal at Atlantis: Awesome trip to Atlantis

Atlantis on Paradise Island was all that we thought it would be and more. Nice rooms at the Beach Tower and carefully maintained grounds and pools. The beach is also fantastic . Food and drink are high quality but on the pricey side as it is in any tourist destination. The staff goes above expectations as well and even upgraded us to an ocean view room at no charge. The only downside was that on the day of our departure there was no water in the resort and that made bathroom and showering effort [... read more]s difficult. That would not deter me from visiting again though!