Iberostar Origin Playa Alameda: FANTASTIC RESORT

This is our second time at this resort and third time to Cuba, we made the mistake of trying somewhere else and were so disappointed. We came back to Iberostar Playa Alameda and so glad we did, the staff, the beach, the resort is fantastic, food is better than anywhere else I've eaten in Cuba, rooms are spacious and clean, but what keeps you coming back is the people/staff. Definitely going to be back again!

Be Live Turquesa: HOME AWAY FROM HOME

We just returned from our 3rd visit to this fantastic adults only resort. We love the Melia Cayo Coco because of the staff. They welcome you as if you were family. From year to year, they recognize your face and are so happy to see you again. The food at the Melia Cayo Coco is outstanding. The chefs take pride in cooking the food to your liking and are always replenishing the trays with fresh food. The beach has beautiful white sand and you can walk for miles. The Animation staff offer activitie [... read more]s throughout the day. You can do Patank (Bocci ball), dancing lessons, painting lessons, crafts, archery, rifle shooting, bingo, aqua aerobics, volley ball and various other games. You'll hear Pepe yelling out "cocoooooonuts" every day. The Animation staff put a lot of hard work in the run of a day. The lobby is a great place to hang out before and after your supper. There's nightly entertainment at 9:30 and there's a disco that opens at 11:30. We like to hang out at the Billiards bar. Silva is the best bartender ever! We're looking forward to our 4th trip next year. Go…you won't be disappointed.

Sol Palmeras: Wonderful resort for families/

The staff at the reception. house-keeping and the main restaurant were fabulous! There were some minor difficulties at one of the a la carte restaurants when trying to seat a family of 9 people together at one large table. Great facilities for youngsters. The grounds maintenance seemed to be of lower priority, particularly around the bungalows.

Melia Peninsula Varadero: Great all-inclusive

This was my first all-inclusive and I was so thankful it was a good choice. Food was excellent- lots of choice at every meal. Sometimes an issue to fins seating during peak meals times. More choice/time availability for A La Carte Restaurants would have been nice as not all guests were able to reserve the number they paid for. Room was ok- our location wasn't ideal (by the kid pool), but we were comfortable. Resort is beautiful- buildings, gardens etc. they are under-going some renovations (patc [... read more]hes of dirt and some outdoor lagoons that are empty) but this wasn't an issue or inconvenience for our stay at all. Service was ok; we found tipping didn't make a difference in the speed or quality of service which was disappointing, but everyone was helpful and friendly. The beach is beautiful-lots of chairs available- definitely the best part.

Valentin El Patriarca Varadero: Very nice resort!

Travelled with my adult daughter during the second week of March. Resort was very clean and the gardeners worked hard to keep the grounds immaculate. Our maid took very good care of our room. Our room was in the central area of the complex beside the spa. Perfect location midway between the beach and the dining rooms and across from the pool. We would recommend Block 26. Best entertainment was in the piano bar. The band Veradero Blues was excellent and did a wonderful job of engaging their aud [... read more]ience, and encouraging talented guests to perform with them. Unfortunately the band could only play until 11 pm. The resort attracted an older crowd that week so that the disco was empty. Food in the buffet ws very nice with a much better selection than I had anticipated. We particularly enjoyed the service from KRlos in the morning. A variety of seafood and beef/pork/chicken was available while you watched it being prepared. The roast piglet was very good. The specialty restaurants were good plus with the exception of the oriental. One disappointment was that the lobster night in the specialty restaurant filled up with guests in the Premium Section and did not have room for regular guests. Food from the snack bar by the pool was quite good. The pool are was very nice And not ever crowded. Never had a problem getting a chaise. The beach was nice white sand and never a far walk to find two chairs. My only negative comments about the beach is that there are two drop offs -- one shore and one in the water. With the waves it could be difficult exiting the water. We took two excursion. One to Coral Beach for snorkelling and the other into Habana. Coral beach was a ripoff -- don't go there. Habana was a great trip and we would like to spend more days there on another trip. The town of Veradero is a Cuban beach town. Fun for an afternoon. Overall a good holiday for me, but not so much for my thirty year old daughter who liked the resort but wanted more nightlife.

Grand Memories Varadero: Very disappointing

The Riu was understaffed and rundown. We did not receive what Sunwing advertised. This hotel is changing ownership the end of March. It was not even close to Riu standards, not even close to 5* in Cuba. We were well aware that it would not be a 5* standard in North America. We do not go to Cuba for the food...but we have been to 5 other 4 stars and a 3-1/2 star in Cuba and the food, service, etc. was much better at the other resorts we have been to. They needed much more staff. They ran out of  [... read more]ice frequently (in the whole resort) 4 days during our stay. They ran out of Crown Royal for 3 days, plus limes, mint, etc. We paid $300 dollars extra for the Adult only deluxe section. We had to drink beer, wine or slushy lime drink with rum for 2 days. TOTALLY, TOTALLY unacceptable to run out of ice at an all inclusive resort!! Management was hard to find. They were always in meetings. The bed was very hard, sagged and sunk down on one side of the king size bed. Some of the staff in the lobby bar and buffet were not very happy or friendly. Very difficult to even get a glass of water in the buffet from a server. The buffet was not very clean; some dishes/plates were dirty. Had to go through them to get a clean one. There were lots of flies in the buffet and on the food as well. There was no beach towel exchange all week. They never had any clean towels. We had to get the electronic access cards (to get into our room) reprogrammed the first 3 days…still did not work after this unless you swiped 15 – 20 times to get into room. Most doors in the lobby bathrooms did not lock and some had no seats. The internet cards were very scarce. They kept saying "they are being delivered". I finally got one on day 4. The leg broke on the plastic chair on our patio while my husband was sitting on this. He fell down on the cement patio outside our room. I reported this and it took them 2 days to replace the chair. No one followed up to see if he was okay or anything. In the Adult only deluxe section, there was a toilet seat missing in the handicap bathroom by the Cigar Bar and International Restaurant. There was only one bar on beach for 1000 + rooms and no bathroom on beach. I have never complained about a resort we have been too but this was such a disappointment. How can Sunwing rate this resort a 5*?? Since they are being sold or taken over, they just did not care about many details. This was totally unacceptable.

Grand Memories Varadero: Amazing Vacation!

This is my favourite resort in Varadero! The staff at the pool bar, Disney & Norge, were friendly and courteous. The beach was beautiful and relaxing. I could not have asked for a better vacation! We will be back for our next anniversary.

Grand Memories Varadero: This resort needs some work done

The grounds were beautiful, too bad the same effort was not put into maintaining the rooms and facilities. The staff were friendly and did the best they could with what the had. The dining rooms needed a proper cleaning, broken chair should be removed and tables should be cleared to allow other guests to sit and eat. On the last day they ran out of clean coffee cups so we had our coffee in glasses. If you want a spot by the beach prepare to wake up a 5am to do so. I made three attempts, at one p [... read more]oint waking up at 6am to get a spot only to be told that I would have to get there earlier. The beach is beautiful but I was only able to be there for a short time as it was too hot to not be in some form of shade. Convert as much money as you can at the airport because the bank at the resort ran out of money. We heard through the grape vine that the resort was being bought over effective at the beginning of the month. That may explain things. Thank God for wonderful weather as it made up for what the resort lacked.

Hotel Acuazul: You get what you pay for

Decent place for what you pay. If you're not laid-back though pay extra to stay somewhere else. The phone in our room and safe didn't work, the food was mediocore (much nicer off of the resort), and there were two days when the water didn't work for about 5 hours. The rooms are spacious and clean though, the beach is gorgeous, and the price was low enough that we didn't feel bad staying in Havana for a few nights.

Club Tropical: Amazing Staff

Hotel is ok it's old and they keep it up best that they can with what there given. The staff and location is why I go back. The food was better this time, you have to remember that there serving people from many different countries.

Barcelo Solymar: The yin yang resort.

A place such as this may only be described by the use of a yin yang symbol. Barcelo solymar was an utterly dreamy hotel. The resort was an array of beauty everywhere you look. The rooms, meeting standards and accommodating for everything you'd need while away from home. Water more blue than a baby's eyes and sand as soft and warm as it gets. The bartenders meeting and surpadsing expectations and always providing great drinks. The good. The service and food on the other hand may not meet complete [... read more] standards. Being a young female, I was harassed by workers on more than one occasion. I was asked if they were able to take my photo many times, and my room was called at all hours of the night by the staff asking to take me out. Overall, a very uncomfortable situation to say the least. The food was often undercooked and the variety was thin, but all was eatable. Overall, there is always the good in the negative, and the bad in the good. This hotel may equally represent both, but for an amazingly relaxing day and an eventful night I would recomend Barcelo 10 out of 10 times.

Playa Caleta: disappointed

I stayed at the Puntarena the hotel is advertised as 3 star so I knew I wasn't going to a 5 star resort .....but the hotel itself there is no excuse 3 stars or not..(they hotel says they are 4 stars btw) the front desk staff were friendly when we arrived the lobby fit my expectations it was ok a little jungle theme I guess ..going into the elevators is appalling the linoleum on the floor is ragged and I takes you for ride before getting to your floor. the room was dreadful old and dingy, one of  [... read more]my lamps didn't work; there was rust around them my sheets were dirty they didn't come when I called so we slept on my sons blanket and the towels that I brought. it was only changed when I complained to the Canjet REP. the next day after that we spent all our days out in the town.. the food at the hotel was horrid only one buffet the staff are rude and every one looking just for a tip( a tip for horrible service I don't think so I work hard for my money so should you ) needless to say I ddint tip much Delitta in the kids club was a breath of fresh air. we did make the best of it my son enjoyed drinking soda all day I did enjoy the beach and the tours (the sand is very rocky not white and smoothe). overall I would not go back to that hotel even if it was free......

Palma Real: You get what you pay for

Well most of the reviews were true. Don't pay anymore than $800 for this place. It's run down and need a lot of work. Food isn't the best either. Most times no hot water, towels, and most things are broken.. 75% of the resort are 20 year olds. Guessing cause it's cheap. Pay the extra and stay somewhere else

Punta Peninsula Varadero: absalutley beautiful resort

the resort was beautiful, and the entire staff was there to see your stay was the best it could be,willing to take the time to address all your needs and concerns.the food ranged from a large variaty of everything ,always offering something differant every day, and it seemed there was something for everyone. the food staff were always there to insure you had everything you needeed, and you didnt have to wait to have your drinks refilled or other needs met. My wife has a disability with her legs  [... read more]and back ,and cant always get around good, the staff seen this on our first day and was always willing to transport her around the resort without even asking. when they seen her they would come right up to offer there assistance. Overall all a beautiful trip, and id love to return next winter with my entire family

Muthu Playa Varadero: Mini get away

2nd time to Cuba- overall it was a nice get away but I wouldn't recommend Playa D'oro. It is listed as a 4* but should definitely be a 2+/3*. Food was edible, beach was amazing, rooms were sub par, service not that great. Our flight got cancelled coming home (mech failure) so we were put up at the RIU ( another 4*- could have easily been 4+ or 5*) our few hours at the RIU we're amazing! The hotel and grounds were awesome, entertainment amazing, service was great.

Hotel Los Cactus: Second Time to Breezes Varadero

We enjoyed our second visit to the Breezes Varadero Resort. The rooms are large and clean. The grounds and the beach are beautiful. The food is typical for Cuba. We like all the areas to sit for a quiet drink in the evening.

Club Kawama: Disappointing resort

This hotel has so few amenities I was shocked. The staff always seemed inconvenienced when you ask for help or outright annoyed. Major issues with room on a daily basis. One day no water for over an hour, another no electricity. Rooms not cleaned daily, only beds made and towels. Good was average. Buffett always running out of clean glasses or hot Buffett selections sat empty and many were unmarked with mystery food in them. Best part about the place was the beach.

Starfish Jibacoa: Lovely place

We stayed seven days at villas Jibacoa in an ice bungalow. Plain and used furnitures but clean. To my surprise there where bath caps,shampoo and shower gel in the bathroom. We always had plenty of hot water to shower, good air conditioning and TV with great movie stations. The grounds are beautiful,very park like, and an abandoned of singing birds,which was absolutely enjoyable, so is the double pool which are right at the beach which has trees for shade and large and beautiful. The buffet resta [... read more]urant is plain like inmost places in Cuba,but one won't be hungry. One bar at the reception and another at the pool area, but friendly and well equipped. Overall we truly enjoyed Villas Jibacoa and plan to be back next year for two weeks.

Iberostar Origin Laguna Azul: Amazing Resort

My family went here in December and my daughter and I returned for a girls only trip in March of this year. For the first time away for us we were very comfortable and the staff is amazing. They look after every wish we had. Great Service.

Palma Real: Nice hotel !

The beach is beautiful, there's 3 pools and lot's of bar. Drinks are good but the food is just okay. Not discusting but not delicious. We went to Havana Club and it was pretty cool. The room are good.