Very nice resort but the lawn was dug up and there was a water leak they were trying to fix all week but never got any better. The maids were not very friendly unlike other resorts I have stayed at before. Food was very good and a la carte restsurants were excellent. Could not get a coffee at the adult resort before 630 had to walk 20 minutes to the other side which had a bar open 24 hours. Should have been something open at the adult side too.
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JosieK -
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Breathless Punta Cana Resort: Fun Resort
The hotel, staff, food, grounds were all fantastic. I'm not one to complain about being on vacation. Some restaurants were closed during the evening. So we just ate at Spoon the buffet. There was a party pool and quiet pool. I enjoyed the entertainment. I found the staff to be extremely friendly. I would recommend.
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Private -
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Excellence El Carmen: Great Resort...but still room for improvement
We just got back from 7 days at the Excellence El Carmen. We have previously stayed at the Excellence Playa Mujeres on 2 occasions.
The resort is beautiful! It is well laid out with nothing too far of a walk. The beach area is gorgeous - wide with lots of soft sand. The food was great.
The staff was very friendly and we had no issues with the service generally (other than a very long wait for dinner one night at the Magna). However, it was not comparable to the service at Excellence PM.[... read more] At PM they go out of their way to make you feel special - learning your name, making sure you always have a drink in your hand, coming around with little treats throughout the day and checking in to see how things are going. At EC we didn't get that same level of service. We also did not receive any of the daily fresh fruit in the room that we were supposed to, and only received petit-fours a couple of times.
Aside from that, my only issue is that the pools are NOT heated. We stayed in the beach front swim up room and the pool was so cold you couldn't get into it. This was a real disappointment to me, as the sole purpose of getting the swim up room was to be able to swim in the pool!
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Private -
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Wyndham Alltra Punta Cana: Beautiful resort
Beautiful resort with a stunning pool. It was too windy to use the beach much but it looked nice. Service was good and there were lots of activities during the day for both adults and children. Food was great although the a la carts didn't offer much vegetarian options. The entertainment shows were fun although they start a little late for the kids (9:30). Would go back again.
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Joanne -
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Viva Heavens by Wyndham: Wynham V Heavens
This hotel was very clean. Once the staff warmed up to you it they were pretty fun, and a lot of laughs! The team at the Italian A-La-Carte were wonderful, and so was the food!
We had our wedding here, and I could not have asked for more. Ambiorka was wonderful, she took care of everything for us and understood perfectly how important our day was to us. I can not thank her enough!
The only thing I would say that was negative was we had a large group and we were not allowed to sit together [... read more]in the Buffet or the Mexican restaurant, moving tables seemed to be an issue.
There was also not enough seating for the amount of guests, it was very difficult to get a seat after dinner to have a coffee.
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Linda P -
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Riu Republica: Riu Republica Punta Cana
Great food and customer service. Loved it. A variety of restaurants. Great entertainment. Night club. Lot's excurtions. The dolphins were my favorite. I learned how to scuba dive in tbe pool!
A variety of shopping malls.
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Pat & Joanne -
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Sunscape Dominican Beach: resort grows on you
After reading a few of the reviews I did not know what to expect Now after staying there for two weeks I have very little negative to say. The staff was great, rooms were clean and done every day ( and yes a couple of times they were late ) . Food was good at buffet and a la carts. The beach was ok, sea weed was a problem and they tried hard to keep it under control . The best thing to do is to make your own opinion about the resort.
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Jim54 -
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Bahia Principe Explore Punta Cana: Good experience overall
Overall we had a positive experience however having stayed at the Bahia many times over the years we have noticed they are not maintaining their suites very well. Bath tubs don’t hold water, showers don’t work well. Food at the buffet has improved although 2 of our party of 4 got sick during our stay
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Private -
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Cayo Levantado Resort: VERY QUIET
This hotel is on a beautiful island . It is very windy and not much opportunity to swim in ocean but amazing to look at
There is no swim up bar, no music and very little going on
All hotel bars and restaurants are closed at 11:00 pm so if you like to stay up and party on your vacation, this is not the place
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Private -
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The Eurostars Grand Cayacoa: Beautiful Resort
Hospitality was excellent. Great employees. Food was excellent for all inclusive, lots of options. A la cartes were great! Red wine was good. Fantastic view from our room in main building. Room 317 - Thanks Danny!
A lot of walking/stairs, but there were shuttles available as well. Wifi only in lobby was too limited. Also needed more seating in lobby to accommodate people wanting to use Wifi. Would have been better if Wifi available in rooms.
Entertainment was very good as well.
[... read more]
I like the idea that lounge chairs were not to be held/reserved (signs posted.) Chairs were always available when needed.
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Private -
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Iberostar Waves Costa Dorada: Great Resort
We found the resort very clean and welcoming. Staff were friendly. We enjoyed the Buffets and the al la cartes. We did not have an issue finding a chair to be around the pool. The beach seemed not to be as popular and was cooler when we were there in February.
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Private -
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Cayo Levantado Resort: Beautiful scenery and grounds
Staff were extremely courteous and accommodating. Food was outstanding with a large variety. Beverages were well prepared. The grounds were absolutely gorgeous.
On the negative side, our arrival was horrible. After travelling in a mini van with not enough seats for all the passengers for well over an hour and then being deposited at the check in on the mainland, we waited almost another hour for the ferry transport to the resort. The staff at the mainland handed us a bottle of water. Th[... read more]ere isn't even a bar on the mainland. After a very rough boat ride we finally arrived at the resort. We left our home 12 hours earlier. With a later than anticipated arrival we didn't receive the welcome drink, hot towel or even an explanation of the resort that all other guests received. After being dropped at our room in the dark neither of our keys would open the door and we just waited at the door for our luggage to arrive and someone to assist us. We attempted to order a drink and some food from room service and were told that the bar was closed and room service would arrive in 45 minutes. After an hour and a quarter we called and they made excuses that they were busy. When the food arrived, it was not what we had ordered, was extremely cold and old (reheated hamburger on a dried out bun) and not edible. Obviously, our first impression was not good. On the second last day of our vacation, service was almost non-existent. We didn't receive our turn down service and evening room tidying with fresh bath towels for the morning (our last day). Food at the buffet was not replenished more than an hour before closing and staff was much less attentive to the guests. It seemed that most of the guests left on Friday and therefore the resort was understaffed (perhaps many had the day off). This resort is a considerable distance from the Samana airport and requires transport via ferry which adds additional transportation time. We were required to leave the resort on our return more than 5 hours prior to our flight time.
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Marcel -
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Viva V Samana by Wyndham: Very poor manage hotel
We arrived at 3.30 pm room not ready till 5.00 pm ,
Hotel management no help
Buffet food very cold
Ask for money exchange at front desk got the run around for 3 days before I could get but only 100.00 peso .
Only one bar open for guest the front bar was only for the buffet staff
Management staff very un friendly
Will not return to this resort
Poor service at this hotel
And the weatjet rep. NOT HELPFUL
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Kevinandjodi -
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Cofresi Palm Beach and Spa Resort: Lovely Resort
Great resort staff who clearly work very hard and love what they do, but there are a lot of pushy sales reps especially waiting for your outside of the resturaunts and on the beach. Not a resort for anyone with mobility issues as there are A LOT of stairs but there are shuttles to take you around if need be. Beautiful entertainment nightly and the rooms are stunning.
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Paddy -
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Paradise Playa Dorada: Awesome resort
I have been staying at this resort for many many years and have seen many changes during that time. The resort looks amazing.
The staff are friendly and very good at what they do. The food is plentiful and very good. The rooms are very clean. We were made very welcome and I see no reason to stay anywhere else in the future.
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Private -
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Viva V Samana by Wyndham: the worst resort I've been to
the reception area very small nothing but a long hallway . The staff in reception very oncoperative and rude you go and ask for change and they never have any or tell you to come back at at certain time and the same thing no change and they will not change canadian money. They have two public washrooms cleaned once a day not very clean and never having tissue. The buffet restaurant has very little choice in food and always cold. The rooms cleaned not before 4 and the shower never cleaned in the [... read more]2 weeks we were there. The first 3 days the fridge was never stocked and when we called there answer was it's not the cleaning that fill the fridge which was incorrect because it was the cleaning staff which we saw. The staff barely speak english you have a hard time communicating with them. It rained the whole time we were there my husband was covered in bug bites.
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WillGarrow -
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Majestic Elegance Punta Cana: Amazing Resort
The Majestic Elegance in a amazing resort with amazing staff that treat you like family. The staff actually get to know you and always are smiling and happy to greet you A+ for the staff. The grounds around the resort are beautiful and really well cared for. The food is spectacular, never had a issue the 7 days we were there. Lots of different restaurants and a buffet with all kinds of selections. If I could give the resort a higher rating than 5 star I would. Not 1 complaint and o highly recomm[... read more]end.
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Cherrypits -
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Majestic Mirage Punta Cana All Suite Resort: Loved Our Stay!
My Husband and I just got back from a week vacation. Overall our stay was great with some minor issues. We booked the one bedroom Mirage Club room.
WHAT WE LOVED:
-Service-all employees regardless of their position were friendly and hard workers who take pride in what they do. This is one of the areas that make this resort and why we would definitely come back. Anything you would request would come quickly.
-Resort grounds-Beautiful, well manicured and super clean. Nice layout.
[... read more]-A La Cartes - were excellent. Steak a la carte was in a very cool setting. No reservations needed at the Steak and Italian which was nice. Buffet and seaside buffet- selection was great/food temps were pretty well maintained and had a great selection of foods. Also well stocked...if something was low it was refilled quickly.
-O.J...delicious!!
-Rooms-Large and modern. Fantastic balcony with hot tub. Huge walk-in shower. Lots of closet and storage space. Two bathrooms was great! Always cleaned in the morning before our return from the beach.
Beds -were the most comfortable we have slepted on in the Caribbean. Also the pillow menu is nice option, although we did not use it.
-Beach-super clean, great for long walks, always had loungers and bali beds (super comfortable) available. Friendly staff.
-Cafe in the square-great coffee and desserts!!! Milkshakes too..plus this was available all day and night.
-Sports bar-nice place to relax and catch up on sports
-Entertainment-some nights were just ok and others were very good. Some talented dancers and singers. The band was great too.
-Butler service-Omar and Louis: we really didn't use their service much but it was nice to know there was always someone to see how your stay is going and there if you needed them. They made sure to connect with us everyday and would even search for us on the beach. Very professional. Super nice guys!
-Martini bar- Great service and great martinis!!
-Pools-kepted cleaned. Always plenty of towels available throughout the resort. Again lots of loungers and bali beds available at any time of the day. Water temp was a little on the cool side.
-Valentine's Day- special t-shirts were left in our rooms along with Chocolates...a nice surprise. The resort was decorated nicely and flowers were given to all the ladies.
Hamburger carte by the pool- Great burgers with fixings, fries and hotdogs. Available in the afternoon for a couple hours.
Welcome gifts: golf shirt and hat in a carry bag-nice quality. We noticed ppl wearing these so I asked if they were in the resort for us to purchase. Our Butler Louis then realized at that point that we were missed because of our late check-in time but made sure we received them that day.
Bracelets: I loved that these were not your typically hard plastic band. They look so much better and were comfortable to wear.
A FEW ISSUES WE HAD:
Check-in- we arrived at midnight. My husband, I and another couple were met in the lobby with staff and told to go into the club reception area. We all were confused that no one was their to give us our room info. After 5 mins or so an employee hurried in explaining he just ran from wherever he was, gave us our info and showed us to our rooms. No cool cloth or welcome drink but we were told we can help ourselves to the area where there was some snacks but there really wasn't much time.
-A la cart reservations- Arrived on Saturday at midnight and not sure who our butler was so we decided Sunday morning after our Transat meeting to make a couple reservations on our own. We asked a young, tall, slender dark skin gentleman at the club reception desk if we could make them there. He said Wednesday and Friday at 7:15 was available-(this was the only booking time he offered us). Since he did not hand us a paper with the confirmation on it (which I thought was odd), I asked for a paper and pen but my Husband said don't worry about it, he would remember. Wednesday came and the Japanese a la carte didn't not have any reservations for us. They asked us for our confirmation and we said we were not given any. Fortunately they were still able to seat us. The Friday reservation was also not made, leaving us to ask our Butler Omar to get another one which he did but it was a much later time.
-Room location- We were in building #7 so furthest away from the beach which wasn't a problem because we certainly needed the exercise with all the food we ate but we were disappointed to be facing the outside of the resort which meant we looked out towards the Royalton rooms. We noticed if you were a return guest or were celebrating a birthday/anniversary/honeymoon (lots of banners were on the doors) those guest were more likely to get rooms facing the pool and closer to the beach.
Mini Bar-A few times we had to ask for coffee, cream, chips and water.
The Cons I listed were not a huge deal to us and certainly did not ruin any part of our stay but just wanted to point them out.
We for sure would return to this resort and recommend it to others. The employees and the service they provided made us feel special.
Thank you Majestic! Well done!!
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Private -
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Bahia Principe Explore El Portillo: Lovely week
The Grand Bahai Principe El Portillo was beautifully maintained and all Service was excellent. We enjoyed the Main Buffet food and Beach Buffet, lots of selection and very fresh. Air Canada flights & transfers were great and the Rep at the Resort was excellent. The only complaint from us was the male cat spraying on table and chair legs in the beach restaurant.