Our Verified Customer Rating 4.1

Our Verified Customer Rating 4.1

(3951 Reviews)

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Private  - 

Verified Purchaser

Barcelo Maya Riviera: Nice vacation at Barcelo Maya Riviera Resort

Beautiful,clean,modern,huge buffet,polite and very hard working servers. The negative: dinner reservations very limited and took an hour to book when restaurant only half full!?! ,distance from airport, very late entertainment and no entertainment showed up on New Years! Resort had many young couples, Spanish speaking European tourists which games at bar were geared to. Snorkelling on site but better at Palace. Need to do own research of amenities at other 5 Barcelo.

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Jessica  - 

Verified Purchaser

Occidental Arenas Blancas: We had a great time!

What a beautiful place to go on a trip with the Kids. It might not be a 5-star hotel but our room were kept clean, and the sheets were changed every day. The personnel is so pleasant, and all our needs were met. The Buffet was fine; everyone found something to eat at every meal and the hotel has a great location. The beach is beautiful and calm on most days. I would go again that's for sure.

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Private  - 

Verified Purchaser

Occidental Punta Cana: Notthatgreat

The Food was not good, the rooms smelt bad, told water wasn't clean unless out of bottles, air transat miscommunicated time for pickup, a lot of staff that didn't speak English so hard to communicate.

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Private  - 

Verified Purchaser

Barcelo Huatulco: First time to Huatulco! We are so impressed!

We finally made it to Huatulco, and we are sold! We will return for sure! From the moment we arrived at the airport (we were the only plane that landed at the time!) we found the airport staff and security to be friendly. We got through security within minutes and were on our way to the Barcelo. Such beautiful winding roads and incredible scenery on our way to the resort. Upon arrival, we were welcomed immediately, checked in and offered a special drink at the Premium Lounge. The staff in  [... read more]

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Private  - 

Verified Purchaser

Barcelo Maya Tropical: Not a 5 star hotel but solid choice

I feel it would be unfair to be too negative about this hotel given the outstanding work done by the staff. The staff work so hard to keep it spotlessly clean and looking its best. The grounds are meticulously maintained, the pools are probably the cleanest I've seen at any resort (particularly given the number of guests using them) and the staff are attentive and eager to please. The food is meh at best. The buffets provide a huge variety of options and they work hard at it, but nothing taste [... read more]

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APeKon  - 

Verified Purchaser

Barcelo Maya Tropical: Very Good Resort

Stayed at the Junior Suite Ocean Front Premium level for one week, Dec 24 - 31, 2022. Almost everything deserves excellent marks: resorts grounds, hotel room, restaurants, buffets, amenities, tennis courts etc. Probably just the beach is a bit rocky for your bare feet in the water. Though I have one complain but it goes to the transportation company BD Expirience or WestJet since it's the vacation provider. I had a round trip private transfer between the resort and Cancun airport. My WestJet re [... read more]

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Lfifi72  - 

Verified Purchaser

Barcelo Maya Colonial: Fantastic Resort

We stayed at the colonial premium from December 25 - January 9th. (Currently day 10 of our stay) The resort is extremely well maintained and the staff are always busy keeping everything clean. The majority of staff are very friendly and helpful. The only area we felt ignored was the piano bar area. Always lots of staff but they tend to just act like you’re not there. Food selection at the buffet was good. The steak house was incredible! If I was going to fix anything here it would be  [... read more]

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Very busy post Christmas

The rooms are okay, the entire vicinity is great, lots to do however very busy. Long waits, have to be very early for beach chairs. Food is good, very family friendly. Service was lacking but I think it's because of the volume people. If your going to pack a resort there should be efficient staff. No fireworks for new years, along with lack of communication regarding reservations left our one planned family dinner (23 people) to all being separated. I would recommend not going during their busy  [... read more]

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Great trip

We love the Barcelona Maya Colonial, The place is beautiful, room was very clean . The food was good, and the staff were helpful and friendly . We could always find a place to sit by the pools or beach.

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Private  - 

Verified Purchaser

Occidental at Xcaret Destination: Great resort

The resort was great! The staff was amazing and the grounds were always kept clean. The only thing I did not like was the “waterfall” at the pool bar near building 19. The water would get in your drink and that was gross

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Private  - 

Verified Purchaser

Occidental Punta Cana: Great Resort

The hotel is very well organized and maintained. It is clean and has a great variety of restaurants and bars. The beach is great, with white sand and clear water. The staff is professional and polite. I will definitely visit again.

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Suze  - 

Verified Purchaser

Barcelo Maya Beach Resort: Best stay ever

Nothing to hate or not love about his resort my kids and I enjoyed it to the max.. and I would recommend it to anyone who has a family and would like to enjoy a good vacation. I highly suggest getting water shoes as the beach is a bit rocky but it’s still beautiful

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Private  - 

Verified Purchaser

Barcelo Maya Palace: Beautiful Christmas holiday with family.

Beautiful holiday. Thanks for great memories. Only concern is flights.. We had 2 delays and fueling issues once boarded plane . Total 3.5 hours delay on return trip. General concerns for air travel as this is the structural factor to any holiday. We were very grateful that there was no flight cancellations as this would have been very difficult situation in respect to sunwing issues. If careful planning could go into travel either plane or transfers to and from airport as this makes or break [... read more]

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James  - 

Verified Purchaser

Barcelo Bavaro Palace: Beautiful grounds - horrible food

The hotel itself is nice. The grounds are perfect. The room is nice (assuming you have oceanfront) - the shower was over flowing but could just have been our room The staff at this hotel speak little to no English (its odd and somewhat frustrating) the food is shockingly bad....like as bad as Cuba (beware) - the reviews are very real People should really avoid booking this resort until they fix this issue also - there is NO food options other than the buffet and evening resta [... read more]

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Great family resort with a lot of activities!

We really enjoy our Family Christmas trip to Barcelo Maya Colonial! Everything is amazing, food, beach, kids club, water activities. It’s our second time at the same resort, and definitely we will come back again.

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Private  - 

Verified Purchaser

Barcelo Maya Beach Resort: Very long checkins and checkouts

The check-in times are very long, 15 mins to to take a copy of your passport, and until you are fully checked in they don't even offer you a glass of plain water (which you need after a long trip). And same issues with check-out: takes very long. The sea is very rocky, you can easily break your foot if you make a wrong move just once.

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Private  - 

Verified Purchaser

Barcelo Solymar: Great Trip...Awesome Resort

It was a 4 Day, Girls Trip to Barcelo Solymar, Cuba. However, half of this resort was under renovations. We made used of its Sister Hotel, Occidental Arenas Blancs. We had everything we needed between these two hotels. This trip was very exciting, since the hotels were situated across the street from Downtown, Cuba, where, the Famous Calle 62, still is....Live Cuban Music and Dancing. The Havana Club is, still just down the street from Calle 62. There was Disco Music for Dancing, from 11 p [... read more]

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Elel  - 

Verified Purchaser

Barcelo Solymar: Very bad

The main Hotel it's closed the other room they were given to us are worse the footage worse the food is bad p a process the ticket because of the main Hotel renovated but that was close ,?????????????¿

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Private  - 

Verified Purchaser

Barcelo Maya Colonial: Lovely vacation!

We love the Barcelo resort. The beach is beautiful, lots of comfortable chairs on the beach and poolside. The grounds are well kept. The lobby areas are comfortable and love the fountain features. The Premium lounges well supplied with top shelf liquor and friendly servers and concierge desk assistants. The pool areas were enjoyable and poolside servers were efficient and smiling, ready to bring your favorite cool beverage. So relaxing in the sunshine with cool breezes off the ocean!

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George56  - 

Verified Purchaser

Barcelo Puerto Vallarta: Too noisy

We stayed here December 7-17 2022. Overall a nice hotel in a scenic area near Puerto Vallarta. Food and service were fine. We had booked a Premium room which was a nice size and the view was very nice. Seems like all rooms face the water. We were in Tower one on the ninth floor. Beach is small with lots of boat traffic so snorkeling and swimming is restricted to a small area of the cove. Pools were nice though. Loud music from 9am until 5pm. If there is a wedding, the music continues until 11pm [... read more]

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