Occidental Caribe: Amazing resort

This was our 3rd time at this resort. We were a group of 13 people, the only upsetting thing was our rooms were all over the resort because when we booked it back in May we specifically asked to have our rooms together & on the main level as we had disabled people with us. It was frustrating that groups that booked way after we did had their rooms together. We have found since Covid there are less loungers around the pool so it was almost impossible to get a lounger unless you got up at 5am. We  [... read more]find the staff very friendly & the resort is very clean.

Barcelo Bavaro Beach: Awesome place to stay!

The hotel was awesome! All the rooms were very close to the beach, lobby, pools and restaurants. It was very easy to get around the resort and did not require too much time to get anywhere. The train that took us between the Palace and Beach resorts was also helpful, but the walk between the two only took about 10 minutes, which was very manageable. The staff was very engaging and accommodating. There was always entertainment on the beach and activities to participate in. The staff were extre [... read more]mely energetic with all the guests at the resort, and we felt very welcomed. Our room was cleaned daily, and the mini bar was always well stocked. Again, the room location was a highlight. The bathroom having a separate area for the sinks/ mirrors vs where the tub and toilet was nice when getting ready. The beach was beautiful and clean. There was very minimal litter on the sand/in the water, and the chairs were well spaced out throughout the beach area. The water was very clean and you could walk out and swim easily. The food at the buffet was fun as there were themed cuisines each day of the week, so the dinners were changing each day. The a la cart restaurants were okay. The adult only restaurants were better than the other a la carte options. Going back, we would not go to all the a la cartes, but was nice to try them on our first go. We would return to this resort without hesitation!

Barcelo Maya Colonial: great resort

grounds are amazing,very clean,beach amazing(white sands)i recommended water shoes when swimming in ocean.buffet food was good but not much variety(lack of sea food) a la carte excellent(Kyoto) Italian restaurant(Marenostrum).Our room was nice but needs to be updated,it is not 5 star hotel, i will give 4-1/2 star.

Barcelo Bavaro Palace: Resort is beautiful.

Overall our stay was very good. Check in was slow and should be improved. Food was ok. More staff needed in serving areas and tables and cleanliness could improve greatly. People are friendly and helpful. A la carte was rushed and needs to be upgraded to a more relaxed experience. House wine is poor. Grounds are immaculate and beautiful.

Occidental Caribe: Run far away

The grounds are nicely kept and beach is beautiful. The food was fine. The facility is not being kept up. Lights in room broken. Patio chairs broken. Hooks missing. Sink stopper missing, closet light wouldn’t turn off. No towels. No soap, shampoo or conditioner. The bathroom by the bar has 4 sinks. All week only one worked. By the last 2 days no sinks worked. Our friend got locked in a bathroom stall. The list of defects goes on and on. Tiles broken. No toilet paper on 3 trips. The worker [... read more]s were nice especially Juany at customer service. This is definitely a 3 star resort. There are much nicer places to go,

Barcelo Maya Beach Resort: Incredible resort. Great for resting, relaxing and beach activities!

Public areas and grounds are beautiful, numerous pools can accommodate every type of swim activity and the beach is perfect for swimming - just bring sunscreen and your bathing suit. Food is amazing - 6 different restaurants plus numerous buffets ensure that you find something that works for even the picky eater. Rooms are large and comfortable.

Occidental Tucancun: Great resort

This is a smaller hotel with amazing staff. At first glance, the lobby seems very plain. Some of the furniture and rooms are outdated but it was very clean. Staff were very helpful. The Italian restaurant doesn't require a reservation and was our favorite. The buffet at the pool level was really good as well.

Barcelo Maya Colonial: Fantastic Resort!

The Barcelo Riviera Maya is one of the nicest resorts I have ever stayed at. It was affordable and has so much to do within the resort. The property is massive. The decor was absolutely beautiful. Its was spotless, up to date and impeccably well maintained.They have mini golf, you could watch dolfins play all day, basket ball, tennis, pickle ball, kayak just to name a few - all free. There are 6 resorts within and we stayed at the Colonial. My opinion was this was the best location for beach [... read more] and food among the four inner resorts. Hotel staff were so nice and very kind. Food is good, I found they provided such a huge selection to fancy everyone's taste and was always available up into the late hours in the eve. The beach was well groomed and had wonderful sun and shade options. Pools were fun and there were many, swim up bars were great. I never felt crowded. My only critiques would be that because it's such a large place, I think they should provide an orientation of the resort rather than leaving it to us to seek out. Also, there should be more signs within the resort directing to wheee things are as we were lost for a frew days lol.. They could also provide more bar staff as they were the most busy. I would recommend this resort to everyone. If we visit Playa del Carmen again, we will be back.

Royal Hideaway Playacar: Exceptional Food Selection & Presentation

The resort is in need of some updating. The rooms are spacious but tired. The bathtub was in need of repair and there were areas where paint was peeling on the windowsill. The linen should be replaced....no longer white, definitely not fluffy and very worn. Beach and pools excellent.

Occidental Punta Cana: Great hotel for a familly trip!

We had a good time with our 2 yrs. Food is good, room are big and clean, people are nice! Its a calm place and fun with children because the noise stop after 22h30. It’s a perfect place to relax, read and spend good time with familly

Barcelo Bavaro Beach: So wonderful for our second time but it may be our last

We just arrived back from our second trip here. We came back as the property is fabulous. The beach is extraordinary. The food is, also. The Adults only Barcelo Bavaro Beach and the next door Bavaro Palace (for families) occupies about four km of beautiful beach. At the end of each property, there are public beaches. In front of these public beaches, many of the excursion boats anchor as they await their clients to take out. Many of them play annoyingly loud and aggressive music that spoils the [... read more] ambiance. On our last day, one of these vessels anchored right out front of the resort to let their clients snorkel. For 45 minutes we had to listen to the loudest and most disgusting rap music ever. We went back to our room as it was not enjoyable sitting there. We will seek out a more quiet environment for next year.

Occidental Arenas Blancas: Amazing staff, nice hotel but poor management

Arena is a nice but dated hotel in a great location. The pools are huge, well maintained with deep and shallow areas suited for both adult swimmers and little kids. Beach area is really nice but beach chairs are mostly broken. Food is very poorly managed, lineup for one little tiny grill that is only hot enough to cook an egg with a very small surface...unfortunately we had to feed the food to stray dogs in multiple occasions since it was raw chicken or pork and was not safe to eat. The gril sta [... read more]rts only after the buffet opens so most people feel fed up lining up and just resort to other very limited options. My boyfriend got very sick. No food safety check is done by management since it was on multiple occasion we noticed uncooked meat was served. Staff are really nice but they could only do so much...our room was well ventilated but very dated, one small towel each and it was impossible to change to a fresh one. We tipped the maid well but she said she is not allowed to give fresh towels. No place to exchange beach towels! We used wet towels in 7 days and everytime we asked they said maid does it if you place them in the room but maids were saying they have no access to beach towels and refer us back to the reception...this is of course not staff fault and you could see the greedy management behind it trying to cut cost and corners. Ground was very well kept. Beach bar was closed...snack bar had no food but ham sandwich with one layer of mystery ham Overall we had a positive experience but we noticed a big negative change that was not staff fault.

Occidental Caribe: Would not recommend.

What seems to have been a nice resort once upon a time seems to have fallen under hard times: grounds are still pretty. Outdoor chairs are in need of a change. Pool towels are difficult to come by. One buffet restaurant: disappointing food, minimal staff, cleanliness and sanitary measures less then desirable. 25 min waits for anything at the grilling stations ( pasta, meat, etc.). À la carte restaurant: don’t bother. Barely staffed, crappy meals. Locals are welcomed in to party on weekends an [... read more]d at night. They clearly get priority for any service, especially drinks. Front desk is very understaffed. Staff looking tired and not overly happy. Rooms: broken patio doors to balcony. Will not close. No safe. Bathrooms tired with hot water issues in shower and leaky toilets. We enjoyed the sun and the company we travelled with. Other than that, big waste of too much money. Sorry.

Barcelo Maya Riviera: Nice vacation at Barcelo Maya Riviera Resort

Beautiful,clean,modern,huge buffet,polite and very hard working servers. The negative: dinner reservations very limited and took an hour to book when restaurant only half full!?! ,distance from airport, very late entertainment and no entertainment showed up on New Years! Resort had many young couples, Spanish speaking European tourists which games at bar were geared to. Snorkelling on site but better at Palace. Need to do own research of amenities at other 5 Barcelo.

Occidental Arenas Blancas: We had a great time!

What a beautiful place to go on a trip with the Kids. It might not be a 5-star hotel but our room were kept clean, and the sheets were changed every day. The personnel is so pleasant, and all our needs were met. The Buffet was fine; everyone found something to eat at every meal and the hotel has a great location. The beach is beautiful and calm on most days. I would go again that's for sure.

Occidental Punta Cana: Notthatgreat

The Food was not good, the rooms smelt bad, told water wasn't clean unless out of bottles, air transat miscommunicated time for pickup, a lot of staff that didn't speak English so hard to communicate.

Barcelo Huatulco: First time to Huatulco! We are so impressed!

We finally made it to Huatulco, and we are sold! We will return for sure! From the moment we arrived at the airport (we were the only plane that landed at the time!) we found the airport staff and security to be friendly. We got through security within minutes and were on our way to the Barcelo. Such beautiful winding roads and incredible scenery on our way to the resort. Upon arrival, we were welcomed immediately, checked in and offered a special drink at the Premium Lounge. The staff in  [... read more]the Premium Lounge were ALWAYS friendly and helpful. I believe Victor is the name of the gentleman who always made our drinks. Such a nice man. We booked Premium Oceanfront because we want a la cartes every night, ocean front room and nice balcony. We were thrilled with our room! We were even able to have an a la carte on our first night, thanks to the Premium Lounge staff! I did not get the names of the ladies in the Premium Lounge, but they were consistently helpful, always smiling and giving their best to their customers. We were in Room 234. Gorgeous room, comfy bed, amazing view. The one suggestion is to have better coffee in the room. The coffee in the lobby is terrific, but in the room it is way too weak, unfortunately. The only downside to this room is if there are weddings, it can be quite loud until 11:15 PM. We requested to have our room tidied up before lunch, and it was always done for us! Again, the staff are super friendly and accommodating. We had the pleasure of LUZ welcoming us with her beautiful smile every morning at the Breakfast buffet. Breakfasts were always delicious, lots of choices! Lunch was always at La Tortuga because the main buffet did not open for lunch until 2:00 PM. We never had any issues finding something scrumptious to eat at lunch! You have to try the fabulous pork tacos!!! Our favourite waiters were Angel, and I believe Francisco. Angel, our singing waiter was absolutely amazing. He made our day. We feel having a little extra personal service goes a LONG way! Francisco, quieter, but so professional and kind. We always had terrific service in this restaurant! I am sorry if I didn't get everyone's name, but thank you to ALL of you. Making an la carte reservations, having Premium is quick and easy! We prefer a 6:30 seating and enjoyed a la cartes every single night we were at the resort, 6 Italian, 6 Mexican and 2 Japanese. All had exceptional service! We absolutely loved the Italian for the superb and friendly, attentive service, the amazing and talented piano man (that added so much to our time in the restaurant) and of course the food!!! The Mexican was lovely, as you could sit outside and it was very private, and again fantastic service, delicious menu choices and very private and romantic. We were able to reserve the Japanese twice. It is a bit trickier to get into as there is limited seating. Mariano was exceptional. The lady that made the sushi was lovely and the food delicious! We did not eat off the resort. We felt there were enough choices and we wanted to try as much as we could while there! (one suggestion might be to have one more a la carte choice if possible!) Special people that really stood out for us were, Angel, Francisco, Luz and Gabby (first met Gabby in the Mexican) Fernando, the beach waiter, such a young gentleman, so kind and professional. We were impressed with all staff, but these members stood out for just going out of their way to make our stay a bit more personal. Now for the beach - WOW is all we can say! Pristine, clean, no seaweed, swimmable and absolutely lovely. You can also snorkel right off the Barcelo beach close to the island or to the left in front of the Dreams resort. It's not lots, but you can see different fish. You can book to have a kayak for an hour or go on a catamaran ride. The weather is perfect here, not one rainy or cloudy day! Walking outside the resort, you don't find garbage, or litter anywhere. It is absolutely beautiful and safe and friendly. We enjoyed the two shops in the resort and did purchase a few items. We also walked across the street to shop and found more treasures to bring home! We took a taxi to La Crucecita and to Santa Cruz. Very cheap and fun to explore both little towns. We went on one excursion (through WestJet) Fun in the Sun. It was definitely worth the $54.00 per person. We left the lobby at 9:20 AM and were back to the resort just before 4:00 PM. Abel was our guide and Louis Sr and Jr our captains. They were a wealth of information along the way. We were fortunate enough to see humpback whales! We stopped at two bays, one to snorkel at (terrific snorkelling) and one to have lunch! Breathtaking views, secluded bays, fantastic service and scrumptious lunch!!!! I did aquafit most days and did the stretching class once. The instructors were always friendly and professional and fun!! The activities staff were a lot of fun, very friendly and tried hard to get people involved! I could go on and on about this resort and this area. We did try the Fish Spa, even though I had to drag my husband in!!! It was wonderful and the best part being able to visit with Albino and his lovely wife Marta. Our feet felt so nice and soft afterwards. We would highly recommend this spa and we would do this again!! We will absolutely return and definitely recommend the Barcelo Huatulco. Thank you for making our stay absolutely memorable! Dave and Laurinda Heiberg

Barcelo Maya Tropical: Not a 5 star hotel but solid choice

I feel it would be unfair to be too negative about this hotel given the outstanding work done by the staff. The staff work so hard to keep it spotlessly clean and looking its best. The grounds are meticulously maintained, the pools are probably the cleanest I've seen at any resort (particularly given the number of guests using them) and the staff are attentive and eager to please. The food is meh at best. The buffets provide a huge variety of options and they work hard at it, but nothing taste [... read more]s good enough to finish, let alone go back for seconds. The a la carte restaurants are definitely better, but good luck getting a reservation during high season. We rushed straight to guest services when we checked in and could only get reservations for 3 of our 7 nights and only at 8:30pm or later! Needless to say, we never wanted to set foot at that buffet again. Overall we enjoyed our stay, but what disappointed us most was the extra charge for almost everything, which should not be the case at an all-inclusive. For example, charging for mini-golf after 5pm?? They have a huge TV with video games...for rent!! What is the cost to the hotel? Same goes with the water park, bowling, surfing activity, room service. I've never seen anything like that and we have stayed at numerous all-inclusives.

Barcelo Maya Tropical: Very Good Resort

Stayed at the Junior Suite Ocean Front Premium level for one week, Dec 24 - 31, 2022. Almost everything deserves excellent marks: resorts grounds, hotel room, restaurants, buffets, amenities, tennis courts etc. Probably just the beach is a bit rocky for your bare feet in the water. Though I have one complain but it goes to the transportation company BD Expirience or WestJet since it's the vacation provider. I had a round trip private transfer between the resort and Cancun airport. My WestJet re [... read more]turn flight was delayed for about 1 hour and BD Experience refused to move the pickup time which was already scheduled more than 5 hours before the flight. Way too earlier in my opinion. I called to BD Experience at 8am, two hours before the pickup. They said it's too late to change the time. But how could I call them earlier if WestJet announced the delay during the night at 3am? Also I would expect that BD Experience would know about the delay and rescheduled the pickup time by themselves accordingly since they knew about my flight. As the result the driver picked me up at 10am as scheduled, I was at the airport at 11am and the flight departed at 4:45pm (original time 3:25pm). I spent almost 6 hours at the airport. So the private transfer was just waste of money on the way back.

Barcelo Maya Colonial: Fantastic Resort

We stayed at the colonial premium from December 25 - January 9th. (Currently day 10 of our stay) The resort is extremely well maintained and the staff are always busy keeping everything clean. The majority of staff are very friendly and helpful. The only area we felt ignored was the piano bar area. Always lots of staff but they tend to just act like you’re not there. Food selection at the buffet was good. The steak house was incredible! If I was going to fix anything here it would be  [... read more]that you can’t get a coffee near the premium rooms until 10:30 am and the room coffee just isn’t the same. We did take a cup of milk back to the room each night which did help. With the premium your room is in a perfect location for the beach and pool and our view was fantastic. Here’s the but the premium lounge is way up in the far end of the lobby. Not convenient at all!