Couples Sans Souci: Excellent Beach Getaway!

Beautiful resort with waterfalls, private beach amazing views. The food and service are excellent, every room is modern, comfy. Low guest count therefore never fighting over beach chairs, no lines. Very calm resort but with enough nightly entertainment. I would only want a different variation on entertainment , it was only live music while we were there, sometimes some sort of show would be nice to see. If you can get past the 1.5-2 hour long drive, its 10/10.

Ocean Coral Spring: Worst resort I’ve ever stayed in

I traveled with my husband, a 2 year old and a 9 month old baby. For the service: After the check in, nobody informed us about the operation of the resort. When you are looking for information, each person gives you a version. We were told that no reservation is necessary for the restaurants except for the buffet and Sakura. On the other hand, when we decided to go to eat elsewhere than in the buffet we were refused because we do not have a reservation. Or because they are the privileged one [... read more]s who are only allowed to eat before 8 pm. I found it ridiculous that a number of people have more rights than others for an all inclusive resort. They try to force you to upgrade to their privileged plan. For the rooms: we were given a room without air-conditioning, without dryer, steamer. We called several times to get them and to fix the AC, but without success. They changed our room when I finally told the lady that I will stay in the lobby with the kids until they fixed the AC. Our flight was delayed for more than 7 hours. When I went to check in, I asked for accommodation like a late check out because I couldn't sit in the lobby with 2 kids for 10 hours. The gentleman at the front desk told me that they don’t offer late check out and that if I want to stay in the room I have to extend my vacation. I was shocked and thought that this was inhumane. However, on the way to the airport I met a couple on the bus who told us that they were given a late check out until 3pm. I guess because we are black, the treatment is different. Bunch of racists. I don't recommend anyone to spend their vacations in this place. Too much inequality and racism.

Dreams Rose Hall: Great Place

Was down there over New Years. No problems with the flights but I would recommend carry on and not checking bags. Heard lots of stories of missing baggage. Transfer from the airport seamless. Check in seamless. They can change larger US bills into 1s and 5s for tips. Bring some US cash. The resort was great. Rooms clean, buffet good. Went to the Caribbean, Italian and Seafood restaurants. All good. Pool was good. Beach was good. Sometimes the service was a little slow (but it is Jamai [... read more]ca). All good, would recommend

Excellence Oyster Bay: WOW

My husband and I stayed in Beach House 1 upper level for 2 weeks over Christmas. Excellence is a must as you have two extra pools, lounges and restaurants you can use. Plus alot more room at excellence club beach areas. As for covid protocols, Jamaica is like it never happened. Little to no mask use. No staff wore them nor guests. They did have hand sanitizer at the entrance to every restaurant and in all public washrooms with the soap. I didnt see any extra deep cleaning going on. Min [... read more]d you the resort was spotlessly clean in all areas. Soap and hand sanitizer always full. Resort is stunning. Ocean views from all points at the resort. Beach house location is in a quiet area but leads to lots of walking to and from the restaurants and the theatre areas. Especially from beach house 1. We were beside the magna area and that was the only bonus to this location. If we return we would request a beach house more centrally located like 8-11. Golf carts were always quick to respond to our requests for one. House keeping did the bare minimum. Was not impressed with our housekeeping. Mini bar service was amazing. He always came through with whatever we wanted. As for food and drink, we've had better. In 14 days we went to each and every restaurant and in all honesty we were at a loss as to which restaurant we wanted to visit for a second time. Food was all presented in a lovely manner, small portions, but in our opinion food was only good. We never went hungry. If we werent eating Jerk we found the food very bland. Breakfast was excellent at the Kitchen Table. Coffee there was excellent. French press coffee in the excellence restaurants just wasn't for us. Drinks on the beach were overly sweet most times and made with poor quality rum. No Appleton rum to be seen and we are in Jamaica for goodness sake. Evening drinks were of a better quality all across the resort. We are big beach people and the beach was a bit of a let down for us. The beach itself was fine but the water was far too shallow and weedy to just jump in anywhere. There were only one or two spots where you could get into the ocean and have a decent swim. This is a deal breaker for us for future trips to this resort. Finally the staff. What can you say they were all outstanding and very professional. They all had charm and charisma and bent over backwards to make your stay one of a kind. Nothing was too much for them. Anything we asked for we got. The staff makes this whole resort. What an amazing bunch of people. Because of the people we met in Jamaica is what makes us want to come back to this island. Air Transat was amazing both ways. No delays, baggage came with us both ways and club class in our opinion is the only way to fly. Outstanding service comfortable seating, tons of personal leg and shoulder room and very personable flight attendants. Perks of this class are second to none. To sum this up we did have a jamazing time here. The resort, the staff were outstanding. Would we go back to this resort, probably not due to the beach. Would we try another excellence resort, absolutely. Would we go back to Jamaica, in a heartbeat.

Couples Negril: Good resort at a premium high price

Generally very nice resort. A relaxing week - A lot of good, some bad, some areas for improvement. For the pricepoint, I would look elsewhere. Background Comparison: We have travelled to 15-20+ Caribbean resorts over the last decade - usually aiming for good value (highly rated on tripadvisor at a good price). Usually that could be $1500-2500pp, so around $4-5k for two for a week. This was a weeks trip away for $7.5k as a comparison. We were excited for this trip - adults only get away  [... read more]at a premium resort. The service is suppose to be top notch, great beach, great food. Pre-arrival: 0/5. Emailed resort twice, no response. Rooms: 2/5 Typical All Inclusive resort room and shower. Dated and old in some ways, but still functional. Was definitely expecting more based on other resorts that are newer and renovated. We upgraded to an ocean view but barely could see the ocean. This was a common problem and management said it was 'partial view - bend over the railing, turn your head and try to see through the trees and there is a little blue water". Meh, not impressed. Drinks were not supplied daily in the room 3/7 days we had our fridge refilled, but filled out the card every day. Beach: 5/5 Great beach, lots of lounge chairs, nice water and clear. Nice sand. Best feature of this resort. Pool: 4/5 Good pool; stayed mostly on beach. Activities: 3/5 Some activities were good, others didn't happen. There were issues at times - for example, karaoke night used WIFI which failed dozens of times during songs. It made karaoke night challenging with a song freezing every 30-60seconds. They had a couple of beach outings in the evening - buffet and also a bon fire (and musician) which were really nice. Nightlife: 2.5/5 Smaller resort, less people. A diverse group ranging from newlyweds to seniors; but typically the night was over by 11pm-midnight. Extras: 2/5 Scuba diving was suppose to be free but they changed their policy between when we booked and arrived. No communication. You must be certified to get free diving. If you want to try for the first time there is a cost. If you are certified and its been a while and would like a refresher lesson, there is also a cost. Night time dive - there is a cost. Mixed results on scuba due to the change in policy. The second excurision was a sunset restaurant. Food/drinks are extra there and they let you know this in advance. We were told it was a few minutes to Rick's Cafe, but once there it was 20min walk so not very possible. I would pass on this 'free excursion". The third excursion was a catamaran trip to some caves. Plus free drinks on your way back. That was cool and fun. Great job on this one. Food: 4/5. Good overall options for food. There was a lobster night. Most apps were rushed out and pre-cooked so somewhat dry, overcooked. The rest was generally good. Steak options good. Service: 3/5 There were some great staff that went above and beyond; and then there were multiple misses. They seem to be well staffed, just not all engaged. a) running out of towels. How is this possible when you have 3-5 staff on towel watch - literally all day at the station but no one takes the dirty towels to wash. b) drinks in room not delivered. c) beach bar staff were generally rude, non-attentive, and it seemed they were angry at each other. Very poor on communication within themselves and guests. Some people have been visiting this resort for 10-20 times! they love it here, and there are certain aspects where I can see why. For us, there are newer places that are better priced with more features and fun.

Grand Decameron Cornwall Beach: Extremely badly managed resort

Booked this hotel because of previous Pre- Covid good reviews and liked the idea of a smaller and more intimate feel all inclusive resort . The most recent reviews are not to be taken lightly as they definitely reflect the true picture of what is going on at this resort ! Although for most part the staff do their best in what looks like difficult circumstances , entertainment team are fabulous ! There is a constant issue with basic requirements ie towels in your room are taken but ne [... read more]ver replaced ,towels are limited and run out quickly in pool and beach area , buffet has limited food supplies and staff seem stretched beyond limits so it’s hard to keep up with refilling ,and cleaning tables and seating families so queues are so long in the evenings . Staff were actually physically fighting in the buffet area ! I had spoken to what I thought to be a manager on a daily basis about the frustrating issues of never having towels in your rooms and not alone with this one , always angry customers in reception area yelling about the same issues , but the problem was never resolved , so my feel is this resort is badly managed !

Ocean Coral Spring: Great Family Experience!

Everything was awesome from the room to the pools to the grounds to the amenities!! Just remember to get up early to get your seats if you want to sit at the main pool! Also they took amazing care of our dietary restrictions like celiac and peanut allergies. The chefs Manuel and Shanna Banana.

Sandals South Coast: Great resort, crappy airline

Hotel is impeccable. However issues at Pearson caused my girlfriend’s luggage to be left In toronto. Mine made it. Spending $12,000 on a vacation with no luggage for a female is a nightmare. And compensation is pitiful based on what needs to be spent to ensure she has make-up and cloths

Grand Decameron Cornwall Beach: Nice location and layout but rooms are not great

We had room on the top floor, the AC didn't work and the ceiling fan sounded like it was falling out of the roof. Our railing on the balcony was the only one in the hotel that was missing a support bar on the outside of rail. We asked at 9 am to change rooms and were told we had to check out at 11 am. We were the first on the list to get a room and it would be ready for noon. I said I did not want to waste the day waiting around and asked if we could have one sooner. The girl then said we woul [... read more]d have to wait and check in at 3 pm. We left our luggage in our sisters room and went to the strip to do some shopping. When we got back there were several people in line getting rooms assigned. I asked for mine and was told check in was 3 pm. (It was 2). The ported (great guy) asked if I was ok and I told him my problem. He went to speak to her and she yelled and smacked her hand "3 PM CHECK IN FOR HER". I told him she was just being difficult and didn't like me. He went and told her to give me a room .. she literally reached behind the desk and threw keys on the counter. The porter took us to our room!!! She was horrible.... The new room had black mold on the inside of the curtains but I didn't dare ask to be moved again so we stayed away from the curtains!!!!

Ocean Coral Spring: Perfect vacations

The resort was perfect for us. The staff was amazing, the service was good, the food was good, there was a lot of things to do, the restaurants were good and there are many of them. Our favorite was the Indian restaurant. There are 2 beaches and the one on the right was beautiful. The other one was a little Rocky. We Enjoyed the lazy river everyday. Everything was well organized.

Grand Palladium Jamaica: Great facilities

The facilities are excellent the service is a little lacking compared to other resorts. The food quality is very good and the variety of food is good as well. The resort charges extra for even room service which was a surprise. We stayed in the Jamaica part of the resort which is newly renovated and the rooms are very nice. The beach is very small almost non existent . The front desk provides wrong info regarding booking restaurant reservations. We found out after two days that we are ac [... read more]tually allowed to pre book. New years eve dinner reservations were only allowed if you purchased a bottle of wine . Lastly the rep from air canada never kept her schedule

Sandals Ochi Beach Resort: Sandal’s Ochi - bring ear plugs

Very desappointed in this Sandal’s resort in particular but also in Sandal’s in general. We selected this resort for what we thought would be a trouble free and relaxing vacation so that we could rest and enjoy ourselves but we’re we wrong. The first thing we noticed arriving there is that the wifi was down. It stayed down for the entire week. I had set up cameras and various systems at home that I wanted to monitor but couldn’t do it unless I did it over the cell network which I had [... read more] not planned on. Sandal’s with thousands of employees and multiple resorts couldn’t fix an issue that affected all of its resorts. No wifi, ok. Let’s relax then. Oh wait, the pounding music. You can’t really escape it unless you go to the ‘hidden pool’ ( that’s the real name). It is very small and well hidden, you won’t see a server there. And by the beach? Well you can still hear the music but you need to get up early to ´reserve ´ your spot. 8:00 is too late. But hey, we came here also for scuba diving. Not a great experience here either unfortunately. Basically, on most of the dives, the guides were with people getting their certification. So, we went to the bottom and waited and waited for the guide to arrive with the students. Then we had to end our dives because the students air supply reached 1000 psi which is to be expected with people who have no experience diving. The food. The Italian and French restaurants are quite good and the Jerk Shack is also noteworthy. The rest are not at all at the level of a 5 star hotel. After our second day we complained to the appropriate staff member who took notes. She said someone would contact us in the afternoon. The next day, no one had contacted us. Back to the Customer center, they said they tried to contact us. I responded that there was no note under our door, no message on our room phone. They apologized and said to come back the next morning to talk to the manager. That would be the day of our departure. But, apparently the manager was not present that day. Our first experience with Sandal’s was at the White House a few years ago which was great. And that is why we returned but needless to say, no more Sandal’s for us. Good luck. Oh, get ready for a 2 hour drive from the airport.

Ocean Eden Bay: Amazing Resort

There is nothing you can say bad about this resort, we have been travelling 3-4 times a years for 30 years and this was the best resort we have been too. The staff are amazing, if you are lucky enough to meet Kemar you will be treated like royalty at the privilege side, Robert at the swim up is amazing, the group at the swim are all awesome. Not a single employee at this resort is bad. The food is unbelievable, you will not be any travellers “issues”. The beach is gorgeous but you must h [... read more]ave water shoes, honestly a must. We will be back more than once. The only thing I will say is if you do not like the smell of pot, do not go to Jamaica., it is in the air a lot, I don’t like it but it was worth it the resort and people are awesome.

Riu Palace Tropical Bay: Very good Resort!

Everything were great about the resort, very good, well maintained property, clean and spacious room, exceptional service, food was very good, Italian restaurant was delicious, and what is most important for us, beautiful beach, clean calm water. We really enjoyed our stay at this resort.

Royalton Blue Waters: Horrible resort

Very bad experience. I will never recommend this resort to anyone. Not worth the money I Paid. So many things were broken and not working. Kids had no entertainment or activities inside. Nothing to do for adults or activities for the evening. Very small place compared to other royalton resorts.very less vege options for food. Only 1 buffet yo eat all the time.

Royalton Negril Resort And Spa: Low 4 stars

Resort location is great, the beach and ocean are amazing. However, the food was disappointed. Lack of selection and they don’t serve much fruits and desserts. The room has the mold and pee smell. We were upgraded to diamond club but it was not worth for the money that we spent. Our butler was not great. Every morning around 9 am (some days even before 9 am) sent us a message to ask how we doing. Well.., we don’t know because we still in bed. Overall I will rate 3 stars and will no [... read more]t go back.

Royalton Negril Resort And Spa: Decent resort

Had a great time at this hotel - the food was excellent and the beaches and the staff were fantastic. Cons: Usually, 1-5 things may be wrong with your room. The bathroom door didn't lock, the outlets didn't work, and in my parent's room they were missing items such as an iron and bar restocks. Maintenance is definitely required on items but overall the room was clean and comfy. Besides the Japanese restaurant Zen - all other restaurants are "show up and hope for the best" so there are t [... read more]imes where you may be eating earlier or later then expected, depending on what time you usually eat. They do give priority to whoever has Diamond Club so that's something else to think about. Overall a great time at Royalton and would definitely try Royalton elsewhere in the Carribean.

Riu Palace Tropical Bay: Fair resort

Beach is beautiful people are great Food needs up grades and alcohol needs to improve.besides that all was good 👍 the beach was awsome it ever we would go back not sure i would stay at same hotel thats it thanks

Riu Palace Jamaica: Fun resort

We stayed for 1 week in a courtyard room. The service, food, activities and music were all outstanding. The rooms, lobby, grounds and public spaces were sub-par. Very outdated and unappealing, small and crowded, but fun can still be had without the beauty. And everything was clean. The weather was excellent, the beach was adequate. The grounds and plant life were dull and dry. Overall we had fun due to the great weather, entertainment and yummy food and drink however we would not return.

Bahia Principe Escape Runaway Bay: Great resort

The resort was really nice .. great people friendly..staff will always greet you in a politely manner..room service was A+ had my room cleaned sometimes 2 times a day loved the resort…would go back a million times