Riu Latino: Just ok!

Booking with Trip Central was smooth. Self serve at Ottawa airport was great. Flight - cramped seats with no padding. Please bring back Elite program Transfer to hotel was ok, no beverages offered. Check-in at hotel was ok although they did not respect the lines, one line for RiU club class, one line for guests that were already registered. People lined up wherever. ROOMS: very clean, room could use additional furniture such as desk. The fridge was well stocked. Plenty of clothes hange [... read more]rs in closet. I love the RiU application where you can request maintenance, order additional towels, blankets, pillows, drinks etc…very efficient and super quick delivery. FOOD: The restaurants were not great, the Asian restaurant is a buffet, all meats served in all restaurants are over cooked. The food is better at the buffet but if you don’t get it off the grill, the food is under a light and not always hot. The omelette/egg station offers precooked eggs and omelettes but not the greatest. They will make you a custom omelette but be prepared to wait as their priority is making large batches at a time. There is plenty of fruits and vegetables and ready made salads which were tasty. The resort does not have any outdoor terrace for dining other than Pepe’s food which serves frozen beef patties, hot dogs, fries, nachos and sometimes chicken and tacos, Nothing is really worth it here! Best to go to buffet! DRINKS: no complaints, red, white, rose wine, sangria, proseccos all good, mixed drinks, frozen margaritas, ceasars, frozen mango daiquiri, gin and tonic, beer were all good. SLIDES - did not try but they looked like a lot of fun PARTY - mostly hosted at another sister resort, transportation provided, many participated and seemed to have had a blast SPORTS BAR - open 24 hours, also best place for cappuccinos, lattes in the morning. You can also get pastries and pre made burritos and sandwiches and fresh fruits SHOP - open 7am to 11 pm, pricey but not as bad as other hotels I visited STAFF: Attentive, polite, welcoming and a great asset to the resort BEACH - lots of chairs, great for long walks, we had red flag most of our stay due to high winds POOLS: lots of chairs, the pools are close together so even if you are at a pool with no bar or activity you can still hear the action happening not far. I don’t think I will return because of the food, I always found something to eat but it was repetitious and eating at the buffet for 3 meals every day quickly becomes monotonous.

The Fives Beach Hotel and Residences Playa Del Carmen: Lush and peaceful

Loved the forest setting, multiple pool choices, the main square where food is served and entertainment provided. Resort is clean, staff very friendly! Great choice of restaurants with very good food!

Grand Decameron Complex Bucerias Trademark: Great resort

I visited this resort 18yrs ago, I must say not much has changed, just some fresh paint. We really enjoyed it again. Everything is clean, staff are friendly and helpful and the food was great. I only have one complaint, the à la carte booking was ridiculous having to line up early in the morning just to try to book and you could only book for the day of. The recommended App did not work. We never ate at an à la carte as I was not wasting a few hours of our holiday standing in line.

The Reef 28 Playa del Carmen: Great Hotel!

Staff was unreal with really good service, food was pretty good with 3 restaurant options on site (Asian and Italian rotate). Great option if you are ok leaving the hotel and checking out the city. Feels pretty safe on 5th Avenue (tourist market street) and only a 5 minute walk from the public beach.

Dreams Riviera Cancun: Nice resort Great if you have kids

It was a bit cold when we arrived, so we didn’t get the chance to use the pool, although some guests were still swimming. The hotel itself is nice and fairly basic, but the rooms are comfortable and well kept. We had a balcony with an ocean view, which made the stay very relaxing. The food was good overall. There isn’t a dedicated entertainment area, so any entertainment takes place on the stairs near the main bar. The spa was enjoyable, though some areas of the resort could use updating. Overa [... read more]ll, it was a pleasant stay and a nice resort. We strongly recommend that you don’t book with Air Transat even the staff at the resort said they are not a great company, all of their complaints are from guests travelling with Air Transat.

Riu Santa Fe: 3.5*

The resort was beautiful and clean. Checking in was easy. The staff were very polite and actually quite amazing. We had a staff member bring our bags to our room and get us ice, he was very pleasant. We had to call to have our coffee and water replenished in our room, I’ve never had to do this. Restaurants were mediocre to good except for the Italian restaurant, it was buffet style and very low grade, we left to eat elsewhere. On our last day I called at 7:00 am for someone to come at 9:30 [... read more] to get our bags, I was told it wasn’t a problem, I called again shortly after 8:00 am to confirm someone would still come and I was told yes. I called at 9:35am to see if someone was on his way and was put on hold, at this point we had to leave without him as it was almost 9:45am and had to be at the front seat by 10:00 am. At first I had this resort at a 5*, it dropped to a 4.5* and then even less. I’m sure the resort could change a few things to bring it as close as possible to a 4.5* - 5* On another note, we met great people, had fun. Would I be back, no.

Riu Santa Fe: Beautiful resort

Beautiful resort lots of pools. The buffets were great lots of options. Was not impressed with the Italian restaurant. The steak house was OK as for the rest they were great. The staff is very friendly and bar tenders were amazing

Hilton Tulum Riviera Maya All Inclusive: Great resort!

Travelled with husband and 9year old son. Looking for cleanliness and quiet and it delivered on both. Great breaky/lunch buffet - fresh and changed up daily so it didn’t get boring. Staff very friendly and helpful in every way. Dinner reservations needed and easily done through concierge. Lots of options for pools and beach loungers. Never had to look for a spot ever. Awesome kids club 10am-10pm and great variety of activities/performances! Felt safe and clean and all around amazing 9 day experi [... read more]ence. We will be back for sure. 9/10.

Occidental Cozumel: Very tranquil resort

Was recommended by a friend who visited 9yrs ago Room was very clean n bed were very comfortable. Ground had beautiful flourish n well maintained Workers friendly Absolutely recommend. And will probably be back. Quiet night life

Crown Paradise Club Cancun: Amazing

The hotel is great. Always clean and friendly. The suite was fabulous including the welcome bottle of wine and the flowers. All the staff is friendly, polite and ready to help you all times. Only concern is the resort has far too many sets of stairs which is very hard for a person like me with mobility issues. The a la cart restaurants are amazing.

Las Palmas by the Sea: Amazing Resort

Very clean everywhere. Always seemed like they were mopping or sweeping. Rooms were clean. Love the staff. Very friendly and welcoming. Loved the food, quite a variety everyday. The beach was very accessible and clean.

Riu Palace Costa Mujeres: Awesome resort

Best resort In cancun! Great staff food and facilities, highly likely to go back. It is a great resort, especially if you have a family because the slides are amazing. The food was fantastic! One of the best buffets. Also, a huge place for me was the fact that you didn’t have to make any reservation reservations for the restaurants. This just made life so much easier.

El Cozumeleno Beach: Would not recommend

I must say, I was disappointed in this resort. I found the food and alcohol to be substandard. The pool area is shaded a good portion of the day, the pool is ice cold, the beach is very rocky and the waves are so strong there was a red flag up all week indicating a strong undertow, not recommended for swimming. The house cleaning came daily but never removed any dirty dishes from the room.

Ocean Maya Royale: Another Great Visit...only one glitch

This was our 4th visit to Ocean Maya Royale, and it didn’t disappoint once we sorted out the room during check in. Last year when we left, we received a letter indicating a room upgrade if we came again within the year, which we did. When I inquired by email about what kind of upgrade we could expect and request certain locations on the property to stay, Luis indicated that "they would be happy to offer us a Privilege Junior Suite". We were surprised, but looked forward to a new experience.  [... read more]Upon arrival, I presented his email; and we were refused his offer. Additionally, the room location that was initially indicated was none of the buildings we requested. Not sure how the wires got crossed, but we were very disappointed. It did turn out well, as they did give us another building with an Oceanview upgrade and had a lovely 11 nights. It was just frustrating that a senior staff member would offer something that was not acknowledged upon our arrival.

Paradisus Playa del Carmen: 9/10 Resort!

Positives: This hotel is beautiful and the property is extremely well cared for. The staff is very friendly and we had an amazing time here. We upgraded to La Perla with a swim out but because of the time of year it was very cold and the hotel accommodated our request to ditch the swim out for a regular adults side room. The playa del carmen side was beautiful and seemed like a great time but we really enjoyed our time at the adults side and the reserve package was worth every dollar. We staye [... read more]d majority of the time on the reserve and enjoyed the access to the special areas such as the restaurant and the private beach access. We also used the spa services at an additional cost and it was worth every dollar. Negatives: The food was great for breakfast and lunch but aside from the hibachi we found the food lacking for dinner. The reservations were easy enough to make but the food itself for dinner in our opinion was 5/10. You could for sure find something at the buffet but we were not very impressed overall at dinner. Another reason for lack of points is because of the steakhouse. The steakhouse is not included with the all inclusive and so you have to pay for everything at that restaurant. It was very annoying because dinner options were already not so great and it felt like a money grab to have to pay for the steak house. It would have been ok if it was apart of the all inclusive but had menu items for sale , however that was not the case. Overall the hotel was beautiful, the beach was lovely, the food was good enough, the rooms were clean and comfortable and the staff were incredible. The vibe was quiet with small bursts of excitement and a slightly older crowd on the adults side. We would for sure go again.

The Fives Beach Hotel and Residences Playa Del Carmen: Great Location

Fabulous location, rooms cleaned daily, friendly staff and great food. The food is actually better than intown and better prices. My only suggestion is the furniture dragging on the floor from anyone upstairs. SOOOO LOUD. They need something to buffer the noise. It is like nails on a chalkboard. Beds are very comfortable and so are pillows. This review is for the Fives Downtown Playa NOT the Fives Beach Hotel and Residence which I will never stay at again. Literally, caught staff in ou [... read more]r room trying to steel after being told no towels or turndown service was needed. Front staff there could care less that we were almost robbed and made nothing but excesses for the staff who I caught red handed.

Bahia Principe Escape Sian Ka'an: Quiet, luxurious resort with access to all facilities at 4 other hitels

Sian Ka’an offers large rooms with complimentary fully stocked mini-bar, 24 hour room service, the possibility of reserving a different gourmet restaurant each night, 24 hour snack bar, different shows every night with the possibility to going to other shows at the 4 other hotels, shuttle service to the other hotels and Hacienda Dona Isabel, a charming shopping arcade . When there was a flood in my room I was moved to an even larger room with an outdoor jacuzzi! Staff were always very attentiv [... read more]e and pleasant. Request that air conditioning be adjusted or turned off or you will freeze.

The Fives Beach Hotel and Residences Playa Del Carmen: Great Resort

We liked the resort, the food, the bars, the service, the cleanliness.....good vacation. Beach area is not huge, but OK. Lots of seaweed.... but was cleaned up every morning. Would consider this resort again

Occidental Tucancun: Mediocre Resort

The hotel has too many stairs, you have to walk up and down too many stairs to get to the restaurants, to get to the pools and to get to the bars because nothing is on the same level. The adult only pool had ladders only to enter and exit and one was broken and not closed off. The food was less than acceptable. Cold, tasteless and not Mexican. The staff was amazing and the rooms were clean.

Grand Decameron Complex Bucerias Trademark: First Time All Inclusive

I’ve never been to an all inclusive resort previously and I would definitely look for a different set of qualities in a resort next time. I found the hotel clean, the staff friendly and the overall environment very inviting. The food was consistent but pretty bland for my liking. The alcohol served was poor and I’m pretty sure watered down. I don’t drink much but when I do I would like a premium alcohol which isn’t watered down. I purchased my own beer from the local grocery store as a result. [... read more] I did notice other patrons had done the same.