Dreams Tulum Resort and Spa: Dream Wedding

I recently had my wedding at Dreams Tulum. We stayed for a week with 15 family and friends. The resort was beautiful and clean. The rooms were spacious and well kept. I cannot say enough good things about the resort staff. They were always friendly and helpful. In particular the entertainment staff was amazing. They went out of their way to include people without being in your face about it. They had fun games for everyone and they evening shows were actually entertaining for everyone. We are a [... read more]t many restaurants and enjoyed the Italian one, Portofinos, so much we went back again. The service was amazing. I would have liked to see a little more variety at the World Cafe buffets however. With regards to the wedding, the planner looked after all the details beautifully. They always returned my emails very quickly. The wedding day itself ran so smoothly and wonderfully. I don't have a single complaint and I would recommend this resort for a wedding to anyone!!! Overall, a beautiful resort, dream wedding and a fabulous trip had by all!!! Thanks Dreams:)

Dreams Tulum Resort and Spa: Great location, service and activities.

The grounds, rooms,restaurants were "A1". We enjoyed the evening's entertainment greatly. It was hot but always a breeze from the ocean. They were a little generous with their top shelf drink claim, which fell short of expectations.

Dreams Tulum Resort and Spa: Amazing resort

Beautiful resort. Staff wonderful and trip without consequences. Dreams Tulum Mexico,location of a wedding, with family and friends a beautiful ceremony, great pictures and great environment.recommended.

Dreams Riviera Cancun: Not Quite What We Expected

This was our 4th trip to Mexico at all inclusive Hotels. I will not go back to this hotel chain. The Food was good. The weather was wonderful ! The drinks were extremely inconsistent ... Pool and Beach Staff could use bartending courses. Room, Restaurant, Grounds staff were very friendly. Our Room overlooked a back alley. We asked to be moved to the other side of our bldg. - overlooking the garden. We didn't think that would be asking too much given folks were arriving and leaving every day. We  [... read more]even offered to move our own luggage and clean the room ourselves - bec we didn't want to be too much trouble. They told us "nothing" was available. However, they did offer to "upgrade" us to their most expensive beach front rooms and have us pay extra to do so! We said "No Thanks" We paid approx. $ 5500 for the vacation - which is not cheap. We assumed that we would get a garden view room .... They blamed our room on our travel pkg .... stating that it only bought their "cheapest" rooms and then sold them to us ( the unsuspecting customers ) at the regular price ... thus keeping the difference for profit. ... As with most all inclusive Mexican vacations - they want you to "check out" their property next door ... " to see if you would want to stay their on a next visit" .... We asked if it was a time share scam - they said no. It would take approx. 1 hr and we could receive a Jeep for 2 days all inclusive ... All we had to do was refill the tank upon return. That 1 hr turned out to be close to 3 hrs. The "free" jeep was going to cost us $ 286.00 in gas that they wanted to put on your credit card upfront. And, the 2 days quickly became 1 day. They said they would refund the portion that you didn't use - Yeah Right. So - we did not get a jeep. ( Instead they offered to take us to Playa del Carmen / Cancun to shop.)

Wyndham Alltra Punta Cana: Third time and still great

Flew with Sunquest and it went without a hitch. Our drivers to and from the resort were great drivers and very pleasant. The hotel had made all the special arrangements as I had arranged with the e-concerige and the room was expected. We spent most of our time in a quiet area of the pool and there were always chairs to be found, both at the pool and at the beach. Gardeners keep the ground impectable and there were peacocks and flamingos wandering about. They have also added an orchid garden at t [... read more]he flamingo pond. We don't do the games, but there was plenty of action for all ages. We watched one night show (Circus) and it was fabulous. Our bed was extremely comfortable and everything in our room worked, so no complaints. The standout this visit was the food. The Director of Food and Beverage and the Executive Chef have done an amazing job in securing suppliers and ensuring great cuts of beef. I don't eat much beef but steak twice and short ribs once - all of which melted in the mouth. The pastry and bread bakers are to be commended. I ate way too much bread and croissants and chocolatini's - they were melt in your mouth as well. All in all, a great trip. So glad we went.

Dreams Tulum Resort and Spa: Awesome Experience

This was our first time at a family resort , have travelled to Mexico 6 times always stayed at an Adult only 5 star resort .Have to say we had an awesome time . The rooms were great , clean ,bed very comfortable .. we were in the adult only section so it was peaceful and we overlooked a courtyard, had a hammock on our patio so it was relaxing. The grounds were beautiful and well kept! The beach was beautiful except that it is their windy season and there was alot of seaweed .. could have worked  [... read more]a litlle harder to clean it up.Staff were extremely friendly and helpful.. The food was one of the best we have had in Mexico... French, Asian , Mexican and Italian Restuarants stand out .. seaside grill was great for lunch and the worldcafe for breakfast buffet was great .. something for everyone !! Not as excited about their theme night buffets ie Mexican and Western. food not as good at these . Drinks were great just ask for the good stuff up on the shelf.. house red wine was surprisingly good.The staff were so freindly and helpful. Overall an awesome week . Only real complaint was the "time share " people on arrival , after a very long day travelling {unfortunately it is too far from the airport} this is not what you want to be doing when you first arrive at the resort!!!

Dreams La Romana: Just good

We stayed in Dreams for a week (Apr 29 -May 06 2015). Overall our experience are good with some drawbacks. To get a better picture I start with "not too good" aspects: Beach. Beach is small and overcrowded with loungers . Distance between loungers just few inches. We travel to many places in Caribbean region and never seen so crowded beach. Part of the beach has a thin layer of sand over some hard staff (stones or corrals don't know what it is) Beach floor is sandy with some corrals and seaweeds [... read more] (not many but easy to come across) I'd like you to understand me right ,you still be able to swim and enjoy the sun on the beach (what we did) if clear your mind and don't expect a lot. Food. We seen much better variety and quality. I'd give it 6 of 10. We never left restaurant hungry during our week of stay there. Resort start to show it's age. Our room was good and clean with everything working properly. No problem there. People who work at the resort are nice and hardworking. Never had any complains about service.10 of 10. Overall the resort is good, but we are not planning go back because of the beach. Ask your question. Stayed May 2015, travelled as a couple

Wyndham Alltra Punta Cana: Awesome Vacation

Dreams Punta Cana was a lovely resort. The premium upgrade was well worth the extra. The staff were friendly and accommodating. Food was terrific. Really enjoyed the pool area and the sun beds on the beach.

Wyndham Alltra Punta Cana: horrible service, awful hotel

service is horrible. 20 wait minimum for bar service. mini fridge never restocked. door betwen rooms and you can hear everything! waiter at the a la carte restaurant completely ignored our table. food is ok but the same everyday. small portions at a la carte restaurants. pool is nice.

Wyndham Alltra Punta Cana: One of the best vacations ever.

Breathtakingly beautiful. Pool. Beach. Restaurants. 5star service. Well trained staff. Well maintained. I travel yearly to all inclusives. This is one of the best I've seen. Loved it. Just hated peacocks. Worse than roosters in the morning.

Wyndham Alltra Punta Cana: Disappointed

The resort itself was great. Lots to do and great food. I was surprised that the staff were not bilingual (at least some of them anyway). The front desk staff were rude, indifferent, and not very accommodating. Not all the staff were like this, but enough of them to make it a turn off.

Wyndham Alltra Punta Cana: Great Resort

Great food and drinks....... Great staff............. Weather was perfect..............Don't spend much time in the room, it was fine...........Everything was very clean.............Over all great time at this resort.

Wyndham Alltra Punta Cana: Standard Resort

This was our second time attending this resort. After the first time we had said we probably wouldn't go back but we had a wedding there. There were a lot of positives, the food there is delicious and the beach itself is nice but small. The pool is extremely large and well kept as well as the grounds. The spa service was very good and professional. There were several negatives. First of all they have a tiered service system they don't tell you about until you get there. This means that if you  [... read more]want to have the nice beach beds or have breakfast at the Oceanside restaurant you need to pay an additional 70$ U.S. a day, we bargained and got it for 40$ U.S. a day. They say this extra service comes with your own Preferred Club concierge service, we didn't notice anything special they did that the front desk couldn't do. It was not worth the 40 bucks extra a day we paid, let alone the original price. In addition to this we found out that credit cards from The Royal Bank of Canada (RBC) do not always work there. When attempting to pay for a spa service each time my card was declined. I attempted this 4 times. I called RBC Visa and they advised that each transaction went through so I had been charged over 1000$ U.S. On my Visa. When I tried to deal with this special concierge service They kept saying "yes, yes" but you could tell they didn't understand the situation. They said their accounting department would contact their bank to sort it out. This occurred on the Monday, I went back each day and by Friday it had not been resolved. Their response was that they had sent an email...... I notified them that I was leaving on Saturday and if my wife's credit card did not work then we would have to resolve this from Canada. This got their attention, they said I couldn't leave without settling my bill, it went back and forth and I ended up having to speak with the GM of the hotel to tell him how ridiculous it was that they couldn't get a hold of their bank over 5 days. In the end my wife's credit card ended up working but this whole situation was very frustrating and showed a lack of professionalism. The beach is nice but you can't really swim in the ocean as it's full of Boulder sized rocks full of sea urchins. One of the wedding party stepped on one and it pretty much ruined his vacation. Just next to Dreams there is another hotel under construction. So while being on the beach was nice, the constant noise of construction was distracting. Trucks beeping, heavy machinery working etc all day long and into the night. They also advertise that you do not tip here, but to be honest, if you want timely service you have to tip or else you'll be waiting all day for your drinks/food. We have been to a Sandals which was excellent, their staff said that they could not accept tips, at Dreams Punta Cana all the staff took their time with everything except when it came time to pocket the tips. I know it seems like I've got a really bad review of this hotel. For the price it was a good hotel but with so many other All-Inclusive options out there I would not return to this hotel.

Wyndham Alltra Punta Cana: Pleasant, but not a 5 star

We have been to the Caribbean many times, but this was our first stay in the Dominican. The beaches were the unbeatable! Very white, soft sand and blue clear water. Very lovely. The resort rates itself a 5-star. While they have many amenities that 5-star resorts tend to have (5 a la carte restaurants, spa, casino, etc), the quality of everything was much poorer. The a la carte restaurants were a hit or miss - never order the steak unless at the specific steak restaurant. All of our party agreed [... read more] with this (there were over 50 of us). The french restaurant was probably my least favourite, with little to choose from on the menu, and the quality of food being poor again. I literally worked up a sweat cutting my steak (and I ordered medium raw). The service at the resort stood out to me as the worst I have experienced. Most employees did not even smile at you, let alone give you the time of day. They all looked like they'd rather be anywhere else. The staff barely spoke any English, and it was very hard to communicate anything you wanted. This included booking in and out, ordering room service, and even ordering drinks at the bars (even if you picked something on their small drink menu). The drinks at the bars were also inconsistent, sometimes being so strong a person could hardly drink it, to practically no alcohol at all, to drastically different ingredients being used for the same drink. Our rooms were only clean 3 times in a week, even though we were out of the rooms by 8:30am most days, and not back until close til dinner time. The mini bar in the room was only restocked once, even though it says it will be daily. We ended up having to get bottled water every day from the bars and bringing it back to our room. Even when we first checked in, the bell boy picked up our bags and said he'd have them at our room in 15 minutes. We got back to the room 2 hours later, and the bags still weren't there. When we called reception, they sent it up right away. It was very clear to us that the bell boy was not going to leave our bags when we weren't there, as we wouldn't be there to tip him. I love to tip, but I really don't like being pressured to, or getting poor service if I don't. Now onto the grounds - they were very nice. The resort is not exactly laid out to make it easy to get around, but it's small enough that the walk won't hurt you. There is beautiful wildlife throughout the grounds, including flamingos that walk along the paths and enjoy the small pond. There were also peacocks, which were breathtaking to look at - but come night time you wanted to strangle them. Did you know that peacocks squawk like injured chickens? They are incredibly loud, and squawk at people who go near their nesting grounds (lucky for us, our room was DIRECTLY beside this). They even fly up to balconies and squawk constantly outside your windows. Many guests were complaining of not being able to sleep due to this noise. And last but not least, I have never been pestered by peddlers more at any other resort. It wasn't just at the beach, where you would expect it (jewelry vendors, hats, cigars, etc). But even IN the resort, along the main pathways, and in the lobby areas you were constantly bothered. Every morning you were pressured into joining their time share/VIP meeting, and to buy cigars in the lobby, or to buy paintings and bracelets on your walk to the beach. It just got very annoying, and old really quick. All in all, we still had a relaxing week. The pool was very large, and most of the time you could find a seat beside it. We tended to stay at the pool, because there was NO shaded spots at the beach at all, unless you paid to be in the VIP roped off areas. So the pool was our vacation spot most of the time. It was clean, and large, and had a swim up bar (although with incredibly slow service - sometimes waiting almost 25 minutes to order a drink). In the end, I would not recommend this resort for anyone looking for a 4 or 5 star resort. It was much too highly priced for what we experienced.

Wyndham Alltra Punta Cana: Delicious and beautiful!

My biggest fear was that the food was going to be boring! Good news, the food was delicious and there's always a ton of variety! Bonus - you don't have to reserve restaurant nights like you would at most resorts. You can show up when you want and go to as many restaurants as you want. It's nice not having to limit yourself to a schedule!

Wyndham Alltra Punta Cana: Would go again!!

Dreams Punta Cana is a beautiful resort. It is a good size, in that there are enough people to participate in activities, but not too many to make lineups at the bars or restaurants. You do not have to reserve your a la carte meals, so you can decide daily what you feel like eating. The food was excellent at every location. The only hiccup was check-in. A little unorganized and some of our wedding guests were given 2 beds, rather than 1 king as requested. It was rectified, but a little annoying  [... read more]to have to move.

Wyndham Alltra Punta Cana: Great weather and beach

The resort was getting a bit old and outdated. The pool was amzing that it ran all the way through the resort. The food was great with the option to attend a different resturant every nights with no reservation and no limits. Unfortunately the service overall was very poor. There were not enough workers for the volume of people at restaurants and bars. Our room was wonderfully air conditioned and very quite minus the peecocks.

Wyndham Alltra Punta Cana: Great resort!

Food was very good! Atmosphere was fun and laid back, service was good. Bartenders were minimal so drink service was slow. Rooms very nice and great AC. Really enjoyed the entertainment at the pool and the wedding I attended was well organized.

Wyndham Alltra Punta Cana: A great holiday

The pool and landscaping, were beautiful with sculpture, luscious trees and plants, including peacocks, flamingos, ducklings with mom wondering the grounds, ponds filled with fish and plants. The staff were very pleasant and accommodating.

Hyatt Vivid Punta Cana: One of the best resorts in all our travels

The overall facility was outstanding, but the only negative was birds in the eating area. If possible, a net should be put up to prevent them from landing on your table while eating breakfast. The staff were excellent, they couldn't do enough for you, well done.