Melia Las Americas: Amazing!

We have been to MLA multiple times and it never disappoints. Exceptional on all levels accommodations (Level) amenities, beach, food/bar service. The people there are amazing, I wish I could name all that made an impact but there are too many to name. Sadly we had a day of rain, no one’s fault but the liveliness of the staff made the day wonderful.

Paradisus Varadero: Not Worth The Money

This hotel was not worth the price we paid. The staff for the most part were friendly and helpful. The sanitary standards are not like we’re used to in North America. If cutlery or pot spoon fell on the floor it would be picked up and placed back for use. They only washed the pot spoon they were cooking with when we commented on it. There were flies and beetles (hopefully not roaches) crawling into the food at the buffet. Our toilet wasn’t cleaned prior to arrival and there were no towels in [... read more] the room. It took two hrs to get towels sent for us. The beach and property were in a nice location.

Melia Peninsula Varadero: Not the best experience

Arrived on Saturday march 11th. First room we had the lock didn’t work. They moved us into a different room after the lock couldn’t be fixed. 2nd room the card didn’t work properly. Had to get it fixed almost everyday. No food selection but I can’t blame the hotel for this as the entire island is struggling. Cleanliness in the food hall was an issue. The seemed to use the same dirty cloth to wipe down all the tables.

Melia Jardines del Rey: Surprised

I did a lot of research on this resort prior to going. The reviews were scary and terrible. I even tried to find another resort but too much money. Upon our arrival around 10 pm on Sunday night, there was really no food to find and they were out of wine. The reviews were becoming true. The following day, things changed and everything fell into place as far as al a cartes, lunches, beaches, drinks etc. I was pleasantly surprised. That was until Saturday night. We had no server in the buffet for  [... read more]dinner, had to wait for plates, no cutlery and the food was not great. That night at the lobby bar, they ran out of wine, beer and other alcohol. I am just glad we were leaving the following day. This resort is hit and miss. While one day they are out of certain things, they will appear the next. And vice versa. I was pleasantly surprised Monday-Saturday and then the expectations began to show. Many of the staff are wonderful! The beaches are unreal! Go with an open mind!

Melia Internacional: Amazing resort and staff

There are no words that can explain the experience we had at this resort. It was my fiancé first time to Cuba and my 9th time and it could not have been any better. From the grounds to the pool to the service we received was beyond words. We stayed on the level adults only and were treated with respect and we lacked nothing. This is my first time to this resort and believe me this was the best food I have ever had in Cuba. The beach was clean and lots of place to sit and relax. We had the [... read more] beach bar bartender bring us some drinks once in a while. At the capri bar the bartender was just amazing. If they keep up with this kind of service they will be the number one spot for me to return to each year. We ate at 6 restaurants on the resort and everyone of them was amazing but my favourite was texmex Maria was amazing.

Melia Varadero: Beautiful Resort

Overall amazing resort! The staff were over the top helpful, kind and extremely friendly. The resort was incredibly clean and room service was top notch. The food was very good with lots of variety. The beach was simply beautiful. The only downfall was the wifi, limited to lobby area or very close surroundings. Would definitely recommend this resort without hesitation!

Paradisus Princesa Del Mar: Love the staff!

This was my 5th stay at this resort and what keeps me going back is the staff. We stayed on the Royal Service side (we we upgraded as repeat guests). The shortages in Cuba can be felt with the food selection. Although we were never hungry, the variety was lacking this year. We were happy to have Yusmila back at the resort, now at the Royal Service bar. We did have a butler and although he was good, he was not as attentive as some we have had in the past.

Paradisus Princesa Del Mar: Diamond in the rough

Beach pool rooms all great. Food needs to be worked on and more drink choices, coffee not as good as I thought and no cream. Staff were amazing and friendly. Overall we had a great time!!! Would go back when things get straightened out after covid etc

Paradisus Varadero: Great beach

Just got back from a week long stay. Place is spread out so it doesn’t seem crowded. The food is repetitive and boring, but it is Cuba. The beach is beautiful and seems never ending. The staff were friendly and helpful.

Melia Internacional: The beach!!!

Cuba is the place to go for a beautiful beach! It is truly breathtaking. If you love to eat, Cuba is not the place for you. They are offering what they can given the supply chain issues. The resort is only 3years old but looks more like it is 10years old. There are many things in the room that did not work well like the shower and the sink drain… For our family, these inconveniences did not bother us. We go to Cuba for the beach, the sun, the relaxation at a reasonable cost. The pool [... read more]s are very clean and well maintained. The gym is small but most equipment is in good working order. It only took about 40mins to get from the airport to the resort. We loved the kayaks and pedal boats. The pedal boats are huge, you can sit about 6 adults in it. You can jump off and snorkel right from the boat. We would go again if we are looking for an inexpensive trip.

Melia Peninsula Varadero: The worst kept hotel in Cuba

I've been travelling to Cuba for over 20 years and have stayed in every type of resort from 2 to 5 stars. This property is the worst and so badly maintained that it is outright dangerous. Before getting to all the negative, on the plus side; the beach is beautiful, the staff is great and the food is more than adequate. At one time, I couldn't see that this was a great resort; however, due to poor management and absolutely no maintenance.... there are random holes throughout the property which  [... read more]a small child could fall into or even an adult could be seriously injured. Not to mention the dangers of metal spikes and rebar protruding from cement. Both swimming pools had green algae growing throughout the pool. Tripcentral should be ashamed to sell this resort. The tour operators should be held liable for their representation of this property

Paradisus Varadero: Royal Service - Perfect!

We flew out of Kitchener(Sunwing) and what a relief compared to Pearson, less time and the flights were on schedule both ways! Booked private transfers and this definitely speeds up the hotel drive/arrival time(s). Stayed in the Royal Service section, our Butlers were great Yenisleidy/Yamir! They booked our dinners each day, delivering wine/water to the room and always around should you need. Walked the hotel grounds daily, the Royal Section is well cared for but The Reserve is in need of some  [... read more]attention and we would have been disappointed had we booked that section. Food was good, other than the International and the only shortage we experienced was butter for a day! The bar service around the pool was beyond amazing, the pool guys were always helpful for setup. Don't forget to ask for the large cushions, they are a game changer around the pool loungers!

Paradisus Princesa Del Mar: Far below expectations :-(

I feel so sorry for the staff; they were out of almost everything and most of them were still working hard to make things work. Cuba needs to catch up: No butter all week, out of wine by 9pm most nights, no fish, no cheese most of the week, no sheets change all week, sheets were three twin staggered to cover our kingsize bed… the list goes on! Normally, I would not complain, but when you pay for 5 stars+, and get 3 stars -at best… it just hurts.¿Qué pasa, Cuba???

Sol Rio de Luna y Mares: Relaxing vacation.

A happy return to our favourite Cuban resort. More buffet space as only one side of the resort has re-opened. Food variety was good. Rooms are upgraded with walk-in showers. A new centrally located disability washroom is much appreciated!! We’re looking forward to using the “quiet pool” again when renovations are completed on the Luna side of the resort. Nice upgrade on the beach washroom too. Thanks to our old friends for the warm “welcome back”!!! (Feb 10 to 24 visit.)

Melia Peninsula Varadero: Not what was expected for the price

Two travelers that have been to Cuba previously with great experiences pre-Covid (once to another Meliã 5 star resort). We were anticipating some changes post-Covid and friends had great experiences in 2022. After speaking to others at the end of the week, it seems like their resorts were generally better and had incredible food... We most certainly overpaid for this vacation and are disappointed. POSITIVES: Beautiful and spacious lobby, bar and outdoor seating; Friendly and helpful maids, s [... read more]ervers (at the buffet) and front desk staff; Delicious donuts in the morning, ice cream, coffees and omelettes Beautiful beach (not very close to all rooms though) NEGATIVES: Very old and uncomfortable mattresses; Only one body pillow per single bed (had to fold it to sleep comfortably); Almost always no toilet paper in all public bathrooms (main building, pool, beach); Poorly lit pathways at night and unclear signage for various buildings (no one able to clearly direct us to the Italian à la carte restaurant after asking 3 different staff members); Missing basics like butter, ketchup, syrup, bananas; Most warm foods were cold and desserts were frequently dry and stale; Terrible food at the Japanese (sushi with no chopsticks, inauthentic Japanese tepanyaki food) & Italian (same overcooked and cold pasta that is served at the buffet...) à la carte restaurants (maximum of two per week and only three options); Unable to get pool towels one day (asked if there would be more later and was told "no"); International outlet converter required for hair tools (phones charged with no issue)

Paradisus Princesa Del Mar: Paradisus

This resort is definitely not a five star resort more a two or three star. Food wasn’t great Choice of alcohol was very limited. First room we had had a lot of problems so we moved. The second room was a little better but a/c was so noisy we had to turn it off. The resort at one time was quite nice however it is becoming run down. Staff seem a little bit down as well probably because they bear the brunt of the complaints which is too bad because it is not their fault.

Melia Marina Varadero: Pleasant Melia Marina

- Free WiFi did NOT work - toilet paper not delivered to room when requested - key card locked me out of room on second last day. - towel rack fell off wall - out of most foods - food has improved over previous 3 years. - beautiful view, pleasant pool, and steps to gorgeous beach - grossly overpriced!! @ almost $2000 - was rushed over the telephone by tripcentral agent stating his wife wanted to go shopping!!

Tryp Cayo Coco: Amazing time at the Tryp once again

Once again great time at the Tryp. Glad to see familiar faces as far as staff goes. Staff is amazing, beach is amazing, resort is amazing, I had a great time, weather was perfect. I will never go to another resort as long as the Tryp is open. Only thing I found from three years ago when I was there (unfortunately had to wait til covid was over to come back) was lack of variety at the buffet at all meals. I always find something to eat but would have liked more variety. Anyway, would highly r [... read more]ecommend this resort, and always do. Look forward to going back next year.

Melia Varadero: Bad food ruined the trip

It was our first time to Cuba. I was warned about the food but never imagine it could be so bad. Not to mention the staff at the buffet filling plastic water bottles they serve to guests with tap water. My daughter was very sick because of it. Dishes were dirty. Most of the staff gave us the impression that they don't care. Only a few friendly faces. Rooms are nothing like in the pictures on the website. They burned trash 100 feet from our room all night and almost poisoned us. Had to ask room s [... read more]ervice to change our sheets. They didn't clean the bathroom either. Just gave fresh towels in a dirty bathroom. The rest of the resort and beach were very well maintained and very nice.

Paradisus Rio De Oro: Nice Resort-not a 5 star

We had a good time however, this is not a 5 star resort. We understand the crisis Cuba is going through but you did not feel spoiled. They couldn’t make a decent drink, only the Mediterranean ala carte was any good. Resort and beach itself was nice but no perks at all. Cigar shop was closed all week. We wouldn’t return to this resort at that price.