Iberostar Waves Quetzal: Great holiday!

We had a fantastic time at the Iberostar Quetzal. Grounds were beautiful, food and drinks were good, entertainment was good and the staff were very friendly and helpful. There are lots of mosquitoes so bring repellent. Our room was quite small, but we were okay with that, the pool is deep so bring floaties. Unfortunately we did have lots of seaweed, but we knew that beforehand so we did not let that bother us. We really enjoyed our stay and would stay there again in the future.

Excellence Playa Mujeres: Great Resort

Food was great lots of varieties amazing setups amazing activities this resort really keeps u busy all throughout day and night we loved the experience amazing scenery and great service highly recommended

Bahia Principe Explore Akumal: Not so great resort

Very unorganized hotel and bad service. Just went there for our honeymoon August 2018. They did not have a room for us even though we booked through trip central and had no note of us being on our honeymoon. Trip central did advise Bahia Principe but they were oblivious when arriving there. Stained sheets on bed when freshly made by maids and a lot of kids. I have been to other Bahia Principe properties but this was the worse one yet. I do not recommend going there.

Allegro Playacar: Ok resort beautiful beach

I would only recommend this hotel if you are on a travel budget. I didnt like being harassed by staff every day in lobby to look at time shares. We had to sneak by the staff at times just to get away from them.Great location in playacar..safe walking distance to plays del carmen...beautiful beach

Dreams Tulum Resort and Spa: Dreams? Ugh! More like nightmare

I was so excited to be going to this resort. It looked spectacular in the pictures and I liked the fact that it was a smaller resort. We flew with Sunwing; That was our first mistake. When we finally arrived at the resort we were hot, tired and hungry. (I travelled with my 5 year old alone) Shocker!!!!! No reservations on file. I showed them all my paperwork, receipts, bookings and they couldn't care less. It was awful. We sat for almost 3 hours waiting for a rep from Sunwing to call and confirm [... read more] the reservation; even though I had the paper proof in my hand!!! The Sunwing rep was awful; she just kept saying 'give them your credit card and pay for it and we will sort it out later....ummmm I already paid nearly $4000 for this trip so NO! I felt bullied as they wouldn't give any other solution other than pay again and pray that it works out. At this point my son and I were both crying so I finally gave in and gave them my credit card. Room was nice but not what I had booked; food was ok; beach was full of seaweed and you couldn't swim there. You couldn't get a lounge chair; it was a free for all! No limit for towels so people were taking huge amounts and getting loungers at the beach and at both sides of the pool. It was ridiculous!!! You could see people running out around 5am grabbing chairs and towels. I sat on the concrete at the pool all week; that was not a 5 star experience. I wouldn't go back to this hotel nor would I recommend it to a friend. And if "Dreams" thinks its ok to treat their guests that way; I will never stay at any of their resorts.

Riu Palace Las Americas: Meh

I had a good time with my family because we tried to make the best of it but overall the service wasn’t the greatest, the entertainment staff were rude and most of the time the staff wouldn’t even speak to us when we wouldn’t tip them it was almost as if it was expected for us to tip every time. They were not professional. Only had a good time when we would leave the resort and go to the downtown area

Bahia Principe Explore Coba: Aweful customer service, room quality poor

Awefull experience, had leaks in 2 differnt rooms and a power outage on top of it. They think a braclet for 2 days is sufficient compensation. They would not respond to my written complaint( leak in bathroom so bad, I had a slip and hurt my back) didn' respond until I used the word lawyer. Would not go back and would not recomend , 5 star hotel with 1 star customer service

Secrets Vallarta Bay: Spectacular resort

Totally amazing resort already wanting to return. Felt totally spoiled. Staff, location, services superb. Entertainment staff were wonderful very professional especially Alexandra who amazed us with her energy and bright smile. All Restuarants were phenomenal loved the Italian, French and great show at Japanese. Wonderful gym, morning yoga class, water aerobics,pools for lounging and pool for the early morning lap swim. The list goes on, make Secrets Puerto Vallarta your next dream vacation. O [... read more]nly slight disappointment was the beach was not a long walking beach and the water was quite rocky when entering the ocean. Would recommend taking water shoes.

Ocean Maya Royale: Very nice resort

We recently stayed at Ocean Maya Royale for 10 days. We loved our experience, excellent food, friendly staff, fun entertainment. The only negative aspect is the presence of algue on the beach but workers do their best daily to clean it up. Water temperature is very nice. Algue is present all along the coast this year.

Allegro Playacar: Budget holiday

We booked this hotel strictly on price and the fact it is in the Playacar area of Playa del Carmen. Our main reason for going to Mexico in August was to see the whale sharks which are in the area at this time of year. Because of the expense of this excursion we decided on a budget friendly resort. We have stayed at the Allegro in Cozumel in the past and expected that it would be a similar experience, which it was. The resort is small so there are no long walks to get to any of the pools, resta [... read more]urants, bars or the beach. The rooms are small but clean and the resort itself is clean with nice gardens. The location is a 15 minute walk to 5th Avenue in Playa del Carmen as well as being on one of the nicest stretch of beach in the Riviera Maya, in my opinion. Overall the food was fine. Not terrific but certainly plenty of choices. The worst part I found was that they attach a "shark " to you at check in that will hound you to visit their location next door to the resort that is their premier resort. They want you to become a loyalty member, at a price, to receive future benefits as a member. Annoying as hell. All in all a decent resort for the money

Sunscape Cancun Resort and Spa: Vey good resort

excellent service. Clean rooms. good food. many activities. perfect location. very good for family and kids. many family night activities. 24 hours service. a wide variety of food. fresh cook even at open buffet restaurants.

Bahia Principe Explore Akumal: Rude staff

Worst hotel we have been to in Mexico. Don’t recommend . Extremely rude staff specially at front desk. Not willing to help. Not worth the money. Rooms are dated. Beach is rocky. Food is repetitive. Pool is dirty.

Bahia Principe Explore Akumal: Horrible service

Horrible service by front desk manager. Will not be returning to the resort. Went as a group to celebrate my 50th, 15 of us booked 6 rooms. We were made to feel as if the hotel was doing us a favour by allowing us to stay there.

Occidental Cozumel: Great resort !

We just got back from a 1 week stay at the Occidental.The grounds are beautiful. The hotel is clean. The rooms are spacious. The staff is friendly. Although there is room for improvement when it comes to the food, my family and I will consider going back again.

Hotel Xcaret Mexico: Absolutely phenomenal

The hotel is outstanding. The grounds are immaculate and there is SO MUCH to see and do just in the resort itself. From paddling boarding and kayaking to relaxing on a hammock in a cove. The resort is very large and it is spread out nicely. When we were there the resort was at capacity but we never saw more than 10 people in any pool at a time (except for the main large pool but it was never crowded). The food is FANTASTIC. It is fresh and varied and the staff will custom cook almost anything f [... read more]or you. The staff are extremely attentive, kind and friendly. We are planning on going back in March because 7 days wasn't enough to see the resort and all the parks that are included.

Ocean Riviera Paradise: It’s ok

Hello! Friends trip, group of 4 just got back from ocean Riviera Paradise Reaort. In short, it’s ok. Food is decent, restaurants are good, rooms are comfortable. The hotel has a lot of positives, big pools and swim up bars, adult pool, decent activities at the pools. Also, some major negatives. Beachfront is primarily public and we were HARASSED every 5-10 mins to buy something. Often going as far as to interupt conversations and even waking us up. The water is quite rocky, swim shoes are reco [... read more]mmended. The pools close kinda early, so from 8-11pm (bar opens) not much to do but eat dinner. That wasn’t a big deal to us, but to some it could be. It’s difficult to make reservations for the Japanese restaurant, having said that, the show was decent but food was just good. The resort is built ‘long’ so make sure you can walk or be prepared to wait for the ‘bus’ that drives back and forth. Not a big deal for us, but maybe challenging for some. I’d give this resort a 6/10. None of us plan on returning, but we made the best of it and enjoyed ourselves.

Bahia Principe Explore Akumal: First time in Mexico

Beautiful grounds. Rooms clean. Spa was fabulous. Beach nice. More umbrellas around the pool would be good. Buffet selection good. More evening entertainment would be good. The theatre was too hot to enjoy the Jersey Boys. Needed more ventilation in area. Nice to be able to make dinner reservations via email before arrival however more consideration should be given when special request for rooming configuration are required especially when more than one room are booked. All in all good vacation.

Bahia Principe Explore Akumal: Vacation Success

Great location. Beautiful property. Buffet staff courteous and very accommodating. Rooms clean and plenty amenities. Transportation to surrounding properties were always available. Spa very relaxing. Premium alcohol provided. Food was good many choices however after 4th day became a little redundant. Ala carte restaurants were good with the exception of Mediterranean at Coba..staff and food mediocre. Mikado and Tortuga were exceptional. Staying at this property gives you access to all propertie [... read more]s so best choice to stay at Akumal.

Bahia Principe Explore Tulum: Resort is excellent we love it

our hotel was excellent,it has everything that we need the cleaners came every day to tidy up supply us with water every one is so friendly. the ground is nice and clean with palm and coconut trees and lots of beautiful flowers, the buffay food is great we enjoy it every night there is different shows, the wagon takes us all around the resort we took two excursions one to mayan ruins and one to chichin itza we went to matis jewel store, tequila testing, cigar rolling and 5th ave we did lots of s [... read more]hopping. tripcentral send me a gift card of a 100 dollars i was so busy i cound not use it at the air port. Overall we had a great time in mexico and we will go back again when the right time comes.

Viva Maya by Wyndham: Good experience for the money you pay

Hotel was always clean, facilities were always available, never knew about the wind sailing as it was also included in all inclusive package which made our day at the beach really memorable, excursions offered were decently priced and well worth in trip.