Barcelo Maya Palace: Would Return Again!

Stayed here for 5 days with my 14 year old son. Reception went well. Rooms were very clean and stocked every day. Pool was huge and the sea was beautiful. The buffets were very good and loved the resturants! The Rodizio was our favorite. We went there 2 times. Clean resort and nice staff.

Iberostar Selection Playa Mita: Beyond expectations and more

Beyond expectations and more The resort grounds were in immaculate condition. The rooms were clean and furnished with modern furnishings. All staff at the resort were extremely friendly and helpful. Food and alcoholic beverages lived up to high expectations

Blue Bay Grand Esmeralda: Overall good resort

First time in Mexico. August 14 to 19 for my Birthday. Grounds, public areas and rooms are very nice. We tried 4 a la carte restaurants ( French, Mexican, Stake and Seafood) and all were good. People, worker's on the resort are nice and cheerful. The beach looks nice, but the ocean is full of seaweeds. The water is shallow and you have to walk through seaweeds, which is not pleasant. The weeds or algae are also coloring the water. Therefore, the colour is brownish .I am ocean lover. That be [... read more]ach is not for people that like ocean. Pool : Very nice pools, pretty clean, but very crowded on a weekends as all guest are in the water and very few can go to the ocean and it was hot! hot! Pool water was hot as well. Also, I didn't like that people eat on the pool. The grounds around the pool look and get dirty , plus the birds and animals are coming for food. Entertainment: Quite good during the day. Little disappointed how the show stage is plane, but the dancers were OK. Management:My husband lost his band, as he ripped it of the pool walls ( you have to climb to exit, there are few steps only and far from the beach side and shade), and couldn't find it. We had to pay. I think that was not aright way to do it., They should take our explanation in the consideration. Overall we had very nice time, as I was with my kids and husband for a big reason. I would recommend this resort partially. For food , stay and entertainment for example.

Hyatt Ziva Puerto Vallarta: Beautiful resort on private beach.

Location, outside town is perfect for relaxing away from the hustle & bustle of tourists, but still close enough for easy access to down town by taxi. The trip takes only a few minutes and experiencing the local history and culture well worth the time. Taxi drivers are very friendly and helpful. We took the evening sunset cruise from the Marina, loved the sail and views if the coastline, especially the mountains, then watched the sun set on the water-just lovely! The resort is beautiful and we [... read more]ll maintained, five restaurants to choose from with good food choices, two right on the water. All rooms face the ocean and offer beautiful sunset views. We loved being in the warm ocean and strolling the beautiful white sandy the beach. Wonderful attentive staff attend to all your needs. The adult only infinity pool was our choice for relaxing, but the two other pools were always lively for the fun loving active holidaymakers! We were treated twice to turtles laying their eggs on the beach. Overall a great vacation spot with lots of options to suit different personalities.

Grand Sunset Princess: Beautiful Resort!

First impression when I got to the Princess is this resorts architecture is absolutely beautiful! We were welcomed with drinks and a big smile. Staff is very nice, some more than others. A go to person who helped us a LOT during this trip is Miguel. Bartenders are very fun, one in particular is Abdiel. This guy will give you exactly what you need and will give you the best customer service someone can get. One thing I would say was a bit disappointing was the wifi. It’s a very large resort but [... read more] you would expect for it to work perfectly in your room but no. Pool temperature is great, activities are good, the food too, my friend and I loved the breakfast! I would have so many more good things to say about this resort. It was definitely a great 1st experience in Mexico!

Ocean Riviera Paradise: Totally awesome place to be!!

What a wonderful experience we had at Ocean Reviera Paradise. My two teenagers and myself enjoyed the experience so much that we definately want to return some day soon. Hopefully when there is no sea weed problem at the beach. :) We felt safe and I found comfort in knowing how safe the place was as they enjoyed time with friends. There was always someone from the resort walking around. They seemed to be working around the clock. Employees were respectful, courtious, very helpful and it was  [... read more]easy to see how hard they worked each day. Seeing how long they worked in the hot sun, servicing everyone and to still manage their smile and have such energy made me have more respect for them. Two thumbs up for the ALL the employees at Ocean Reviera Paradise!! One thing that would be nice to see is a teenager night club. Where teenagers can go dance and have fun. Teenagers (ages 13 to 19 or even those just turning 20) want a place to go dance within the resort. In the rooms there should be at least 2 blankets left in the room for those that want to be extra warm from the air condition. The shower floor in the rooms need to be looked at. The water seems to leak out while showering and sometimes flows outside the bathroom. I like that you added a scale in the rooms. It's good to know how much your luggage weighs after you purchase other things to bring home. "Or ourselves after we've eaten so much throughout the day" lol. And to not forget to say... The Food was Delicious!!! The chefs and cooks did such a wonderful job. "Five Stars" It was great hearing English music throughout but it would be nice to hear More Mexican/Spanish music throughout as well. Even in the evenings. "I love Mexican songs" Besides... " We are in Mexico" Other then that.. the rooms are quite spacious, very clean and cozy. The balcony is very lovey and we loved the view overlooking the trees and spider monkeys. The shows were amazing! Loved them all!! Your hard work paid off. And to all the host and entertainment crew... " You are all fabulous!!" Aqua swim, bingo, volleyball and all the water games and hostessing etc.. Thank you for such fun and great laughter. Till we see each other again :)

Iberostar Waves Quetzal: Great holiday!

We had a fantastic time at the Iberostar Quetzal. Grounds were beautiful, food and drinks were good, entertainment was good and the staff were very friendly and helpful. There are lots of mosquitoes so bring repellent. Our room was quite small, but we were okay with that, the pool is deep so bring floaties. Unfortunately we did have lots of seaweed, but we knew that beforehand so we did not let that bother us. We really enjoyed our stay and would stay there again in the future.

Excellence Playa Mujeres: Great Resort

Food was great lots of varieties amazing setups amazing activities this resort really keeps u busy all throughout day and night we loved the experience amazing scenery and great service highly recommended

Bahia Principe Explore Akumal: Not so great resort

Very unorganized hotel and bad service. Just went there for our honeymoon August 2018. They did not have a room for us even though we booked through trip central and had no note of us being on our honeymoon. Trip central did advise Bahia Principe but they were oblivious when arriving there. Stained sheets on bed when freshly made by maids and a lot of kids. I have been to other Bahia Principe properties but this was the worse one yet. I do not recommend going there.

Allegro Playacar: Ok resort beautiful beach

I would only recommend this hotel if you are on a travel budget. I didnt like being harassed by staff every day in lobby to look at time shares. We had to sneak by the staff at times just to get away from them.Great location in playacar..safe walking distance to plays del carmen...beautiful beach

Dreams Tulum Resort and Spa: Dreams? Ugh! More like nightmare

I was so excited to be going to this resort. It looked spectacular in the pictures and I liked the fact that it was a smaller resort. We flew with Sunwing; That was our first mistake. When we finally arrived at the resort we were hot, tired and hungry. (I travelled with my 5 year old alone) Shocker!!!!! No reservations on file. I showed them all my paperwork, receipts, bookings and they couldn't care less. It was awful. We sat for almost 3 hours waiting for a rep from Sunwing to call and confirm [... read more] the reservation; even though I had the paper proof in my hand!!! The Sunwing rep was awful; she just kept saying 'give them your credit card and pay for it and we will sort it out later....ummmm I already paid nearly $4000 for this trip so NO! I felt bullied as they wouldn't give any other solution other than pay again and pray that it works out. At this point my son and I were both crying so I finally gave in and gave them my credit card. Room was nice but not what I had booked; food was ok; beach was full of seaweed and you couldn't swim there. You couldn't get a lounge chair; it was a free for all! No limit for towels so people were taking huge amounts and getting loungers at the beach and at both sides of the pool. It was ridiculous!!! You could see people running out around 5am grabbing chairs and towels. I sat on the concrete at the pool all week; that was not a 5 star experience. I wouldn't go back to this hotel nor would I recommend it to a friend. And if "Dreams" thinks its ok to treat their guests that way; I will never stay at any of their resorts.

Riu Palace Las Americas: Meh

I had a good time with my family because we tried to make the best of it but overall the service wasn’t the greatest, the entertainment staff were rude and most of the time the staff wouldn’t even speak to us when we wouldn’t tip them it was almost as if it was expected for us to tip every time. They were not professional. Only had a good time when we would leave the resort and go to the downtown area

Bahia Principe Explore Coba: Aweful customer service, room quality poor

Awefull experience, had leaks in 2 differnt rooms and a power outage on top of it. They think a braclet for 2 days is sufficient compensation. They would not respond to my written complaint( leak in bathroom so bad, I had a slip and hurt my back) didn' respond until I used the word lawyer. Would not go back and would not recomend , 5 star hotel with 1 star customer service

Secrets Vallarta Bay: Spectacular resort

Totally amazing resort already wanting to return. Felt totally spoiled. Staff, location, services superb. Entertainment staff were wonderful very professional especially Alexandra who amazed us with her energy and bright smile. All Restuarants were phenomenal loved the Italian, French and great show at Japanese. Wonderful gym, morning yoga class, water aerobics,pools for lounging and pool for the early morning lap swim. The list goes on, make Secrets Puerto Vallarta your next dream vacation. O [... read more]nly slight disappointment was the beach was not a long walking beach and the water was quite rocky when entering the ocean. Would recommend taking water shoes.

Ocean Maya Royale: Very nice resort

We recently stayed at Ocean Maya Royale for 10 days. We loved our experience, excellent food, friendly staff, fun entertainment. The only negative aspect is the presence of algue on the beach but workers do their best daily to clean it up. Water temperature is very nice. Algue is present all along the coast this year.

Allegro Playacar: Budget holiday

We booked this hotel strictly on price and the fact it is in the Playacar area of Playa del Carmen. Our main reason for going to Mexico in August was to see the whale sharks which are in the area at this time of year. Because of the expense of this excursion we decided on a budget friendly resort. We have stayed at the Allegro in Cozumel in the past and expected that it would be a similar experience, which it was. The resort is small so there are no long walks to get to any of the pools, resta [... read more]urants, bars or the beach. The rooms are small but clean and the resort itself is clean with nice gardens. The location is a 15 minute walk to 5th Avenue in Playa del Carmen as well as being on one of the nicest stretch of beach in the Riviera Maya, in my opinion. Overall the food was fine. Not terrific but certainly plenty of choices. The worst part I found was that they attach a "shark " to you at check in that will hound you to visit their location next door to the resort that is their premier resort. They want you to become a loyalty member, at a price, to receive future benefits as a member. Annoying as hell. All in all a decent resort for the money

Sunscape Cancun Resort and Spa: Vey good resort

excellent service. Clean rooms. good food. many activities. perfect location. very good for family and kids. many family night activities. 24 hours service. a wide variety of food. fresh cook even at open buffet restaurants.

Bahia Principe Explore Akumal: Rude staff

Worst hotel we have been to in Mexico. Don’t recommend . Extremely rude staff specially at front desk. Not willing to help. Not worth the money. Rooms are dated. Beach is rocky. Food is repetitive. Pool is dirty.

Bahia Principe Explore Akumal: Horrible service

Horrible service by front desk manager. Will not be returning to the resort. Went as a group to celebrate my 50th, 15 of us booked 6 rooms. We were made to feel as if the hotel was doing us a favour by allowing us to stay there.

Occidental Cozumel: Great resort !

We just got back from a 1 week stay at the Occidental.The grounds are beautiful. The hotel is clean. The rooms are spacious. The staff is friendly. Although there is room for improvement when it comes to the food, my family and I will consider going back again.