Platinum Yucatan Princess: Great getaway!

Hotel was beautiful - staff was friendly - food was great - service was awesome too. I would say more access to a variety of snacks or access to a restaurant 24 hrs a day would be required - other than that, all was great. We would definitely recommend this resort as a place to stay and hope to come back one day.

Bahia Principe Explore Coba: RESORT

The people were confused a lot at the front desk and also getting the transportation to our rooms took along time. The food was good and the restaurant and bar staff were brilliant. The Westjet agents at the hotel are very rude, don't want to deal with them again. The resort was kept in great condition and our rooms were nice.

Barcelo Maya Caribe: Aweosome resort

One of the beat hotels i have been too. Its soo clean and staff are professional. The food was second to none. The resort has everthing you need from gift shops to spa to dolphins to jet skies to kids water parks

TRS Yucatan: Fantastic resort in the Riviera Maya - best vacation yet!

I have been a fan of Grand Palladium hotels for years and have visited the Riviera Maya several times. The best trip yet, however, was at the newly renovated and transformed TRS Yucatan (formerly, The Royal Suites Yucatan). It was simply amazing from start to finish. Our expectations were far exceeded! What was so great? The rooms, the infinity and salt-water pools, the butlers in the villas, the a la carte restaurants, the staff and service. As an experienced traveler, I've become quite discern [... read more]ing; however, I had a tough time finding anything to call out for not being excellent. This hotel is a tremendous value for the dollar. Don't hesitate to go!

The Fives Beach Hotel and Residences Playa Del Carmen: Service Sergio

The food was fantastic, rooms clean and pool fresh. The service was average. The front desk team was good and very attentive. When we had an issue with our room and we were not happy with the result the front desk attendant couldn't make us happy until the Manager Sergio attended to our issue. Once Sergio got involved he calmed us down, dealt with our issue and helped us to the best of his ability. Class act, dynamite guy, wish every resort I have been at had a person like him.

Ocean Riviera Paradise: Beautiful Resort

Everything was amazing about this resort from the time we got in to the time we left food, staff, rooms all were amazing. The only thing that needs little bit of attention is to have frequent trams services.

Riu Santa Fe: Funtastic Resort!

We are a 60 year couple that loved this amazing resort. There was so much to see and do there. The entertainment staff kept us laughing with the hilarious games, dancing to their fabulous tunes and excercising with the inspiring water arobics coaching! Even the nighttime shows were wonderful. Everyone is so talented and work so hard to keep the guests happy. Now I must mention the pool parties!! I felt like I was in Vegas. This hotel goes all out to make sure their guests are having a fabulou [... read more]s time. It was party time for young and old alike. The hotel grounds are beautiful, and everything is so pristine and clean. Even the public washrooms were fresh and clean all the time. The only downfall is the beach. Although it is beautiful, it is too rough to swim in. Also, it is hard to even walk along the shoreline due to the slope and angry waves! Loved it here and would love to return again with a large group to party like we were young again!

Canto Del Sol: Great resort!

Excellent staff including Jorge, the best server in Mexico! Good food, very clean, great wifi. Superb value. Beach area is only negative. I've been going to pv for 20 years, many different hotels. This is my fav!

Grand Sirenis Mayan Beach: Nice resort

The place wasn't bad. there's a small beach to swim. I prefer if they put more authentic Mexican food in the buffet. The room was recently renovated we love it. The Ala carte restaurants were okay. The Thai resto I won't recommend. The concierge are very very helpfull and always available particularly Guillermo n Juan Guillermo. I would go back.

Bahia Principe Explore Coba: Beautiful Resort But ...

My husband and I stayed at the Grand Bahia Principe Coba for 10 days, beginning May 3, 2018. We have travelled to other resorts in the Caribbean before, but this was our first trip to Mexico. The entire (extremely large) resort is beautiful. The rooms are lovely and housekeeping was awesome. All the staff at the resort were very kind and helpful. Food was great in all the restaurants, both buffets and a la cartes. Pools are beautiful and clean. Families with children will love the childre [... read more]n's pool/waterpark. The only complaint we would have is the beach. Mother Nature is giving this beautiful resort a really hard time. The seaweed had made the beach unusable during our time there. I am not exaggerating as I thought other previous reviewers had done. There are dump trucks and bobcats trying to keep up with clearing the seaweed away, but it is covering the majority of the entire beach, and the smell is really overwhelming. Staff from the resort told us it has been getting worse the last couple of years, and I feel really bad for the resort. Our vacation was amazing except for not being able to use the beach, and we really enjoy walking on the beach during our vacations and spending time there. Otherwise, if you don't mind a pool vacation, I would totally recommend this resort. I gave the resort a 4/5, and the pool/beach a 3/5 solely because of the beach.

Zoetry Villa Rolandi Isla Mujeres Cancun: Excellent Resort

Commentating staff who are very always pleasant. The food top notch. The views from the grounds and room were breath taking. We took advantage of the recommended cab tour of the island it was well worth the money and a great afternoon to see the sights.

Beloved Playa Mujeres by Excellence: Amazing time at the Beloved Playa Mujeres

I don't normally write reviews but felt I needed to with this trip. We booked a "Casita Suite" with private plunge pool and it was everything we expected and more. Every detail is looked after at this resort. The suite was amazing - very clean, all amenities you would expect. The pool in the suite was amazing as were the other pools on the resort. The food was outstanding. I had read some other negative reviews about the food and I can understand that if you were at the resort for 7 days t [... read more]he menu might get a little boring however on our four day trip we did not experience this. The room service menu was a really nice touch as well. The service was also amazing. We did not experience any bad service at all from the wait staff to the concierge staff to the beach staff. Everyone was very helpful, attentive and most of all happy to help with any request. Tip them often because they deserve it. The beach was very nice. A little sea-weedy but the staff worked very hard to keep it clean. There is a little snorkelling to be experienced off the beach with stingrays and pufferfish seen but there is no reef in the immediate area. At night (in June when we were there) there were mosquitos in the evening. Unfortunately this prevented outside dining in most of the restaurants after 7pm. The staff were very helpful with bug spray but there was not much else they could do. As Southern Ontarians we were used to the little bitters but it was a little disappointing - but that's nature for you! Bring some good bug spray - Deep Forest, Muskol etc and you'll be fine. Our only "negative" portions of the trip were from Sunwing itself. Our pickup time at the resort was misinformed - not a huge deal but a little stressful. Also, do yourself a favour and reserve seats on the flight next to the emergency exits for a little extra leg room otherwise anyone over 6 feet tall will have to sit for a 4 hour flight with their legs wrapped around their heads (myself included!). All-in-all the Beloved Playa Mujeres knows how to do all-inclusive properly and gives value for cost.

HM Playa del Carmen: Amazing hotel, excellent location

We spent one week at HM Playa del Carmen, The rooms are very clean and comfortable except for odor of mustiness. Amazing personnel, very helpful, answered all our questions. The breakfast was excellent with fresh products, frresh fruits, good coffee, waffles, pancakes, ecerything made daily. Great service, would have liked dining room to be open for lunch or supper. The pool is very beautiful, clean, plenty of chairs and beds. The beach is a 10 minute walk, and I found it was not very good,  [... read more]brown sand, a lot of seaweed, rocky, not the best beach. The hotel is two streets from 5th Avenue, the main shopping area, high end stores and plenty of souvenir shops.

Bahia Principe Explore Tulum: Tulum excitement

Hotel was great lots of restaurants and pool activities, food was great and service was ok. The only thing i really didn't like was the beach area which was full of seaweed I'm guessing it was the time of year but it should have been cleaned up as best as they can. I really loved the markets which was walking distance from our vila. Overall i would give it a 8 out of 10.

Selection Riviera Cancun: Beautiful!!

Excellent option for a wedding! The food was delicious and the staff were greeting us all the time. IMPORTANT: The A/C did not work well and the bathtub "on" button was very difficult to press I wish I could stay longer!!

Oleo Cancun Playa: Fantastic adults oriented, relaxing resort. 4.5 out of 5!

Oleo is sleek, sophisticated, relaxing, and quiet. If you want boutique, adult oriented, friendly, and clean- a safe place to relax with good unlimited food and drinks, you should consider Oleo. I stayed for 8 days in late May, 2018 with my teenaged daughter. POSITIVES: - The food overall. The breakfast buffet, Mediterranean restaurant, and Japanese reservation only dinner restaurant were all great with a decent selection whether you are a meat-eater or vegetarian. I have diet restrictio [... read more]ns and preferred the Azul buffet restaurant as I could create my own plates and the chef was able to cook me fillets of fish with no oil fresh on the grill. We experienced no abnormal stomach issues while at Oleo. I didn't drink much but the couple of glasses of wine I had during my stay were decent. The red wine was chilled which I found refreshing. - I had a positive interaction with all of the staff members I spoke to during my 8 day vacation. From the cleaning staff, to the front desk personnel, the waiters and cooks, everyone is polite, attentive, and happy to help you out. - The room is spotless, airy, and if you are lucky enough to upgrade to an ocean view room, the views are breathtaking. We upgraded at the resort during check in. The bed and linens were clean and comfy. The bed was firm but not in a bad way with tons of pillows. Your mini fridge will be re-stocked daily with cans of pop (Sprite, Coca Cola, Fresca), a couple of beers, and Cristal water bottles. No mini bar or hard alcohol FYI. - Poolside & beachside service means that you can get snacks (burgers, fries, tacos, guac & chips, etc) and drinks brought to you while you relax. You can also walk up to the poolside seating area to sit and eat if you'd like. - There is a BestDay travel agency booth in the resort and they are super helpful with booking you excursions. I ended up purchasing 2 adult tickets for Chichen Itza, Aventura Park/Dolphinaris, and Tulum including lunch and transportation. I did tons of research and was confident that I got the best price possible from a reputable excursion company. Bring a lightweight day pack for your excursions. You can leave it on the bus and as you will need your bathing suit, towel, sandals, hat, sun screen, etc. - The resort Wi-Fi was good and easy to connect to. - There were NO MOSQUITOS on the resort during our stay. During our trip to Tulum we got swarmed and bitten quite a few times but both my daughter and I never wore bug spray at Oleo and had no issues. - Although the water from the shower and sink was non-drinkable, it had no funky smell and was ample and hot. Unlimited Cristal bottled water could be found anywhere and was safe. Tastes similar to Dasani when refrigerated. I used ice in my drinks and had no issues with that either. I inquired and it's brought in, in bags from a treatment facility. - Through reviews it's apparent that you can (and it's suggested to) bring $1 USD bills to tip, it's never asked of by the resort workers and you are not treated any differently whether you tip or not. I tipped some of my favourite employees by choice but never felt pressured to do so. In fact, you will feel more pressured to tip everywhere outside of Oleo, tour bus guides, at the airport, etc. A FEW FINAL CONSIDERATIONS: - A/C was room controlled and worked perfectly but our clothes could never dry fully in the room. The humidity and moisture cannot be escaped when you are that close to the ocean. Expect your bags to come home heavier then when you left and leave some space so you don't max out your weight restrictions. - There will be a few people with children at Oleo. I personally don't recommend bringing kids under the age of 13 to this adult oriented resort. There are very few kid activities to keep your child entertained and scantily clad adults relaxing and enjoying their vacation. This is Oleo's target guest and unless you have a more mature child that's into sand, sun, and chilling then this place is not recommended for kids. - You will encounter vendors trying to sell you various things on the beach. They are not aggressive and a simple "no gracias" kept them at bay. - The beach was full of waves and red flags every day of our vacay. We still stayed within the shallow (waist high) water and had fun in the waves. Lifeguards were present and kept an eye on everyone. The day after a big evening thunderstorm, the beach and water was full of seaweed. You may encounter this if you come during hurricane season. It dwindled down and we swam in the ocean again about 30 hours after the storm. - While there are very few animals or pests on the grounds, there are lots of black crow like birds. When you finish your outdoor meal, you need to cover your plate up immediately or they will swoop in to finish up your scraps. All three of the dining restaurants are completely enclosed and air conditioned so if you are not fond of birds, you can easily avoid this! - The resort is located very close to the airport, at the very bottom of the hotel zone. This means you will be the first or last stop for most things. Keep this in mind for airport transfers, excursion pickup / drop offs, and taxi's to town. Arriving to the hotel we were the first ones dropped off of our shuttle. Going to Chichen Itza and Tulum we were the first picked up (nice because you could choose your preferred seat on the bus) but the last dropped off. Going to Aventura park/Dolphinaris, on the free shuttle was a super short ride as Oleo is the last stop before the park. Also the first stop going home. If we had gone into town, the taxi ride would be longer and probably more expensive then most hotels as it's further away. OVERALL: Oleo Cancun Playa is a solid adults oriented resort and I'm glad I booked through tripcentral. My rep, Melanie Johnston was super helpful and made sure that I got the lowest price (cheaper than if I booked the hotel and airfare separately) and provided me with all documents necessary for my trip. She was available via phone or email for any questions I had and followed up via both phone and email to ensure I was set and prepared for my trip. If I go to Cancun in the future, I will definitely look into staying at Oleo again and will definitely book through tripcentral.

Hyatt Vivid Playa Del Carmen: Not coming back (No Stars)

The resort is still beautiful, but under new management many things has changed and not in a good way. 99% of previously served stuff, who actually have built THE ROYAL brand was...FIRED. For all time we stayed, we've seen only TWO familiar faces, whom recognized us. The rest are all strangers. Their slogan is "Home away from home"... it is not anymore ... it is more like motel now. We've seen much fewer people around the pool. That indicates the popularity is rapidly dropping. People are voting [... read more] by their wallets. In general, service quality has dropped. Pool entertainment is poor. The local travel agents from Best Day where looking at us as at Martians and showing some attitude for no reason. On our way back, we've met a couple, whom also were long time patrons, were also not planning coming back anymore. It is definitely not worth premium prices the hotel is charging for what they offer. The sister hotel "Gran Port Real" was re-branded to ... "Panama Jack" !? Am I missing something...Panama Jack versus romantic "Gran Porto Real"??? Anyway, it was our first destination in early 2000's. We loved it back then and it looks much better than The Royal. Room prices are also still very attractive. On conclusion: bye bye THE ROYAL :-(

Riu Dunamar: Perfect for young people that want to party

The food was great at all places, 24 hour food in the sports bar where the computers and pool tables are. You can order tim Hortons style Frappuccino their that are so good in the morning. Also burgers and bbq chicken by the pool fall right off the bone. Sooooooo good! There's 3 pools. One is quiet and relaxed, one has music playing and has a swim up bar and the 3rd one is more party mode. It's where most of the party crowd is. Also swim up bar with a DJ and foam party once a week. The beach is  [... read more]beautiful and can walk forever. The room was perfect, I asked if I could have a good room and the desk was cool and gave me a great view. It also has water slides on the far side of the resort. It is a pretty large resort. I also met really friendly people to hang out with. I recommend this resort to anyone looking to have a fun vacation but also if you just want to relax. You can do both their.

Grand Sirenis Riviera Maya: only okay

Very nice grounds. Far too large though and major tons of walking. Food was quite good, excellent variety and excellent presentation Service varied from Excellent to Mediocre! Beach was bad...a ton of stinky algae. Pools quite good with good service. Facilities varied and quite good. Shuttle service hit or miss. Would not recommend it.

Grand Sirenis Riviera Maya: Ok Resort

I was at this resort for 10 days for a wedding. The resort is large and a lot of walking. Not good for people that can’t walk long distances. There are golf carts but few and far between. They are mostly for the premium Guests. I stayed in a superior suite which was very nice but needed drawers for your clothes. The buffet restaurant food was pretty good. But the service was atrocious. We mostly set our own tables and served our own water and did without coffee most times. Our last evening [... read more] we did the buffet and finally had a female server who was amazing. I think her name was Asurus or something like that. We tipped her very well and thanked her for her amazing service. The alacarte restaurants were ok. But we had made a reservation way ahead for 17 people and they could only accommodate 13. So 4 if our group walked out. The restaurant was not full but they could not accommodate us for some reason. This was upsetting. We found that the alacarte restaurants were not full but we were told by the concierge they were. Very poor organization. Servers need to be trained properly in the buffet restaurant too. Also Air Conditioning was not on in buffet restaurant most of the time. It was way too hot to eat in there sometimes. The lower lobby bar area was also unbearably hot and humid they need fans there. Our housekeeping lady Guadeloupe was amazing. Very friendly and pleasant. This was a five star resort I thought. I think I would give it a 3-4. I had a good time mostly because of the family I was with. The grounds are beautiful but some of the concrete walkways need to be attended to. Very uneven. A lady in our group tripped over a raised concrete slab. The lazy river was amazing. The pool we went to was not always clean. The gift shop should take US dollars.