Everything was excellent at this resort. The only complaint and the most important complaint was that there was never enough loungers and umbrellas at the pool area or the beach area. We had to sit on chairs with our feet in another chair at the pool bar area in order to lounge in the sun on two of our days there. Other people would lay on their towels on the cement around the pool or on the sand at the beach area.
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Karen -
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Cofresi Palm Beach and Spa Resort: Cofresi Beach
This hotel is massive, lots of walking, unless you are staying within the timeshare/vacation club, then everyone has a golf cart and they are everywhere. Ongoing issues in the standard rooms with no water and toilets not working properly. We had a suite which was nice, however it was so damp nothing dried and our dry clothes were alway wet from being in room. Not impressed with food, ocean is filthy and rough and there is a constant sewage smell across the resort.
Covid protocols within st[... read more]aff seem very,high, masks, sanitizing, being served at buffet.
10 of us went 3 were violently ill. The rest had stomach or intestinal issues.
It appeared you are treated by the amount of money you spent to stay there. Nighttime shows were just ok
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Gorete -
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Playabachata Hotel: Playabachata
Older but beautiful hotel, food was good the beach was beautiful. Lots of entertainment. Cleaning staff always cleaning washrooms and tables, staff were very friendly to everyone. The hotel is really beautiful. You can walk the beach from one side to the other the gardens are well kept. We had a wonderful time thanks to Karol Chareza from tripcentral looking forward to booking my next vacation at this hotel. Thank you again Karol.
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Kitty -
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Senator Puerto Plata Hotel: Nice Resort
Great people, steps to the beach. Washrooms could use some work but very clean! Buffet had a great variety.not a lot for kids to do but staff were very friendly. Not much night life and would have to go the other side for the bar.
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Private -
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Playabachata Hotel: Good for the price
Chairs on beach broken or none at all and people use towels to sit on. Room phone does not work to front desk if needed for emergencies and no wifi other than lobby and not able to download as very weak wifi. Important as I was not well and could reach anyone as well as an elderly lady who had food poisoning due to uncooked chicken. That’s the things to be aware of otherwise it was great for the price. Beach lots of shade, somewhat rocky small stones and not so clear but warm and wonderful. W[... read more]ine well Cuba even better but again expectations. Service was the exception. Travelled for years to such places. Never experienced such bad service. I would have to find my own knife and fork and glass for water or beer if I could as often hard to find. It was a help yourself if you could find the cutlery and napkins. Often no plates at the buffet, drinks ran out at the main bar twice. But again for the price compared to other DR resorts it was a good deal. Just be prepared and have low expectations. I made it wonderful but if picky be aware.
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Private -
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VH Gran Ventana Beach Resort: Great Resort
We found the rooms spacious, grounds well manicured, nice beach to walk. All areas were always clean thanks to the dedicated staff.
The buffet food was the always great, best we have found at any resort we have visited.
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Private -
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VH Gran Ventana Beach Resort: Great Value
This is our second time vacationing at this resort and again didn’t disappoint. We saw others from our last time here which tells me there are a lot of repeat visitors that like us really enjoy it. The staff is very friendly, the grounds are clean and well maintained. Food is great and beach is awesome. Looking forward to going back next year.
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Victor & Helen -
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Sunscape Puerto Plata: Nice resort
This hotel is not suitable for someone with mobility issues as there are a lot of stairs. You can only access the outdoor pool and the a la carte restaurants by going up 15-20 stairs. The grounds are very well maintained. The beach is beautiful but the loungers need replacing. Food is excellent - lots of choices. All staff are very friendly and helpful. Rooms are clean but dated. Wifi available for free only in the lobby and is very slow and unreliable. Hand sanitizer was widely available[... read more] and tables well spaced out.
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Missy6KG -
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Lifestyle Tropical Beach Resort: We will be back
We really enjoyed our 2 week vacation here. We were unsure based on previous reviews but we quite enjoyed ourselves. The food was great , drinks were great , beach was ok… but it was the staff at this resort that made our trip great. The servers in all the restaurants were excellent ! Even when the buffet was super busy they still did a great job with service.! Make sure you see the lady’s in the spa !.. best massages ever ! Ask for rose!
The sushi bar on the beach was our go-to ever[... read more]y day for lunch .. delicious!! The servers on the beach were great and always helpful. Games by the pool were fun , the evening entertainment was great. MAKE SURE YOU DONT MISS THE SILENT DISCO ! We were there for 2.5 weeks so we got to do it twice … it’s a BLAST !
Our only few small complaints were that they need more chairs !.. it was impossible to get a chair on the beach or by the pool. People hog them all day because there are only about a dozen. 😞
And we wish that the “owners†, or time share holders were not invited to mingle in the resort area .. they were rude and horrible to the staff and did what ever they pleased , including smoking in the restaurants. Horrible !
Also the staff booking the alacart restaurants could really use a little improvement ! .. so so so so slow , even if they had 25 people waiting zero sense or urgency to get people booked. We were 6th in line one morning and it look 45 min.
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Private -
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Casa Marina Reef Resort: Nice Resort, However
Overall, this is a nice resort. Good food, 3 restaurants with good but limited dishes. Same dishes everynight in restaurant. The buffet has more choices and preparation is just as good.
The room was nice and clean with a fridge to keep your drinks cold and was stocked everyday with water and pop
My disapointment comes with the lack of a 24 hr bar. (No, I don't drink) but if you want a cup of coffee or tea or pop after 1am and before 7am, your out of luck.
Also, the lack of 2 keys to [... read more]your room leaves you with limited options as to your activities. Example, if I wanted to go golfing, or on an excursion and my partner preferred to stay at the resort, I might be stuck outside somewhere till they come back from wherever they decided to go while I was gone.. NO, they will not give you another key, even if you are willing to pay extra for it. (1 person to a room=1 key. 2 people to a room = 2 keys) It seems that would be pretty easy to do;.
Overall, good clean resort with good service if your willing to put up with those issues
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Bonnie -
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VH Gran Ventana Beach Resort: Amazing resort! Grand Vantana
This resort is very clean and food was great. The pool and the beach were wonderful. More umbrellas needed around the pool area though!
Any problems were dealt with immediately! Very family friendly resort! Capacity was 98% full so that tells you a lot. Music was a little too loud at night, senior’s and parents with young children were not impressed!
Staff was amazing! We’ve been here twice and would return again for sure!!!â¤ï¸
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Private -
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Iberostar Waves Costa Dorada: Above average for the class
The Iberostar Costa Dorada is a nice all-inclusive with a few problems which are mostly self-inflicted.
First the good:
-nice beach with absolutely no issues getting a lounge chair anytime of the day. you never felt crowded
-ocean view room was clean and quiet, but a little dated and for some reason only had one chair. Great location close to the beach and away from the noise
-staff are great, friendly and mostly helpful
-food is average to maybe a little above average for this type of r[... read more]esort. Japanese restaurant is fun, mexican pretty good and italian maybe a bit below average but fine. Buffet is a bit repetitive but overall pretty good - you wont go hungry
-easy to book restaurants (once you know how) and the rules seem to change
-Bed was very comfortable
-fairly short drive from the airport
-Grounds are generally clean and well kept
-liked the eco friendly aspect of the resort. No problem filling available water bottles from around the corner which eliminates the plastic ones
-Booking the trip was fairly easy - Lisa did a good job of getting us what we wanted although i had to check spam folder the get my tickets - not her fault, just a warning
The not so good:
-communication is lacking. You learn to do things like booking restaurants (and in one case finding them), using the safe and finding activities on your own. There is no information provided by the hotel and the iberostar app is wrong a lot of the time. We missed a beach party and several daytime activities because the app or hotel signs had the wrong info. Finding the italian restaurant is a challenge because it does not appear on any hotel maps and is not marked - it is actually the open air lunch restaurant at night which is a brazilian restaurant on all of their maps
-our room was dated but had a renovated bathroom. Looked nice but several of the fixtures were loose and the toilet seat was the wrong size and not properly attached. Not a big deal but why?
-the bartenders, while friendly, aren't too imaginative and on several occasions gave me the wrong drink even though they confirmed what i wanted. Maybe a little casual about their jobs?
-typical of this type of resort, the pool plays obnoxious "music" at high volumes throughout the day with the animation staff screaming into to the microphone frequently - stick to the beach
-As often noted, there is a real seaweed problems on the beach in the mornings but staff do try to keep up with it. Didn't bother us but something to be aware of
-limited evening activities. Like most of these resorts, the evening entertainment can be hit and miss and there arent a lot of options. Brandy in the lobby bar gets a bit old after a few nights
-The first couple of nights a fogger came around to control the mosquitos. without warning you could be caught in a toxic fog. while there is a bit of a mosquito issue at dusk, a little notice would be apreicated.
Overall you probably won't be wowed by this resort but you probably wont be disappointed either. I would give it a solid 8 out of 10 which could be easlily improved with a bit of communication.
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Denise7 -
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VH Gran Ventana Beach Resort: Amazing and well organized resort
From the time you go in and you leave the staff is welcoming and even remember you from previous years. The location is always clean, the 3 pools are kept clean, the entertainment staff ensure that everyone is kept occupied including the children. The 3 restaurants are fantastic including the buffet restaurant. The food is perfect and you are treated like royalty.There are multiple activities you can choose from outside the resort. As for Covid prevention the resort has many stations of hand sa[... read more]nitizers for clients to use. The beach is beautiful and has many lounge chairs. The rooms are adequately equipped. For sure, I will be returning next year.
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Desi -
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VH Gran Ventana Beach Resort: Great resort
Resort was amazing. Lots of stuff to do and great food. Staff were great and our belongs were safe in the room. The only downfall was that our room had a awful view of the road and they were doing construction outside in the morning times. Just be sure to ask for a good view as they do have them.
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Private -
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VH Gran Ventana Beach Resort: Solid and peaceful vacation experience
this was the second visit to this hotel. We have purchased the prime package, only because we would like to drink espresso coffee. That is a good quality. It was offer only through this package . We have experienced good service, but we don't have much expectations. The first room we were assigned to had broken window and no Internet so we asked for change and then got the room on the second floor but with two separate beds again we don't have much expectations because we don't stay in the room.[... read more] The beach is beautiful waters swimmable every day. Food was outstanding with mix variety of domestic and American food. The place was clean. They had disinfecting stations and mandatory hands disinfecting before entering the diner. We would like to see that the tables are cleaned before every use, and that is the only negative thing that I could say about cleanliness.
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Private -
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Marien Puerto Plata Hotel: Honest reviee
The hotel needs some updating and repairs. The food was delicious. The beach was nice and seaweed cleaned daily. The pool is huge and never seemed too busy. They definitely need more shade by the pool as the tiny amount of palapas didn’t suffice the need. The staff were so very friendly and accommodating. Overall we enjoyed our stay.
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Annette 18 -
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Iberostar Waves Costa Dorada: Iberostar Costa Dorado
The hotel grounds were very well kept. The room was average but a little dated. There were no English channels on the tv which would have been nice for bedtime. The entertainment at night was horrible. The singers especially the female one was terrible and singing English songs. The entertainment was geared more for kids or teenagers. Would have liked to see more Dominican culture.
I didn’t like that you couldn’t make multiple selections for a la carte restaurants. Instead you had to go ev[... read more]ery day to reserve a single restaurant.
There was no servers coming to offer drinks around the pool.
The reception staff were amazing and spoke perfect English and were very friendly and accommodating.
It felt like a 3 star resort. Not sure if I’d go back.
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Private -
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VH Gran Ventana Beach Resort: Beautiful beach and great food
The beach was fantastic and so was the food, however the room was dirty and not what I had expected when booking. There was a thick layer of dust on everything other than the desk and table tops. The beds were rock hard and 2 of the 4 pillows in the first room felt like sacks of rolled up socks. All of the pillows in the first room smelt like wet musty basement. We had to put towels on top to mute the smell. We switched rooms and that one had a large patch of black mold on the shower curtain the[... read more] size of my palm…way too large to be missed which means no one looks at it and hasn’t in awhile. The cleaning solution the housekeepers used smelt so terrible. Foul. We smelt it the day before when walking past a room being cleaned and thought it was just a really dirty room, but then our room was cleaned and it was the same horrible smell. Our room had to be aired out for 20 mins with the door open and the patio door open and to t remove the foul smell. It was like the smell of a dirty diaper with a touch of maybe mint. There were two days with water issues that included having no hot water and then not having any water at all.
The staff was great for the most part, especially the food staff, but like anywhere there’s a few that really didn’t care about the job.
You cannot get a sun chair by the pool unless you claim it at sunrise. More than half remain empty at all times, but they are all claimed with towels just in case they may want to sit there at some point. The pool was very nice looking, but ice cold. It is closed to swimmers at 7pm daily.
The beach towel situation was a bit annoying. They only have them available twice a day at like 8am and 4pm, so if you miss it you miss it.
We spent our down time at the resort on the beach. There are tons of sun chairs, so though you may need to make a move of a chair or two, you can almost guarantee you’ll have a spot to soak up the sun or even have shade if that’s what you prefer. There are a lot of vendors that approach you steady, but it wasn’t much of a hardship to say no if not interested. I ended up getting some jewelry and took some pictures with parrot. It was fun. I found them all respectful and didn’t push too hard for the sale after a firm no. The water was warm and clear. No garbage. Topical fish are right there to be viewed in shallow waters. Lots of beach to walk and explore. Beautiful coastline views. You can see the mountains.
Entertainment at night was alright. Karaoke night was my fave.
We had great a la carte dinners at each of the three restaurants. We didn’t have issues booking them on our first morning, but definitely don’t wait to do that. Do it right away early in the morning and book all three. Our fave was the Italian restaurant. We had great food the whole time. The beef was not what we were used to, but that could just be personal taste, everything else was great and there were so many different options at the buffets and it was always new line up. They had the best vanilla ice cream I have ever had. There are a lot of hungry cats in the eating areas. They are friendly and sweet. You can’t help but feed them and enjoy their presence. Alcohol options for fine for me, bring your own travel mug.
Wifi was free and available in the lobby and randomly in areas close to the lobby and in each room. It wasn’t great, but it did the trick. Safes are available for your room, but there is a daily charge.
Overall, we had a great time at this resort and felt very safe on the grounds and were well fed. We would return and try a different building in hopes for a cleaner room.
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Private -
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Iberostar Waves Costa Dorada: Above average resort!!
This resort has a excellent pool facilities with a swim up bar with many activities available!!
The food was excellent with many choices for everyone!!
The only negative part of the resort is the rooms are old, with old electrical problems!!
By far the best part of this resort was the service you receive!!
Any problems were taken care of right away, with many outstanding employees working in customer service!! The employees at this resort go above and beyond to make your time there good!!
W[... read more]ith a added bonus!!
The WIFI in the resort was the best I’ve ever had!! Fantastic!!
After 15 days I didn’t get tried of there food!! That says alot!!
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Private -
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Sunscape Puerto Plata: FAIR
Was not impressed with the LeCart restaurants, long wait and the food nothing outstanding. Entertainment not so good. Broken beach chairs should be removed. WIFI was horrible! pools were good and clean. Staff were always polite.
Overall it was OK but was expecting better!