Grand Sirenis Matlali Hills: Resort is beautiful, but

The resort itself is very beautiful with its multiple pools. Fair bit of walking, or you can take shuttles. Bar staff, entertainment staff, and restaurant staff are mostly very nice. The bad part. Coffee is horrible. Food is the worst of all the resorts we've been to. The meats are either inedibly salty or dry or most likely both. Looks like all the bad reviews about food at this resort is true.

Grand Riviera Princess: Not so Grand resort

Grand Riviera Princess is showing signs of needing a facelift. -Pool tiles missing or broken - lounge chair broke on us because it was all rusty - clean up was not done on a daily basis example the same cockroach sat squished in the hall way for 2 days, we went for breakfast someone had spilled milk or cream along side of the wall, came back for breakfast the next day and it was still there. Same towel sat on a walkway light the whole week we were there. -staff was grumpy - cockroach in ou [... read more]r room - not enough lighting in hotel room (hallway especially) - Oriental restaurant really bad not oriental at all, Pad Thai was made with a BBQ sauce and was more like noodle soup. We got up and left not finishing our meals, we were warned not to eat at the sushi restaurant by another couple who had gotten sick from it. We heard a few other bad things about the other restaurants so we stuck to the buffets which were ok. - we are not big drinkers, but the drinks were definitely light on alcohol. Just overall if was not a pleasant/welcoming atmosphere. Would not recommend to anyone and would not return to this resort.

Riu Flamingos: HORRIBLE PLACE

STAFF HAS ATTITUDE, THREE-TIME I CALL FOR SERVICE IT WAS NOT ADDRESSED, NEXT DAY AGAIN SAME STORY. A/C WAS NOT WORKING FOR THREE DAYS FINALLY I CALLED FRONT DESK MR. DEAGO WAS VERY RUDE. FINALLY, I SAID CAN I SPEAK TO MANAGER, DEAGO TOLD ME TO COME DOWN AND FILE REPORT IT WILL TAKE 24Hrs TO SPEAK TO MANAGER.I SAID WHAT 24Hrs, I WANT TO SPEAK TO HIM NOW. DEAGO TOLD ME TO COME DOWN AND FILE REPORT. I TOLD HIM YOU WANT ME TO COME DOWN AND FILE REPORT FOR SERVICE I AM IN UNDERWARE? DEAGO TOLD ME"COM [... read more]E DOWN I AM WAITING FOR YOU" I DRESSED UP AND WENT FRONT DESK, ASK FOR DEAGO HE WENT ON 30 MTS BREAK. THEN PUBLIC RELATION STAFF PAULINA CAME OUT TO FRONT DESK AND TALK TO ME. SHE SAID SHE WILL TALK TO HIM AND SENT TECHNITIAN TO FIX AIR CONDITION. TECHNITIAN CHANGED DEFACTIVE PART AND IT WAS O K. AT 8.00PM I REPORTED INCIDENT TO MANAGER RABECCA. SHE SAID I AM SORRY. AS IF SHE DO NOT CARE STRESS GIVEN TO ME BY DEAGO AND 3DAYS OF NO AIR CONDITION. AFTER CHECKING OUT I TALK TO FRONT DESK MANAGER, HE WAS NOT AWARE OF INCIDENT. IT SOUND AS IF EVERYONE IS COVERING OTHER, THEY DO NOT CARE FOR CUSTOMER. FOOD WAS NOT THE RIU QUALITY, SOMETIMES TODAY FOOD WAS SERVED NEXT DAY.EVERYDAY LAMB CURRY MEAT WAS RUBBERY.

Flamingo Vallarta: Beautiful hotel with bad experience

Everything was excellent until I was treated as delicuent we arrive at the hotel and the guy at the pool take us to front desk because I removed the bracelet because it was to tight on my little kids and I decided to remove them till hurt other members of my family when we were taken to from desk they said if we don’t pay $10US for each we have to leave the hotel they didn’t allow to enter the rooms and the security went to get my teenage kids like we steal something discussing action finall [... read more]y we pay the fee when I already pay the hotel and they put the bracelet again very tight on my daughter next day I care to front desk with my daughter with her hand wrist all tight she was crying and hurt I took pictures of it and front desk lady also said wow this is to tight she took pictures to and I explain that was the reason I removed bracelets first time and she provides other time other than that bearly can swim at the pool because lots of drunk people that I think that’s what the front desk need to each more carefully anyway housekeeper Alicia was awesome and the guy that help us with our luggage I think his name is Martin

Paradisus Cancun: The Grand old Lady

The hotel is pretty amazing. It is everything it is supposed to be. The staff were very attentive to the details of maintaining the property and making sure the guests were very well taken care of. It is a beautiful property facing the ocean on the back side. The weather while we were there was 2 days of severe rain and 2 days of light rain. On the days with the severe rain, the hotel showed its age, in that it needs a little TLC. There was rain coming in through the glass partitions, and  [... read more]in some areas the roof, but the rain was severe so this was to be expected.,and even into our room. Overall a great hotel, amazing staff, just needs some TLC to polish up the details. Because we were there in the rainy season, there was a great deal of seaweed on the beach which was removed every couple of days.

Bahia Principe Explore Akumal: A truly amazing resort!

What an absolute beautiful resort. Everywhere we went on the resort everyone was working hard and smiling from the gardeners to the servers to the bartenders. The concierge called at least 3 times to make sure everything was good. The food was absolutely amazing, so many choices and always hot and fresh. From the clean bathrooms to the refilling of the mini fridge to the butler lighting up our scent warmer every night in the room. Every morning the workers were at the beach cleaning up the seawe [... read more]ed. I have absolutely no complaints except it poured rain for 5 out of the 7 days we were there......... loved the shuttle service! I would definitely go again!!

Buenaventura Grand Hotel and Great Moments: Not so amazing

I've travelled a lot in Pierro Vallarta And stayed at many hotel resorts and this is not a four star resort location is great the rooms are old the plumbing is not good nor the air conditioning the front staff was not helpful although the other staff was great I would not recommend this hotel

Bahia Principe Explore Akumal: Lovely Resort

Great Resort! my only 2 complaint's are, 1- the nightmare check-in service which was quickly resolved and 2- the mountains of seaweed on the rocky beach. Staff is nice, grounds well groomed, rooms clean, food plentiful and varied. Shows are typical all inclusive talent. All in all I would go to this resort again. The Luxury Hotel exceeds Coba and Tulum resorts on the same grounds. Its worth paying extra for the Luxury than the other 2.

Grand Palladium Kantenah: Perfect resort

Very clean, amazing staff, nice rooms and beautiful beaches. No end to things to do. Buffets were great, a la carte restaurants amazing. Lots of friendly wildlife,including a crocodile pond and flamingo ponds. Jungle like location a bonus. I would definetly be going again.

Temptation Resort & Spa: Great place to stay!

Everything about this hotel is fun. The colors, the people, the entertainment, anything you can think of. The atmosphere is really inviting and everyone is there for a good time. We met so many great people from all over Canada and the US.

Barcelo Maya Beach Resort: Fantastic Getaway

From the moment we arrived, our vacation was perfect. The staff were very friendly and helpful. I have a lactose allergy and the a la carte staff were excellent in recommending safe foods for me every evening. We celebrated our 6th anniversary during our stay and appreciated the hotel acknowledging our special day! Housekeeping kept our room spotless and the bartenders and servers made sure our glasses were never empty for long. We enjoyed a few rounds of mini golf and loved all of the a la [... read more] carte dining options. Our favorites were paella at La Fuente (Spanish), lobster at Marenostrum (seafood) and the lovely atmosphere at Brasserie (French). The evening entertainment was also very good - our favorite was the Circus show. We were repeat guests and will definitely be back again. Thanks to O'Neil for taking care of our booking and making arrangements for us to have an overnight accommodation in Toronto when our connecting flight was cancelled.

Melody Maker Cancun: Pretentious, Off putting, Non-Customer Centric

Stayed the week of June 03 to 10, 2018 Upon arrival I was greeted and offered a beverage, that was very refreashing. I was assisted with my luggage to my room. The bellman helped me set-up my safe. Later that day I changed my safe number, and needed a new safe card to do so. Desk clerk at the time was very helpful (looks like "B. J." Novak and the other clerk who is also helpful looks like Captain Morgan). Went to supper at 6:30pm, and the server seemed irritated by my lack of spanish or, tab [... read more]le utensil Etiquette. I could careless of either, as my day was very long (had a flat tire on the way to the airport the day before, and it's been 3 years since my last vacation). First day on the beach, the seaweed was the worst they have seen in 20 years, I was informed, and did not improve during my stay. The staff at breakfast were a ray of sunshine through out the week, and I have only positive vibes to give here. If you are setting up on the beach, go for the middle, as they are IN construction. They do offer a beach menu on some days, and a buffet on others that you need to make your way to the upper pool level section near entry/exit of resort. They do change where you can go for Supper throughout the week, to give you a variety. You need to book your reservations for the Teriaki Restaurant. Now on to the garbage. I had been Sunbathing topless 4 days into my vacation when I was approached by resort concierge " hey lady, hey lady. This isn't the kind of resort". Now that is fine, till I go to the pool on the same day, late afternoon, and have a lady masturbated a man inside the pool. Security and concierge didn't want to get wet, so most of the other guests including myself saw the O face. The man was eventually assisted out of the pool, while lady stayed and moved onto the next unsuspecting pray. On the same day, late evening, I went to the front desk to ask where I can topless sunbathe on the beach, keeping to myself like I have for the last four days (I put my top on when leaving my set-up to go bathroom, walk the beach etc., and like an even tan. Has nothing to do with sex, and if your in a relationship where your man looks, and he knows that shit upsets You, I can guaranteed You had problems well before going on your vacation), and an older man in his mid forteys to early fifties was very off putting, could not look me in the eyes, and automatically assumed I wanted to go to the strippers/peelers. When I clarified this was not the case, he waved me off after circling resorts on a map for topless sunbathing. I was picking up this judgmental old Spanish Inquisition Catholic vibe from him. He has no business being in a position dealing with customers, as a frontdesk clerk, with this way of thinking, especially dealing with customers from all over the globe. I had to deal with him two other times afterward, and still dealing with the same arrogant garbage. Its a perspective that has so many dysfunctional ties. It infuriates me that this perspective is still going strong, especially when the country itself, is in a third world state. How about clean your backyard up first, cause your garbage stinks. So second last day of vacation, same pool, overheard a couple getting pissy with each other. The man was like " I am perfect just the way I am". I thought it was funny at first. Then he honked his nose and swirled it into the water, and snott floats drifting all around me. I showered off both days and came to the conclusion. "THE POOL IS DIRTY". No amount of models, hookas, and pretending to have lots of money will change this. Now the service at the beach is great till Saturday after 12pm, in terms of food and drinks to your beach set-up. They hire models in the newest fullbody bathing suits in high heels, that dance to the latest music being played. You cannot go near them from what I was told by other guests in the pool, and security guards them like the holy grail. You will need to pay 35000 pesos to sit by the pool ,and pay extra pesos to have a Hookah at your set-up by the pool. Its the same spot that you have set-up for free at all week, oh and lung cancer free too. This is literaly right out of a MTV music video, some sort of fantasy being fulfilled here. FYI! those who have money, keep their money, by not spending it on this kind of garbage. Another thing, if your single, they seem to have a problem with this. I was constantly asked if I was alone, then given a look like I have no business being alone, by some staff. Not here to give you an origin storey, and its non of your dame business. I was their for my 35th birthday, I had requested to have a cake made for this day through tripcentral. This was not honoured, and my birthday week was not made special. Also, they have construction going on both sides of the building, beach facing. That's right, you get to listen to a Jack Hammer run most of the day on both sides of the beach, with a side order of music in the middle thumping most of the day. So don't bother going, if you want to come down from your busy life. For what I paid, this is by far a 2 star resort. And I would be very concerned when they do get up and running, to full capacity, that the reception and service dont become non-existent. Oh and management, save your sorrys, apologies, as you have intentionally set this resort up for people ready to spend money, even when you have an all-inclusive package. So what are you going to do about it? for the next arriving guests?

Ocean Riviera Paradise: nice resort

It was a nice resort, people were nice. The italian and sushi restaurant were delicious and liked the fact that we had wifi available 24/7. Did not like from the moment we stepped into the hotel there were people trying to sell us time shares and excursions.

Ocean Riviera Paradise: Beautiful and it has EVERYTHING!!

The guest services staff was amazing, kind and always had a smile. The entire time we commented on how hardworking and enthusiastic the staff was at every turn (from check in, bar staff, the entertainment staff to the cleaning staff and food services). Each building (Daisy, Eden, El Beso, Privelage) made it feel like their own resorts with the purposely placed landscaping. The al a carte food was perfect for the style of each restaurant. The rooms were beautiful; it was like each room was its o [... read more]wn master suite and a private oasis!! We cannot say enough about this resort; so happy we came across it and booked.

Ocean Riviera Paradise: Excellent Family Vacation!

We stayed at this resort from June 3-10. After reading the reviews before we went I was a bit worried but it turned out to be an excellent vacation! You have to be extremely picky not to like this resort. It was absolutely amazing. We traveled as a family of 4, with 2 children, ages 5 and 2. We were in the Daisy building facing the pool. The room was large and clean. The only issue we had was the water in the shower would go from warm to hot out of nowhere so we had to keep adjusting it d [... read more]uring our shower. No big deal, although some people would think so! The mini bar was filled daily with beer, pop, water, milkshakes, Oreos and M&M’s. The resort has 5 pools. One at each building. We spent most of our time at the Daisy pool as it was closest to our room. My only suggestion, is that they keep the swim up bar open later than 4:30pm. The entertainment at the Daisy pool was almost non-existent. They only had something for the kids one day. They should look into having more entertainment at that pool. I know they do a lot at the adults only pool and Eden pool. I also missed the music at the Daisy pool, it would have been nice to have music playing. The food was excellent. We went to the buffet every morning. There was plenty to choose from, our favourites were the made to order omelettes, fresh donuts and fresh fruit. For lunch we usually got food from the small restaurant by the Daisy pool, which consisted of hotdogs, burgers, fries, etc. For dinner we tried the Mexican, Steakhouse, Italian and Japanese. The Italian and Steakhouse were our favourites. I would skip the Mexican restaurant next time. The Japanese was just ok but the show they put on was good. Overall the food was great but the service was a little slow at times but nothing to complain about. No one got sick from the food and my children who are very picky eaters, always ate. Big plus! The coffee shop and ice cream parlour were great! We enjoyed them every night after dinner. As far as the beach, yes, there’s seaweed everywhere but it didn’t bother us as we’re not beach people. Although we loved the pool at the beach, the view was awesome. The entertainment at night was really good. We only made it to a couple of shows because they do start late and when you have small kids it’s hard to attend. We left early both times but the shows were fantastic. The bowling alley was a nice touch as well but we only went once. Thank you to all the staff for making our stay so memorable. We can’t wait to come back!

Bahia Principe Explore Coba: Good and bad

My experience with Carol Weber at trip central was excellent. She was top notch and would definitely use her again for future travel arrangements. The resort : beautiful grounds , food was good , pools were nice and water park for kids was fantastic. It’s too big ! If you love the beach this resort is not for you. You have to travel by golf cart to the beach because of the distance and then once you get there the beach is just not nice. Seaweed is an issue anywhere and I don’t even mind  [... read more]it as it’s part of nature however at this resort they have so much seaweed you can’t get in the water because they have tractors shovelling it out. I’ve never seen so much seeweed. You couldn’t even see the water. We had to walk quite a distance just to get to an area where we could swim and it was extremely busy because 4 resorts use this one small area. We paid extra for the golden and it’s not worth it. We never even got a menu for room service , they don’t answer phones and when then they do no one ever comes ... overall I recommend this resort if you like to stay by a pool and could guarantee a room by the pool and buffet area otherwise you will be on an enormous resort with not much to do ... also they add fertilizer to the sprinklers so most days it smelled like a farm and in that heat it was extremely unpleasant. I love going away for the beach , food , things to do and to soack up the sun and will not be returning here and I recommend other resorts in the area far more.

Riu Dunamar: Excellent Staff!

I usually do not comment about trips as I believe it is the experience and the level of relaxation you can achieve. this hotel was very beautifully designed. the tropical blue that is through out the hotel is appealing. the room were spacious and clean. bathrooms very large. the staff was pleasant and accomidating. the food staff and bar staff, excellent. Food: although there was a large variety, we found that it was very bland. They did have different sauces to add spice to the food if you [... read more] desired. the desserts were pretty to look at. but the they tasted awful. they literally had no taste. however, one of our 4 was sick and they chef made soup and special rice for her. so that was above and beyond excellent service. Beach. I was told after that the best times to go so you do not encounter the seaweed is before May and after July. there was so much seaweed, but it was maintained by the staff .nothing you can do about mother nature. however there was a crime that occurred a few days before we arrived. we were shocked when we saw the fully garbed policy carrying a huge gun. but aside from that we did not feel unsafe. Pools: the pools were fantastic. there are 5 pools- all great. no complaints. entertainment: they had a variety of shows that satisfied the different type of clients they had. so it was fair. the hotel itself was fantastic.

Ocean Riviera Paradise: Great resort

Resort was great. Lots of areas to swim including an adults only area. The Kids water park was good too. The food was pretty good ...not the best I’ve had in Mexico but wasn’t bad. Steakhouse, Italian and teppanyaki was the best. A few cons: beach was bad, smelled awful. Pools made up for it though. It rained constantly for a few days and our room didn’t have an umbrella— good luck getting one from guest services or the front desk. We were soaked going to dinner, etc. Also, bring lots  [... read more]of $1’s if you want to tip....front desk also did not carry “change” Overall, it was a good resort for the money we paid — would I go again? Only if it was a really great deal.

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing resort

Two years ago we went to this resort and we like it,and we went again.Grounds,buildings,rooms,pools are excellent and clea a la carten,food is good,except a la cart restaurants are lower then two years ago.

Bahia Principe Explore Coba: Amazing Family Resort

It was our family's first all inclusive vacation so we didn't really know what to expect. As soon as we got there, we felt very welcomed by the staff with their friendly demeanor. The staff were very helpful. They brought us everything we needed even set up an extra bed in our room! The hotel itself was very nice. There were a lot of activities for all ages. My kids really enjoyed the shows at night. The activity and entertainment staff were very fun and entertaining. We did water exercise, play [... read more]ed volleyball and basketball. Food was also delicious. We loved the Mediterranean Restaurant. We will definitely use this hotel again when we go back to Mexico! I will definitely recommend this place to anyone ;) thank you for such a wonderful experience!!!