Third visit to Punta Cana, resort is pristine and the staff work tirelessly to maintain the appearance. Food was great, wide variety of menu options and restaurant themes. Entertainment (Animation) staff were hard-working and friendly. Top marks to Alexander and Luis! The beach was more crowded than I remember, and it took me several days to orient myself within the resort.
The construction site next door to the resort made our first night unpleasant, a situation the staff had no control over,[... read more] although they moved us to another room the next day. This was slightly less well appointed, but acceptable. The turn-down service, although unexpected and thoughtful, was sporadic, and the room was not consistently re-stocked. Our biggest problem was mosquitoes. Despite waging war on the critters every evening, they plagued us at night. We kept our doors closed as much as possible, but there was no relief from the nuisance. By the time we left the D.R. I was covered in ugly red lumps, not the kind of souvenir I wanted.
The front desk and Guest Services staff we dealt with were courteous but understaffed, we spent more time waiting for service than I would have liked. Our arrival was disappointing, confusion and disorganization made the check in process long and frustrating.
We were lured into attending a "Presentation" that was supposed to last an hour, showcasing an offer to visit the resort's latest development. This is actually a pretty hard-sell for a very expensive travel agency service operated by Bahia Principe in conjunction with major credit card providers and others in the leisure industry. We lost an entire morning to this exercise before the true nature of the offer was revealed. The offer may be irresistible to some, but I felt the invitation was presented dishonestly.
On the whole, we had a good holiday, but the resort has become so vast that I felt we, as guests, were simply a commodity to be processed and smiled at.
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Jenny43 -
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Bahia Principe Escape Aquamarine: Terrible
Stayed at this resort from December 7th-14th. We booked three rooms. Requested second floor, all with double beds and connecting rooms or at least close to each other. Upon arrival we were all first floor. One room had double beds we requested and the other two rooms
Had one king bed. The rooms were not close to each other and they were facing the massive construction of a new hotel being built beside it. We requested new rooms but were not given any. They said they could put a cot in on[... read more]e of the rooms that had three of us staying in it. The cot never arrived... my daughter slept on the couch for 7 days. After complaining to the reception desk management phoned my room. I told him my concerns. I asked that at least my room be moved as soon as possible considering the construction was loud and I had about twenty workers
Right outside my patio door. Nothing was blocking the view into my room besides blackout curtains. I also requested a cot for the room of three. He said he understood and would get back to me. He never got back to me. I listened to construction at all hours. The hotel was not busy so I’m still not sure why my room was never moved or why a cot never arrived.
Service at the Ambar Green was by far the worst of any resort I have stayed at. You could sit in the lobby or the outside sitting area for an hour and never see a beverage server. For the most part if you wanted a drink you had to go to the bar and get one. If the nightlife was happening the wait at the bar was at least 15 minutes. The days I spent at the pool I was served maybe two drinks a day, the rest I had to walk to the pool bar. Even during breakfast lunch and dinner it was a long wait. Two days of the seven I just went and poured my own coffee because I was tired of waiting. Maybe I’ve just been lucky at other resorts with the service, I’m not sure but I don’t think this is normal for a five star resort.
I’m use to problems with aggressive vendors on the beach but not in the resort itself. The little shopping area they have in the middle of the resorts is full of aggressive vendors. I went the third day and never went back.
The beds were extremely uncomfortable. I thought maybe it’s just me but all 7 of my group found the beds terrible.
My daughters room had two cockroaches in it. Now I know all resorts have them but seeing them is disgusting! Out of the three rooms only one room seen them: we told the room attendant and she scooped it up and put it down the drain.. ran water and then flipped a cup upside down over the drain..:. Apparently problem solved.
Trolley service was confusing. We would say could you take us to the Esmeralda and they would say no you have to go two blocks over and get a trolley there. Everywhere we wanted to go we were never at the right spot. This happened all week. So be prepared for tons of walking!
On a good note for this resort...food was good. Rooms were a good size and the washrooms were nice.
Entertainment was really good and the entertainers were always trying to interact with you.
This is the first time I have had a bad experience at a hotel and we travel every year with a group of 7-9. My husband really wanted to try a Bahia Principe. I can honestly say I will never stay at the Ambar Green again or any Bahia Principe after this experience. I save all year to take this yearly trip so I’m not a spoiled picky person.
If you are staying at this resort anytime soon ask for a pool facing room so you don’t have to look at and hear construction during your stay. Cross your fingers and hope they listen to your request
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Sharon -
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Wyndham Alltra Punta Cana: Dreams Punta Cana
oh.we had an awesome time. rented a private cabana on beach for a day! fun.fun fun. would recommend Dreams to anyone. food at buffett was very good. the Wine Cellar was a great night. the entertainment team are execellente!
and travel agency the best!
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Jake -
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Bahia Principe Grand Bavaro: Expected more
The staff were awesome, friendly and did an amazing job of making the stay upbeat and pleasant. Did not think this hotel was a "4", maybe a weak "3". Older complex that was maybe a gem in its hay day but the glitter is gone. WIFI was almost non existent, phone did not work, took 2 days to get the remote control fixed after three calls to concierge. Mosquitos in the room every night. Toilet did not flush properly. Not the kind of things you would find in a "5" star. I guess I was expecting more.
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Elroy -
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Bahia Principe Escape Aquamarine: Beautiful resort. Great location
Beautiful resort. Very clean and immaculately maintained. Staff friendly and helpful. Good adult only section and tram service top notch. Water very rough yellow flag up every day. Beach was raked every day. Some hawkers selling their wares but they didn't harrass you. Don't bother doing the Privilege tour. Waste of your day
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Canada -
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Riu Republica: Alright
Expected better food quality especially from a Riu Resort
People and the service were excellent...surprised the language barrier was quite noticeable..not many excursions to choose from...the draft beer machines were in need of maintenance...
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Private -
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Riu Republica: Riu Republica
The resort was very clean, every evening was entertainment for 2hrs, clean beach, plenty of beverages, food variety was phenomenal, friendly staff (Broken English).
First room location wasn't desirable, talked with reception, they provided us with a better room location.
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The rat [my hockey nickname] -
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Casa Marina Sosua Trademark by Wyndham All Inclusive: good value
been here twice in 2 months so I must like it.my Dominican girlfriend gets to stay here for $300 Canadian and she loves it here.going back to Dominican in febuary but staying at my house in santo domingo for 18 days.but will be doing casa marina again later in the year when im only going for a week.we like sosua so this place is right by all the nightlife.for me its perfect.i would recommend it to others
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Gotmore -
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Bahia Principe Explore Legend: Excellent family resort
This resort was amazing,staff were great ,cleanliness was amazing.definitely a 5 star resort!
Looking forward to returning for another family trip. Lots to do with access to the other resorts around. So many dining options,
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Val62 -
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Caribe Deluxe Princess: The Resort was beautiful and very well maintained
Meals were great, staff was awesome and very accommodating, the beaches were nice, pools area were well maintained. The nightly entertainment was only ok, rooms were a good size and very clean. The drinks and bars were very well stocked.
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Private -
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Senator Puerto Plata Hotel: AMAZING RESORT
There was literally NOTHING bad we could say about this resort!
Food was AMAZING, rooms were always clean and fridge was always stocked, people were so kind and caring. Pools and bathrooms were always clean. Beach was absolutely beautiful. This was a great experience!
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Private -
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Senator Puerto Plata Hotel: AMAZING RESORT
There was literally NOTHING bad we could say about this resort!
Food was AMAZING, rooms were always clean and fridge was always stocked, people were so kind and caring. Pools and bathrooms were always clean. Beach was absolutely beautiful. This was a great experience!
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Private -
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Bahia Principe Escape Aquamarine: Big Resort
Very clean grounds. Beach excellent. Dining and service great. Rooms a little tired we were put in older area Lighting poor. Air conditioner kept dripping water. Told them at front desk to fix and was fixed for a day or two, then started dripping again. Did this three times. Telephone did not work. Overall great holiday.
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JeniB -
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Secrets Cap Cana: Our new favorite
We went for a short three night stay and were very happy with this resort. Usually when we go away, and we’ve been to many resorts in several countries, we feel like to always give up something. Either we don’t like the beach or the pool or the food or the commute from the airport or the service. At Secrets we were happy enough with all of these areas. Not our favorite beach ever, but a very nice beach, our favorite pool, best service we have had anywhere and the food was very good. Usually [... read more]we like to try new places but we would definitely consider returning here for a relaxing holiday. The only thing we could complain about was that the hallways were quite noisy sometimes from the room and we had to put towels and pillows at the base of the door to block out the noise. Bring ear plugs if you are a light sleeper.
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Lyudmila -
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TRS Cap Cana Hotel: Amazing location
Hotel is not 4.5 * nor more then 3.5 *, food is acceptable not much choice , stuff is very kind , trying to help you , the best waitress in pool is Alba, always nice , kind , with a beautiful smile . The beach is very small and to go to another one not always available with a navette
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Private -
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Bahia Principe Explore Punta Cana: Not quite what it used to be, but still okay
Cleanliness has declined:
1. We had a small leak in the bathroom ceiling, which was quickly attended to. However, a fair bit of material from inside the ceiling fell onto the bathroom floor during the repair. This debris remained on the bathroom floor for the next 3 days (the remainder of our stay), even though the maid was in to clean the room daily. Clearly, the bathroom was never swept or mopped.
2. The phone receiver smelled like it had been used for a colon exam.
3. Bed sheets were no[... read more]t changed regularly. I spilled some lotion on the bed, which again, remained for days.
The grounds were very well-maintained.
Staff were okay. Some very nice and friendly, some not so much.
Food was good. Something for everyone and a good selection.
Free internet - the worst I've ever experienced. Extremely slow, when working. Not adequate for FaceTime.
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Doug -
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Bahia Principe Escape Aquamarine: Vacation of a lifetime
My wife and I just spent a week in Paradise. We went to celebrate our 49 wedding anniversary. At Bahai Principle Green. On our arrival, there was a banner on the door signalling our anniversary and a bottle of bubbly with two glasses near by. And it only got better
Will definitely return
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Mary&James -
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Riu Palace Macao: Will Be Back- But Only If It Gets An Update!
We visited two years ago and just loved it so much we decided to travel there again. We spent one week at the Hotel Riu Macao from Dec 1st to 8th, 2017.
1. This hotel is looking tired. Even though there were some upgrades last year (new pool, two new buildings closer to the water, new eating terrace adjacent to the main buffet) the building as a whole is beginning to show it's age.
2. Our Room:
The sliding doors to the balcony in our room were not working properly as the sensor on the[... read more] doors were responsible for the air conditioning. If the sensors did not meet the air would not come on.
Housekeeping was great, our linens and towels changed regularly but in general the room looked a bit unkept. eg. The garbage can was unclean, the floors under the bed and dressers were not cleaned well. The room was t and if you caught the "drink guy" on his rounds to refill your fridge you were good to go.
The mattress in our room was very hard and uncomfortable. We found that the average couple by age to be older than my husband and I and I'm sure if there were more mattresses as ours there would be some very unhappy travellers trying to have a relaxing and comfortable night's sleep.
3. Service:
In general the service was great but there were a few servers (particularly around the pool) that felt they were "entitled to a tip" otherwise they would bee line it away from you the rest of the day. The servers on the beach side were fabulous and had quite a trek to fetch your drinks. They were always there with a smile and never missed a drive by without asking if you needed something.
The lunch and dinner services at the buffet and the restaurants, again in general, were also excellent! I have to also mention new this year, no reservations were required! Show up and if they are full they will send you away with a beeper to let you know when your table is ready! psst- the lamb at the Italian restaurant and fillet at the Steakhouse were Ah-mazing! The omelettes at the breakfast buffet and awesome selection of lunch salads, cheeses and other goodies.... the hamburger at the fusion restaurant Krystal is to die for at lunch.
4. This property is so beautiful and once they have done a major overhaul it will really be amazing. It is small and intimate and we will return one day once they have made these changes.
Until next time!
Mary and James (Niagara Canada)
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Private -
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Viva Heavens by Wyndham: Worth Every Penny
The hotel was very clean; Maria our maid went out of the way each day to ensure that the room was spotless and did lovely towel figures on the beds. The staff was so concerned about our enjoyment; Ana the bartender left the bar frequently to ensure that we were in great drinks shape :-) The food was all good, with dinner and lunch by the Ocean restaurant truly deserving of special mention. Presentation every where was great. Not a single complaint for the entire week!
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Private -
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Riu Republica: Great new and modern facility
Found the staff extremely helpful and accommodating. Only draw back is that beach is vast but water extremely rough. Apparently because it is on the Atlantic side the waves are always strong...great if you surfboard etc., but for average swimmer under currents are too strong. Entertainment at night so so....and loud until around 11 pm, especially if you have a Court Yard room. Buffet was best deal for choice and quality..forget the fine dining restaurant but the best was the Steak House. Wild[... read more] dune buggy excursion fun as was zip lining. Quite a number of pools to choose from so you could be where there was a lot going on or others that were quiet and serene. All in all my whole family enjoyed the Riu Republic, and we have a lot of fond memories. Highly recommend accommodation.