El Dorado Seaside Suites: Amazing food and great service.

Hotel has a first class culture trained into their staff. Grounds are beautiful and well kept . Rooms and resort very clean. I will visit Karisma resorts again in the future. Outstanding staff! Food was very delicious, tender , presented well. Ate at most restaurants on the resort. Bartenders were great introduced to new shooters and drinks. Participation team were awesome and entertaining. Night shows were fantastic and kept me highly entertained.

Las Palmas by the Sea: Best price for Value

To all those reading this ..let me tell you first of all that Puerto Vallarta is a beautiful city . Il begin by Air transat staff Local at the airport were quite identifiable amidst the melee of the very trying time share gangs .My family and i wife son and 1 yo g/son were promptly wizzed off to the hotel Las Plamas. Were we well received by friendly stall well dressed as well . in a modern yet rustic reception area .. waiting time max 5 mins then we went o our room . a typical standard  [... read more]room with a nice view of the mountainside back ground. The place is mindblowingly clean the staff is first class always smiling friendly and eager to assist you.. the palapa restaurant is always accommodating and a great variety of food is always available very few repeats the staff there are compared to 5 star they are always neat clean and well spoken.. the entire grounds was spot less not even a dried leaf to be seen pool is great beach was nice not too busy a few vendors legally identifiable. the housekeeping staff was thorough and prompt as we did have the baby.. i had a an issue with the toilet it was fixed in ten minutes . the drinks were really ggod and the sunsets were amazing the city is safe to venture and a lot of local candies etc.I really love love LAs palmas and their staff .they were amazing the ambiance is traditional which was great , they also had a healthy Bar. the bartender Pablo an the security guard Pedro made my experience very memorable. the servers Federico was amazing actually all of them were.. the night entertainment was the ... the overall experience was great .. met some really nice families as well.. I will definitely visit again... thanks Las Palmas staff... cheers

Bahia Principe Explore Coba: Another stay at the Grand Bahia Principe Coba

On my last visit to the Grand Bahia Principe Coba three years ago this resort was stellar, thus the reason I had decided to return for second visit. We had no issues with Trip Central or Air Transit...all employees were very pleasant and helpful. The flight was fine both ways. The bad: My second experience this time was just okay, we noted a lack of care this time...just little things, however, those little things made you feel welcomed last time like towel art, turn down service and little  [... read more]notes left by the cleaner to say thank you for the gratuity and to enjoy our night. When we booked I advised that my Mother was 75 and had mobility issues...we needed a lower floor as there are no elevators in the buildings. I even mentioned it again in an email sent a week prior when reserving our restaurant choices. Without any consideration for an older person having to walk up and down three flights of stairs several times a day, we were assigned a third floor room. I insisted on a lower floor and was told we would need to wait until 4 pm to get into our room which when we did arrive we did not have any of our upgrades. I purchased the golden package same as last time, however, I had to ask for the upgrades like blue towels in room, robes and slippers. I even had to ask for our free bottle of tequila and there wasn't any turn down service provided even after I noted it as being part of the package. The floor in our room was never cleaned during the time we stayed in the room, there was a sticky spot on the floor which remained there until we left. The coffee maker was full of dust. The building corridor and stairs were never swept or mopped, there was the same clump of hair sitting on the stairs for the week. I mentioned this to Daniel and Omar at customer relations and I was told we would have a deep cleaning of our room for two days, however, this didn't happen and there was never any follow up to ensure the work had been done. There really is no way to explain how bad the beach areas are unless you see them for yourself. The smell of dead fish is so strong and the mounds of seaweed are never ending each day along the shore line throughout the whole strip of the resort. We gave up on the beach areas. This of course is not the resorts fault as they are constantly trying to clean up the mess, however, the seaweed just keeps coming on shore on-stop. Who wants to sit in a lounge chair with piles of stinky seaweed all around them while you smell dead fish and a loud bull dosser is puttering in front of you with gas smell...there were bugs flying around while you are trying to relax...it was totally gross. I hope for the resorts sake that this issue clears up soon. If you are a beach lover I don't recommend going to the Mayan area until this issue clears up unless you are a pool person and then there are plenty of pools to satisfy. Playa Del Carmen beach area was worse when we went for the day. The good: We made the best of our vacation even though there were things that were not so great. The resort still has the same great facilities, entertainment and the food is really exceptional. The workers really work hard in all they do...they should be tipped when you feel they have provide a good service as they depend on tips as part of their pay. We especially enjoyed the Kukulcan buffet as they have so much variety and the food is so fresh. Our two favorite restaurants were the Mediterranean and Le Gourmet restaurants. The staff were amazing...a special hello to Angel our server in the Le Gourmet he was so friendly. The only excursion we did during our trip was the jewelry and tequila factory excursion. This is a free trip sponsored by the jewelry company which they take you on a tour of their shop which is stunning and show you their jewelry and wares. There is no pressure to buy although I purchased a gorgeous necklace with a stone that changes colour in different lighting. At the Tequila Factory we sampled many different tequilas...the coconut tequila is the best in our opinion...a must try...I believe it was $48 USD to buy a bottle. The coffee tequila was good too. A special hello goes out to David who assisted us with the tasting he was so friendly and knowledgeable. They take you to both facilities and then to Playa Del Carmen where you have two hours to shop and look around. They pick you up at a designated spot which is a restaurant. The free appetizers offered are so good...there a must try as well. The servers are super friendly. It was so hot outside on the day we went, we tried to stay in the stores as long as we could until the two hours was up. All in all it was a great trip. I think next time I vacation I will try a new resort with a great beach...somewhere new.

Grand Decameron Complex Bucerias Trademark: Great Resort

All amenities required for a fun vacation are provided at the resort. Short walk to Bucerias to experience the local atmosphere. Some improvements for a better experience: Better WiFi access to all parts of the resort, maintenance & cleaning of adjacent Pool/Beach-Bar bathrooms.

Barcelo Maya Colonial: Huge Resort

This is a great resort with lots of things to do and lots of pools to sit at. The beach had a lot of seaweed but if you walked down towards the Caribe/beach hotels you could walk in the Ocean much easier. The food was delicious except for the Italian a la carte restaurant. The rooms were clean and the bathrooms were nicely updated. Mini bar was restocked everyday and the rooms were cleaned in a timely manner. Be aware that it is a very long drive from the airport so keep that in mind when consid [... read more]ering flight times but check-in was quick and smooth. It is also worth noting that there are TONS of kids. The resort is big enough that you can find places to sit that have fewer or no kids but if you are looking for a resort with adults only this is not the one.

Riu Santa Fe: Exceptional resort

Beautiful grounds, pools, rooms, food was fantastic. Stayed in building 4 - central and quiet at night. Activities for all ages. Excursions can be pricey, entrance fees and insurance extra on everything. Kimberlie is a great asset to Tripcentral.

Las Palmas by the Sea: Great Resort

The resort is a solid 3.5 star. The food was great (not a huge selection, but good enough). The staff are very friendly and the service in the buffet and a la carte restaurants was excellent. All restaurants are outdoors, 1 buffet, 2 a la carte and you can go to the a la carte's all week for dinner if you want to, you just have to book each night's dinner the same day between 11 and 2 pm with Rosa. The building is 40 years old, but very very clean! There are no fridges or coffee makers in  [... read more]the rooms, but that was not a deal breaker. We were in room 401, an Ocean View room. It was a corner room, with 3 sliding doors, the breeze that came through was amazing. The beach is not white sand, more brown, lots of little pebbles, and a rough undertow so we were only able to go in up to our knees. We spent the rest of the time at the adult pool. The butler service at the adult pool runs from about noon to 5pm and he was terrific (Guadalupe)! Staff are quick to kick out children (under 18) who wander into the adult pool area. We walked to the Walmart which was about 40 minutes away and took a bus back for $7.5 pesos each which is about $0.35 US. The area is really safe, I actually walked to the bank myself and felt safe. I would definitely go back!

Las Palmas by the Sea: great resort

Everything is great , hotel staff and rooms are very comfortable , the location is excellent , resort is extremely clean . Very easy to get around resort with some mobility issues . A very positive experience .

Grand Sirenis Mayan Beach: Fantastic resort!!

We do like the hotel but it is a little too big for us. The rooms were nice and totally loved the soaker tub and jets.Great for soaking in after a long day in the sun The food is fantastic. We spent an afternoon at the spa which was amazing, totally worth it! The hydrotherapy was so fun and relaxing. Grrat place for families as there were lots of kids...of all ages! This was our second time there.

Occidental at Xcaret Destination: Best trip ever!!!

We arrived on the 14th of April. Check in was easy. They took care of our luggage. We were in building 22. We were greeted by Alma St Clair. Who was very professional and catered to all our needs. She was amazing!!! The resort was like a dream come true for me. I loved all the wild life and the jungle feel to this resort. It took a few days to figure out our way around,but we found all the staff to be very helpful. Oh yes, the staff. Nothing short of amazing! And that is what is so importan [... read more]t to me. Is to feel that I am part of a family. I would like to mention a few people that stand out... Our housekeeper,Antonio, our waiters in the buffet,Julio Valez,Joseph Perez,and Sergio Trujillo. Also the medic who looked after my toe that I had cut, Emmanual Delos Santos. He has a special place in my heart. He was so good! I want to say that our room was great. Loved the pools and the entertainment. The different restaurents were all good. The wine could be a bit better, my only complaint... I will return and will recommend this hotel to all. A very special holiday!!!

Grand Oasis Cancun: Great resort if you like to party

If you like to party, this resort is for you. Drunk people are loud at the night, when they stumble into their rooms, and there's some questionable going ons. There's a lot of extra fees associated with this resort. We got the oceanfront room, so WiFi, and the safe were included. Be prepared to shell out more money for the black wristband. You get way better restaurants and access to more bars and a private beach area. At best, if you're Canadian, this is a low 3-star hotel. If you're in your 20 [... read more]s and looking to have a good time at the beach club, etc., this place is for you. I don't recommend this for families, or people who are older and can afford a better stay elsewhere. As a woman, ladies, be vigilant and have a designated person who's alert at all times around the club area.

Grand Riviera Princess: Amazing resort

This hotel is truly 5 stars . The quality and variety of food is 10/10 The room very clean staff pay attention to details. I appreciate how management and staff treat guests with respect you feel like you’re prince and princess from our arrival to our departure time . I will go back with my extended family I highly recommend this hotel .

Grand Marival Emotions Resort and Suites: More than I expected

Everything was amazing. Food room , beach, service. ETC .I loved the beach and the pool , nice beach to go for a walk and enjoy the sunset . The resort is only couples minutes from the airport . Best yet vacation .

Grand Palladium Vallarta: Beautiful location

Amazing view. We really enjoyed our visit! Clean, great for the whole family. Viktor at the water sport was very nice and helpful. The Pop team was very good and engaging . The mini zoo was fun and the à la carte restaurants were very good.

Selection Riviera Cancun: Favourite Hotel in Puertp Morelos

Premium room, close to beach. Room lovely with plenty of amenities. Staff was fantastic, remembered your name and treated you special. Restaurants top notch. Beach had lots of seaweed when we arrived, but the staff worked non-stop to get rid of it. Bali beds had to be booked by 3 pm for next day. Butler service on Beach was the best. Nancy knew what we wanted before we did. Felt totally safe. We stayed at Secrets Silversands, Excellence, Ocean Suites and Turquesa, but they is our favo [... read more]urite. Great food and staff made the difference.

Breathless Cabo San Lucas: Amazing property!

Breathless is an Amazing property with fantastic service! Great location, fabulous food and spectacular service!! And the drinks are top notch! All rooms have a spectacular view of the marina. We will be back!

Bahia Principe Escape Sian Ka'an: Excellent!!

We arrived home from our week at Bahia Principe Sian Ka'an Luxury resort (adult only) We were not disappointed 😄. The hotel is immaculate, well staffed with courteous, friendly employees. Reception book in was quick and easy, seamless. Daniel, reception supervisor, was wonderful to deal with, always making sure we were satisfied. Thank you, Daniel. Our room was on the third level of Villa 41, sairs to climb. No problem. A good way to burn calories after enjoying the amazing fo [... read more]od at the buffets and a La Carte restaurants. We only wish the satellite television service would include some Canadian content, both English and French. PLEASE. Booking reservations with Jose at the public relations desk was very pleasant. Jose was eager to make our reservations according to our needs and schedule.... Jose is a GEM! The beach is a certain distance from the hotel Sian Ka'an. I will say the trolley services were quick and efficient, I probably think walking would be daunting in the heat of the day. Martha at the Sian Ka'an beach bar came frequently with fruit skewers, Mojitos or whatever beverage our hearts desired, and always with a big smile😁...lovely. The bar services at the pool were equally pleasant. Mariana and Julio provided amazing service, remembering our favorite beverages, and delivering to our lounge chairs beside the pool. We made such good connections with the beautiful Mexican staff, memories that will last.

NYX Hotel Cancun: Great hotel choice

We really liked this hotel, it is close to the airport, small grounds, great beach and pool. The food was fantastic, best food I've had at an all inclusive. The breakfast is a buffet, lunch and dinner are ordered from a menu, every meal we had was beyond fantastic. Dinner had about six options and lunch had a very big menu with a lot of options. They are doing renos so I heard the old rooms are very outdated, I'm glad we had a new room. Our balcony looked over the street which I liked, it gave y [... read more]ou something to watch while you're sitting out there. There was always room on the beach and if you didn't get a sun covered spot someone would put an umbrella in the sand for you. The drinks were great and they had waitresses/waiters on the beach to bring you food and drinks. The staff were all great. We really liked how small it was. Every night they had entertainment at dinner - different bands, we liked that vs. the usual shows, it was a nice change. There was no night life other than the band at dinner. We only sat up twice but both nights there were about 10 people sitting up at the bar. The bar by the pool closes at 10 pm and then lobby bar stays open until midnight. We plan on going back to this resort and recommend it for sure. There was a lot of entertainment during the day, always something going on to join into.

Blue Bay Grand Esmeralda: Good review

I’m nit going to say this hotel was excellent because it wasn’t. The activities were great, the bar tenders by the smaller pool were great, food was awesome! But the pool side service never came to us, servers in the buffet for dinner didn’t care. The pools were really gross because they weren’t filled up enough and bring filtered properly. Now the ocean I can’t blame on the hotel but it was quite disappointing. So much seaweed, not much of a beach and the ocean had a red tinge.  [... read more] All in all for the deal we got I would consider to go back but it wouldn’t be my first choice

Bahia Principe Escape Sian Ka'an: Best resort ever

From the moment we entered the reception area we felt pampered. The staff, accommodation, surroundings, entertainment and restaurants were everything, and more, than expected. This is not our first Bahia, but certainly the best so far.