Riu Yucatan: Overall good, made the best of it.

The excitement of our vacation started to wear off after Sunwing informed us our flight was delayed 9 hours. Paying for 7 nights, we only got to stay 6 nights. Reception did not provide a warm welcome either, after an exhausting day at the airport, arriving at 7 a.m. The room assigned to us, the bathroom was flooded by overflowing water from the toilet tank. No maid service the first day either? We had stayed at the Riu Palace Mexico last year, loved the beach and returned but chose the Riu Yuca [... read more]tan this time. We made the best of our vacation, our requests were not fulfilled, this was for our anniversary and my husband's retiremen. It's all about $$$. We would probably not return for the reasons above.

Occidental at Xcaret Destination: Great place for families

We stayed for a week, it took a couple of days to familiarize ourselves with the complex and the park next door. We had trouble with the AC in our room but it was fixed quickly. This place has a lot to offer for families. A three day pass at the Excarat park is needed to do most of the activities. The hotel itself has a lot to offer. Entertainment in the lobby, great beach, on site animals, sports tennis, archery, fishing(bring your rod) etc... This is a large complex with friendly people. My gi [... read more]rlfriend and I enjoyed this place and would recommend and go back

Bahia Principe Explore Coba: Awesome hotel

We stayed there for a wee and had a fantastic time. Hotel is beautiful, the public areas super clean and tidy, gardens are beautiful. The room was big and very nice. We had the golden package what gave us a very nice location and a few extra perks. Totally recommended. The food at the hotel is delicious. A lot of variety. Drinks are really good too, many brand names not only locals.

Bahia Principe Explore Tulum: Sevice Staff go out of their way for you!

The Bahia is a 90 minute drive from the Cancun airport. The demographic of the guests at the Tulum was about 90% from the UK - and almost all of the staff spoke some English. The hotel complex is made up of 3 hotels, the Tulum (we stayed here), the Coba and the Akumel. Tulum is the oldest of the 3 complexes and is starting to need refreshing which has been started. The property is very well maintained and extremely clean. The rooms are in need of updating - they smell a bit musty due to the high [... read more] humidity and ours flooded during a heavy rain. The hotel did everything they could to put things right as soon as we reported it. The villas have started being renovated when we were there. The food in the buffet had a lot of variety and there was something for every taste. The dining room was very hot though as it is not air-conditioned and the fans are sometimes not enough. The restaurants were nice enough and the food was good - not gourmet - but extremely adequate. No one in our party suffered any stomach problems. The water was fine to drink and bottled water was provided in all the rooms. The bars served primarily domestic liquor, a very good local beer, and a very standard house wine - but you could buy premium wines from their wine list. The staff went out of their way to make you feel welcome - very friendly and very efficient. The beaches the week we were there were very rough in front of Tulum. The beaches in front of the Coba had man made break walls that broke the surf and you could swim in the sea - these were about a 10 minute walk down the beach for us. The pools were always full and the water was warm - almost too warm! The animation staff at the Hacienda Pool were not very motivated and almost aloof - not very friendly at all and not in keeping with the rest of the hotel staff - very strange. They could have done more. I would like to recognize some of the hard working staff that we had the pleasure to have met whose service was exceptional. These folks exemplify the face of the Bahia brand that the hotel is trying to have its staff achieve. They are genuine in their efforts in what can be a thankless job. Iberato - bartender at the Hacienda Pool - very busy location and he did a wonderful job of serving quickly and accurately- very efficient, pleasant and extremely professional and tactful. Alberto, Jose, Delfina - wait staff at the Tequila Restaurant - always made you feel welcome and were extremely diligent about filling your cups, remembering your order and keeping the dining room spotless Alfredo in the buffet dining room - extremely busy place and he never stopped always keeping his tables served, clean and cleared. Always made you feel welcome and appreciated. Eduardo at the Hacienda front desk - Professional, helpful, accurate and a wonderful ambassador for the Bahia brand. Dealt with any issue in a courteous manner ensuring things were with explained to your satisfaction or rectified. Glenys - Manager Customer service - went out of her way to help us when the room flooded. I am sure she had many issues to deal with on that day - but she made us feel valued and heard. Efrain - our housekeeper - amazing young man who made our room spotless daily. Cleaned up after the little flood and went out of his way to put precautions in place until the source of the leak could be found. Extremely hard working and pleasant. I would return to the property.

Playacar Palace: Perfect location and great food!

The food was delicious, fresh and there was something for everyone. The beach was clean and safe. The resort, including our suite, was clean, modern and the perfect size...not too big, not too small. The staff were courteous, friendly and fun! The only downfall was they were doing some exterior work to the resort as well as the Playa Del Carmen ferry pier. All in all, it was perfect!

Blue Bay Grand Esmeralda: better than what we expected...

expectedly good food. special theme every night. friendly staffs. clean environment...only complain is: if the shuttle car between buildings will pick people up on the way (not at designated spots) , that would be great.

Ocean Maya Royale: Great Resort for the money.

Great pools, great staff. Only negative we have for the resort is the smoking. People were allowed to smoke everywhere except the main lobby. Were even allowed to smoke in the pools. Discusting for those who don't smoke, plus with the drunks were in for getting a burn. Should enforce smoking areas like on the beach instead of around the pools and in the pools and grounds. No smoking in eating places thank goodness. Cruise ships can enforce this why can an all-inclusive resort. Also staff didn't  [... read more]make up rooms til late afternoons even if you put make-up room sign early in morning. Had a medical emergency were husband ended up in hospital for 4 days and the staff were very helpful and attentive and caring. Great staff especially at the front desk. Also bars were very good. Food ok. Not as good as Excellence Riviera where we were 4 years ago. Grounds fantastic.

Dreams Aventuras Riviera Maya: Great resort

Dreams was a nice resort right on the beach the pools were a little smaller than average but clean we stayed in the "deal of the day" room 312 not the best views but the room was awesome with a huge bathroom and large wrap around deck it was on the corner so it was real private the food selection could have been better but the 24 hour room service was awesome, nice stay. We visited puerto aventuras, shopped and visit a little bar at the marina called HooHaa Restaurant and Bar a great little plac [... read more]e with karaoke, nightly entertainment and the best seafood in the area, the staff were super friendly and the owners personally greeted us at our table, they had great appetizers too. We would highly recommend a visit to HooHaa it's a short 5-7 minute walk from the resort also you can watch the dolphins swimming while you have drinks and lunch!

Iberostar Selection Paraiso Maya Suites: Amazing vacation!

The resort is beatiful, the service is excellent.We relly like that it is a family friendly resort, my daughter had a great time, the food was amazing, lots of variety. We had a really nice vacation, planning to come back next year.

Valentin Imperial Riviera Maya: Great Resort

Grounds were beautiful, we've never been to a resort with so much vegetation and privacy. We booked an emerald suite with jacuzzi tub. First room we checked into both phones were broken, tv didn't work an the doors on the selling feature of the room (jacuzzi tub) were broken and didn't open. A housekeeper let a use the phone in another room to call the desk. They promptly changed our room to one on the second level. Minor issues with internet and tv throughout the stay but nothing worth complain [... read more]ing over. A la cartes, Italian is amazing!!!! Service was phenomenal! I have a dairy allergy and we ate Italian 3 times because the manager came over to speak with me before each meal and then spoke to the chef to ensure I was safe. Mexico and steak house were ok, didn't go back a second time. Sushi and hamachi were delicious as well. Breakfast buffet, enough array to find food to eat but after two weeks we were tired of it.

Grand Palladium Kantenah: Want to go back!

This was our second time at the Kantenah, and it was even better than the first. We loved the beach, the snorkeling opportunities, the food! We enjoyed walking along the boardwalks and the stone path to the salt water pool. People were friendly. Beach volleyball was great! Can't wait to go back!

Iberostar Selection Paraiso Maya Suites: Great vacation

Favorites parts: - The hotel - Coffee bars +++ - Seafood restaurant and its desert bar! It was amazing...so many choices - The Beach - The staff were friendly - The Grounds were fun and well kept...not sure how else to describe...felt very "grand" - The details in the rooms like the charger for different cell phones attached to the alarm clock/phone were cool. Even details like a light that turns on in the safe was cool. Good parts: - Buffet restaurants (Love their hazelnut chocolate crepes!) - [... read more] A la carte restaurants - Popcorn available in the evening at main bar near lobby - Can visit other attached resorts Disappointments: -They forgot it was our honeymoon or were never notified as we had asked when we booked with tripcentral. At the reception they said "congratulations" and that was it. We actually had to provide proof we had just gotten married. When we finally did provide proof they left a bottle of champagne in our fridge two days later and that was it...very uneventful and truly a disapointment from what was implied. If you are looking for special attention or details on your honeymoon don't go here. We still enjoyed ourselves because the resort does not make a honeymoon! - The beds are pretty hard. Took a few days and we got used to it. - The Spa needs a lot of work on the beds and in the baths. Tiles loose and probably hard to get clean since they had done some patch work.

Bahia Principe Explore Coba: Great resort. Overall.

This is our 4th time here to the Bahia here at tulum. A very clean and beautiful resort. Staff very friendly and all go out of there way for you. Beaches are pristine with many activities to keep you busy. Food is high quality with different selections each day. Japanese restaurant has a dinner show that is entertaining and tasty. We'll be back next year

Grand Sirenis Riviera Maya: Second visit, same great Resort

We visited this resort 6 years ago, that time with kids, this time without! Same beautiful resort, wonderful lazy river, and very good snorkelling! Very good food, both at the Buffets and the Specialty restaurants. Recommend the Beach grill and the Japanese Restaurant, as much a Show as anything! Great entertainment, the Mojito Lounge set up on the roof of the specialty restaurants (one night) was magical! The Staff really excelled, from front desk to housekeeping. We upgraded to an ocean-view r [... read more]oom which was worth every penny! Also excellent was the Spa, we just did the aqua-circuit, which is a series of pools, saunas and showers. Not what I was expecting but very enjoyable. The only negative was the house wine, included with Buffet and Specialty meals. Previously we had several options, this time there was only one, and it wasn't very good. I suppose if that is the only negative, then this is a very good review indeed! :)

Dreams Aventuras Riviera Maya: Great family resort

Overall, this resort would be good for families, but not as great for couples looking to relax. The food was good with a lot of variety at the a la carte restaurants. We were not impressed with the beach as it was small and rocky. Cannot comment on the pools as we did not use them. The service was great, there was always somebody around and everybody was willing to help.

Dreams Puerto Morelos Resort and Spa: Amazing Holiday

We had stayed at the resort a year ans a half ago and found the service even better. The grounds and the resort are very well maintained. The staff are very friendly and make you feel at home. The entertainment is very good and adult oriented. The food and the dining experience is excellent. We have stayed at the excellence resorts previously and find the service, food and dining experience much better at Secrets. Room service is very quick. The pools are very nice. We were there from Sept 1 to  [... read more]Sept 12/2014. We had a Partial Oceanview room that had an amazing Ocean and Pool view. I can't wait to go back.

Bahia Principe Explore Coba: excelent resort

Is another hotel chain Grand Bahia Principe in the organization good, with excellent rooms, suberb food, service, safety cleanliness, beach, pools very good. Animation and entertaining good. To many bares and restaurants la carta(11).

Valentin Imperial Riviera Maya: Incredible Resort

A fantastic 4 night stay. The service was top of the line. The food was amazing, the facilities were magnificent. I was thoroughly impressed by the entire experience. I recommend you take a strong look at this resort for your next vacation.

Valentin Imperial Riviera Maya: great

I would recommend this resort to couples. No kids. Resort and staff are fabulous. Staff couldn't do enough for me. Rooms were clean and well maintained. Main pool has great swim up bars with great service. Night entertainment was good.Beach is sandy and groomed daily. No complaints. Will go back.

Valentin Imperial Riviera Maya: excellent service

location was perfect. It is in the middle of everywhere. dining was great, especially thai and french restaurant. Japanse and mexican and italian was average, general service was excellent though. pools were great and the beach was very beautiful. entertaining performances. bars everywhere.