While the room was a little dated, I have to say that the staff kept it clean and dealt with minor issues efficiently. The restaurants, pool, beach and hotel property were all very well kept. All staff were friendly, helpful and accomodating. Overall it was a very good trip and would recommend this property to people with or without kids. If you are going to book here, pay the extra fee and upgrade your room, the upgraded rooms are beautiful.
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Colin -
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Bahia Principe Escape Aquamarine: Luxury Bahia a Principe Don Pablo Collection, Ambar Greesn- NOT five STAR
Grounds, common areas beautiful and well maintained, however, the food and most definitely the service diminish the five star rating to a big average three. Once past the beauty of the resort, you soon experience the lack lustre in the quality of the food. For example, Breakfast variety often cold, nothing was hot. Other than the coffee. Service staff with the exception of a very few were not welcoming, helpful nor efficient. More than not the language barrier hindered understanding. And, g[... read more]et this, we even experienced the rolling of the eyes! And were told on one occasion there was no coconut rum in a five star resort. The waitress actually could not be bothered to call to get a bottle restocked. Moreover, when my wife slipped in the bathroom due to the air unit leaking while we slept, not one staff member asked if she was hurt. They sent someone to fix it 25 minutes later. Using every towel in this so called five star bathroom to wipe up the water. Leaving us with NO towels until eight a.m. When house keeping went on duty. This occurred again the night before we left. This time I was the one to walk into the pool of water at three a.m. They came right away, again, using all towels. There is no consistency here in getting your concerns addressed. We will not be going back.
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Waynster958 -
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Bahia Principe Explore Punta Cana: Great time good people
Good time-food good -people helpful -beach clean -shows -so-so-weather awesome -very helpful in trying to keep me pleased -activities were good pool side was also great -everyone were trying to help -to make holiday great
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Private -
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Majestic Elegance Punta Cana: Wonderful Getaway!
My husband and I booked this resort for 4 nights to celebrate our 10 year wedding anniversary and we absolutely loved it!!!
Everything from the food, beach, service, and friendly staff. We would highly recommend this resort for anyone who would like to get away to a fun, clean, and well organized place.
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Private -
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Bahia Principe Escape Samana: Amazing Experience
The Resort was absolutely stunning. Food was amazing & felt like I was on a retreat. The staff treated me & my wife like royalty . We were celebrating our 40 Year anniversary & couldn't of picked a better place. We recently visited the Bahia Principe in Jamaica, & this one was defiantly our favorite. We will continue to recommendi Bahia Principe resorts to our family & friends.
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Private -
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Riu Palace Punta Cana: Not bad but likely won't be returning
Travellers info: Me, 40's female traveling with parents who are in late 70's. Parents have been here many times in past but due to some health problems could not go last 2 years. We flew out of Toronto.
Flight (Sunwing): We flew with Elite Plus and sat in first row. I know the review is for the resort but I thought this was important to note. The plane's seats are the most narrow seats I have ever encountered and I have travelled a lot. I could not believe it. Elite Plus and regular se[... read more]ats were all the same. I don't know if you are a bigger person if it would be big enough and we could not lift the center 'arms' either. Food is purchase only. They did provide a drink (soft drink, water...).
Resort: The set up of the Riu Palace Punta Cana is very nice! the grounds are lovely as well. Most staff are very friendly but you can tell they all want your tips. It adds up, so just something to be aware of. There are a few souvenir shops behind the towel pickup location. Wifi reception was a bonus. Could connect almost anywhere most of the time. The main negative was the NOISE. I could not believe how noisy people are, kids and adults yelling through the halls, moving furniture etc in the unit above us.. just at the wrong times for us.. but just no respect for others. Parents cannot sleep well and so this was very annoying especially at 2 in the morning! One night two ladies were chatting up a storm on the balcony next to us for hours and we were inside, all doors closed and we could hear everything. The music by the pool is EXTREMELY loud in the afternoon when the entertainment staff go full force with activities by the pool.
Pool: as noted, very loud and very crowded. I never went in because people seem to be in there all the time with their drinks and never leave. No thanks! There is no quiet pool location at this resort like some others. Lots of kids at this resort as well so be prepared.
Beach: Natural shade created by the beautiful Palm Trees, no huts. Didn't have a problem finding chairs on the beach. The water itself was not for me. But that's just me. LOL. It was wavy, murky and COLD. I much preferred the crystal clear calm waters of Varadero or St. Maarten.
Food: Lots of variety but none of us found the food to have any flavour. But we may not have chosen the right things? At lunch we ate at the restaurant by the beach which is beautiful however the food is outside around the flies etc... I did not like that but it seems to be the way these resorts are. I wish they would come up with covered clear glass cabinets for the food like they have the ice cream in. Ice cream by the way is delicious in the Caribbean! the orange/pineapple is my fav! had it everyday. Can't comment on the other restaurants as we only ate in the buffetts.
Overall - I doubt I would go back here.
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Natasha-N -
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Bahia Principe Grand San Juan: Amazing Staff!!!
I can't wait to plan my next trip here! The staff make this hotel everything! This was my first all inclusive alone and from the moment I arrived the staff made me feel welcomed, and that's important. My room was great but I wanted one King bed and I got two doubles. My room was always cleaned and fridge restocked daily. The food was great, loved the mangos! The Mediterranean restaurant was my favourite! I made some great friends and memories and traveling alone is one of the best decisions I've[... read more] made. Everyone looked out for me too! I had an unfortunate discrepancy with the spa and sad to say I will not return to the spa I did not appreciate the way they dealt with the situation.The entertainment was amazing though, the dancers were fun and carefree and so full of energy. I personally enjoyed the guitarist and pianist! I will definitely be back, hopefully soon!
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Private -
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Barcelo Bavaro Palace: Overall the best hotel we stayed
Check in took 3 hours and we did arrive at noon so it wasn't a pleasant start but the rest was very good. We didn't have a chance to watch the shows at night as we have a little one but the amenities are excellent. The best restaurant was the steakhouse for sure but even the buffet was excellent food.
Beach was very weedy in March not sure if it's a all year thing.
Resort is ridiculously huge and lots for kids all ages to do.
Wi fi free only in the casino was a surprise for us since it's a 5 [... read more]star hotel but not a big deal for us
Bedroom and the entire resort was very clean! Impressive!
Overall was a very good experience. Would come back for sure!
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Private -
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TRS Cap Cana Hotel: Nice resort
Stayed at the resort for one week with my husband. This is a nice resort with almost every room facing either the ocean or marina. We had a swim out room and loved it. Hotel done a great job keeping the ground, pool and room very clean. We also enjoyed walking in the luxury village next door.
Food is just average and definately not met our expectation.
Services are not exceptional compared to other all inclusive in Punta Cana. However, the Front Desk Manager, Emmanuel, was the best[... read more]. our experiences in dealing with him were outstanding. He is definately an asset to the hotel.
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Private -
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Bahia Principe Explore Esmeralda: Very good resort !
Very beautiful resort and well maintained. Staff is very helpuful and friendly. The food is also very good. The only down is that even is that even if ita forbidden in theorie, they let people "reserve" long chair making it hard to find a free spot in the shade (people put towel down as early as 7am and dont actually show up until late afternoon while you will be roasting in the sun cause all taken !!!!)
The hotel truly is Luxury. All facilities are great, the beach, the main buffet places, all the lacarte, the pools,
The waiters, bartenders, cleaning ladies, guest service and front desk.
All the other Bahias were beautiful and the trolleys service were excellent.
Will definitely go again.
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Private -
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Iberostar Waves Costa Dorada: Beautiful Spot
We stayed here Jun 6-14. The grounds were beautiful, staff were very efficient, shout out to Joselito who took care of everyone in the pool bar. The food was amazing every day but one, lots of choices! The beach was good until about 2pm, then the winds seemed to pick up a little bit (this was a new experience for me, I usually stay on the beach all day, maybe the time of year?) The pool was clean and there were lots of places to choose to sit. It's also low season so we pretty much had the ru[... read more]n of the place.
Our room was on the ground floor, no issues with the room at all. Beds were comfortable and I appreciated having a thicker top blanket because I found the air conditioning a little cold. Our maid always had cute new things in the room and stocked the fridge daily. I had heard people were receiving Budweiser but thankfully our fridge was stocked with Presidente!
I'm not usually a resort person, but if I was choosing a resort I would stay here again.
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Ktymini -
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Bahia Principe Grand San Juan: Wonderful first family vacation
Very clean, fantastic food, phenominal customer service. Well maintained areas and clean beach.
As this was our first family vacation with our three year old, we weren't sure what to expect. Our child LOVED the kids club and fell in love with the coordinator Dahiana. The only issue we had was the cost for anything additional. They charge $4US per night for a lock for your safe and the excursions we purchased thru Transat vacations nearly made us bankrupt. The transportation was not inlcuded and[... read more] the "free" lunch didn't include any drinks and only 1 plate. Hotel great, people great, staff great... my wallet? Completely empty
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Luc Nguyen -
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Viva Heavens by Wyndham: Incredible Food!
First time taking on an all inclusive and it was well worth it! V Heavens exceeded our expectations. The highlight was the food, going into it we were not sure what to expect, but after the first day we knew we were all set. The food was consistently exceeding our expectations. It was not only the taste and smell that blew us away, but the fantastic presentation of the dishes of both a la carte and the buffet! We had the junior suite; spacious with a good view from the balcony.
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Dani -
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Bahia Principe Grand San Juan: Beautiful Resort
This was our second Bahia Principe resort experience. Very pleasant and charming place to relax, enjoy great food, great stuff around you will assist for everything you need to make your stay memorable.
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Shonnafails -
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Bahia Principe Grand San Juan: Great people, great food, great resort, Queer friendly
The Bahia Principe is a large resort with a variety of pools, entertainment, and dining. We went in June, and we enjoyed friendly, personable staff, great service and excellent pools, food, several kilometers of beach and access to a variety of excursions. Our visit was excellent for the most part. I am going to include everything here that was a concern to us - none of these issues really got in our way or negatively impacted our trip. But I want to post the most inclusive and honest review pos[... read more]sible. If you're curious about the queer-friendly element, the details are near the bottom.
Things to watch out for:
-They do not automatically give you access to the safe. You have to rent if for around $4.50 US. per night.
-They turned off the water one night to perform maintenance without giving any of the guests a heads up. Ever been informed that you won't have access to running water for eight hours by calling the front desk AFTER it's already been shut off throughout the whole resort? It would have been nice to be able to prepare for that.
-We were given a room that had stains on the wall and ceiling, and with a broken television. We never felt the need to use the TV, and the stains weren't a detriment, but stains (makeup, wine, mildew etc) made the place feel a little "discount".
-The lobby wifi is a pain to connect to and has limitations
-They hold a lot of group trips. I understand why, because we stayed for the third week of June and it was dead for the first four days despite amazing weather. We personally enjoyed all of the space to ourselves, but I understand that the hotel needs to make money.
The group trips were high school Grad Trips, specifically through the organizer, "S-Trip". Once they came in, we lost a lot of services.You could no longer get mixed drinks in any of the restaurants (only wine and beer... and if you've ever tried Dominican wine... it's not their thing.) Some of the bars or pools would be marked as "S-Trip Exclusive", which was never communicated to us.
All of the online information informed us that we would have access to all of the facilities, and we found ourselves being kicked out of pools or having to walk to the lobby bar from the entertainment area because the entertainment area bar was "S-Trip Exclusive". The fact that we would not be able to access some of the facilities was not disclosed to us in advance.
Positives of the organized groups? We were invited to events that we would not be able to enjoy otherwise such as beach parties and foam parties.
Beautiful beaches, vegetation, dancing and staff who are legitimately good people as well as tasty food made our vacation fantastic regardless. The Mediterranean A la Carte was wonderful. We are Canadian. We took all of the issues with a thank you: so this is not the report of someone who tried to fight injustice and was told off. We may have had a different experience if we had complained, but it's not really in my nature, and our trip was pretty affordable. We didn't feel like we had a lot to complain about - but we're submitting the most honest review possible.
The entertainment has a few shows that are dance-centric and fun, and a lot of bits that are audience inclusive and comedy-centric. They have a club and a bar on the part of the resort that is usually reserved for buses to drive up to, and approx. four nights per week they have live music and dancing on a stage on the strip where the club and bar are.
I feel like a lot of the animation and staffing is reduced in the spring and summer months unless groups are booked. We could have used some animation events at the beach, for example, but their locations and times were very limited.
If you are a queer couple considering this and being thrown off by the "no hand holding" laws in the Dominican - yes, this is a thing, but not on the resort. We even discussed it with some of the (closeted) staff. Living in the Dominican as a queer person is horrible by the sounds of it, however resorts are a relatively safe place for staff who are queer to interact and be themselves, and on the resort, tourists are totally safe and completely welcome. We tried to keep our PDA's to a minimum in the Dominican airport, but felt perfectly comfortable and welcome the entire time on the resort.
Ultimately, this was a great trip and we found the perfect balance of having space to ourselves and interacting/adventuring with cool people. The Dominican is an absolutely beautiful destination and I 100% recommend it.
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Private -
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Iberostar Waves Dominicana: Beautiful
Myself and my two sisters just returned from spending a week in Punta Cana at the Iberostar Dominicana. We had an awesome time. The staff were wonderful. Food was great. The pool and beach was amazing, lots of chairs and space for everyone. We enjoyed our vacation and look forward to going back one day.
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Reecie -
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Bahia Principe Explore Legend: Amazing Family Resort
This resort was absolutely amazing from the grounds to the pools to the amazing staff. The room was also very beautiful.This hotel was very clean and family friendly, great food and an amazing verity to choose from
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Private -
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Secrets Royal Beach: Secrets royal resort. Punts cana
The hotel was lovely, very clean, updated and very friendly staff.
I found the evening entertainment to be amateur and the dance routines were very dated.
Room service was excellent. We found the restaurants at the connecting hotel to be better than ours. Although kudos to the Japanese restaurant in our complex. It was entertaining as well as delicious.
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JoJo -
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Occidental Punta Cana: occidental punta cana owned by barcelo chain
we found the resort the perfect place for all expectations (sports, relaxation, fun ambiance,younger and older crowds mix very well. The rooms were perfect, the air conditioning smelling like fresh air . The service was more than good it was excellent. The hotel reconcile me with Dominican Republic . I had super bad experiences in the past at different resorts and believe me i am not a complainer on vacations. We sometimes have to expect some little difficulties its part of the game but thi[... read more]s resort is one the best place i have experienced... the variety of the buffet could be improved but if you get tired of it try their restaurants a la carte. Delicious! I totally recommend this resort and if somebody find flaws with this place maybe staying home is the best solution! Also big MERCI! to trip central for their dedication. I have been travelling with them for a while now and i was and still impressed with their service.Shout out for Wendy and Martine !!!!!!!