Jolly Beach Antigua: Nice week away at Jolly Beach Resort

- Food was very good. Many options at all sittings. No complaints there. (4.2/5.0) - Rooms were dated but I new that going into this adventure. Paulette at Reception was great as she accommodated us with a new room as the first room had a few deficiencies that we advised her about (Best to voice your finding at the beginning) (3.5/5.0) - Grounds were clean all around.(4.0 / 5.0) - Beach was very good although semi murky blue waters. (4.2/5.0) - Drinks were fine as I'm primarily a beer drink [... read more]er. That said, cocktails were fine as well. (4.0/5.0) - The one (1) Restaurant' was acceptable but then I'm of Italian decent and am picky with my food from an Italian based format. (4.0/5.0).

Pineapple Beach Club: Great location, lovely staff and nice public space updates. Reception and room were disappointments.

This was our third visit to Pineapple Beach and the restaurant(s), cafe, bar, entertainment and watersport staff were just as lovely as in the past. The beachfront setting and small feel of the resort are definite attractions and the food and dining services were excellent. I have to say that I was very disappointed in the lack of recognition and responsiveness from reception personnel and in our room overall. When booking my room I had hoped for waterfront as we'd been in those on our two pri [... read more]or visits and preferred them but they weren't available. As such I selected a pool terrace room fully knowing that I wouldn't have an ocean view but anticipated trying something different in the quiet pool area. We arrived in our room after dark and did not have a good opportunity to see the area but immediately noted that the entrance to our room was beneath a stairwell. Upon entering our room there was no recognition or welcome for us as returning guests which was a surprise as this is typically standard. In the morning we struggled to open our drapes to let light in and once we were able to slightly pull them open our limited view was of fallen foliage, the back end of wooden stairs and there was no sunlight. To say it was a disappointment is an understatement. This was not a terrace or patio that anyone would sit out on and the two chairs and table were of no benefit. I did attend reception to request the opportunity to obtain a change or upgrade fully anticipating that a cost would be attached but was told there was nothing available across the resort. I was disappointed and proceeded to make the best of it as I was celebrating my birthday while there. This disappointment turned to frustration after I was told by a couple of other guests on resort that they'd requested room changes and they were accommodated. In addition, we struggled to obtain hot water in the room and had a tap that would not turn on in the bathroom. After a visit by maintenance we were told that we needed to let the water run for awhile prior to showering and the tap issue was just not fixed. I spoke with another repeat guest who was familiar with and had stayed in the terrace room block and they noted that this issue was present across the section. Given the issues with fresh water access across Antigua I do think it is highly problematic that a block of rooms must let showers run for 5-7 minutes before hot water becomes available. I hope that management takes the opportunity to address this as I'm sure something can be done to assist with flow and help to reduce this waste. I am uncertain if I'll visit Pineapple Beach again given my dissatisfaction with my recent stay but trust that my experience is not typical.

Royalton Antigua Resort and Spa: Beautiful beach

The resort was beautiful, clean and the beach was perfect! The staff walked off and strike one day while we were there. The staff were not happy and did not want to talk to people staying there. Often we had to get our own cutlery, water and rarely were offered coffee in the morning. The staff have an impact on your overall stay and since none were happy it had a negative impact. The weather was perfect.

Royalton Antigua Resort and Spa: Disappointing for 5 star luxury

First impression... NO WOW FACTOR 1st day: check in was like herding cattle, took 1.5 hours to get to our room. 2nd day: asked for non alcoholic beverages. Entertainment meh. Food meh 3rd day: asked again for non alcoholic beverages, 3 different employees said they were on it right away. Served a bowl of potatoes from Steak restaurant, no steak available! Entertainment same as last night and 1st night. Resort workers go on strike!!!! Day 4: asked Sunwing rep to get non alcohol beverages.. [... read more]. I've been offered water and coffee. Food meh, I'm ready to go home!!! Room fridge has not been stocked in 3 days. Day 5: I'm not happy about being here, I spent $5000. for a 5 star, luxury stay. This place is horrible!! Day 6: guest service want to address my complaints... I leave tomorrow, too late for that Day 7: I will NEVER stay at another Royalton Resort or travel Sunwing Vacations

Royalton Antigua Resort and Spa: Staff Made Our Stay

We have stayed at a Royalton in St. Lucia pre Covid. It was excellent. We had swim up pool and butler. We never saw our butler and thought we only saw him/her when we needed. The Royalton Antigua opened our eyes wide as to what the service really is. Paul & Matara were outstanding. Exceptional service. Kind and warm individuals. The hotel does need repairs. It’s looking weathered. The food was either excellent or extremely disappointing. We feel if more care was taken in the quality and taste of [... read more] the food, far less would be wasted. We loved a couple of dishes at Grazie but the sides were cold and the pasta dish that I was to have a variety of seafood only had 2 dime sized pieces of unknown seafood. That was after 2 hours waiting. We ended up at the buffet as we were incredibly hungry by that point. The staff on the entire facility were what made our stay. Remembering what we drank, kindly offering great service and doing it what felt to be sincerely. We don’t frequent the same island or do the same vacations repeatedly. This will be no exception. We will always tell people that Antigua is our favourite island thus far.

Jolly Beach Antigua: Horrible Resort! Don’t waste your money

While the main pool and beach is amazing and most of the staff is friendly and we were aware that it was a 3 star, but it was very run down, the food was below mediocre (I’ve had better in Cuba) 4 out of 7 days there was no running water on resort and management didn’t do anything to ensure we were taken care of. Travel companion and I were sick during this time and with not having the basic necessities of water… it was absolute hell! The resort advertises no children under 12 at the resort an [... read more]d 4 days during our stay we had seen small children. Staff were picking bugs out of food with their bare hands in the buffet and nothing was covered as there was an astronomical amount of small bugs and they had the buffet lights off so you couldn’t see what you were getting or eating. The infrastructure of the resort is crumbling before your eyes, and it needs a lot of TLC, better yet it should be closed and demolished. This resort is definitely not for the elderly or anyone with breathing conditions as there is only air conditioning in rooms (if they work as some guests were complaining theirs didn’t) there is no where for them to get out of the heat if need be, especially the buffet. The fact that there is a daily cleaning fee for an “all inclusive” resort is ridiculous especially after coming out of a pandemic, cleaning should be automatic! This place is a health and safety risk! Spend the extra and go elsewhere!

The Verandah Antigua: Verandah Resort review

Adults only resort. Close to Pineapple and St James resort that they allow you to go visit and try as well which was nice. Its all the same food but setup is different if you want a change. Rooms: Good, we got a room near the main pool, was clean, spacious Pool and Beach: Good, nice view, pics are accurate, snorkeling wasn't very good. it was low season so, no lines ups to get a kayak, sailing etc Food: Not all restaurants were open but, enough open and variety where things didnt feel [... read more] repetitive until tail end of the week. They have a dedicated specialty coffee shop for all the coffee addicts which helps start the day. Staff: Amazing. super nice and helpful! Entertainment: Even though it was low season they had some kind of nightly entertainment from 9pm-11pm so wasnt too late if you have a room near the main pool. We also went on the Calypso Tour and Pink Panther Safari tour, was ok. Facilities: Its a big resort and you need to call a shuttle (golf cart) to go from one end to the other, but runs all the time so you are not waiting long. It was low season so, we didn't have to wait for anything, the resort is large, so not sure how staff would cope when its full or if you would have to wait for things.

The Verandah Antigua: Excellent, Relaxing Resort!

Amazing grounds and location! Very relaxing, safe and clean. Food was delicious! All staff were very friendly, helpful and caring, especially Samieta, from the Activity Team. She was phenomenal! While the room wasn't the shiniest and fanciest I've ever stayed in, it is definitely the most spacious and had the most storage I've ever had before. We loved having the little kitchenette in the room and being able to make our own tea in the room in the morning and enjoy it on the balcony while en [... read more]joying the picturesque view. It was so convenient and the fridge worked very well. We would recommend this resort to anyone looking for am intimate, relaxing vacation.

Royalton Antigua Resort and Spa: Average hotel

I did read the bad reviews but I chose to go given the availability and last min trip. Service was amazing, there was always someone checking up at the restaurants, pool or even the beach and always smiling.! Food was joke, we ate that same food for whole week for lunch breakfast and dinner. Not lot of options. To make thing worst they run out of things very frequently, even things like mango or avocado. The cafe was closed for half of my vacation and buffet was closed one of the nights and lost [... read more] power another night. Just little things like this makes the resort 3.5-4 star. This is not your standard royalton hotel

Jolly Beach Antigua: Jolly Beach Antigua

One of the best vacations I had taken in a long time! The rooms are small! Oh well! Just sleeping! The beach is to die for! The food at the buffet was good! The beach grill was amazing. I loved that the A La Cart switched up their menus every other day! Would I be back! For Sure!

Hawksbill Resort Antigua: Dream Getaway!

My spouse and I visited Hawksbill to celebrate my birthday & we both had the most incredible time. The food was super fresh and tasty, and we really enjoyed all the food options. Our room was beautifully situated, always clean and very close to the beautiful waters at the beach. This resort is very quiet and perfect for anyone looking to truly relax and unwind. There is no music at the beach, which is heavenly. The nightly entertainment starts at an early and reasonable hour and ends early as  [... read more]well. This is not a party resort and truly geared for those looking for rest and relaxation. There are paddle boards, a catamaran and kayaks for guest use. The beach was incredible and the water was so blue and warm. The grounds were immaculate and just stunning! This was a trip from heaven! The staff is so wonderful, extremely hospitable and truly go above and beyond to ensure you have the best stay. An extra special thank you to Mario, the AM, for his amazing hospitality; Dalston and David who both always went above and beyond to take the best care of us! Last but certainly not least a huge thank you to Shamary for her care, hospitality and for always greeting us with a smile! You made our trip unbelievably special. Thank you!

Royalton Antigua Resort and Spa: Paradise!!

We stayed in the over water bungalow and it did not disappoint. Was better than the pictures and provided the most stunning views in all directions. Zo and Earl were one step ahead of anything we needed each day. All of the restaurants were excellent and we had a true 5 star experience. Friendly, helpful staff combined with stunning crystal clear water and you have all you need!

Pineapple Beach Club: Wonderful Resort

Pineapple Beach Club is an excellent place to relax , unwind and be treated well. The staff were helpful, friendly and well trained. Our accommodations in Building #1 was clean but dated. Excellent location close to the beach with a magnificent view of the beach and ocean. Food options were good and the bar was well stocked but I did not like many of the mixed specialty daily drinks. I would recommend this resort for a well deserved vacation and getaway.

Royalton Antigua Resort and Spa: Very disappointed!

The good: (1)the resort is beautiful (2) views are incredable (3) Pizza (4) wait staff in Portafino's (Nicole on Apr. 13th) (5) Sails & Tails location The bad: (1) Customer service staff need training-(2) 1 bartender at the pool bar was always on her cell phone (3) room was to be cleaned every 2 days-only cleaned twice in 7 daya (4) some staff were great, others were miserable (5) lack of pool towels was an issue but this was due to greedy guests The ugly: (1) extra charges upon check-out amo [... read more]unted to $36./day US. I don't consider this an all inclusived resort. (2)Food at Nicole's was burnt and the lobster could not even be cut with a knife-we were told we would not be charge but saw a charge of $80.US on our bill when we got home. (3) Hostess at Portafinos on our early Apr. 13 reservaction-it was so cold and my husband asked if the overhead fan could be turned down-hostess came over and i have never been treated so rudely in a restaurant. She said the fans were remote controlled & she didn't know where they were & she would not adjust the temp. just to please me!! Not all fans were at full speed but the 1 over our table was. She moved us to another table & when I went to sit down, she told me to go back to the other table & get my water & drink. (4) no information available in our room on the resort-menus, activities,etc. When asking staff questions (even at customer service) the answer most often was "I don't know". This was our 5th vacation to Antigua and our 1st visit to this resort. We will not be back!!

Royalton Antigua Resort and Spa: Completely Relaxing Vacation

Royalton Antigua a was a beautifully, well kept, clean hotel. We did have an issue on arrival where our swim up room was not available until the next day and we had to stay in a room on a higher floor for for 24 hours. They gave us back some money and completed the move of the room both ways for us. There was no point in arguing because we didn't want to take away from our vacation. The rest of the time we were catered to completely. The food was amazing at all restaurants. The beach was clean [... read more], as was the pool. We had a fantastic 7 days and so happy we saw this island.

Jolly Beach Antigua: A sorry disappointment

The hotel was quite shoddy. I was quite disturbed at the fact of no electrical outlet in the bathroom to plug in a hairdryer or curler. We had to eventually move some furniture in the bedroom to allow us to look in the mirror instead of the TV screen to do our hair. I had taken "treats" for the maids but they came home with me as we never saw a roomservice person the entire time we were there. The food was hit and miss, some days quite good and other days not so much. I was also dis [... read more]appointed there was no wifi in the room and the only access was near the lobby and bar area. On a number of ocassions the staff were not very friendly and acted like they were being "put out" if you asked a question, other times they were lovely. It was not what I would call a service forward resort. The room had a nice view of the ocean, but had definitely seen better days and was a long way from the main part of the hotel. At night the entertainment was lacking. The one singer/entertainer they had near the lobby was excellent. People sat around drinking or playing cards, etc. The saving grace for this resort was the beach and the ocean! Would I recommend it, no.

Jolly Beach Antigua: Great hotel for the price!!!

The beach is beautiful and there is enough food to keep you fed. It's a basic hotel that has everything you need to enjoy a reasonably priced holiday in Antigua. I am thankful for all the negative reviews, because I was relieved and pleasantly surprised to see that each room appears to overlook the ocean. What else could you ask for. If you want better service and more activities, pay the extra money and stay at the Sandals.

Jolly Beach Antigua: Hotel needs some love

Area and beach are great. Hotel has not been updated in years and very much needs updates and attention. Room was tired and grungy at best. Things are broken or missing, closet door won’t slide open, patio door very difficult to open, no plug ins in the bathroom. Anything reported to the hotel staff or WestJet rep was never acted open at all. Staff is not engaged or friendly. Until work is done to the property, I would not recommend staying there.

Jolly Beach Antigua: What an island!!

Jolly beach resort is a very outdated hotel What makes this hotel very good are the people that work there and the people who live there When we got there were were created with open hands an lots of cannabis,so font worry about scoring there..( don't buy weed from the resort it's no good there are so many better places to get some.. The food at the resorts was very good. The pool was beautiful and the ocean was to die for.. if possible try to take a day trip to Barbuda and see the most bea [... read more]utiful pink sand beach.. . It's very safe to go off the resorts they have lots of things to do and see..

Jolly Beach Antigua: Love Jolly Beach

The beach is magnificent! You can see Monserrat, St Kitts and Nevis from the beach. There are mountains and the sunset is to die for. The resort food is good. The rooms indicate you get what for you pay for as they are very outdated. Wifi sucks! The location is nice because there is a marina, restaurants/bars in walking distance. In all, a wonderful trip. I feel safe. 6th time back!!