Bahia Principe Explore Akumal: Wonderful resort - concerns about reduced services

The hotel grounds and services were amazing, as expected from other Bahia Principe visits in other countries. The one main issue was what it seems are reductions in services. Not sure if it's seasonal, or just during a slow period, but during our stay, the Akumal buffet was closed for dinners, and at our last night, the Tulum buffet was as well, and we ended up going to the Coba buffet which was a step down from what we'd expect staying at Akumal. We also noted that the snack shops would cl [... read more]ose early, and from past experiences, there would always be a spot that was open overnight in case you were hungry or missed dinner. We had no such options during our stay it seems. Otherwise, it's a wonderful location, staff were great, just the amount of services available seemed to be reduced. Not sure if it's due to external factors or due to declining visits from guests. It did seem the resort was well below normal occupancy, not busy at all.

Bahia Principe Explore Akumal: Great experience in Bahía Príncipe Resort !

My sisters and I had a wonderful time together with the rest of the family. Great bonding , excellent service ! We had a chance to visit and explore each resort . Your staff are most polite and accommodating . My only dislike are the number of lizards we encountered and those animals with long tails that looked like cats and raccoons , I’m afraid of them ! Others , everything is excellent!

Paradisus La Perla Adults Only Riviera Maya: Great time!

Staff, room, activities and restaurants were exceptional. Beach was not very good as there was considerable seaweed washed up on the shore making access difficult. The pool though was great with numerous activities (and cocktails!).

Barcelo Maya Palace: 1st and it was Great Family Resort

Everything was excellent. Ourselves, Son and his family had an excellent vacation at Barcelo Maya Palace. Helinda our server from the bar was absolutely great. She was able to take all 7 of our orders and never make a mistake. Four adult drinks and three childrens drinks. She always check to make sure we were OK and kept in mind the childrens needs as well as ours, going to the trouble to find where they were to see if they wanted something. We couldn't ask to be better looked after by the pool. [... read more] Thankyou, Helinda (I think her last name was Lopez?) Thanks for the memories, Pauline.

Royalton Splash Riviera Cancun: Amazing Resort!!!

We had such a wonderful experience at Royalton Splash Riviera Cancun! From the moment we arrived, the staff made us feel welcomed and taken care of. The resort is beautiful, clean, and perfect for families; especially with children. The water park was a huge highlight for my kids, and there were so many fun activities throughout the stay. The food exceeded our expectations, with lots of variety and great quality at the restaurants and buffet. The entertainment team was fantastic, always frien [... read more]dly and energetic, and the overall atmosphere was relaxing while still being lively and fun. A special thank you to Eden Nail for all the help and support throughout the booking process and during our stay. Everything was smooth and well organized, which made our vacation even more enjoyable. We created beautiful memories and would absolutely recommend Royalton Splash Riviera Cancun to families looking for a fun, comfortable, and stress-free vacation in Mexico!

Barcelo Maya Beach Resort: Enjoyable Vacation

My husband and I enjoyed our stay here.The buffet had lots of variety and was very good and well taken care of. We were able to access our buffet and the other buffets at the neighbouring resorts. I especially enjoyed the coffee machines at all buffets. We went to 4 restaurants and enjoyed our meals each night especially our Japanese meal. I would like to say this resort needs beach umbrellas (this resort does not have any!) my husband and I are fair skinned and there is very little places to se [... read more]t up under a canopy. We did find one spot to rent a cabana and did so each day at an extra cost. Our room was basic but very clean and was well taken care of when housekeeping came. Overall I would recommend this resort.

Dreams Puerto Morelos Resort and Spa: Did not meet expectations

I recently stayed at Dreams Puerto Morelos Resort & Spa as a graduation gift and family trip, and unfortunately, the experience did not meet expectations. We paid extra for the Preferred Club service, and I would strongly caution others before doing the same. The upgrade offered very little added value beyond a slightly better room view. The service and overall experience were not noticeably different. In fact, there was only one “preferred” bar, and access was restricted (for example, you co [... read more]uldn’t enter if you were wet), which made it inconvenient rather than exclusive. The bar service across the resort lacked consistency—drinks varied widely depending on who made them. The food was another major disappointment, with limited quality and variety throughout the stay. What stood out most negatively was the staff attitude. We encountered several instances of rudeness, which made the experience feel unwelcoming and far from the level of service expected at a resort of this category. For families, this is not as ideal as advertised. The kids’ activities are clearly geared toward toddlers, despite marketing that suggests it accommodates children up to age 12. Older kids will likely be bored. The resort itself is quite small, which may appeal to some, but it felt limiting. The beach was especially disappointing—very small, rocky, and the water was not clean or inviting. The water park also requires constant supervision, even for older children, which takes away from the ability for parents to relax. Overall, this resort did not deliver on value, service, or family experience. I would not recommend spending extra on Preferred Club, and I would suggest looking at other resorts if you are traveling with children or expecting a higher-end all-inclusive experience.

Riu Lupita: Fun resort to visit

The people that run and work at the resort are the best. All very happy to assist you have a good time. The grounds are neat and tide and clean. All our meals were great, hot and fresh. Fun place to be for all ages. 10 out of 10

Grand Sirenis Riviera Maya: 2nd time still a charm

It has been 10 years since we have been here. It still aims to please. The room is great spacious good air-conditioning well appointed. The food was good. The à la carte restaurants were underwhelming. No better than the buffet. Beautiful grounds and meticulously kept. The monkeys, coatis, raccoons and iguanas are always entertaining. If you appreciate premium alcohol you will be disappointed here. The only downside was the water temperature of the pools-felt warmer than body temperature; couldn [... read more]’t cool off. And of course the sargassum prevented you from going in the ocean.

Bahia Principe Escape Sian Ka'an: Home away from home!

We have enjoyed the beautiful Sian Kaan for many years; it always feels like going home when we arrive! The rooms are a little dated, but clean and comfortable. This is a very small hotel, which makes getting around very easy; you can easily walk everywhere. If you want to take advantage of the other 3 hotels, the trolley system works great and is easy to hop on and off to get around the other hotels. The food is generally pretty good, and by staying at Sian Kaan, you have access to all  [... read more]of the other restaurants and buffets at all 4 of the hotels... many different menus to choose from and something for everyone. We tried the new Smoked restaurant and loved it! When you go, you will recognize Daniel, who previously oversaw the Sian Kaan buffet restaurant... it was nice to see him again! There are so many great staff members who provide exceptional service... a special shout out to Alina and Eglaydy in the main buffet who always have our drinks ready when they see us coming in and go out of their way to make each meal enjoyable. Claudia, Jose and Jesus in the Cenote who keep the food and drinks flowing at lunch or while we play cards in the evening! And most importantly, Camila with Guest Services, who couldn't do enough for us the whole time we were there, she is fantastic! This was our 1st trip back since the Hyatt merger, and although we are very disappointed with the significant changes to the Reward program (we were previously Black level), the staff at Sian Kaan went out of their way to make returning guests feel appreciated! We have always had great service here, but this trip was truly exceptional! Everywhere we went, the staff was bending over backwards to help us. There are so many kind, caring staff here - it really makes up for any shortcomings of the hotel. We travelled a little later in the season this time and really noticed the low occupancy. The upside of 50% occupancy is that there is never a shortage of chairs anywhere you go, pool or beach! The downside is that they rotate closures of restaurants, making it a little more challenging to get into your favorite places. We found the selection at the Sian Kaan buffet was significantly reduced because of the low numbers, and while I understand it makes perfect sense from a business perspective to reduce staff, limit food on the buffets to reduce waste, and rotate closing restaurants and move staff around...it can be a little frustrating as a guest. If you are planning to go in the off-season, adjust your expectations. Long story short... we love the Sian Kaan, but hate the new Hyatt Rewards program. The amazing staff helped to offset the change this time, but work is needed to improve the Reward program to retain long-time returning guests.

Royalton Hideaway Riviera Cancun: Awesome way to celebrate our anniversary

Spent the week enjoying everything. From Edwardo in the hideaway buffet meeting us every morning with mimosas and coffee to Geronimo at the hideaway pool remembering our favourite drinks with his great sense of humour. Can’t forget Alex at the Zen for providing a great meal along with providing the energy to make the night most enjoyable. The beach, the rooms, the service, the food was definitely over the top. Only home for a few days and already missing it.

Ocean Coral and Turquesa: Lovely accommodations

The resort itself was lovely. Pool areas were great. Enjoyed the fresca station and mikes coffee. Staff was terrific . My only complaint,like so many other,is the inability to make reservations at specialty restaurants. We finally went to guest services and got help. The Italian, Mexican and French restaurants were great as was the Japanese. Route 66 was terrible. The buffet was excellent. The villa marina was closed for renovations but opened up on our last day. It was very convenient fo [... read more]r lunch. The only other issue was the beach was was still full of seaweed and murky water. This was in no way the fault of the resort. All in all, we had a wonderful time

Allegro Playacar: Nice Resort

The resort itself was beautiful, the grounds were well kept. The pool I used was great and the people were lovely. The food was good and hot. The only thing that was an issue was the hill you needed to walk up and down to go from the lobby to the pool, beach and restaurants. The hill was a little challenging for people with mobility issues. All in all a nice resort but I would not recommend to anyone with mobility issues.

Barcelo Maya Riviera: Love this place

We love going to the Barcelo’s, we have been to this resort many times over the years . We especially enjoy the Maya Riviera Adult only , we have been 5 times since the end of Covid . We enjoy the pools , always lots of chairs . We don’t have to get up early to get a seat in the shade. Food is amazing, my husband had a good selection of Scotch’s . We went with family, no problem to get a restaurant reservations at all. The staff were great very helpful and friendly

Royal Hideaway Playacar: Waste of vacation time and money

We both got sick from the food and spent half of our vacation inside taking care of each other. The buffets were full of recycled proteins that looked gross. The service wasn't great. A waiter gave my wife something she was allergic to and she ate it. The host asked us about allergies and we let them know about 15 minutes before that happened. Our water and coffee in our room was not replenished every day. The restraunt food was gross and there weren't many gluten friendly options at all. We spe [... read more]nd a lot of money eating at restaurants in town because we lost confidence in the food service. Not a 5 star experience.

Catalonia Yucatan: Great Time!

The hotel was very nice, clean and well kept...staff were wonderful and food was good...we flew air canada and our package said we had a mini bar which we did not, and we were supposed to have a hair dryer and we did not...first resort i have ever been too with no hairdryer...i wasnt a fan of the beach. The sargassum was bad but that was the time of year...without the sargassum the beach still wasnt great. One thing i did not like was the fact that the 2 resorts were together and you could use [... read more] both...Mayan side got full use of everything but Yucatan side you were limited to what you could use on Mayan side. We chose Yucatan because it was smaller. I DO NOT like the use of the word Privileged...please use a different word if someone has upgraded...all in all the resort was ok and a great time was had

TRS Yucatan: Exceptional Service

The resort and staff were simply amazing! Very clean and everyone was incredibly friendly. We enjoyed all the à la carte restaurants with a variety of food. The infinity pool and activities were certainly highlights during our stay. The only thing missing was a nice sand beach. If long walks on the beach are non negotiables then this resort is not for you. They aim to please and go out of their way to make sure you enjoy your stay.

Royalton Hideaway Riviera Cancun: Amazing Clean Resort

It was a 10 out of 10. Food was excellent, pools exceptional grounds were very clean. There was a cleaning staff throughout the resort. The restaurants were great. The entertainment was awesome. The rooms were great ? The maids did a great job cleaning all the rooms.

Catalonia Yucatan: Nice Small Resort

Small well kept resort. Staff very nice, Grounds properly kept. Beach is very small and rocky. Food at the buffet was good, pools were nice and clean. Bars served good drinks. Beach volleyball every day. Rooms are a little dated, beds comfortable. You spend most of your days outside, only in your room at night, they were clean and no insects in the rooms. We would go again.

Dreams Puerto Morelos Resort and Spa: so fun !

we had the best time and the staff was honestly so amazing ! Everyday was just better then the next and we grew very found of Rickey Martin lol . Def will recommend this place . Thanks for the wonderful memories.