Secrets Huatulco: Amazing resort !

What an experience from the moment your arrive. This resort is outstanding! The grounds The food. The rooms. The service & the View !!! The staff are very accommodating with all issues I’ll be back

Secrets Playa Esmeralda Resort and Spa: Nice Resort

Suggestions as I hate to say Complaints: Beds are only Doubles but has Queen or King Size sheets. We were 3 in the room an my wife and I were in one and I rolled out and bruise a rib when I hit the frame. Then I got caught up in the sheet one night and fell hurting my knee cap and elbow - lots of blood. Now the 1st shower that I took the bathroom flooded due to the drain being plugged. Call maintenance to fix and the maid to clean. The divider sharing the toilet to the shower should be caul [... read more]ked as water seeps into the toilet area and I slipped catching myself but it hurt. Not all bars/restaurants had 0 alc. beer. Staff is new and it's understandable that they can get things wrong which they did but was quick to fix. We had the same bed and I had my Chair by the pool for most of the week until someone from the other side took it as they hade different color towels. Others were bragging at the pool bar that they snuck over to drink better liquor. no one was checking. Not all Restaurants were opened and we had a few long waits. 40 to 50 minutes.

Secrets Tides Punta Cana: Fabulous Resort

This hotel was beautiful. Everything top notch. Pools were so nice. Everything is modern, clean and very comfortable We ate at all the restaurants and we had no complaints. Never had to wait in line and didn’t have to wait in lines. Glad we upgraded to preferred. Our butler was amazing and very helpful

Secrets Akumal Riviera Maya: Amazing Family Holiday

This was our first time visit to Secrets Akumal Riviera Maya. The private transfer was the way to go. Direct to the resort. We used "All The Way" through our Trip Central travel consultant. Shout out to LOUISE ENDEAN. It was 1 hour 20 minutes from the Airport. Gated resort with efficient security. Was met by a group of lovely ladies and gentlemen to get us checked in. You are given an email/app to access your room key. Daily activities, restaurant menus, resort map etc. all available on the app [... read more]. We had 3 rooms. One was available upon arrival around lunch where we all changed for lunch and the other 2 rooms were available by 3:00 pm. The rooms are spacious, beds are comfortable there is a pillow menu if your require different pillows. Air conditioning in the rooms was excellent. Beach is beautiful and water was very calm. A little bit of seaweed which is expected this time of year but small enough you could step over it. Food was amazing. Excellent Cafe with drinks, sandwiches, desserts 24/7. Buffet Breakfast and Lunch at the market cafe with so much food you couldn't even try it all. Drinks were delicious from the Mango Joes (my favourite) to the Miami Vice. Lots of options. Gluten free options. They are very thorough asking about allergies. Room service with different menu options 24 hours delivered quickly and piping hot. Dinners were great. Highly recommend the Himitsu Hibachi restaurant. They put on a great show. Need to reserve that as soon as you arrive. You can do it through your building concierge. Our Concierge "Shout Out To Billie Rodriguez" for Building 9A was top notch. She made our reservation for my Birthday at Himitsu within an hour of arrival. She sent us the daily activities/menus every day. Checked in frequently on anything she could do for us. She was our go to during our stay. Everyone there goes out of there way to say Hello, How are you, is there anything else I can do for you. The Italian restaurant was delish. The Seaside Grill had amazing Bacon Cheeseburger. The evening poolside shows were fun/lots of food options. They did pool side barbecues near Oceana on some days. Burgers one day, chicken and ribs one day, seafood one day, scallops, shrimp, calamari, salmon, mussels etc. Their Guacamole is to die for. We didn't see too many night shows from the sun and swimming tiring us out. Busy pool (less shade) where the activities and noise are. Quiet pool was our go to lots of shade and pool side drink service. Ricardo and Cruz were top notch service as was the Pool side concierge. Always clearing away and bringing new drinks. We did tip for drinks, meals, housekeeping. Greatly appreciated but not in an expectant manner. My kids want to shout out to the Entertainment Staff at Volleyball Max, Liz, Octavio and Andy. They made the volleyball very fun. Daniel and Oscar and Didi for poolside bingo. We had a wonderful morning on my Birthday doing the Turtle Excursion. Great experience. $40USD. The only thing that was challenging is getting the layout of the resort. A lot of paths and even after 7 days I can't say I was an expert at getting where I wanted to go. I would definitely recommend this resort for a wonderful trip with the sun, beach, excellent food and wonderful people. This will be somewhere I definitely go to again and I will be a repeat booking using Louise at Trip Central.

Secrets Tides Punta Cana: Everything was perfect

Amazing resort, all is still like new, staff so friendly and the food is to die for. Rooms are super comfortable and we never heard a single noise from outside or neighbours. We will definitely go back.

Secrets Puerto Los Cabos Golf & Spa Resort: Amazing Resort

The grounds were exceptional and well kept. The rooms were spacious and comfortable. The staff were top notch especially around the pool area. Overall the trip was excellent and I would recommend to anyone.

Secrets Akumal Riviera Maya: Outstanding resort and staff

The staff were all so happy to help with anything you needed and were so welcoming. Very nice resort and well worth the stay! Our room was always clean and the food is outstanding! Will definitely be coming back.

Secrets Royal Beach: Very good resort!

The grounds were very well kept. Rooms were clean. The food at the à la carte restaurants were excellent, as was the buffet. Upon check-in they tried to sell and upgrade you to the Preferred Club at a very high price. Our suggestion would be to purchase it when booking the hotel. The beaches were clean other than the seaweed slowly rolling in and the vendors were very persistent trying to sell their goods.

Secrets Tulum Resort and Beach Club: Amazing Resort

The hotel is fairly new with a jungle theme. It’s very beautiful however lots of walking to get to your room, lobby and restaurants. The food and room service is amazing, the rooms are clean and spacious. The staff are very friendly and polite. Each night there is entertainment to keep you entertained. Only problem is the beach is 15 minutes away from the hotel and lots of mosquitoes so bring a bug spray. Otherwise. I had a great time.

Secrets Bahia Mita Surf and Spa: Great resort

Secrets Bahia Mita, PV, is a beautiful place to stay. The staff, pools and restaurants met all of our expectations-friendly, helpful, clean and the food was very good if you went to the adults only sit down restaurants. We particularly enjoyed the food and staff at The Blue Water restaurant-beef dishes were outstanding and beautifully presented. It’s close to the beach too and if you’re lucky, you can see it before the sun sets. Not the best place if you have walking issues-beach, large pools an [... read more]d most restaurants are about a 10 minute walk door to door. We would NOT recommend the preferred club upgrade unless you feel you need top of the line alcohol and a more private bar area. Coors light is available and house wines were pretty good! Watch out for the very charming, friendly greeters at the checkin desk and around resort-they try to talk you into a 90 minute presentation re: vacation club advantages. Overall, we’re glad we stayed at this hotel!

Secrets Tides Punta Cana: Amazing resort.

Excellent design. Friendly staff. Clean and well maintained resort. Excellent service. All good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Secrets Playa Blanca Costa Mujeres: Secrets Playa Blanca, Costa Mujeres

This hotel is top notch, a true 5 star plus. Management is on top of everything. You are frequently asked how is your stay going so far. Could we do something special for you. The food in the a la carte restaurants is above average including Market Cafe. Two Fiesta evenings was a welcome change. Entertainment was provided while we ate. Rendez-Vous outdoor lounge provides early entertainment for those who wish to retreat to their rooms by 9 pm. This was our evening highlight. I woul [... read more]d personally rate Secrets Blanca slightly higher than Secrets Moche Impression in Playa Del Carmen over all. Cheers

Secrets Tides Punta Cana: Amazing resort!

Secrets Tides is a stunning resort with exceptional amenities and customer service. The landscaping is beautiful and the layout is well thought out. The customer service at this resort is top notch and the staff are very kind, friendly and attentive to your every need.

Secrets The Vine Cancun: Great resort

After reading some of the reviews about it being way too hot and air conditioning not working I was worried. All the restaurants and lobby had ac working just fine. The service was exceptional. I would book this resort again in the future. Great food!

Secrets Akumal Riviera Maya: The Best All Inclusive

Secrets Akumal was a lovely escape with a long beach and three different pools. Lots of great food options. Excellent personable service everywhere on the resort. Drinks were good quality and the resort was easy to find our way around. Overall great experience.

Secrets The Vine Cancun: Nice but not for us!

I used to be a travel agent and I really enjoyed inspecting this property in 2015. My partner and I decided to give it a shot on a short 4 night stay in early April. We got an amazing price for the ROH room with Transat Holidays, and booked a direct transfer through USA Transfers so we could go straight to the hotel. We arrived in the mid morning on a Thursday and I've never been admitted to a country so quickly.... we were honestly off the plane and had our passports stamped in under 15 minutes [... read more], the longest part of the process was waiting for the transfer. Hotel arrival and check-in: We arrived and were greeted in the lobby with cold towels and sparkling wine. They took our luggage and we walked up to the front desk, where we were informed that because we booked the ROH room we had been provided a partial oceanview room with two double beds, but we were offered to upgrade to a Preference honeymoon category and declined. Our room wasn't ready, but we were asked to come back at 3pm. We were able to change into resort wear and grab some lunch at the Sea Salt grill and enjoy the views while we waiting for our room to be ready, which it was at 2pm. Room: we had room 1512, overlooking the Sandos side. I would recommend requesting a room facing the Hard Rock instead, as there are loud exhaust fans that blow an air fryer smell, though that didn't deter us from spending a lot of time reading on our balcony and enjoying the view of the ocean and the lagoon. The room was spacious with lots of storage. The bathroom is frosted glass walls around a separated shower stall and toilet (it's not exceptionally private, so if you're not travelling with your partner you may want to hang out on the balcony while your roommate is using the washroom), and two sinks. The hair dryer worked well, and the shower had a rain shower and regular head with separate controls, plus body wash, shampoo, conditioner and bar soap. We only had issues with hot water on the day that we arrived, all other days the water was hot and there was lots of it. We did have a slight sewage smell coming from our toilet on the last day. Food: we enjoyed the taste of everything that we ate, and the breakfast buffet was really impressive. We ate at the Dragon, Nebbiolo, Bluewater Grill, and Sea Salt Grill while we were there. We enjoyed the food the most at the Dragon restaurant and least at Nebbiolo. We did find that the Nebbiolo and the Bluewater Grill were quite warm, while the Dragon restaurant had the AC blasting. We arrived each night at 6pm and had no issues getting seated. I'm a pescatarian and my partner is a lactose free and we were able to find a lot to eat, and it also appears that the menu has gluten free and vegan options. You can get to go boxes at the buffet for lunch, and there's a limited (if you don't eat meat) snack bar at Barefoot Grill. We did both get sick while at the resort, which was unfortunate as our trip was so short. My symptoms were consistent with food poisoning (nausea and stomach cramps). It's the first time I've ever been sick at a resort in Mexico, so it was probably more bad luck than anything. Entertainment: The evening entertainment was actually really great! We were impressed that most of the evening shows were performed live (not lipsyncing), and even enjoyed the music that was available in the lobby before the evening show. Our favourite was the Queen tribute band and the Tropicana show, unfortunately we did not get to see the full suite of shows at we weren't there a full week. The daytime entertainment seemed to be fun, but it was too much for us. Lots of loud music, lots of activities going on and we prefer a resort to be more relaxing during the day. This resort seemed to have more of a party crowd, and the music reflected that. They had live bands down by the pool bar in the afternoon, and that seemed to be popular. Shade/chairs: the days we were there it was INCREDIBLY windy, so it was impossible to open the umbrellas. All the chairs with the best shade were taken early in the morning, but there were still a lot of available chairs in the sun around 8-9 am. We set up on the couches by Barefoot grill so that we could have full shade but still see/hear the ocean while reading our books. Bring a hat with a chin strap or a head band to keep the hair out of your face lol There are cabanas that you can rent but they were too expensive for us. :) Pools: The pools were nice, though we only went in once. The water was chilly at first, but the actual temperature was quite pleasant. They aren't very deep (but I'm 5'7"). It was really easy to get a towel, and they had them available at different areas. The drinks: They had decent house wine, and there was a lot of variety for reds which was nice (merlot, cab sauv, malbec). They also serve beer in cans and you can choose which brand you want from Heineken, Dos Equis, Tecate, etc. We did the included wine tasting (available at 1pm and 3pm) and it was one of our favourite daily activities. The lobby: before going we had read some complaints of a sewage smell in the lobby. I could smell it very faintly. I also read complaints about the lobby being too hot, and while it was warm it wasn't uncomfortable. They use diffusers in the lobby and the smell is really strong, so if you're sensitive to scents in can be overwhelming. The staff: All the staff we interacted were fantastic! They do a great job, and they're super friendly. 10/10 for the staff. Our maid was also lovely. Overall: if you're looking for a lively adults only resort in Cancun, this is a good choice... it's not a party resort, but it's not quiet either. It wasn't our scene and we won't be back, but we may try a different Secrets property in the future if we can fit it in our budget. All in all, for the price we paid I would say that this resort was great value.

Secrets Maroma Beach Riviera Cancun: A Mixed Experience with Unforgettable People - The Secrets Maroma

Review of Secrets Maroma Beach Riviera Cancun My recent stay at your resort left me with mixed feelings — a disappointing first impression that was thankfully turned around by some of the hardest-working and kindest staff members I’ve ever encountered at a resort. This review is meant to provide constructive feedback while also giving sincere thanks to the incredible individuals who made our stay memorable. ❌ First Impressions: A Rough Start I booked a premium full ocean view room throug [... read more]h a Canadian travel provider and was given Room 1622 on the first day. This was not an Ocean View room. Even though we were told this was a premium room. The room was far from premium — it hadn’t been cleaned or refreshed. Thick dust covered the room, especially the mat near the bed. As someone with severe allergies, this was unacceptable. I had also paid extra for a full ocean view, but this room did not meet that standard either. However, cleanliness and health concerns outweighed the view issue at that point. The room design and furnishings felt outdated, not in line with the luxury branding Secrets promotes. Thankfully, the next day, the issue was resolved by Karen and Rebecca, who reassigned us to a much cleaner room on the 4th floor of Building 15, with a lovely ocean view. That room was what I had expected from the beginning. One recommendation: the bedside carpet/mat should be removed entirely. It traps dust and sand and serves no functional benefit. I physically removed it myself to prevent allergy triggers. Dining & Buffet Concerns: The buffet food lacked freshness, which surprised me. Unlike other resorts where food is prepared fresh at stations, most of what we tried seemed to have been sitting for a while. The room service meals and breakfast were excellent and consistently fresh — a stark contrast from the buffet. The Hyatt timeshare sales pitch right after check-in was not appreciated. After 24+ hours of travel and little sleep, being bombarded with information and pressured to attend a sales breakfast was the last thing we needed. We declined everything. Language Bias: A Disappointing Experience As someone fluent in both Spanish and English — and proudly Latina and Canadian — I was disappointed to experience different treatment when I chose to speak Spanish with the front desk concierge staff. Suddenly, my concerns felt minimized or brushed off. Once I switched to English, only then did I feel taken seriously. Spanish is the native language of Mexico, and no guest should have to forsake their roots to be respected. We pay the same price as any other tourist, and we should be treated equally, whether we speak English, French, Spanish, or anything else. I say this with sadness and sincerity: it felt like I had to turn my back on my roots to be treated as a paying guest, and that should never happen. The Positives: A Resort Full of Beauty and Heart Despite the challenges, there’s no denying that Secrets Maroma is stunning. The gardens, tropical setting, and beach are breathtaking. Truly one of the most beautiful beaches I’ve seen — and I’ve been all over Mexico and other countries. Maroma is at the top of my list. The room service food, the Seaside Grill, and the Italian and Mexican restaurants were standouts. Thank you for those culinary highlights. The staff at this resort are the true stars. Many felt like family, and I left feeling like I was saying goodbye to dear friends. Facility Suggestions: Replace the two white water tubes near the main terrace with a traditional Mexican fountain — it would elevate the atmosphere and better reflect the cultural beauty of the space. In the theater, please consider adding step lighting or reflective tape — I saw a few seniors trip in the darkness, and this could become a safety issue if not addressed. ✅ Final Thoughts While our stay began with frustration, it ended with heartfelt gratitude — all because of the amazing team. The staff is the soul of Secrets Maroma. They are the reason we will consider coming back in the future. To those reading this, if you go, speak up if something isn’t right. But also take time to thank the staff who give their all, day and night, to make your vacation one to remember.

Secrets St. Martin: Relaxing week!!!

If you’re looking to unwind from a stressful job and just take a break in the most beautiful picture ass place in the Caribbean, this is your hotel just arrived. Home from a weekday. Staff was wonderful. Food was adequate but definitely quiet and relaxing.

Secrets Royal Beach: Nice resort

This resort is pretty well laid out. The rooms were nice, I was preferred so I’m not sure if all The rooms are the same. The staff at this resort are top notch, the staff at the preferred bar are amazing. The only place were the resort let me down was some of the food. The Bluewater Grill and Olio was the best. I would return to this resort.

Secrets Playa Blanca Costa Mujeres: The resort EXCEEDED our EXPECTATIONS

This resort was elegant,beautiful welcoming and simply stunning. The have amazing sitting areas with firepits and fountains throughout the resort.The hospitality and service at all restaurants was exceptional. The rooms are beautiful and spacious.Staff were all incredibly kind and helpful, they went above and beyond. The beach was pristine just Beautiful.This is now one of our top resort destinations. Truly Relaxing