Great Resort

Jewel Dunn's River is a beautiful well cared for resort. It's recently part of the Hilton Collection, however I think Jewel has an amazing thing already. The beach is small, but there are always plenty of beach chairs to choose from. Every morning the staff clean the beach of sea weed and and garbage from guests left behind. The towels were fresh, clean and fairly new. I was quite impressed with the quality of the towels, and there wasn't a problem if you wanted more than 1 for yourself. The s [... read more]taff is very friendly and the entertainment staff definitely enjoyed their roles in ensuring that everyone had a great vacation. I wasn't a fan of the two bus drivers who drove us to and from the airport. One griped about how he depends so much on tips, and the other informed us of all the places we could indulge in the local herbs. The food was very good in general. The buffet breakfast in the morning was pretty standard, but very good selection overall. In the afternoons we usually went to the grill or the pizzeria. The grill had a great selection and we did love the jerk chicken and pork options. Same goes for the Pizzeria. It was amazing and so many choices. I think we had most of that menu and it was delicious. I highly recommend the veggie pizza and the pork calzone. I wasn't a fan of the dinner on the pier. We wanted to sit alone, but there were only tables of 8. We also ended up sitting near the end of the pier where there was a saxophonist playing right next to us. We ended up leaving the dinner early. It was even more disappointing since there were no other restaurants open. There rooms were average, but clean and well maintained. Overall I would recommend this resort to others, but I'm not sure I would return. This resort is too small for my taste. I'd prefer a nice long beach to walk along. I feel the local staff was great, however I found some of the entertainment to be "hokey". It seems that they really went overboard to emphasize Jamaican stereotypes, like saying, "everyone who loves rum, say 'ya mon'." Just a little too much for my taste.

LUXURY ABOVE AND BEYOND

First off want to start off by saying a special thanks to our special travel agent Oneil Graham for booking us through trip central on this fabulous vacation. This resort is definitely beautiful and luxurious! Rooms are spacious and very clean. Beach is amazing! Food was good. We especially loved the Japanese and the Platinum Restaurant. Special thanks to Morgan at the Platinum for first class service (you made our anniversary dinner extra special), Sofia the manager who always greeted us with a [... read more] smile and to our lady on the beach (sorry I forgot your name), but the great service she gave us was unforgettable. Our drinks were always full, always offering us fresh fruit while laying on the beach and a cold cloth just to keep you cool, you really helped to make our trip a memorable one!

Amazing Resort !!!

Great resort, the best we have been to entertainment, rooms, meals and staff are fantastic cannot say enough about this resort .Cannot wait to go back. The trips are great went on the Jewel Dunn waterfall so much fun the tour guide was great. Lots to do or just relax by the pool and hang out with the funny entertaining staff at the pool bars.

Beauty Everywhere!

From our view to the folks who catered to us from the moment we walked out of the airport, it was absolutely wonderful! The people of Jamaica know how to make you feel special. Our room was spotless and comfortable and our every need was looked after quickly and happily.

Fantastic resort for the price

We stayed at Jewel Dunn's River resort at then end of September 2015. The resort was immaculately clean and the grounds were beautiful. The staff were friendly and accommodating. The buffet was good and had a fair number of choices. The Japanese restaurant "Jade Samurai" was fantastic.

Great Resort

I had visited this resort before when it was Sandals...not too much has changed, which was nice. Location is good for doing tours (close to Dunns River Falls, etc.) but took 2+ hours to get from airport to hotel (due to multiple stops at different resorts along the way). Only 1 hr 20 mins to get back to airport for return flight. Food was great, buffet, a la carte restaurants and themed group meals were good and gave great variety. Only complaint was the lack of powerful air conditioning. It ha [... read more]d been mentioned in prior reviews, so we were prepared for it. Not a huge deal, but some days would have liked it cooler. Overall, a great time, nice and relaxing...which is what we were looking for.

Amazing resort

We found everything wonderful. The food in the a la cart restaurants excellent. We enjoyed swimming at the beach and the pool. The mixed drinks were really good. The accommodations were very good, grounds pretty. Enjoyed the small resort and the adults only. We choose a good one.

Great people, nice resort!

Went to Jewels the week of September 13. We found the resort to be well manicured and maintained. The staff was very polite and accommodating. The rooms were well looked after with terrific maid service. The food was was very good and everyday the meals were a little different. We really enjoyed our stay at this resort and certainly recommend it to anyone looking for a good time. Ya mon, no problem!!

Wonderful and relaxing!

This resort is beautiful. The food is excellent. The staff and the service they provided was second to none. As we were travelling in the off season, it was very quiet...but exactly what we were looking for. The pools and beach are very clean. I really could not criticize anything at all. Can't wait to go back!

Great resort!

Great overall! Nice room, grounds, staff, drinks, and beach. Jerk chicken wrap by the beach grill is AMAZING, especially with extra sauce to dip! Highly recommend this resort and will likely return.:)

Relaxing

Hotel was exactly what we needed. Rest and relaxing with a little fun on the side. Good was fabulous and dining at the Jade Samuri is a must..chef Smoke provided much entertainment. Air conditioning wasn't as cold as I would have liked but summer is hot in Jamaica.

Fantastic resort, exception food

the best part was the a la carte restaurants, we couldn't get enough of the Japanese and Italian places. and the Waterpark was incredible...our kids just loved it. Beach is nice, clean, lots of chairs,shade.

Loved it , would return :)

Was my first time in Jamaica,,, traveled with my boyfriend. We found this resort just stunning , the grounds are well maintained with flush vegetation, the entrance is welcoming, the staff is always ready to assist you and very friendly. Right at the minute you arrive to the hotel you feel like home. It used to be a Sandals and they have maintained the same level of service. the beach a bit small, but private and still enough space,,, no fighting for a cushion chair. always available. the pool s [... read more]tunning,, you can even swim at night, the food was delicious, nooooo complaint about Jamaican food ,,, Entertainment was not heavy,,, giving time to relax and enjoy a drink along the beach at night.. But they did organized some events which was fun . thinking of returning in November :)

Great resort

We traveled as a couple. We thoroughly enjoyed our time at this resort. The staff makes this resort. Friendly and courteous. Customer service to a Tee. Damion the bar keep was especially great. Food was good. Beach was small but beautiful. Our room was nice inside, but lower priced rooms have unusable balconies when facing the massive Riu resort beside. AC units in rooms need upgrading. They had to run constantly to keep up and were very noisy, especially when trying to sleep. Overall we had a g [... read more]reat time at this resort.

HMMM....Lacking for a Five Star!

The Jewel Dunns River was a bit of a disappointment. There was 10 of us, 4 of us booked for 10 days, the other 6 booked for 1 week end of March. First of all, arrival at the Montego Bay Airport was full turmoil and the people were rude! Once we got thru customs and were trying to find our bus to the resort...everybody literally had their hand out for money! Check In was pretty smooth (no wristbands yaay) although we didn't get the room that we requested but switched us the next day. Rooms are pr [... read more]etty nice but some bathrooms are very very small....like you can't even turn around small! Housekeeping was good and provided turn down service at night....that was very nice as they also gave you fresh towels. But, for the money we paid there wasn't even a beer in the fridge!! C'mon Jewel! Beach was pretty nice, not too long but was substantial. We had 4 straight days of downpours! Boooo! There was a real lack of entertainment and music on the resort!!! Nothing was consistent. The Bling night club was like going to the opera seating!! No tables just cramped little seats! The Tree House Bar was beautiful but only had a piano player occasionally....they needed to put some music in that bar and the place would be hopping! Many times we were at the pool bar mid afternoon and there was no music! What's with that especially in Jamaica!! They had waiter staff at the pool and beach quite often which was nice. The hotel staff seem to be divided....half were grumpy and wouldn't smile, and the other half was great! Buffet was, well, I have seen much better buffets....the only time we got any beef was when we went to the gourmet restaurant where you had to dress up with closed toe shoes.....there was some pretty funky stuff on the buffet. They had some nice fruit and buns and breakfast was always good....but dinner, not so good! We usually did the a la carte's. One nice thing was that you didn't have to make reservations except for the Japanese....mmm, it was good! They also had a nice dinner under the stars once per week on the pier which we thought was very nice and very organized! I want to give a big thank you to RUSTY who took us to the falls and shopping and a lobster dinner with the locals at Daves Lobster Shack......that was pretty cultural and fantastic but make sure he stays with you!! haha Lobster...MMMM! I don't want to bash the resort because it was very nice and the grounds were also kept very manicured, however, I would recommend it with caution but we would not return....we may not return to Jamaica itself. The people need a lesson in dealing with their tourists to keep them coming back!

Fantastic

This was one of the nicest places I have stayed. The staff were extremely nice from the managers down to the gardener? The place was every clean...of special note were the washrooms at the beach. No line ups at the restaurants and reservations were only required at the Japanese restaurant due to the limited seating.

Would go back in a heartbeat

the jewel was absolutely amazing, the staff were the best and always smiling and saying hello and asking if everything was good. the rooms were very nice, nothing to complain about, except for the shared balcony in emerald buildings, did not like those, should be private then would be awesome, loved my 2nd room in the diamond building, the grounds and the pools were very well maintained, the food, well, absolutely the best, loved everything i ate, it is a beautiful beach although a bit small ( b [... read more]ut i did know that before booking ) loved that it was adults only also.

Amazing resort

The rooms were very nice, spacious and comfortable, the staff was wonderful, very friendly and always smiling. The food was great, you always stepped away full. It was a great place with great people.....will definitely go back!!

Beautiful Intimate Resort

The resort is small, there are only 250 rooms and no matter what room you stay in, you're close to everything. The grounds, pools, and pool decks are immaculately kept as is the beach area. The beach is private and you will not be bothered by vendors or buskers however, although adequate strolling from one end to the other will take you about 3-4 minutes.

Gorgeous Resort and Great People

We enjoyed our week at the JDR resort - the grounds are meticulous, the food was excellent and the staff were amazing. We enjoyed the entertainment crew and had a blast with The Mayor - he was unbelievable at remembering names! Our favourite bar was the Sunken Treasure pool bar - bartenders Garnet and Kasheil were a pleasure to get to know. Crazy Chris was a great server of drinks and fruit on a daily basis. The Coral Cafe had great breakfasts and we always tried to get in Marcia's section - she [... read more] was a joy! We tried all of the restaurants and found all to be enjoyable, with the Jade being our least favourite. Our room was at first in the Emerald Lanai section but as I am short, getting into the large jacuzzi shower tub was a bit difficult for me so we asked to be changed to one of the other buildings. We had no difficulty being changed to the Diamond Building and by 8am the next day, we were in room 3109 which had a partial view of the ocean and the RIU next door...and the tub was a more reasonable height. Our room was cleaned and stocked daily but as we were at the pool and beach until 4 each day we do not even know what time it was done. One day after being at the pool, we came back and the security latch had popped into place, locking us out of the room. Within 10 minutes maintenance was at our room and the issue was resolved quickly. The service at this resort was top notch. We would recommend this resort to anyone and could have easily have spent a 2nd week there!