Very Nice Resort

This was my second visit within 4 months, 7 days both visits. A wonderful greeting from Carlos as we arrived. He took care of our luggage and saw us to our room. He is so helpful and informative, very friendly and makes you feel like you’re a special guest. He is a real gem. The hotel is lucky to have him. The rooms are small and could use an update, lighting in the bathroom is horrible, needs updating, the bathroom especially is very dated and tired. Rooms are very clean and fresh towels  [... read more]always available. Our mini fridge was nicely stocked. The balcony is nice and big, the highlight of the room. All the employees are wonderful and welcoming. Always accommodating. The staff in the buffet are very very busy in the mornings at breakfast, it was sometimes quite a wait to get a coffee. They could certainly use more servers in the buffet. The a la cartes were overall quite nice. The food throughout the resort is amazing. The main buffet was fully stocked with loads of choices . The beach grill has the best chicken wings I’ve ever eaten. Pizza is fabulous as well. You certainly do not ever leave hungry. The bars are okay, nothing fancy, they do accommodate you with any drinks choices you might ask for if they have the ingredients. I’d love to have had mimosas though. A beautiful lobby bar would be a lovely addition. Beach was beautiful, good for swimming and snorkeling. Lifeguard always on duty. The pool is nice, however I did not spend a lot of time in or around the pool. Towels were always available and lots of loungers to choose from. The evening entertainment was generally good. We did take in a few of the evening events. Overall I’d rate the resort a 4 out of 5.

VH Grand did not disappoint

This was my 2nd trip to the Grand this winter and both trips were amazing. The resort is just the right size, it’s so clean and well cared for. Always enough chairs, towels and the food is some of the best I’ve had. The buffet was as good as the a la cartes. The staff are amazing Carlos met us at the bus and remembered we had been there 2 months before. He is very professional, punctual, and efficient. All the staff appear to love their jobs and bring much joy and smiles to all. The beach is o [... read more]ne of the nicest I’ve visited, because of this not a lot of time was spent at the pool but that was lovely as well, very busy so not a lot of relaxing to be had ? A 5 star in my book! Thank you for 2 wonderful vacations.

Loved it

My husband and I just got back from this resort and are already planning on going back, Yes the rooms are a bit dated, yes there isn’t a disco but the food is GOOD, the beach is gorgeous and everyone is very nice and kind. Felt very safe here and did some amazing excursions. A great place for a relaxing holiday.

Was an ok resort

The resort was clean and rooms were large . The maid service was terrible, two days we never had anyone . They take all your towels and facecloths early in morning like 9-930 and you have to chase to find the maid to get new ones . Food was great !! The only other thing is ya really had to be aware as there was one or two steps everywhere and in the evening not really noticeable and there was absolutely no handrails anywhere , in pool or where there was two or three steps

Clean, kind staff and lovely trip

The hotel had a quiet wing/side and a main one. Rooms were clean, food was great! (Beware of their medium rare burgers) Drinks are strong, à la cartes were good! Friendly staff that care. Beach was clean! Wifi was in most areas free of charge and the nightly entertainment was lovely. Would of liked knowing they had a white party on one of the nights to come prepared but that is such a minor thing to focus on! Would book again! Their excursion selection was great as well as the mall within the re [... read more]sort complex with local goods!

Very relaxing resort

Good large clean beach with plenty of chairs. Large variety of good food, Clean pleasant rooms. Well maintained property. Friendly staff always willing to help. Located 20 minute ride from airport.

Disappointed Returning Guest Room 3254

After having a good trip here in Feb2024 this time we started our stay in a room without a functioning toilet and a shower that leaked because the tub was cracked. This led to the entire floor being wet most of the day creating a slippery and dangerous situation. This room should never have been sold. Management are aware of it and I am certain they continued to put people in this room after they moved 3 days into our stay. Each day I pleaded to get toilet repaired and each day was disappointed [... read more]. We also heard other people with similar issues. A functioning toilet is a necessity and an expectation when you spend so much money. Stay improved after that but damage was done by that point and we will not be back.

Not what we expected for a resort with a 4.5 star rating

Our expectations for this resort was much higher. The food was average at best and was never hot. The beach bar was always staffed with one person which made for very long lines waiting to get a drink. Not sure how this resort holds a 4.5 star rating. Would not go back.

Perfect Vacation at VH GranVentana

We were two couples that stayed in building 2 at VH Gran Ventana. First time at this resort and it was everything we hoped for. Food was amazing and staff were also great. Rooms were spacious enough and very clean. Carlos and animation staff were terrific. Could not have asked for a better place to stay, Will definitely be back.

Nice resort

Nice resort but it's age is starting to show. Bath tub in room was repaired one too many times. A friend who came with us had a terrible room, too many issues to list and the front staff were unhelpful. No satisfaction was received even after talking to Air Transat rep until we spoke to the staff in the vintage lounge. Our 2nd time here and might be our last. Also was not included in the welcome back meeting. Complimentary fruit basket for premium guests were old bruised fruit with fruit Flys,  [... read more]yuk.

Old Resort, needs repair

Room very dirty and not fixed after 4 repeated complaints. Front desk staff not helpful and will even lie to get you to go away. Locks on patio doors not working (fell apart). Water turned off twice during peak hours (once for 10 hours). No hot water for 24 hours. Fruit platter received for premium booking full of fruit gone bad with fruit flies. Management did nothing to help with complaints.

Gran Ventana Beach Resort

Grounds are well maintained, always able to find lounge chairs on the beach by moving to the perimeter of their beachfront. Unfortunately around the main pool many of the lounge chairs are saved by hotel guests early every morning with towels and other personal items. The Gran Ventana staff will occasionally remove the towels on chairs early just before 8 am on some days. Rooms, pool areas, hallways are cleaned daily. The Fitness room door was supposed to open each morning at 7 am, unfortunately [... read more] this did not happen every day. Many days staff did not get the Fitness room door open till 7: 15 am. One day they had trouble locating the key to the glass door of the Fitness Room till approximately 8am. The a la carte restaurant booking starts every Sunday morning at 8am for the following week ( Monday till Sunday). If you arrive on a Monday, Tuesday or later in any week you may have to accept an 8:30 pm or 9 pm start time for any restaurant times. If you want a quiet meal, the Octopus or Sapore Di Mare resaurants are pleasant. The Ocean Grill for some reason acoustically seems much noisier and as loud if not louder as the main Las Almejas Buffet Restaurant for evening meals. The food was quite good at all the restaurants, however some choices, seafood, beef, etc were sometimes too salty.

Fabulous All Inclusive

Absolutely the best! We never lacked for anything. Super clean all the time,great food and choices of quiet or party atmosphere day and night. All the staff were courteous and met our requests each day. Snorkeling right off the beach, volleyball at the beach or pool,.gym and nightly entertainment plus so much more..we even played a dart tournament!

Awesome Time with beautiful people.

The resort was amazing, the food was very good, with lots of selection for every type of eater. The staff was very friendly and always smiling. The rooms were very clean and we always had a chocolate kiss when we returned to the room in the evening. I will go back to this resort again in the future and I would also recommend it to my family and friends.

....A VERY NICE FAMILY OWNED RESORT, BUT SERVICE COULD IMPROVE.

We were so impressed with our vacation there in 2024 that we returned in 2025. However, the maid and reception service was not as good as in 2024. We waited a whole day for reception to bring us a suitcase stand so we could unpack.The quality and variety in the buffet was not as good as in 2024, but the service was excellent. In one of the a la carte restaurants we waited about an hour to be served. We commented about how very slow the service was and were told that if we want faster service to  [... read more]go to the buffet. The entertainment staff was energetic and creative. Bar service was efficient and quick. Room towels were scarce and sometimes we had none. Beach towels were often unavailable. We may return because the location is excellent, and there's always plenty to do. Generally the staff was friendly and welcoming.

Never disappointed at Gran Ventana !,

We enjoyed our stay at Gran Ventana immensely. The friendly staff, amazing, food choices, and Beautiful facility is the reason we continue to return to this resort. As return guests, we were to a fruit, platter in our room rum and banner on our door. Also, they host a party for returning patrons with a band and a buffet to thank us for our return.

Hidden gem

Staff were great, food was great, rooms were clean , cleaning the resort constantly, I expected a basic resort but surprisingly it exceeded my expectations! Beach was clean, nice pool, a la carte were delicious Thanks for recommending Louise !

Meh

Nice beach. Lots of vendors who make it impossible to relax. The resort is small which I appreciated however we were stuck over across from the main area in overflow by the quiet pool. Our room was huge but backed onto a fence/roadway which was terrible. No view whatsoever and a restaurant beyond the fence with loud music and talking late into the night. Mornings were woken early by cars. Room is very dated. Shower terrible. You can tell no money is put back into the hotel for upgrades. Staff ar [... read more]e great. Buffet is very repetitive. Hot food is not kept hot. Not very sanitary for food. A la Carte restaurants were so bad we canceled our third. Pools are dirty and with thatched roofs over the bars the pools are full of bird poop and not well maintained. Overall dirty feeling. Beach is the best thing about this resort. The beds are hard as rock. Also you get one bottle of water and two beer in your room only every second day. No exceptions.

Loved, loved, loved!

This was our very first trip out of the country for my husband and I. The resort was amazing, everyone was so nice! The pools were beautiful and clean, the tiki bar was gorgeous, easy access to the beach and it was so nice! Our first time at the ocean, the vendors were plenty but not pesky. If you told them no they smiled and moved on. Our room was nice, a bit of an issue with noise due to backing onto what appeared to be the employee and delivery entrance. The a/c worked but only at arctic  [... read more]freeze and if we turned it off it was too humid and hot. The buffet was amazing. The food was sooo good and so much variety. The pasta station was my absolute favorite but hubby loved the omelette/egg station at breakfast. We loved Rosa greeting us every day at the buffet entrance and she was so helpful if we were looking for some water or coffee. Entertainment was great! I loved watching the dancing and they were so great at getting people to join in the fun. We enjoyed our stay so much that we are planning on booking this again next year and taking our teenagers this time.

Amazing time

Resort was great.The food ad the beach were great.pools were awesome to. The staff was attentive and the grounds were well kept.Snorkeling right off the beach was amazing.water was nice and calm every day.will definitely go back next year.