Adequate

The plane was good but it was old and dirty. We did however get a small meal. Staff was good. Hotel was good. Food was adequate. Rooms were good. Went to an ala carte and was very good. The areas on and around the resort were very nice and clean. Beach was nice but could not go into the ocean as it was very very wavy (we were told it is always like this). Rented a quad to go to other 2 beaches (Parieso and Serenis) that were just beautiful and went into the ocean there. We had to call [... read more] front desk everyday to tell them that we had no water to wash/shower. They always told us that they were working on it. Overall we had a good, relaxing vacation and the view from our room was fantastic (3024).

Spring Break

It was the first time for myself and my daughter (11) to Cuba. Our vacation was awesome, we are planning on going back. The people at Sol were so great, they took such great care of making my daughter. They all new her her after day 2. As long as my daughter is happy I am happy. We can't wait to go back next year, if all goes well

Great resort and beach, but avoid travel with Cubana airlines

Decent rooms and service, meals quite reasonable, very attractive layout. Initially booked into a room at noisy end of resort, which may be fine for some who like loud music, drums, bass late at night; we didn't, and were able to switch rooms and move to the quiet end of the resort. Sun, beach, water and quiet rest were the main attraction for us, which we managed to get a lot of in our two weeks. Less tolerable, however, were the periods of no water availability in the rooms, sometimes for exte [... read more]nded periods. with no warnings. Our main complaint would be that the tripcentral agent had not warned us about the shoddy and unacceptable airline, Cubana. Delay out of Toronto was 4 hrs 37 min, not getting us into our room until almost 3 am.Then two weeks later, on the return, a late departure again from TO, so our departure from Cayo Largo was delayed 5 hrs, not arriving in TO until 5 am!!!!!.No apologies, no explanations, obviously no compensation, absolutely terrible service on the plane, as if passengers were cattle. Totally bush league, and inexcusable. Had we read about Cubana's reputation, we would have selected otherwise. But I hold tripcentral in part responsible, for not warning us about this poor excuse of an airline.

Nightmare resort

Hi Nicolle, Sorry to complain about but several disappointments. Sunday night on arrival one hour late was no food available for us. None. Yesterday we have to ask for help to open the balcony door because was stacked. Also we had no water at all in the afternoon until 6 PM. Same water problem today. After 2 days of complaining about the TV functionally (remote) only today was fixed. No towels in the room today until we called for it. I will contact the Hola Sun and the management tomorrow. [... read more] Any suggestion? Regards, Peter. Hi Nicolle, Just had a meeting with Hola Sun rep and explained all what was described in the e-mail to you. She contacted the hotel management and she came back at the desk with her. The hotel want to 'compensate' me by letting us stay in the room in the departure day until 5 PM instead 12:00. The Hola Sun rep she suggested to complain to you for compensation. By the way it is the third day without water. Is 6:08 PM and is no water available. Please consider actions to satisfy your unhappy customers like us. Hope in a favorable solution. Best Regards, Peter. Hi Nicolle, Sorry to complain about but several disappointments. Sunday night on arrival one hour late was no food available for us. None. Yesterday we have to ask for help to open the balcony door because was stacked. Also we had no water at all in the afternoon until 6 PM. Same water problem today. After 2 days of complaining about the TV functionally (remote) only today was fixed. No towels in the room today until we called for it. I will contact the Hola Sun and the management tomorrow. Any suggestion? Regards, Peter. Hi Nicole, Sorry, nothing changed. Just 'promises' This is the fourth day that is no water available PM. Is 5:40 and is no water. Hola Sun girl is trying again to talk with the hotel, Said that is a general problem and can't be solved. Hope after 6PM. Also no coffee available ath the lunch restaurant. Hope you have a solution for this problem. Wish I knew about that and I will travel somwhere else. Tripcentral said nothing about. Regards, Peter. To customerservice@tripcentral.ca Today at 3:53 PM Dear Sir, Madam, Please find here a chain of e-mails between I and Nicolle about the problems encountered at the Sol Cayo Largo this month , March12-19,2017. In the last 2 days we avoided to go in the room before 6PM because lack of water.The Hola Sun girl told me that they deliberately switch the water supply between hotels. ‎For instance this week Sol Pelicano has permanent water. I had wish to know that then I would book to the Pelicano. I Feel like somebody taken advantage of me. Should I write about in Trip Advisor or CBC. I booked vacation with Tripcentral in tha past and the last one in January,2017 we had to cancel it because my wife father died. I hope in a favorable solution for us. Sincerely. Peter Simedrea

Beautiful resort

First impression very good, lovely reception area and grounds, spacious rooms, and beautiful gardens. Beaches are so white and fine, probably the nicest we've ever seen but the ocean waves were rough which was fun but a couple of red flag days made swimming difficult. We prefer the ocean but due to high winds could not enjoy it every day. The pools were beautiful too. The food was good but sometimes variety limited probably due to a small island and not getting regular delivery of product.  [... read more] Overall a nice place to visit. Although most staff were very nice and helpful, we found some were a little unhappy and disgruntled. We heard they work 20 to 30 long days straight which would make anyone moody. Best part is proximity to the airport - 5 minutes!

Great Beaches!!

If you are looking for great beaches where you can walk for miles, this is the place for you!! Beautiful white sand and crystal clear water. Hotel and rooms a bit dated but kept very clean. Had a standard room on the second floor. Room was spacious and clean. King size bed was comfortable, vaulted ceilings made the room seem bigger than it was. Food was okay in the buffet, could always find something to eat. Staff were very good and friendly, always had a smile and greeted you warmly. Treat them [... read more] with respect and they return the sentiment.Only issue we had was with a 6 hour delay on the way home, not sure would use Cubana airlines again.

Had a lovely time

This resort has beautiful grounds, a great pool, nice bars, the staff are wonderful. Best beach ever: wonderful turquoise water and white sand! Nearby Sirena and Paraiso beaches are fantastic "virgin" beaches to visit. The suites are not luxury, but everything is clean and there is hot water and good water pressure. The food is plentiful and varied - though not gourmet, but one doesn't go to Cuba for gourmet food! Would highly recommend lunches at the beach restaurant, overlooking the ocean.  [... read more] There was lively entertainment nightly provided by an enthusiastic troupe of talented dancers - plus one gets serenaded by a wonderful Cuban band of equally talented young musicians playing a variety of Cuban standards, both new and old. Great time all around!

Sol Cayo Largo- Wonderful Vacation destination

The rooms and public areas were all clean and well maintained The pool looks to have been recently refurbished The staff were all exceptionally friendly and polite Of course the beach was spectacular and you could walk for miles on white sand looking at the aqua green water I was onderful

Repeat Customer

This was my second time at Sol Cayo Largo Cuba. Friendly and inviting staff. Amazing beach. I recommend a beach front massage with Luis. Great deep massage therapist. Say hi for me. (Cristina in Canada :) Fresh food. Rooms are good. I'll definitely be going back

GEM of a trip!

Having been in Cuba numerous times, our expectations continued positive. Our choice, Cayo Largo, proved superb as this is an island that holds natural beauty: dunes, pristine white powder sand, azur ocean on the south west side of Cuba. This island has no inhabitants--- hotel service personell live in a specifically built village where they reside during their work term. Sol Cayo Largo Hotel is one of the earliest hotels built where we enjoyed large, spotless clean room on the upper [... read more] floor in one of 38 2-3 story buildings on coral dunes. Facing the ocean, sunrises were spectacular. The staff are very helpful, caring and most friendly...one is never pressured anywhere, yet everything is available within. Food is ample, varied and wholesome even though everything is brought in from the mainland. Grounds are very well maintained with crystal-clear salt water pools and beyond the dunes lies a long white powdered beach where ne can walk for hours or swim at leisure. It is the pride staff has in giving their best to guests was evident---and THAT makes a great holiday! One can take part in many activities provided on location or the island without the tumult of tourists---it is easy going, based on one's choice in time and place! Sol Cayo Largo Hotel is a place to relax, re-energize and respond to nature's beauty in a setting one will remember as AWESOME!

Best hotel on the island

Sol Cayo Largo is a quiet hotel. Best beach since the storms washed many other beaches away. Grounds are kept up and has a wonderful tropical feel. Huge pool with plenty of chairs and locations to choose. Love the beach. Food is limited and repetitive. One can always make a meal out of what is offered. The week I was there most guests were in bed by 11 but a number of true Canadians would make use of the 24 hr bar. Lovely staff.

Fire in my room!

Durant mon séjour, il y a eu un feu dans la boîte électrique de ma chambre d’hôtel. L’incident s’est déroulé vers 7h, alors que j’étais encore endormie. Il n’y a eu aucune alarme d’incendie qui a été déclenchée. Ce sont les voisins des chambres d’en face qui ont vu les flammes et qui ont alerté les voisins de ma chambre. Un vacancier a éteint les flammes à l’aide d’un extincteur. J’ai été réveillée par la fumée, l’odeur de brûlé et le bruit des vacancie [... read more]rs. Par conséquent, je suis restée plusieurs minutes dans ma chambre remplie de fumé noire. Lorsque je me suis réveillée, la fumée était très dense et je pouvais à peine voir où j’allais. J’ai eu de la difficulté à sortir de ma chambre. J’ai eu très peur pour ma vie. Lorsque, je suis sortie, j’ai éprouvé des difficultés respiratoires, ainsi qu’une sensation de brûlure dans ma gorge. Mes narines étaient complètement noircies par la fumée que j’ai respirée. Je suis de retour à Montréal et j’éprouve encore des symptômes respiratoires pour lesquels je suis sous investigations médicales. L’absence d’alarme d’incendie aurait pu me coûter la vie, si les voisins n’avaient pas réagit. En raison de mes difficultés respiratoires, je n’ai pas pu faire de plongée sous-marine alors que cela était le but de mon voyage. La réponse du manager de l’hôtel a été plus qu’insatisfaisante; suggérant au début la possibilité que je ne puisse même pas changer de chambre. Après plusieurs plaintes de ma part, j’ai obtenu un changement de chambre (qui n’avait plus d’eau et d’électricité), j’ai dû insister pour consulter le médecin de l’hôtel. J’ai perdu pratiquement une journée de vacance à négocier avec l’hôtel, à consulter un médecin et à changer de chambre. En guise de compensation, on m’a offert un «late check out», ainsi qu’un massage de 30 minutes. Compensation que je trouve nettement insuffisante, compte tenu que ma vie a été mise en danger et de tous les inconvénients qui ont suivis.

Wonderful Holiday!

Returned a couple of days ago from the Sol Cayo Largo after a fabulous week's holiday! I am missing the sun, sand and surf already!! We chose the Sol based on the many great reviews it received and took into account that there were some not so great reviews as well - all with a grain of salt. We couldn't have chosen a lovelier resort for our time away. The Sol Cayo Largo is not huge so there is not a lot of walking great distances to get to anything. The grounds are beautiful and kept up so t [... read more]hat they remain natural and tidy at the same time. The resort itself is the nicest I have been to in Cuba. It is clean and has charm - a great combination. Cayo Largo has its own airport so you are five minutes away from your hotel after you get on the bus. Check-In was great - efficient and quick and then off to your room. The rooms are large, I was really surprised how large! We had rooms in building 18 right by the walkway down to the beach. We couldn't have picked a better spot - lovely and peaceful and the sunrise each morning was glorious from the balcony. Hearing the surf all the time was an added bonus. The rooms are kept very clean and they may be a bit outdated for some but I really couldn't find anything to complain about. Nothing fancy but the beds were comfy and the shower worked all the time. The TV worked but I only had it on to check the weather, which was perfect every day! The food in the buffet restaurant was really good - there was something for everyone so you won't starve if you go there. The pasta station was always very popular but the main buffet had some nice choices. There was fresh fruit and veggies all week so we were very happy. The snack bar (outdoor restaurant by the pool) was terrific and you could get a burger or a pizza or pasta. The beer was cold and the service was great so again, no complaints. We didn't try the a la carte restaurants as we were happy with the choices at the buffet. Service in general was really wonderful - these people work very hard and always have a smile to share with you. Customer service is never an easy job but everyone was more than happy to help out and get you what you wanted. Beach - simply perfect! The nicest beach on that stretch by far. There were always plenty of lounge chairs and you had lots of choice for sun or shade. The water was a bit rough but we managed to get in and play around in the surf regardless.There are people who go topless - if you don't like it, don't look! Pool - we were in it once for about an hour and it was nice. We are more beach people but those around the pool were having a good time and there were no shortage of chairs there. Other beaches - the two other beaches on the other side of the island (under 10 minutes by taxi or shuttle bus) are spectacular and the water is very calm. We spent three days at Playa Sirenis and it was just heavenly. Again, lots of room so you weren't feeling over-crowded. So, the taxi is 2 CUC each way per person and the lounge chairs are 2 CUC for the day. Drinks are cheap and there is a restaurant there as well. The Sol will make you a lunch to take with you if you tell the front desk the day before you go. Pretty basic lunch - meat on a bun and some rolls and a pop. Exchange rate - the exchange rate at the hotel isn't great but if you fly in after the airport exchange closes you are stuck - no banks on the island. Not a huge deal but a bit annoying. We didn't watch the shows in the evening so I can't comment but we saw some rehearsals and it all looked good to me. Other We took bug spray but didn't need it at all. Still, a good idea to take it with you Wifi is about $2 for an hour's worth and you need to be in the lobby to use it - I didn't get my full hour (or even close to it but no big deal) So, if you are looking for peace and quiet, sun, sand, surf and friendly people - this is the place for you! We're already planning our return trip!

Beautiful grounds and beaches

The people were very friendly and helpful as needed. The food was satisfactory. The rooms were in desperate need of updating and refurbishing, although clean. It was terrific to be only a 10 minute ride to/from the airport.

Sol Cayo Largo

The staff were really great. The food was adequate - a little more effort would have gone a long way to making it very good. The room was spacious but tired looking and in need of some TLC. It certainly was ok. They lost some beach since last year but there was still lots so walking the beach was great. The swimming was great in the pool and ocean. The a-la-carts were not very good so I wouldn't bother with them again. It was no crowded and it was nice not having to worry about having a l [... read more]ounge chair to sit on. I would return again but before I committed I would google earth to make sure the beach was still there - Sol Pelicano has NO beach now and I was shocked.

Good Resort.

Grounds and beach were beautiful! The food was simple but good.They have a barbque every day by the beach and the view from the restaurant is beautiful. Room was nice and comfortable. The pool was really nice. They also have a great Cuban house band.

Sol Cayo Largo-A very nice resort!

Grounds were kept beautifully and was pretty lush considering the locale. Room was spacious and bright and the bed was firm but comfortable. Those over-wide pillows took a bit of getting used to. Washroom was a little run down, but I had no issues with the water pressure and the hot water was always available. Others had issue with pressure, but I lucked out. I was far enough away from the activity and my window faced towards the ocean, so didn't have any issues with the noise level [... read more] that some of the other people had who were closer to the main stage/bar and faced that way. The beach is beautiful and the sand was fine and white. We had a bit too much wind so the red flag was up almost everyday and swimming or snorkling from the beach was not in our cards, but playing in the surf and walking the beach was amazing. Only thing to be aware of is that there is a clothing-optional end of the beach where you may not want to take your kids. You can walk from one end to the other passing (and going into) the other resorts. The pool was cool, but once you get it, it was very refreshing and was super clean. Always tons of loungers both by the pool and at the beach so you don't have to send your husbands out too early to stake out the seats. The main bar was our hub where we met for coffee (best I've had in Cuba) and drinks before deciding where to next. The bartenders were super friendly and efficient!! Don't know how they do it. Never had to wait too long for a drink or two or three..... Food was quite good but pretty much the same each day with the exception of the main courses. There was lots of great fish grilled fresh to order and the cheese selection at dinner was really great! Their soup was always good so go for it. The lunch BBQ line up was a bit slow and often they ran out of chicken quickly, but worth the wait. Send your spouse and order for 2. The snack bar had the best drinks and those pork sandwiches...yum! Of course the fries are a must. I said I would only have it ones, but I managed to break that promise time and time again. We did the ala-carte twice. Once at the beach restaurant which was really good, and once at Las Trinas, which was okay. I would have preferred the buffet to Las Trinas, I enjoyed the atmosphere but the food wasn't that great. The massage at the spa was the real deal. You can ask for "hard" and they give you one exactly as you would get in Canada from a trained masseuse. They had all the right techniques and well worth the 25 cuc. We had 2 each. As usual, the staff was incredibly friendly and very helpful and engaging. We took the Super Reef Excursion and thoroughly enjoyed the day. The second reef was definitely better than the morning reef, so don't skip it. Lobster was delish. All in all, even though we didn't get to do much swimming at the beach, we had a great time and would definitely recommend this resort.

It was OK.

The hotel itself was nice. Problems with water in the rooms, showers sometimes had no water and toilets not flushing. Food was good and lots of it if you weren't too fussy. Our travel rep was never available at the times she indicated she would be so we constantly had to track her down. Beaches are beautiful. Our one snorkeling excursion was wonderful, lobster lunch was delicious. Hotel grounds were nice. Hotel staff in restaurants and bars were very friendly and helpful. Would only reco [... read more]mmend to friends that were looking for a cheap vacation.

A relaxing vacation

Sol cayo Largo is a great value if you're looking for a quiet spot on a stunning beach. The rooms although dated offer everything you need and service is top notch. A quick bus ride or a rented scooter will take you to two different beaches which are among the best in the world. The food is "Cuban"....you won't go hungry but again it's Cuba.

Best Resort in Cuba

The resort and beach area are amazing. If you love walking on a beach, this is the place to go - the beach never ends and easy to walk. The room and view from the balcony were wonderful. The restaurants and food selections are the best I have experienced in Cuba, and all the staff were very friendly, helpful and accommodating. I would highly recommend this resort for those interested in an adult focused vacation.