Amazing!

Service was a hit or miss. But everything else was perfect! Food was amazing at all restaurants. Morning coffee was much needed! Rooms were gorgeous. Too much to do with too little time! Definitely need to revisit.

Incredible Resort

To be honest this will be short and sweet. Everything was incredible Food Service Activities Access to other resorts .The only negative water on the beach has a lot of seeweed did not swim in ocean at this resort at all.

Beautiful resort for pool people

This was hands down the nicest resort we've been too. And if they ever get the beach fixed to be at least swimmable we might not go anywhere else. For pool people this resort is nothing less than spectacular. The rooms were perfect, everything worked well, it was spotless and cleaned well daily, no musty smell from the age or humidity you sometimes see. The finishing were all high end and it reminded me more of a luxury hotel room in any north american city's downtown than a resort. By far the  [... read more]most comfortable bed we've slept in at a resort in the Caribbean. The food was also very very good. We really liked not having to line up and book the customary 3 a la carte restaurants. All the restaurants were available to us each night. Of course don't expect 3 Micheline star cuisine but if your smart about what to order you can eat wonderfully and I'm a foodie. My wife was also really impressed with the room service. The pools, bars, swim-up bars were all great. Our daughter had a great time in the big pools, the waterslide and the kids mini-waterpark pool. In fact we all did because thats the only problem with this resort. The beach is just terrible but more about that later. Another big benefit at this resort is they give you 1200$US in resort credits to use at the spa, some excursions, and selected items in the shops. My wife said the spa there was excellent and really enjoyed the service. We also took the entire family on an excursion to swim with dolphins which was amazing. They no longer have dolphins on site at the resort. the minor catch is you do have to pay the taxes. Definitely take advantage of this. Now that sad part. At the beach the sand is wonderful, soft and fine. There are lots of beach chairs and palupas mostly because nobody goes to the beach due to the seaweed. But the seaweed problem is massive. Each day we saw them carting away dump trucks of seaweed and working on the beach with big machinery. Literally dozens of dump trucks over the course of the day, and yet it didn't look like it made a difference. I should be clear, seaweed doesn't really bother me and I went into the water once. I didn't want to go back. I swam out a ways trying to get to a spot where there water colour looked to change hoping there would be a sand or rock bottom and it would clear. But the problem is more than just seaweed. The bottom actually feels like muck, seaweed and mud when you step anywhere more than 5 feet in. And the water is brown as a result and you can't see through it more than 12 inches. Its just not fun. For this reason alone we won't go back to the Moon Palace because we are beach people. I like to snorkel and the only way to do that here is to pay for excursions and snorkel somewhere else. One thing I should note is the beach at the Beach Palace Resort in Cancun is beautiful. Its not the best we've ever seen but its all sand bottom and blue waters and only a little bit of seaweed. Even my wife went in and loved it. There is a shuttle to take you there from Moon Palace or a taxi ride costs about 25$. You have full access to this resort as a guest at Moon Palace so if yoou are like us and need a beach day its not a bad option.

Good Resort with excellent facilities

Resort is in good shape with excellent facilities, clean and staff are all very accommodating and friendly, except for minor smell of sea water because of seaweeds thus swimming is basically limited to pool area only.

Best Vacation!

Very clean and spacious resort. Friendly staff. Huge pool. Lots of restaurants to choose from. Resort credit is a bonus but even if you decide to just rest in the resort they host their own shows/markets/live music so never gets boring. Enjoyed visiting Beach Palace/Sun Palace on their courtesy bus that goes to the hotel zone every day. RECOMMENDED!!

Incredible food experience!!

This resort would be near perfect if it had a swimmable beach! Found it a tad too huge but tons of stuff to do and loved having free range of all of the palace resorts in the area! AMAZING RESTAURANTS!

Amazing Resort!

Had a wonderful time! The food/restaurant variety was great! The hotel staff was beyond friendly and went out of their way to make our stay enjoyable! The beach was much better at their Beach Palace resort but they have a daily shuttle that can take guests there and back. Will definitely visit again!

Business yes vacation no

Good spot for business meetings, close to airport. But not so good for vacation. Beach is poor, entertainment is lacking, looks and feels like many big city hotels ... not like a vacation destination on the Riviera Maya in Mexico.

Amazing

I found the resort to be very customer oriented. The rooms at the Moon Palace were very spacious and and loved the decor. The housekeeping staff were very helpful. Loved the spacious bathroom and of course the jacuzzi tub in the room. I want to say enjoyed the Taco snack Bar/Pool area as we had the best service with your staff, especially Sergio. We would have loved to be at the Main pool, however it seemed to fill very early in the morning and was not able to get any seating. The transportation [... read more] from Resort to Resort was amazing as it was available so frequent. One thing I would request would be to have a International evening buffet rather than A la Carte dinners. All in all we had a fabulous time.

Simply Amazing!!!!!

Resort was awesome! Staff was amazing and Helpful with everything. Clean rooms, food was great, Shows were Fantastic. There was always something to do from playing Mini Golf to riding bikes, paddle boats and to events in the pool with the Entertainment staff.

Wow wow wow just a amazing vacation.

the service you receive in all areas of the resort are top notch , everyone is pleasant and are there to make your stay the best. the grounds and surroundings and views are breathtaking. no problem in finding something that you would love to eat for any meals , I can go and on , this was the best vacation we ever had , my husband enjoyed the golf as I did the spa. we will go back for sure. debra and sid

Amazing Resort

This hotel is luxury at its best. The staff at this resort are amazing they truly want to please each and every guest.Hotel is beautiful inside on a Grand scale. When you walk into the one of three lobbies, Nuzic, Grand or Sunrise it is beautiful. Check in was easy and fast. Our room had a King Size bed with a in room Jacuzzi large walk in shower and fridge which is stocked daily. Food at all restaurants was great and you could always find something to eat. 24 hour room service was a bonus. The  [... read more]grounds are amazing, well kept and manicured. All pools were clean and easily accessed. The overall cleanliness of this resort was impressive. I have stayed at several other all inclusive and this one is by far the best. The staff are on top of their game. Always looking to please and always smiling. It is a large resort however it is easy to get around. Shuttles move people to and from the resort sections quickly. This resort is totally amazing and we are already talking about returning next year.

Very nice

Well kept grounds with excellent service all round. We went down for a family wedding, everything went smooth! Love the Pub!! The beach food was very good, pizza, burgers, hot dogs, philly cheese steak, fish tacos etc. The fries were good as well......Brazillian....delicious! We loved the fact that you dont book restaraunts just walk up, get your beeper and go for drinks, wait for the lights! Perfect, we never had luck booking ala carts at other resorts. The pools were a bit chilly, but they imp [... read more]roved during the week. Would go back for sure!

Very Good time, truely a 5 star resort

The resort was very large but overall it was well maintained and looked after. The food was also very good and the service was some of the best I have ever seen at an all inclusive resort. I would say that I really enjoyed my stay and hope to come back sometime soon.

Best resort we've been to.

The resort itself is beautiful. How we were treated was even better. Friendly efficient, warm people. We did the all inclusive golf and it didn't disappoint. The guys at the course were amazing and we got to golf a gorgeous course for minimal cost with this package. Little touches meant a lot. Our adult sons were pretty excited about the beer at the course being included in the all inclusive! Also, the best food I've had at any resort. AND you could ALWAYS get a lounge chair at any time of day.  [... read more]It may not be right beside the pool but at least there were enough for everyone. The first resort I've been to where that was the case! We would definitely go back.

Great place with nice perks

Newly updated, very clean, amazing service all around, many choices for eating and food good. Lobby in Nizuc is amazing. Resort credits allowed us to do many things, golf, spa, swim with dolphins, wine upgrade, other attractions - you just pay the taxes. This made it very worthwhile. Very large resort with a lot of walking and also lots of options for pools, eating, shows, etc. Nice pools - only 2 or 3 are heated. Able to visit other palace resorts was also nice. Beach not so nice - lots of seaw [... read more]eed but amazing beach at the Beach Palace. Nice to be so close to airport - not a long drive.

Not quite as good as expected

Moon Palace is a very large resort. Although you know this going in, you don't quite understand until you are actually there. I stayed in the grand section which included only one al la carte restaurant and no real night life. To enjoy anything the resort has to offe, you either had to walk for more than a half hour or take a shuttle bus. The shuttle bus comes around every 15 minutes, but if you just miss the bus because it does not run on a specific schedule, or if the bus is full, you'd have  [... read more]to wait for the next bus. This could mean travel time up to a half hour to get to the restaurant for dinner only to wait another 45 minutes to get into the restaurant. Our room in the moon grand was beautiful and very large. More than we could have asked for. The only complaint about the room was thay our beds were uncomfortable and we woke up with back pain every morning. I did understand, from talking to a few couples, that the rooms with one king sized bed had much more comfortable beds. When our concierge asked how are room was, we advised we were a bit uncomfortable and mattress toppers were put on the bed. This only helped a little but was very much appreciated. The food at the resort was hit or miss. We had some great food. However, a lot of the food was a bit below the 5 star standard. The drinks were great and the premium alcohol is a nice touch. The service at this resort is probably the best service I have ever received Anywhere. This service is provided to everyone with or without tips. I always tip but the service was great before I could get a tip out of my bag. Because of the resort credits, we decided to have a massage. The massage was much better than expected and I was asked about how I like the pressure if the massage. The massage was the only thing we used the resort credits for. The beach, as everyone should know before going, is awful. the great thing about palace resorts is that you have access to other resorts when you stay at one location. We visited the Beach Palace where we were able to swim in the ocean. the ocean at the beach palace is beautiful and what you would expect at a cancun resort. The pools are what I'd supposed to make up for the lack of beach. This resort did not lack in beautiful pools. The only issue is that of the 5 or 6 I visited, most were too cold to use. I did notice that as much as the staff was there to help and serve there were so many things no one told us about. Here are a few for future guests: - Moon grand has an additional room service menu only available if you stay at that section - the disco is only open certain days and if you are staying in the grand section, you will not get the sheet of paper that lists the days - when going to the spa, you have use of other areas including hydrotherapy and sauna. This can be used before or after So plan some Extra time there. - if you are unhappy with the section of the resort you are in, they have no problem switching you to another section. Overall, I think this resort is a solid 4 star resort. If the food was a bit better and the service spread out better, it may have felt more like a 5 star. The owners are growing the grand section so I would expect more restaurants within the next couple years.

Amazing resort! Excellent food and service.

I loved the variety from all the different places to eat, different areas of the resort to visit, the pools were so clean, top notch drinks and service! The rooms are so nice, fully stocked bar in the room, nice big jaccuzi tub, excellent shower! The only complaint I can think of is the location. The resort isn't right on the Cancun strip, so if you are thinking of just walking around, it is a 35 dollar cab ride. But the resort does provide a Shuttle to and from Cancun. The most amazing thing is [... read more] you can visit any Palace resort and eat and drink for free. We went to Playa Del Carmen for the day and ate at the palace resort there instead of paying for a lunch. They are very helpful with anything that you need, we didn't find an excursion to Tulum that fit our needs, they set up a private van for us to rent with a driver! I would go back to this resort for sure! I miss it already!

Best service ever imagined !

The Moon Palace is a great experience for all family members. The large complex gives you plenty of opportunity for dining, swim, sports and excursions. The service level surpassed our expectations. The staff are kind, humble and fun to be with. The Golf course is stunning and the spa is clean and provides a relaxing journey. A sunny stay at the Moon Palace.

Great Resort

This is the best resort I´ve ever been. The staff was helpful and very nice. Everything was very clean and tidy. The room was absolute luxury. The food was just excellent. Pool area was nice and clean.