Great beach, and fantastic staff

I was lead to believe this resort was adults only. It's not, and we were wanting an adults only resort. That being said, the beach was fantastic. They have a waiter on the beach serving drinks. We spent no time at the pool. The resort was very well kept, including the grounds. And our room lovation was great, beachfront. (Most rooms at this resort have oceanviews. We had a bit of difficulty getting a reservation for the steak house (only one night). Staff at the buffet were great, especially the [... read more] omlet guy:-) I would not recommend the spa. Massage and pedi not up to par.

Elegant fun!

I had a wonderful time at the Riu Palace Tropical Bay. From our initial encounter with the front desk staff, to the bar staff, to the housekeeping and finally to the animation team....Everyone was extremely positive, kind, helpful and sincere. They made me feel like a valued guest as they often remembered my name and took time to have nice conversations with me. Sharon at the 24 hour bar was a gem, Jemaine in the dining room was charming and the spirited animation team (in particular Chicken and [... read more] Sweetie) really made each an every day. The dancers were phenomenal (Megatron , Chicken, Popsicle, etc.) as they are well trained by their very talented choreographer. The resort and grounds were pretty and the food was delicious, but the staff made our trip so much fun.

Great time at the RIU Tropical Bay

The Hotel is beautiful as you enter from the front. Reception was well organized and prompt. Our room was a standard room but with a king bed. The room was small but suited our needs. The room had a full bar, with mini fridge and coffee maker. The beach was marvelous and there are plenty of loungers. The non motorized water sports were great to have and I would recommend everyone to bring their own mask and air mattress for a leisurely day at the beach. The dining and buffet rooms were great. Th [... read more]e food was delicious and there is a great variety. The evening entertainment was standard, comparable to any other resort. Visitors should be aware that this resort does not have a disco so things are pretty quiet late at night. The only disappointment was the pool area. The pool is small and can be crowded. The loungers are quite close together and the area can get noisy. But the beauty of the beach makes up for it. And I should also say that the sunsets are the best in the world.

First Class Resort

We were very impressed with the first class service we received from all the staff, attending to our every need. The food was excellent with lots of choices, always something different every day so the buffet never got boring. The a la carte restaurants were also very good with wonderful service staff. The beach was beautifully maintained, always clean, and the ability to walk for quite a stretch around the bay was appreciated .... to work off some of the extra calories gained from the buffet! T [... read more]he room staff did a good job every day and it was a bonus to have a coffee maker in the room, as well as the liquor dispenser. All in all a great, relaxing, pampered vacation, although we found that a week is not long enough.

Great resort. Will come back again

The resort was great. Rooms were clean spacious and nice. Food was fantastic. Great selection and always a Jamaican section which we loved to have choice of eating local foods! Entertainment was good. Liked how they showed you a bit about Jamaican culture. Beach was amazing. Water so beautiful clear and warm. Staff were friendly.

Amazing beach, average resort

I've been to different resorts and this one didn't measure up to others. The restaurants we're average, the entertainment was average at best, only one washroom on resort, not very close to anything, rooms didn't get cleaned very well and way to much staff trying to sell you "stuff", but the beach was extremely nice.

Not a Riu "Palace"

First all the pros - loved Jamaica, beautiful clean beach, friendly staff, fun entertainment and amazing food including grilled lobsters at the beach - delicious tropical fruit and good variety. Cons - were mostly room related - phone in room did not work the whole week, room cards kept deactivating and door mechanism was faulty, safe was not working, fan cords broken so cannot reach them, toilet paper holder broken, queen beds not clamped together for couples (kept splitting apart), no elevator [... read more] so guests with problem knees should be aware. Switching rooms hard as they are fully booked. Only 2 pools. All in all would accept the negatives if we had not paid $4,670 for a supposed 5 Star Riu Palace.

Expected better standard for what we paid!

Definitely not 5 star. The check in was good as we were only 2 couples. Considering that we were new guests the hotel should have made sure the facilities in the room were in order. The shower was not working and we were told it was "locked" and the fridge was not stocked. Some days the bed was turned down for the night other days it was not. The towels and toiletries were not replaced on a daily basis. On Valentine's day others rooms were given champagne and chocolates while we only got the cha [... read more]mpagne. One day when I asked whether they would be replenishing a specific fruit that had run out, I was told they would check with the supervisor but no one came with an answer. The beach was good. Entertainment was good although the shows clash with the late seating of fine dining restaurants. There could have been music for dancing after the entertainment. The food was good.

Good times

everything was what you wanted busy or not. the rooms were well maintained as well the grounds. the food was the best we've ever had.the beaches were some of the best we've been at. The shows are excellent and the event staff help make wonderful holiday

Beautiful Resort

Beautiful resort on seven mile beach. Service and food were exceptional. The bathrooms in the rooms could use an upgrade but everything was clean. Thank you so much to our wonderful servers Winston, Sherean and Powell, to name a few, for making us feel at home and welcome.

Great vacation, strongest asset is the staff

Transportation with Sunwing - forget about paying extra for Elite plus status, all you get is the option to board the plane first and a separate desk to check-in and a little more leg room and baggage allowance. Unlike other airlines, you do not get special drinks or meals. Check-in at the hotel: 5/5 - courteous staff, quick, efficient and very helpful. The staff at the main desk were always available to assist Restaurants: 3/5 - you could only chose two sittings 6:30 and 9:00, the first is too  [... read more]early and the last sitting is way too late. The food was excellent in the specialty restaurants, the service was a little slow but well done, the decor in the restaurant was appealing and the staff were very professional. The buffet had ample choices (something for everyone) and the staff were positive and very attentive to their customers' needs. Bars: Great choices, Tangueray gin, baileys, champagne, excellent martinis and a variety of tropical drinks - the staff were very professional and appreciative of any tip they received Beach: no palapas so need to set-up by trees to get some shade, no need to rush in the morning to reserve chairs as there were plenty for everyone. Loved that the aquasize was offered in the am in the ocean but the session was way too long (one hour). Great beach to walk, take time to visit the vendors between the two Riu hotels, they have competitive prices and cool offerings! Pool: no quiet pool, the only pool available was a pool with a swim up bar. Best to use the pool in the morning before it gets cloudy!! Guests settle at the bar in the water and don't move for hours - you figure it out :) Beach vendors and entertainers - love them, they are respectful and never pushy Animation Team - young flamboyant and energetic team, they add a lot to the vacation experience Lobby bar (24 hour) - was closed for renos for most of our stay but by far the best drinks Grounds - well maintained Towel Service - very efficient and pleasant attendants Size and location of hotel - perfect, don't like big resorts and this one was perfect Rooms - very nice, fridge stocked daily, cleaning staff outstanding and decent deck Gym - equipment in good working order, open 24/7

WONDERFUL RESORT

WE WERE A GROUP OF 8 PEOPLE TRAVELING TOGETHER JOINING ANOTHER 40 FOR A FAMILY WEDDING, WE HAD AN AMAZING TIME. STAFF WAS VERY ACCOMODATING, FOOD WAS GOOD, BEACH AMAZING. ALL OF US WOULD TRAVEL TO THIS RESORT AGAIN

Excellent Vacation

The RIU Palace Tropical Bay is a great resort. The beach and grounds were kept very clean. Excellent service from all staff. The food and drinks were amazing, especially the jerk chicken on the beach.

Beautiful resort

This resort was very well maintained including the best beach and water for cleanliness(no grass or rocks in water).The restaurants were very clean but the system for booking is totally outdated(standing inline at 7:30 am for the next day??) the only thing they need to do is add some bathrooms at or near the beach as you have to walk all the way back to almost the front desk!

Very Nice Resort

Amazing Beaches and pools, The staff was great, The property is clean and well managed. The day time entertainment was engaged and lively, some of the evening shows could have been better. The food had a nice mix... but could have been more local.. Really enjoyed the Jerk Hut.... Yummy!!

Great resort!!

This was my fourth time staying at the Riu Palace Tropical Bay in Negril. The resort is fabulous!! Beach is amazing. No problem finding loungers in the morning. The food at the resort is great with lots of variety. Try the Jerk Chicken.... The staff at this resort are very helpful and friendly, always greeting you with a smile. The entertainment team is awesome and they work hard to make sure you have a good time. I would recommend this hotel to others and I personally will be going back.

Very relaxing resort

Very we'll kept resort with a great location. Service was second to none. Little older but would recommend it to any one wanting a laid back vacation. Beach is the best I have seen. Pools are a little small and bathrooms are a walk from beach. Food is excellent