Mixed feelings

This hotel is well kept. BUT, we never had (and we've been in at least 20 resorts) a room so noisy. PROS -directly on the beach -well kept -the personel is nice and try to accomodate you -the beach is beautiful BUT just besides, there are plenty of garbage on the beach CONS -rooms are very noisy because the tiny tiny wall separating the other room makes you INSIDE the other room. If you paid for 2 rooms, then it's nice because they are communicating from inside but if not, and if you  [... read more]have a noisy neighbor - or if you have different schedules, like having young children and in the other room there are young adults - then it's nightmare -the food is ok but, sincerely, not that great. The big plus is the fresh juices that someone makes for you. But the food doesn't have a lot of taste and, the organization is poor (for example, we always had to wait a long time in line. Also, for Christmas, we were like 400 people but they had like 50 scampies... Or if there is a better dessert, there are only 40 portions for 400 people.... -BEACH: the boats drive too much near the beach, so you are confined in a little area and the boats have all the space and the sea to themselves

Amazing Resort

A fabulous resort...loved the size..everything was open...food was great selection...staff was fantastic.... Diving experience was great... Lots to see ..went into Cozumel by cab walked around the markets and cruise ship area

Very enjoyable stay !!

Visited the resort last week of November - Beautifully kept small resort. Grounds are lush,pools clean and room small but the maids keep them spotless, lots of hot water and AC worked great. Food good, always something to eat. The beach was outstanding

We absolutely loved it!!!

We loved everything about this resort, small enough that no matter where you are you are close to everything, yet you aren't crammed. There were plenty of chairs available at both the beach and pool at all times. The beach is so clean and well taken care of! The pool was immaculate. The food was good, we highly recommend the Japanese restaurant! The staff was so nice and the drinks were always flowing. We will definitely be back!

3 families in Cozumel

The hotel is very nice. The gardens are incredibely well Maintained. The rooms are nice and up to date. One of the best beach in Cozumel. Near all activities. As for the area for improvement, we were a group of 21 and 7 persons were sick. There are birds eating the food in the buffet and the staff does nothing. Bad choice of music in the buffet in the morning. Should be more relax. The food for lunch is always the same.

Georgous resort... should be 4.5 stars!

I've been to alot of all inclusive resorts and this was one of the best! We stayed her April 28 - May 5. The grounds were beautiful. The pools very clean. All the food was wonderful every single day! Workers were always cheerful. My daughter and I came for a week and I hope to return this fall with my husband

Amazing Resort

All is perfect!!! We are impressed of the resort stuff doing just perfect job. The a la carte restraunts are amazing. We suggest Italian and Oriental - delicious food. The beach cannot be better - the best place for snorkeling,diving and just swimming. We will definetely return.

Good Value Resort

The hotel was average. Breakfast probably had the least selection but they had the classics so it's not like you have to go without. Rooms were small, but clean. Amazing beach and service which made the average things okay. Entertainment was good and the island itself had lots to offer. All in all it was a good vacation for the price we paid.

Great Experience at the Allegro, Cozumel

Hotel is very clean, newly renovated rooms, food is very good, with a wide variety. Beach is amazing. Was a little disappointed that the palappa's/shade shelters were removed from the beach area. Would recommend they put them back. Hard to find much needed shade in +30 weather. Staff was very friendly and accommodating.

Allegro Cozumel

The hotel is small and ideal for family as it is easy to get around. Beach is great for snorkelling. Food is average. They need to improve the cleanliness of their pool by closing area early for maintenance.

Allegro Cozumel

If you like to dive or snorkel this is the resort for you...many tour boats to help assist ... if this is your first dive or have had many experiences diving in the ocean this is great place to stay. disappointed that there wasn't a coffee bar or even a bar to get a good cup of coffee. The a la carte's offered better and more appetizing meals than the buffet. Was disappointed we had to line up and wait for a table just to have breakfast and lunch.

Beautiful resort.

We spent a week at the Allegro and we loved it. The staff were nice and the rooms were very clean. It's not a huge resort but there are 3 pools and we never had a problem finding a chair by a pool or on the beach. We went to the Italian restaurant 3 times as the food was awesome. You need to make reservations ahead of time for the al a carte restaurants and sometimes they would say it was booked solid even though the restaurant was half empty at the time you requested. If you went the hostess [... read more] at the time that you wanted to eat sometimes they would accommodate you and let you in. I would definitely stay at the resort again. The beach was nice and the snorkelling was awesome. We rented bicycles for the day and the bicycle company dropped them off at our hotel for the time we requested and picked them up at the end of the day. We cycled the whole island and it was a nice way to see the island.

Gorgeous Resort!

This resort is beautiful. The grounds are kept extremely manicured and clean. The rooms are comfortable, beds are super comfy. It's a quiet resort. Not much nightlife so it's great for that really needed rest and relaxation. Saw allot of divers there. Boats coming and going all day with divers, of course because Cozumel is known for it's diving. It's also a a perfect get away for families with younger kids. They have a fantastic pool for the kids with fun slides (I was tempted to use mysel [... read more]f). The beach has plenty of chairs, never a lack of them and there's always one for you to use unlike other resorts where you have to get up early in the morning and throw your towel on a chair to reserve. Pool areas are the same, there was always a chair to sit at. Food was delicious. The buffet had a wide variety of food but seemed to be the same every day. We used 3 restaurants during our stay. We ate Mexican, Italian and Teppanyaki. All 3 of these restaurants were great, the food was delicious. Front desk employees were very helpful. Everything we needed or requested was taken care of and never with a displeasure. Everyone was always smiling and friendly. Exceptional personnel. We truly enjoyed our stay at this wonderful resort.

Mediocre Resort

This resort is fine if your focus is just somewhere to stay if you want to dive or if you have children and are happy to to sit and watch them play in the pool, but as a couple who don't dive and have no children it's not the place to go! The resort is dated and the food is not good. I spent the week trying to be positive and trying to find the good but don't feel like we should have to work so hard to find the positive in a vacation. Breakfast and lunch were bad, dinners were generally ok, b [... read more]ut myself and other members of my group had digestive issues due to greasy food etc Also the buffet area was so hot no breeze and no a/c. There was also a long lineup at the beach bar at any given time. Usually only one bartender on at a time. Tables & chairs in public areas were littered with empty glasses & towels each morning and not cleaned off until about 8 am. No free wifi even in the lobby (ppl who paid for it could not even log on and were so frustrated. If you go to the restaurant across the street however and buy food you can get free wifi) and no English movie stations on tv in the rooms. If you were confined to your room d/ t illness you'd have to watch hours of CNN. The Nexxus ppl were so disorganized with transport and although we were to be at the lobby at 3 pm for pickup the Nexxus guy (Ermillo?) showed up late and still had to make transport vouchers for everyone! We are not ppl who like to complain but this was not a great vacation resort overall, and I will definitely not recommend it to anyone.

Great resort!

Very nice resort, rooms were clean. Lots to do if you have kids, great pool for kids including huge playground in the pool with slides. Bartenders very friendly, awesome shopping in Cozumel. Love snorkeling or diving this is the resort for you. Oh yes the fridge in room was always full, awesome time. Needed some more entertainment on the resort at night, but all in all great resort.

Great Times in Mexico

I had never been to Cozumel, Mexico and I can honestly say that I will return. The hotel was very clean and everything was close. We decided to sit by the beach bar one day and it was wonderful as one side was beach and the other side was pool. The housekeeping staff were cleaning daily, even the rails on each of the porches which I was impressed with. All the staff were exceptional especially George (english translation) at breakfast and lunch. One day we asked for champagne/orange j [... read more]uice and Bailey's for our coffee and everyday he remembered and had ready for us. On his day off, he made sure that his co-worker was aware. The only negative thing I can say was no free wifi in the lobby. It is a very quiet resort, but a nice bar downstairs, instead of the inside sports bar would make a difference. I definitely would recommend this place to anyone. From the web you would assume it would be full of children with the Pirate themed pool but it it a place for everyone!!!! I definitely will visit Allegro Cozumel again.

Great holiday!

The grounds of this resort were very well kept. The rooms were very nice. The thatched roof added an authentic touch. The entertainment that we saw was mediocre. The food was good especially the Italien restaurant. The maid could have cleaned a bit better. I found the floor to be gritty at times. The towels were not always replaced. The beach was good. It would be nice if there was a comfortable place to sit out after dinner to have drinks. We had a great time and I would return here.

Value for money

Clean rooms, grounds and amazing staff! All staff are so friendly and eager to help from Sergio at the front desk to Monica who greets you at the buffets and to Jorge who brings you your water, coffee and yummy alcoholic beverages ! Stunning beach with the most amazing sunsets oh and you get service on the beach for your drinks ! Loved it, recommend it and would go back !

Fantastic spot!

Best trip we've had, and we've been to Cuba, DR and Mexico before. What a paradise this is! Stunning beach, well manicured grounds, not too big. Everything you need for a fantastic stay. Food was great and varied, something for everyone! Drinks were good and free flowing. The staff was outstanding. Special thanks to Benjamin, Rafael, Luis, Erik, and Libia and Marina at the concierge. Our first room had a small flood issue and they handled it perfectly, upgrading us to a premium level room and ma [... read more]king sure we had everything we needed. We went into town and had a great time exploring some of the local culture. Some of the main strip can be pricey as it's cruise-ship oriented but don't be afraid to explore a few blocks deeper into town. Snorkelling off shore was a ton of fun and we saw a lot of colourful fish, cuttlefish, stingray and a barracuda. Fantastic for kids, with a large splash park and activity area, but this time we went without ours and there were plenty of quiet places for adults to sit back and relax. I would go back to this resort in a heartbeat. You can see they are working hard at keeping it at a high level, with much maintenance and updating going on daily (tending to the grounds, touch up painting, improving structures etc). It really felt like a little slice of paradise. Rooms on the upper level are loud, that's true. There was a bird who landed on our thatched roof each morning to sing and sometimes you'd swear he was in the bed beside you. But that didn't really bother us too much. If you want a quieter room, ask for one away from the main paths/pools and on the lower level.

Great Resort

It was a clean resort and well laid out making it easy to find what you needed. For the price that we paid, it was fantastic, rooms were clean and beds were comfy and staff were friendly. Snorkeling directly off the beach was decent with plenty of fish to see. I had only one real issue with the resort in that it didn't have a 24 hour snack bar, which isn't the end of the world but would have been a "nice to have".