Great Beach!

We went there as a family of 5 the first week of January. It was a busy time at the resort but everything run smoothly and was perfect. A bit noisy at time where our suite was located but our suite itself for family was just what we were looking for so we do not complaint. The beach was perfect and the sea was warmer than the pool. Buffet was good but speciality restaurant were not worth it though. I would still recommend the Riu Jalisco, for the quality-price, it is certainly the best.

Relaxing Vacation

The weather was beautiful everyday. The sunwing flight was delayed both ways of the trip. The resort had amazing and friendly staff all over. It was clean everywhere except for some cigarette butts on the beach. Fitness room was well equipped but the hot tub was closed the whole time. Overall good experience.

Wonderful place !

Our 3rd Rui we had the pleasure of staying at.. great bang for your buck ! We stayed 2wks and had absolutely no complaints! Clean rooms, clean public bathrooms, clean restaurants.Would recommend to couples & to a family.

Wonderful resort!

The resort was beautifully kept and the rooms were updated and clean. The restaurants had delicious food with lots of variety. They could use more servers as you had to wait long for drinks and food. The beach was gorgeous with lovely palm trees providing plentiful shade.

Great resort!

My family of 6 and my parents enjoyed a week at the RIU Jalisco. The resort is beautiful with immaculate grounds and the rooms are well kept. The lobby could be updated but that really didn’t matter much. The buffets and a la carte restaurants had great food. They could really use a more casual beach grill that allowed beach attire. The staff were very friendly but they could use more servers everywhere (bars/restaurants) The beach was amazing and our favourite part was all of the palm tre [... read more]es providing shade. We would definitely return to the Jalisco.

Amazing resort

No complaints, I enjoy every minute I was there, we would definitely love to go back.the food ,shows, people were just amazing, the staff were constantly fulfilling their duties and responsibilities.this is one of best vacations I went on .

RIU JALISCO

Overall the hotel lived up to its 4plus rating. Food was very good and the beach was perfect. Loved that we could walk for miles along the beach. The room was clean however needed a little TLC. Service and staff were pleasant and helpful. We had an amazing time and we’re very pleased with our choice.

How do you spell fantastic?

I've been to a few resorts and hotels down in Mexico... Cabo, Mazatlan, Huatulco and (a long time ago) Puerto Vallarta. Last time we went to PV, some twenty years past, we stayed at Royal De Cameron and it was a lovely experience, so we decided to visit the town again for our 20th anniversary. This time though, we stayed at the Riu Jalisco and it turned out to be the best place I have stayed at, bar none. I should point out though, that it takes nothing away from our memories of the De Ca [... read more]meron. We visited again on this trip and it's still a warm and welcoming place. Everything at the Riu oozes happiness and comfort, the staff are all super well trained in customer service and smiles are as natural as the unending sunshine. The food is just top notch, really anything you want,cooked any way you want it and always delicious... you can't get any better than what these guys serve up no matter what the claims of the fancy restaurants are. The buffets are so good that you don't really have to bother with the specialty restaurants, we tried two of them but to be honest it wasn't worth the palaver of waiting for the dish to be brought to your table... I prefer to dig in myself! Waiter service was friendly and helpful, they were all well groomed and immaculately uniformed.They made sure your plates were taken away so you could carry on scoffing uninterrupted and believe me ... I did! Drinks came promptly and they had PR men patrolling to make sure you were happy with the way things were being done at the hotel. They also had a team of unobtrusive security men doing patrols and this, combined with the fact that the entire hotel area is gated access, left us with absolutely no concerns about safety. Rooms are spacious and clean and far enough from the entertainment area to stop you from being bothered by any late night noise. Amazingly there is hardly a murmur of noise after midnight in the residential area of the hotel.Slept like a baby every single night! The gym is modern and has everything you need . we didn't use the spa but there is a free (and very quiet) whirlpool tucked inside the building where you can ease away any aches and pains. The climate is very warm and humid ( about 30 degrees every day we were there) and you can get very sticky. The air conditioning in the rooms just about manages to keep things comfortable but your clothes can get really damp and it's hard to dry them out. Maybe it's best just to stay wet all the time! In my mind the best quality of the entire property is the beach, you can walk right in to the ocean across smooth sand and it's like diving into a warm bath, wonderful curative effects on your skin and your mind... heaven. Don't worry about grabbing a beach chair, there's more than enough for everybody They had evening shows which were excellent ... Abba, Michael Jackson, Mexican Indigenous dance show, Riu Party (which is a blast), and a talented couple who sang opera. You don't really need the shows to enjoy your evenings because just being there and absorbing the energy is enough We took in three tours, the daylong tour of Vallarta and tequila tasting wasn't for me but the second tour to the Mexican Village was enjoyable. The best of all though was swimming with the dolphins, the experience of a lifetime to be able to swim with them and rub your hand across their skin , something that will stay with me forever. I spoke with the hotel's PR man Carlos , a charming , polite and personable young feller who epitomised the professionalism of the whole operation.I told him I would write a very positive review and this is it. you can't get no better than this place, thank you for two wonderful weeks, I would recommend the place to anyone!

Not that great

The rooms are okay although we tried on three different occasions to get our safe unlocked (it was not able to be used from the get go) and never managed to get them to come to the room to fix it so we never had the use of the safe. We went with a party of 8 age ranges from 17 to 80. The very worst part was the pool although it says there's a kids pool don't be fooled both the pools are kids pools and there are a LOT of kids there in the pool with soggy diapers on, jumping and splashing when [... read more] you're just trying to relax. There's more kids at the swim up bar than adults and it's very hard to get up there to get a drink. There is no poolside drink service. The pool also feels gritty on the bottom and if you swim through the water you get hair caught in your fingers. The kids are everywhere when you try to have an adult game of volleyball the kids are swimming between your legs and all over the place. The food at the resort is pretty good especially the Italian restaurant, at the steak house don't order the top sirloin it's really tough but the food was good and it's nice not to have to make reservations. Most of the staff are not that friendly unless you jiggle your boobs in their face then it seems to be effective from what I saw. Overall I would definitely pass on this resort, I've stayed at other RIU properties and this one is by far the worst.

A Mixed Review - But Do Bring Earplugs!

Pros: Room was a good size with high ceilings Plenty of drawer space Separate toilet and shower Great wifi in room and all over the property Nice view from balcony Bar in room with gin, tequila, rum and vodka and mixes - plenty of bottled water Clean room, fabulous housekeeping staff and towel animals! Great air conditioning and working ceiling fan Very nicely kept landscaping and fountains Food above expectations - wait staff were very professional and courteous Cons: Two single [... read more] beds pushed together is not a Queen or King room Mattresses and pillows badly in need of replacement, holes in towels Hot water iffy, shower slow to drain Partying guests very loud late at night in hallways - echo makes it louder Pool overcrowded - no separate kid's pool (and there were LOTS and LOTS of small children). Pool was not the cleanest. Some children were permitted to handle buffet food with their hands Animation crew tried hard during the day, but evening entertainment was poorly programmed and executed The reason we would probably not return to this property is the number of guests on our floor who arrived as a group and chose to put their little ones to bed in the rooms and party in the corridors till 2 or 3 am most nights. It was loud and obnoxious. We did not want to deal with blowback from these guests by complaining, so our sleep and enjoyment of our room was poor. We were not the only guests in the hotel to experience this. The Riu Jalisco management should have Security walk the corridors throughout the night and stop guests from partying in the hallways.

Best Vacation

Everything was very clean and well organized. That includes the rooms, beach front and pool area. The food was great, there was a wide variety to choose from! All the workers were welcoming and helpful, there was always entertainment to attend. Never a dull moment, honestly wish I could have stayed longer. This was an amazing trip, I cannot wait to come back!

A pleasant stay

RIU Jalisco is a great place to spend a relaxing week.The grounds and common areas are beautiful, spacious and clean.There appear to be plenty of loungers at the pools and beach. The staff are very pleasant and the food is great. One feature we really liked is that all restaurants are available on a first come first served basis.We never had a problem getting a seat at any restaurant. We chose a standard room which only had a couple of little chairs and a pub table. In future I would upgrade to  [... read more]a room with easy chairs or a sofa. The floor of the shower stall was very slippery; an accident waiting to happen.The Sunwing staff were at the resort every day and were very helpful.

Great resort

It was veryyy busy the week we were there because it was school break in Mexico (first week of May) but it was still run well and clean. We enjoyed the staff especially at the restaurants. The food was pretty good, but we thought the buffets were better than the al a carte restaurants.

Staff are the highlight of this resort Riu Jalisco

Large grounds , Nice pools , Good Beach Food was decent ,you could always find something you liked , Made to order Omelettes in the buffet for breakfast a must. Fresh fruits galore.Make sure to have the Mexican coffee from the rolling cart in the evening dinner sitting. The Staff make this place wonderful always smiling and engaging without being intrusive. The bars have an assortment of cocktail suggestions for you to try. Pools were busy and like every were else people run to save th [... read more]e best seats , but even though the hotel was sold out we still were able to find seats mid mornings. Beach had plentiful seating. Limited elevators for such a large hotel was unfortunate, only one bank (4) of elevators just off the lobby area for all 6 floors was a negative. But every staff member was fantastic to us on our visit.

Amazing Resort - Riu Jalisco / Riviera Nayarit

Grounds were spectacular, great beach, food was bountiful and very tasty. rooms are nice.Close to Puerto Vallarta and Bucerias, safe area. Great staff. Pools are nice. Excursions around area were great.

Hi the trip very nice

Hotel was very nice and clean and staff members were also very friendly and the pool was very clean the drinks was good beach also was very nice n clean like to go again service was fabulous room cleaner was friendly

Excellent resort.

Truely enjoyed this resort. Beautiful gardens, wonderful, friendly staff and good food. Programs were good. and facilities excellent. Had a relaxing time with jacuzzi, hot rock massage, pool activities and walks on the beach. Only the sea was rough. Wouldn't let the best of our swimmers swim. He was constantly being thrown back onto the beach. Poor guy. That's a reflection on mother nature and not on the resort. The resort itself, reminded me of beautiful palaces in India with beautiful gardens. [... read more] Only thing missing were the peococks. Thanks Eliana for arranging the details for us.

Amazing resort

We were 8 of us in the group. Had a great time. All good. The staff is very friendly. Best resort I have ever been too. I have been to a lot of them. I will go again for sure. We were happy with the food and rooms. Very clean and spacious rooms. The only thing was that the beach is not calm and so we didn’t go in the water and I found out from reviews that it’s like that the whole year. But we all will go back for sure.

Amazing

Very good. Rooms were clean.very friendly servers. Dinning rooms were clean. Total excellent service. Definitely will go again. Entertainments very good. Pools were clean. Used spa hot tub, very relaxing.

Very Enjoyable Resort

Facility was Great, Staff was Great, other Guests where Great. Recommendations; Please teach the chef's how to COOK BACON!!!! I don't remember seeing so much garbage on the beach.(cigarette butts) Must find a way to Remove the Two Center Pillars in Front of the Stage.