Extraordinary moments

Even though it has an historical style the rooms are fashionable and clean , it is a prime location with adequate sunlight and shade .the beach is breath taking ,the water some days are so warm and comfortable and crystal clear .the staffs are very pleasant and make you feel at home .

Nice to stay

Beautiful view from my room, clean ,beaches are the most beautiful in Cuba. Shows every evening nice to see, I like salt pool the most as I am not very good swimmer in ocean, Everybody can find something to have a good time.

Great Time!

Check in was fast and efficient. The room had a water pressure issue for a couple of hours one day as they were repairing a pipe but that was the only difficulty. The view from the balcony was amazing! I gained 5 lbs. while away so I would have to say there was lots to eat with friendly servers and preparation staff in the buffet. Since we enjoyed the buffet, we decided we didn't need to hit any of the specialized restaurants. We were disappointed the beach bar was being redone while we were the [... read more]re, but we were told it would be ready before Christmas. The rest of the bars and wait staff were great. Good, efficient service. A great trip!

Amazing and beautiful resort!

Resort was absolutely beautiful. Beaches are amazing. Staff is outstanding! The staff made us feel like family. A very safe environment. Nice quiet and clean resort. I would highly recommend this resort to friends and family. I plan to visit again in February!

Best Time Ever

We have traveled to Cuba on eight other occasions. Each time we say that it was the best yet, but this time we really mean it. We loved the colonial architecture, the excellent food and the beach. But the people working there really are the best.We had such good service. The resort was only partially open due to it being the off season. This worked well for us as there were no lineups. We always got a beach chair around the pool and on the beach. The food here is really good. It was a quiet, qua [... read more]int resort. Exactly what we were looking for. We are already planning our next visit.

A nice place to visit

It's a very nice resort, the beach is clean, and clean pool, room is clean, the cleaned it every day. Staff are friendly and the service is excellent, food is good, recreation activity is every day night time depends on the interest of the visitors.

Amazing food, great people

Hotel is amazing, clean and spacious. Staff is nice and welcoming. The resort looks like a little village, has small stores. Beach is close by, clean and they have great entertainment at the beach. I like that they help you with the benches.

Lovely picturesque resort

I spent a week at the Colonial at the end of June and early July, with my daughter and 8 year old grandson. It is a large, architecturally beautiful resort, with a lovely beach, several large swimming pools (both fresh and salt water), spacious rooms (ours was ocean view), very decent food (especially the Italian a la Carte), and friendly and efficient staff. There is a very nice piano bar, with an outstanding pianist, vocalist and flautiste, and a charming bartender (Joel). We enjoyed every min [... read more]ute of our stay, and wish we were there right now !!

Beautiful

Is my second time I have visited this hotel .all the recreational areas are fine ,efficient personal ,good is food but the menu is always the same .you need variation , and the rooms are not in good conditions. Is a beautiful hotel but it needs more brightness .

Amazing Resort! !!!

Myself, Sister and 3 girlfriends spent 2 glorious week at The Colonial Resort. 30 to 34 degrees everyday. The Cuba people are so warm and friendly. We hung out with the Entertainment Staff who helped us to continued fun all day everyday! !!! The food was plentiful and Drinks of course :) The resort was clean and services spot on! !! Beach, AWESOME!!!! I would recommend this place to anyone. Always entertainment going on. I shall be back!!!!!!

A pleasant resort.

The room was beautiful, the beds very comfortable, the beach is awesome. The staff very helpful, the drinks were very good, the bus ride to and from resort was short and pleasant and informative by our bus guide.

Awesome resort

food was fine, beach was perfect, staff treated you very good, rooms were ok other than the water pressure and lack of at times....grounds were well taken care of....always felt comfortable at this resort no matter where you were

Fantastic value!

We were in the 18 block and could not have asked for a more beautiful ocean view! Very quiet and serene with a BEAUTIFUL beach. Our room was spacious, clean, and up-to-date. Many ongoing renovations being done all over the resort grounds but that did not impact our experience at all. Pools were great and most staff were very friendly and approachable.

Remote, beautiful old resort

This resort is beautiful in its architecture and the people who work here will do anything to make you happy. Our first room was in the main building and the room was very musty smelling. We asked to be moved and by the next day we had a beautiful room overlooking the salt water pool. This resort needs some work as the air conditioning was less than adequate. The food was ok.... Breakfast was the best and dinner was questionable. All in all we had a good time but will probably go to another reso [... read more]rt on the mainland next time.

Needs alot of repair and help !

A few reasons why we decided on this resort was the cheap price. It's true you get what you pay for. The first night the room smelled like sewer and it was directly over the disco which does not agree with my sleeping habits nor my spouse's. We requested a room change and it was processed immediately. Secondly the meals were bland and tasteless. The staff don't wear protective hand gloves for sanitary purposes and that's not acceptable in the food preparation industry. The food in some cases was [... read more] not identifiable nor was it even labelled. The food that was identifiable sometimes was not eatable and so full of un chewable pieces we had to throw it away. Other times it was not the right colour. The bar tenders don't know when to cut people off when they have had too much to drink and that's not right. It's a waste and is dangerous when the temperature outside exceeds 40C that can be very dangerous. Overall I will not be returning to this resort anytime soon due to these issues. Other tourists were the best information conveyors to what was going on and where to find things when needed not the Hotel management or staff. There should of been a representative at the hotel at all waking hours to help first timers at this resort rather than taking their money to external tours and so forth. Sorry this is my feelings about Hotel Colonial but it's the truth .

Hidden Gem for the money you pay.....

This was my second time to visit this resort. I went with a good friend from April 4 to 18, 2015. I had been here about 2 years ago and noticed some very positive changes. It is still a hidden gem for the amount of money you pay. Returning guests are treated like royalty, and the staff remembers faces too. The Colonial is a lovely resort built in 1993, but renovated in 2005, with renovations still ongoing, but this will not disrupt your holiday in any way. It has very spacious rooms, excellent s [... read more]ervice from very nice people who aim to please, nice food and a beautiful beach that you can walk on for about 2 to 3 kilometers. You do not have coffee makers in your room, nor beer or pop, you are given one bottle of water per day. But you can stock up your fridge on your own – the little shops have snacks too and a great guy named Hector! The walkways are not very good for wheelchairs or walkers, nd there are no elevators (fine for us but others may have difficulty). There is also not a great deal of lighting along some of the paths, but I did notice a great deal more lighting than the last time I was at the resort. The hotel has amenities on site such as shops, doctor, dentist, massage, and hair salon. It also boasts a great piano bar, very entertaining shows (the Michael Jackson show was excellent as was the Retro show). It has a freshwater pool, a salt water pool and a super beach. The first week we were there we encountered rough water, but the second week saw a change in the tides and swimming was wonderful! In the afternoon there are parties at the pools with young and old enjoying a few bevvys and meeting new people – especially at the swim up bar in the salt water pool. The breakfast is from 7 till 10, and you can have anything you like, eggs done the way you like, banana pancakes, fresh juices, all kinds of bread, cheese, ham, fruit etc. If you miss breakfast, get an egg sandwich (or burger, ham and cheese, tuna or chicken salad sandwich) any time at the 24 hour snack bar in the Placita. Lunch is from 1:30 till 2.45 pm, at the main buffet. There is a grill at the beach. The Yarey Grill is near the Fresh water pool. If you want lunch there, be sure to get your table around 12 noon as it fills up fast. From the time you order food to the time you receive it is about an hour. The grill at the pool had the best fish which my friend had on a couple of occasions – hot off the charcoal grill, eyes and tail, the whole caboodle. There is a pool table and ping pong table to pass the time though. Dinner is from 6:30 to 10 pm, but it seemed the main buffet restaurant was open until around 8 only, and then you're directed to the other smaller buffet restaurant just around the corner. Don’t miss the a la cartes! There are 3 a la carte restaurants and you get 3 vouchers – try them all out – seriously, if you can’t find something on these menus you like then you are just too picky! We had no problem making all 6 reservations on the second day (you go to the Italian restaurant between 3:30 to 5:30 and just tell them when you want to go to each restaurant, the date, and the time you prefer). The rustic soup at the Cuban restaurant was amazing (okay, I do know, as I had 4 bowls over 2 weeks!) and the chicken was delicious. The Italian restaurant, Fontanella was great, with the piano bar attached. I enjoyed the lasagna and spaghetti Bolognese the best. And remember, whenever you're hungry, you can get a hamburger or a selection of sandwiches or French fries at the snack bar, where they serve drinks. The wine was a hit or miss, but usually a miss. I did enjoy some Spanish Legitimo, but that was only on a couple of occasions. You can buy some nice Chilean wine at the shop nearby and bring it to the resort, or bring your own from home, especially the tetra packs. The beach is gorgeous and there is no need for water shoes. It is definitely the best section of beach at the Colonial Resort. The chairs are almost brand new (from what I remember from my last visit) and plentiful, with lots of shade palapas . There is a guy to get a chair for you and he will also clean it for you. He will grin from ear to ear for a CUC. Everyone we came across was very friendly and outgoing. Thumbs up and big smiles out to Juan, Roberto, Isabel and Alex in the 24 hour bar. Liber in the lobby bar made the best cappacinos. Omar at the Lobby bar has a great sense of humour too. Miguel at the swim up pool bar is awesome. His assistants were excellent too (Thanks Miney!) They also make good popcorn – bring your favourite Kernals seasonsings and leave them behind. Daily helped out at the swim up bar from 4 to 5, and then she worked at the Cuban restaurant – what a doll! Always a smile and happy face for sure. Augusto at Fontanellas restaurant was a bit surly on our first visit. But we didn’t let that get to us. Noel was the bartender and made the best drinks at the piano bar, and helped out at the restaurant too. Juliette, AKA The Churro Lady was so funny! As one traveller said, she is the sassiest little woman with a big heart! We went to Lennys and thoroughly enjoyed the good food, sunset and beach. The seafood platter was well worth the 12 CUC and I had an amazing half chicken with rice and salad for $8.00. We went also to another restaurant on the beach down from the Tryp called Las Dunas Rancho, where my friend enjoyed the lobster, shrimp, good rice and fries for $12 CUC. A beer is a CUC. We met lots of wonderful people and had a great time with them. Anyone who has travelled to Cuba knows that the food can be hit and miss, but we found the Colonial to be above average. There are two buffet restaurants that serve a variety of hot and cold dishes, and each one has their respective grill stations that offer, in our opinion, the best food available. The a la cartes were very nice. Our only beef was the water outages, which happened several times. The water would shut off for hours at a time, often late in the evening. ( which means you can't shower, wash your hands, flush the toilet). We would recommend to avoid showering between 7 and 9 am, and 4 and 6 pm. This is when most people shower and the water pressure can slow to a trickle during these times. Also when you shower on the off times, hot water was plentiful. Remember to take wash cloths as there are none. The room safe is free and easy to program.

Very good!We definitely keeps on coming back

Just the washroom tiles or walls needs to be polished coz looks old n dirty n also the sink..suggestion please make the sink n tiles white n clean....kids pool must be kept clean n have proper sign coz people after coming from the beach they soak their sandy feet in the kids pool which supposed not...put proper sign or imposed security to this.coz the kids pool is sandy and dirty most of our stay. We overall like the ambiance and CHurros! Like the place. It is a 3.5 star but feels like 4.5. We l [... read more]oved it!

Good value for the price

I purchased oceanview but was given regular room when I checked in. After complaining, they gave me an oceanview room with a beautiful view. During checkout, the guy behind the desk, accused me of using towel tickets. I insisted I did not even use one towel. But he was so adamant and also told me the room number which was wrong but would not believe me. Finally, he got the written towel ticket out to show me, right away I told him. the ticket had someone else's name. Take your own towels. If you [... read more] like tasty food, you might have to carry your own seasoning.

Great time

We traveled as a couple Mar 20-27 2015 and had a great time. This is our 2nd time here and we definitely will be returning. Miguel and Rayden as usual served us wonderful drinks and tried very hard to make our scoody doo's and came close to the real thing without the proper ingredients. We never went hungry always something tasty to eat. Not real impressed with the International restaurant but just not going to do it next time. Beautiful beach and lots of cabana's. They are continually improving [... read more] this resort and would recommend to give it a try.

Fantastic Vacation!

The grounds were beautiful, the beach exceptional. The rooms were well sized, but very basic. The food in the buffet restaurants was ok, unless you waited in line for the omelettes at breakfast or pasta at dinner-these were well worth the wait. Majority of the staff were super friendly and really accommodating. It was an excellent resort for families.