Great time!

Beautiful, huge resort. Room was clean and spacious. Only complaint is the food at the buffet tended to be cold most of the time. However, any of the made to order food was great. Highly recommend ordering at the Sports Bar. The Chang Thai restaurant had really good food with quick service. Alejandro and Alfredo at the swim up bar were awesome. They were friendly and funny. We loved hanging out there in the afternoons. Staff is very friendly and the resort is very well kept.

Amazing resort

We really enjoyed staying at Grand Palladium Kantenah in Kantenah Beach near Playa del Carmen Is one of my best trip I had in Mexico. The minute we walked in the front lobby we felt we are in paradise everything feel so beautiful the view the people were amazing nice, the services was amazing the view was so wonderful we really enjoy the long walk along the beach every day We also enjoy the walk to our room it felt like we were camping with all the bushes and tropical plant and the walkway in b [... read more]etween. We also loved when we check in and out it was so quick we did not have to wait long to check in or out. We also enjoy the walkway between the restaurants it was so nice. We also loved going with the train to other part of the resort so it was never a boring time. We loved the services and the people were really nice. We also felt so private as there was no once at the beach trying to sell you things. We enjoy it all, I have told all my friends already about this amazing place so if they going for a trip to Mexico they can try it out. For me I would probably go back again to this place.

Incredible!!!!

We loved every minute of it. The staff, the accomadations, the food, the pools, and the ocean. I went with my 2 yr old daughter and she just loved the kids area as well.Just everything was simply amazing. I would most definetly recommend this resort to anyone. 😊

Great vacation

We just returned from our first trip in Mexico. The Grand Pallidium Kantenah was a great way to spend our first week in Mexico. We stayed in a Junior Suite and were quite surprised with the size of the room. Room was always cleaned and fridge was restocked every day Staff were always friendly ready to help with anything. This is a very big resort and there is a lot of walking but for us that was not a problem. The food was amazing. The best buffet I've ever been to on a resort. Always lo [... read more]ts of food never running out and and always clean and appetizing looking dishes. Pools always clean and always lots of chairs available. Very comfortable chair. Honestly there is only one complaint I can think of. Every morning we went for breakfast the waiter/waitress brought coffee and every morning they then had to go looking for spoons cause they set the tables with knifes and forks only. Management if you read this please save your staff all that running around looking for spoons so they can better serve their tables,and put the spoons on every table. This seems like a minor thing but it's crazy when every morning you need to ask for a soon for your coffee. Loved every minutes of our vacation and are planning a return next year. I highly recommend this resort. L Bennett Woodstock

Love it here

So once again we have returned home from a wonderful vacation at the Grand Palladium Kantenah resort. The jungle walkways and wildlife is beautiful. Food in the buffets was good. Al la cartes were great. Everything about this resort is on point or we wouldn't have returned for the 11th time. Stayed in the Kantenah Mayan suites right by the beach. Looking forward to returning.

Good Resort

This was the first time at this resort for my wife and myself. We were there for a wedding. The hotel was nice, but too big for our tastes. Did not have room we requested and that was a nightmare to deal with. But overall it was a nice vacation. No bad things to say about resort or staff.

Resort review

The food was not great, the hotel was far too large for my liking. The beach was full of rock and coral ..not something I was sure about. The only place I enjoyed was the salt water pool ..it's still quite far from hotel but it was the only place I found enjoyable

Refreshingly classy!

The grounds were kept immaculately clean. Beautiful gardens and pathways through the mangroves abound. This is a huge resort, but was not a problem for us as we love to walk. For the mobility-challenged, there are trolleys going back an forth constantly. The beach ranges from a wide, white sand beach at the "Kantenah resort" end of the resort to coral rock at the "White Sand resort" end of the beach. Bars, snack bars, buffets and à la carte restaurants are plentiful so there is always an option [... read more] for drinks and meals. All of the mixed drinks that we ordered were made with real fruit, not the powders used at some of the other resorts we have been to. Rooms were kept clean and the mini-fridge was stocked daily. The only negative issue I had was not the resort's fault, but rather with some of the clients. There are some people out there that delight in feeding the local jungle animals, especially the caitos (looks like a raccoon with an anteater nose). This has made them a pest at some of the outdoor dining areas, with some of them jumping up on abandoned tables to get at the left-overs. People - DON'T FEED THE LOCAL ANIMALS!! This is the first time I've done the booking on-line thru trip central.ca. It was a breeze and trip central was great at sending reminder emails regularly before our trip. I will continue to book our future trips this way, instead of through a travel agency.

Excellent resort

This was our first time stay at the Palladium resort in Riviera Maya. In general we loved the place. The first couple days we discovered the sea water pool near the Palladium Riviera and a small patch of perfect beach in front the big hotel that is under construction next to the Palladium. We also loved the food at the different restaurants in the hotel. The varieties of food/restaurants were a delight. The shows at night were amazing and performed by very talented professionals.

Amazing staff and a really fun place!

The property is huge and there is a ton of stuff to do! All the staff are wonderful and extremely polite. The decor is beautiful and the rooms are very well maintained. Nothing but great things to say about this place

Always nice there, third visit.

I was really impressed this time with the transportation between the 4 hotels, they changed it from the last time we were there. We never had a problem of getting anywhere on time, they were eager to get you places even if the train was not there yet. Pool, beach, service, food and restaurants were great, no waiting. This was our third trip to this same hotel, just as good as always. For a birthday gift, I was sending my husband for a scuba dive, he has done 2 before, he ended up getting is di [... read more]vers ticket. Maria and the dive shop and the photographer were amazing, she even came in on her day off to finish the course with my husband. Would highly recommend them if you go.

Beautiful Resort

The Grand Palladium Kantenah is a beautiful resort that provides great value for the money. It definitely provides a high-end vacation experience. The rooms and lobbies are beautifully appointed and spotless. The staff are super friendly and do everything possible to make your stay a great one. The beach is like paradise and the pools very well cared for. There is a variety of activities to participate in if your care to. There is also a large variety of restaurants to choose from. Not al [... read more]l of the food was excellent but there were many a la carte and buffet options to choose from. This resort is 1.5 hours from the airport but we felt it was worth the extra driving. We will definitely go back one day.

Overall good but.... DO NOT ARRANGE FOR A ROOM UPGRADE UNLESS THE ROOM IS AVAILABLE IMMEDIATELY

DO NOT ARRANGE FOR A ROOM UPGRADE UNLESS THE ROOM IS AVAILABLE IMMEDIATELY We arrived for our 5 day vacation and were provided with a coupon book upon check in at the Kantenah lobby. We asked about the upgrade that was offered in the coupon book and Jorge at the desk told us we could get an upgraded room in about an hour and a half. We left our bags with the bell man and went to explore the hotel. Came back in 2 hours and we were told it would be another hour. We returned to the desk in a [... read more]n hour and were told to go to our original room for the first night, that they were working on the new room and we would get it the next day. We had to check out of the first room we were in by 11 the next day. We asked if we could get right into our upgraded room but were told by Gabriel it wouldn't be ready until 3 pm. We decided to go for it, checked out of the room, put our bags into storage and went on our merry way until the 3 pm check in time. Not really a good arrangement because we were paying for a room for that whole day but were essentially "roomless". At 3 pm we arranged for our new upgraded room after paying the $300 usd upgrade fee. Cecelio, the bell man, took us to our new room, "room 2". When we turned on the ventilation system we were overtaken by raw sewage smell. We called Cecelio back to the room and he agreed that we could absolutely not stay in that room. He went back to the desk, arranged for the new room, came back with the keys and took us there. When we opened the door we discovered that the room was already occupied. Unreal...we were very frustrated by now. Cecelio called the front desk, made arrangements and took us to another room nearby. Cecelio was apologetic, professional and represented your hotel in a very good way. Room 3...we arrived at the room the front desk told Cecelio to take us to and found it was already occupied! Unreal...and very frustrating! Cecelio immediately called the front desk, again, to determine where to take us. Finally! Room 4 was lovely, clean and in a wonderful location. It took us a full 27 hours to get there and we were "roomless for at least 6 hours. Towels...there were no towels available the morning of day 3. We walked a long way to 3 different huts and were very disappointed we had turned in our towels for our towel cards the night before. Overall the hotel was really great, the food was great and almost all of the hotel staff were friendly and accommodating. The entertainment wasn't bad. We were, however, disappointed with a very disorganized room upgrade ordeal that cost us very valuable time and more money. If we had known how big a hassle it would be we would have simply stayed in our original room. The hotel should have made this a better experience for us.

Beautiful Property!

Very happy with our stay. We chose this hotel because of the amazing reviews it received...It did not disappoint. Room was great, beach was amazing and all of the staff were very friendly. I would highly recommend this hotel.

Great Resort

I just came back from spending seven days at the Grand Palladium Kantenah Resort and Spa. We originally choose this resort because we wanted to stay in the Mayan Suite. The suites were all booked so we took a chance that we could upgrade once we got there. After a long ride in a bus with no A/C, we were greeted by Kenia at the check-in desk and were able to upgrade to a Mayan Suite for half our stay. Kenia was really nice and sweet. We also met Cecelio one of the shuttle bus drivers and he was [... read more] friendly and explained everything to us. The Mayan Suite was everything I imagined and more, why would you shower indoors when you have an outdoor shower? I think my boyfriend and I were having four to five showers a day. The rest of the room was lovely, a huge bed, a hammock on the balcony and a view of the beach, and the mini bar was always stocked with plenty of water and other beverages. We were just steps away from the beach and could run back to run in seconds if we needed anything. The upgrade was totally worth it. On that side of the beach was a small little beach bar, Rodrigo, Irvin and Liz were fabulous, fun and friendly. We were far from the restaurants but the Mayan Suite was worth it. We switched to a deluxe suite halfway through our stay and that room was nice as well. We were closer to the restaurants and the paths between the villas and the beach was convenient and useful. The food at the buffets was good, a lot of variety but we preferred the a la carte restaurants. We ate at the steak house three times. I like that we didn't have to make reservations. It was low season so maybe that's why we didn't have to wait too long to eat. We also made use of the coupons that the resort provided us especially on wine for our meals. As I said the steak house was our favourite. Omar at the steak house was awesome, he was friendly, and his recommendations were spot on. I also have to mention Mariebela the hostess, always smiling. The Brazilian restaurant was our second favourite, Italian and Thai were okay. We would go for drinks at the Kantenah lobby bar, where Maria served us and she was so much fun. The sports bar also came in handy for late night snacks. The week was fabulous, we had great weather, the service was good, an awesome beach where the water was calm. There were a couple of days where the sea was a bit rough and the shores rocky. There was one issue when we checked out, the bell hop picked up our luggage and left without us and we had to walk to the lobby wondering where our luggage was. All in all a great resort, huge so be prepared to walk a lot. Room Tip: Mayan Suite is the way to go. See more room tips Green Features: I'm impressed with it's environment friendly practices and great to see the staff put it in practice. It was an inspiration to me. https://www.tripadvisor.ca/ShowUserReviews-g499445-d295150-r426674281-Grand_Palladium_Kantenah_Resort_and_Spa-Akumal_Yucatan_Peninsula.html#

Amazing Vacation

We have just had an amazing week here, traveled Sept. 3 - Sept 11. This was 3rd visit, to the Riviera Maya first time at the Grana Palladium What Can I Say : "IT WAS A PARADISE" Hotel This resort is huge it is made up of at least 4 resorts, where you can move around in 3 of them. but once you get your bearings it easy to navigate around. Within the 3 resorts you can move around in there are large pools with great swim up bars and then there are scattered smaller Adult Only pools. Ther [... read more]e are plenty of trains to take you around the resorts where the maximum wait time between trains is 15 min. The beach is only a 5 minute walk. The rooms are large and spacious and amenities are great. Tea/coffee facilities and mini bar constantly stocked with water, beer, coke ,fanta and sprite. The grounds are immaculate and maintained constantly by the army of gardeners. BEACH The Beach is beautiful, with nice white sand and clear blue water. There were enough sun loungers available, even with the resort as full as it was. The Beach although is very long many parts of it are very rocky with few areas where to swim a bit full of people, but the rocky areas are absolutely great for snorkeling right there on the beach The 24 hour snack bar is on the Beach right next the bar which is also open 24 hours. FOOD BUFFET- The buffet was GREAT! Lots of choices, you would never go hungry. There is all kinds of options with mostly an international selection, only downside is that Mexican food is a bit scarce. A LA CARTES We did the following....... Mexican This was a great simple and elegant restaurant to go to. Japanese The tepenyanki show table is a must. The show was good, it was entertaining and involved all at the table helping us make friends with those at the table. Overall, we had the most AMAZING time We will definitely be back...... The customer service is exceptional Thank you. The staff is great the customer service at this hotel is above and beyond and we will be returning in a few years to annoy you all again! Great job Gran Palladium Kantenah. We will be back.

Absolutely stellar vaca!

The entire resort was like a dream. Immaculate. Lush and tropical. Superior staff took every possible opportunity to make our trip wonderful. Great rooms. Amazing food...we couldn't sample the ample restaurants in our 8 night stay. It was the best ever vacation with tons of activities throughout. Topnotch

Amazing

This resort is awesome!! We stayed for 7 nights, wish we stayed longer. People are awesome, bartenders know what they are doing!! Very clean, friendly, beautiful. I don't know what else to say!! Only part that could have been better is explaining the restaurants

Amazing family trip!

We just got back from GPK and it was awesome! Our kids are 17, 11 and 4 and they are missing it already! The grounds are beautiful and very well kept. The beach is beautiful! A little bit of seaweed some days but no big deal. We loved the bridges and covered walkways. The food was great and the staff were friendly. We did lose power on and off in our room but I think it was from the thunderstorms that came and went quickly. Room service was fun and the pools were great. And the bars also have po [... read more]psicles and ice cream for the kids which is nice! We did 2 excursions. One to Xcaret Park which was amazing!!! And the second was a dolphin encounter at a hotel down the street. The dolphins were great!! The photo prices however were not! $225 USD for one disk of photos. And that was after I talked him down! Definitely haggle if you go, they're very open to bargaining. Over all the whole trip was an incredible experience that we would love to do again!

Amazing

Perfect rooms, food, pools, employees, animation. Everything was perfect. I Will return for sure. But don't go to this hotel for the beach. I recommend Grand Palladium to all group of age. There are things to do for all age. Shows at 8:00 / 9:00 / 11:00. Menus for kids in all restaurant but one restaurant per day only adults. All you want and need at this hotel. A lot of animals so you must be afraid.